PwC Lviv SDC

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

We are looking for a talented and experienced Cloud Engineer to join our growing team. As well as experience with cloud infrastructure, networking, and security, the Cloud Platform Engineer will be responsible for operating, monitoring, and maintaining our many Azure subscriptions and associated global applications. As a Cloud Platform Engineer with cloud architecture, you will work closely with other data professionals, software engineers, and business stakeholders to build, maintain and support efficient, scalable, and secure data pipelines. This role involves both engineering and operations, requiring comfort with project work and handling incident tickets as part of the team.

Responsibilities: 

• Design, build and maintain Azure based infrastructure with Terraform modules (IaaS and PaaS resources) as part of new projects or updates needed to production environments;
• Troubleshoot IaaS and PaaS issues raised via SNow incident and meet ticket closure SLA’s;
• Documentation and knowledge sharing: create and maintain environment diagrams, playbooks, runbooks, and best practice documents;
• Communicate with internal business partners including guidance on application design.

Qualifications:

• 2+ years of experience with Azure core services: Resource Manager, Virtual Machines/Scale Sets, Storage (Blob/Files), Networking (VNets, NSGs, Load Balancer, App Gateway, DNS, Private Link);
• 2+ year of experience in Windows or Linux administration, with strong problem-solving abilities;
• 2+ years of experience with Azure Kubernetes Service;
• 2+ years of experience with Terraform;
• Ability to work independently and initiate tasks without supervision and utilize strong interpersonal and organizational skills;
• Excellent problem-solving and analytical skills.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

At PwC, we work together to help clients make informed decisions, operate efficiently, and shape the future. Join our consulting team specializing in Generative AI as an AI Engineer. Our Technology Advisory team drives innovative projects every day, guiding companies through major technological changes. Current projects include applying large language models and generative AI in finance and energy sectors, as well as improving internal efficiency and accelerating workflows with AI tools.

What You’ll Do:

• Design and develop AI solutions using Large Language Models (LLMs), including advanced techniques like Retrieval-Augmented Generation (RAG) and multi-agent systems.
• Turn ideas into working prototypes and lead Proof of Concept (PoC) projects from planning to delivery.
• Apply the latest AI research to real-world challenges in industries like finance and energy.
• Collaborate with diverse teams to identify new use cases and deliver impactful solutions.

What We’re Looking For:

• 4+ years in software development, with at least 2 year in AI systems (RAG or agent-based).
• Strong Python knowledge, familiarity with databases (especially vector databases), and understanding of AI ecosystems.
• Basic knowledge and use of multi-agent systems, guardrail solutions, and orchestration frameworks (e.g., LangGraph).
• Proactive, solution-oriented, and able to work independently as well as in a team.
• Upper-intermediate English proficiency.

What We Offer:

• Work with leading experts on innovative projects that matter.
• Rapid career growth and continuous learning opportunities.
• Flexible schedule, hybrid work options, and a supportive environment.
• Competitive salary, annual bonus, and benefits including private healthcare, wellness programs, and home office allowance.
• A vibrant community with team-building events and a modern office in a prime location.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

We seek a Senior AI Security Subject Matter Expert (SME) to provide technical AI tooling reviews and hands-on engineering support for our AI security program. This "builder-defender" will evaluate emerging AI technologies, architect secure integration patterns, and execute tactical security initiatives, bridging high-level security strategy and ground-level implementation.

Key Responsibilities:

• Drive technical implementation of security controls, moving beyond theory to practical application.
• Review and design secure patterns for AI system integration, ensuring alignment with enterprise security standards.
• Conduct rigorous technical assessments of emerging security tools and AI platforms, providing data-driven recommendations.
• Perform threat modeling for AI use cases, identifying risks like prompt injection and data leakage.
• Serve as the primary technical advisor for business units proposing new AI use cases

Requirements:

• 5+ years in Application Security, Cloud Security, or DevSecOps.
• Practical experience with Generative AI architectures and associated security risks.
• Proven track record of evaluating third-party vendors and technologies.
• Proficiency in Python or similar scripting languages.
• Strong understanding of API security, OAuth/OIDC, containerization, and cloud-native services.
• Experience with Security Posture Management tools and vulnerability scanners.
• Analytical thinking and problem-solving capabilities.
• Strong communication skills for explaining complex AI security risks.
• Ability to build trust and influence decisions without direct authority.
• Proactive learner with adaptability in a rapidly evolving technology landscape.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

We are seeking an AI Architect to design, build, and guide the secure and scalable adoption of AI platforms and AI‑driven applications. This role partners with engineering, data science, and product teams to define AI solution architectures, ensure technical excellence, and embed best practices throughout the AI lifecycle—from data ingestion and model development to deployment and monitoring.

