Revenue Grid

For more than 15 years, Revenue Grid has been helping sales teams boost their results, fine-tune their processes, and grow with confidence — on their own terms. 

Skills we are looking for:  

• Product-oriented thinking and proactivity.  
• Exceptional analytical and conceptual and critical thinking skills.  
• Understanding of IT products development life cycle.  
• Experience working as a System Analyst / Business Analyst / TPO (2+) in cloud-based SaaS products.  
• Experience in working within enterprise automation domain (CRM (Salesforce)) is a big plus.  
• Experience with modern AI technologies.  
• Experience in b2b cloud services.  
• Experience working on Big Data products and services is a big plus.  
• Experience creating detailed reports and giving presentations.  
• Hands-on experience in gathering requirements, writing detailed functional/technical requirements specifications in different formats.  
• Experience with JIRA/Confluence.  
• Experience in delivering complex products in an agile environment.  
• Clear focus on customer needs and delivering product value to customers.  
• Self-starter and self-motivated working with a cross-functional team.  
• Familiar with a minimum viable product and build. 
• Excellent English level.  

Responsibilities:  

• Work with stakeholders, customers, partners, and prospects to effectively capture requirements and opportunities, and ensure smooth communication and requirement transition from the client to engineering team.   
• Create and maintain system diagrams.  
• Be laser-focused on building seamless, simple, and intuitive user experiences with the help of the UI/UX Design team.  
• Work cross-functionally across teams — other product managers, engineering, sales & marketing, as well as senior executives — to prioritize key features/functionality to deliver a winning product offering.   
• Create personas and write robust user stories and acceptance criteria.  
• Clearly communicate product plans, objectives, and progress against plans and KPIs to all stakeholders.  
• Integrate usability studies, research, and market analysis into product requirements to enhance product quality.  
• Love product analysis and data.  
• Partner with product marketing to develop effective business and market communications that emphasize product value.  

Benefits & Perks:  

• A friendly, informal, and knowledge-sharing environment with open-minded people around you.  
• Chance to join a team of professionals in a company globally recognized for its cutting-edge products.  
• Unlimited paid vacation.  
• Ability to work remotely.  

Revenue Grid is a revenue intelligence platform that helps businesses identify and prevent revenue leaks at any stage of the revenue generation process. It does this by automatically capturing all relevant sales activities, analyzing data with AI, implementing changes to sales processes, and measuring the effectiveness of those changes. 

Built natively on Salesforce, Revenue Grid covers the full sales cycle — from first touch to closing and upselling—empowering teams to analyze, execute, and optimize their growth strategies. We are a US-Ukrainian software development company headquartered in the United States, globally recognized for our innovative enterprise integration solutions.

Role Overview: 

We are looking for a proactive and tech-savvy Technical Account Manager (TAM) to serve as a trusted technical advisor to our customers. This hybrid role combines the problem-solving expertise of a support engineer with the relationship management and strategic focus of a customer success leader. You'll play a key role in onboarding, supporting, and enabling long-term customer success and product adoption. 

Responsibilities: 

• Serve as the primary technical contact for a portfolio of mid-size business/enterprise customers. 
• Provide ongoing support and drive timely resolution of technical issues. 
• Lead onboarding and configuration efforts to ensure smooth implementation. 
• Proactively monitor customer environments, identify risks, and recommend optimizations. 
• Conduct technical discovery sessions to gather client requirements. 
• Perform integration audits and support QA during pre-launch phases. 
• Analyze application logs, investigate telemetry data, and resolve integration challenges. 
• Collaborate with Product and Engineering to escalate issues and provide feedback. 
• Implement custom solutions and manage proof-of-concept projects. 
• Recommend best practices for integration and platform usage. 
• Document solutions, support cases, and knowledge base articles. 
• Champion the customer voice in product development discussions. 

Required Skills: 

• 5+ years in a customer-facing technical role (TAM, Technical Support Engineer, CSE, etc.). 
• Excellent spoken and written English. 
• Bachelor’s degree in Computer Science, IT, Engineering, or a related field. 
• Strong troubleshooting, diagnostic, and problem-solving abilities. 
• Experience supporting web apps, desktop platforms, and SaaS tools. 
• Knowledge of Microsoft Outlook, Exchange, Office365, and Windows environments. 
• Familiarity with CRM platforms, especially Salesforce. 
• Understanding of APIs (REST/SOAP), SQL, XML, and JSON. 
• Proficiency with ticketing and documentation tools (Salesforce Service Cloud, Jira, Confluence). 
• Ability to create and maintain technical documentation and user-facing materials. 
• Customer- and product-focused mindset with strong communication skills. 

Nice to Have: 

• Familiarity with AI-driven tools and platforms, including their role in sales intelligence and customer success, is highly desirable. 
• Experience with Outlook add-ins and Chrome Extensions. 
• Exposure to Microsoft Azure and Application Insights telemetry tools. 
• Familiarity with enterprise integration or software development environments. 
• Web development experience (HTML, JavaScript). 
• Self-motivated, adaptable, and capable of managing competing priorities. 
• Willingness to travel internationally for client workshops (1–2 weeks annually). 

Working Conditions & Perks: 

• Friendly, inclusive, and knowledge-sharing team culture. 
• Dynamic opportunities for professional growth. 
• Competitive salary and performance-based incentives. 
• Quarterly bonuses based on individual and team performance. 
• Unlimited paid vacation. 
• Flexible work schedule from 11:00 AM to 11:00 PM (to align with customer time zones). 
• Flexible work setup (remote). 
• Engaging corporate events and team-building activities. 

Revenue Grid is a revenue intelligence platform that helps businesses identify and prevent revenue leaks at any stage of the revenue generation process. Revenue Grid stops revenue leakage by automatically capturing all relevant sales activities, analyzing data with AI, implementing changes to sales processes with Revenue Signals, and measuring the effectiveness of those changes. 

Skills we are looking for:

• Passion for designing and coding stuff which makes people work smarter.
• A degree in Computer Science.
• Proficiency (5+ years) in backend development: .Net/.Net 8, C#, ASP.NET, WebAPI, IoC/DI, EF, MS SQL, Windows Azure platform, RESTful services.
• Proficiency (5+ years) in front-end development: HTML5, CSS3, JavaScript frameworks: RxJS, React.js (REDUX flows, TypeScript knowledge is a big plus).
• Kubernetes/Docker knowledge will be a plus.
• Working knowledge of Microsoft Exchange (Including Exchange Web Services), Office 365/MS Graph REST API, WEB RTC APIs/Protocols, CRM/ERP products, Chrome extensions development, and ML/NLP platforms/frameworks is a plus.
• Proven experience in designing, developing, and maintenance of scalable enterprise or consumer-facing websites and services.
• Intermediate level of written and spoken English.
• Work in a team of professionals with a strong focus on innovation and ongoing improvements.

• Accountable and responsible.

   

Responsibilities:

• Full product/service development cycle: from idea to analysis of incoming requirements to designing solution architecture, implementation, and maintenance/support.
• Primary focus is the development of new features to the product and extending/maintaining existing components.

Benefits & Perks: 

• A friendly, informal, and knowledge-sharing environment with open-minded people around you. 
• Chance to join a team of professionals in a company globally recognized for its cutting-edge products. 
• Unlimited vacation. 

Revenue Grid is a revenue intelligence platform that helps businesses identify and prevent revenue leaks at any stage of the revenue generation process. Revenue Grid stops revenue by automatically capturing all relevant sales activities, analyzing data with AI, implementing changes to sales processes with Revenue Signals, and measuring the effectiveness of those changes. 

We invite a Middle Machine Learning Engineer to join our R&D team, contributing to the development and research of AI technologies in Sales Automation. You'll support the innovation of new features, engage in use-case analysis, and collaborate on MVPs. 

Skills and Qualifications: 

• Strong foundational knowledge in Large Language Models (LLMs) and proficiency in Python. 
• Experience with RAG, ReAct agents, and eagerness to engage with cloud technology and LLM deployment. 
• Experience in backend development, FastAPI, SQLAlchemy, and Apache Kafka, will be a plus. 
• Bachelor's degree in Computer Science or related fields, with a dedication to AI and ML, evidenced by personal or academic projects. 
• An enthusiasm for open-source projects and a collaborative spirit that thrives in a dynamic team setting. 

Responsibilities: 

• Support the development and optimization of AI-driven applications in the Sales Automation domain. 
• Work alongside senior engineers, contributing to the team's knowledge base and fostering a shared culture of innovation. 

Benefits & Perks:  

• A friendly, informal, and knowledge-sharing environment with open-minded people around you.  
• Chance to join a team of professionals in a company globally recognized for its cutting-edge products.  
• Unlimited vacation.  
• Ability to work remotely.