Key Responsibilities:

AI Architecture & Design

• Architect scalable AI/ML and LLM‑based solutions, including data flows, integration patterns, and deployment approaches.
• Conduct architectural reviews for new AI features and system changes.
• Define reference architectures and reusable AI patterns.

Collaboration With Engineering & Product Teams

• Partner with engineering, MLOps, and product teams to translate needs into AI solutions.
• Provide technical guidance that balances performance, cost, and speed.
• Build repeatable processes for reviewing AI capabilities and changes.

MLOps & Deployment

• Support integration of AI workflows into CI/CD processes.
• Promote automated testing, validation, and monitoring of AI models.
• Collaborate on tooling for model deployment, versioning, and observability.

Governance & Responsible AI

• Ensure AI designs follow internal governance and responsible AI principles.
• Support documentation and transparency for AI system behaviors.
• Align architectures with regulatory and compliance requirements.

Monitoring & Continuous Improvement

• Guide teams on monitoring, anomaly detection, and model performance tracking.
• Identify improvement opportunities and evolve AI architecture standards.
• Share best practices and mentor teams on modern AI technologies.

Required Skills:

• Experience in AI/ML system design, cloud‑native architecture, or application architecture.
• Strong understanding of the AI/ML development lifecycle, including training, deployment, and inference.
• Hands‑on exposure to LLM applications, RAG pipelines, vector databases, and API‑based AI integrations.
• Familiarity with MLOps, DevOps, and modern cloud platforms (Azure, AWS, GCP).
• Strong communication skills and ability to work cross‑functionally.
• Curiosity and passion for emerging AI technologies.

Preferred Qualifications:

• Experience building or securing generative AI applications.
• Knowledge of frameworks like NIST AI RMF, OWASP LLM Top 10, MITRE ATLAS, ISO/IEC 42001.
• Cloud or AI‑related certifications.
• Background in ML engineering or MLOps.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

Why is it yours?

PwC SDC Lviv is not just a job. This is an opportunity:

• To really feel what it is like to work in an international company.
• Learn practical skills that will be relevant in a constantly changing world.
• To be part of a team that values your ideas and supports your growth.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

What awaits you?

We are looking for a Robotic Process Automation Specialist who is ready to go beyond standard RPA maintenance. This role combines support + active development, offering you the opportunity to work with new automation technologies enhanced with AI, influence how they evolve, and help global PwC clients transform their processes.

What you will do:

• Take ownership of rebuilding, enhancing, and maintaining automation solutions built in UiPath, Power Automate and other RPA tools.
• Work not only with existing robots but also contribute to the development of new automation modules, integrating AI‑based components and modern tech capabilities.
• Handle transition of newly developed solutions into operations: bug fixing, performance optimization, adjusting execution schedules, and delivering activity reports.
• Dive deep into clients’ operational challenges and help them turn their business processes into smart, automated workflows.
• Learn to configure/code business logic and automation objects — and apply these skills directly in live client environments.
• Work on creating or updating both business and technical documentation.
• Communicate with clients and internal RPA teams, ensuring smooth collaboration and professional delivery.

Core Requirements:

• Strong knowledge of VBA and/or SQL.
• Knowledge of HTML/CSS.
• English level at B2 and above for efficient communication.
• Hands-on experience with any programming language.
• Understanding of APIs and ability to work with integrations.
• Flexible, eager to learn, and motivated to work with modern AI-driven automation technologies.
• Proactive, responsible, and collaborative team player with good organizational skills.

Would be beneficial:

• Basic knowledge of .NET / C#.
• Experience with UiPath, Power Automate or other RPA tools.
• Confident communication with the ability to work directly with clients.
• Understanding of operational processes in Finance, HR, Banking or other business areas.

Ready for the challenge? Send your resume and join the team that shapes the future!

Privacy and personal data policy:
https://www.pwc.com/ua/uk/about/privacy.html

PwC is a network of over 328,000 employees in 157 countries focused on providing the highest quality services in the areas of audit, tax advisory, consulting and technology development.

What we offer:

• Official employment;
• Remote work opportunity;
• Annual performance and grade review;
• A Dream team of experienced colleagues and high-class specialists;
• Language courses (English & Polish languages);
• Soft skills development;
• Personal development plan and career coach;
• Corporate events and team-buildings.

We are seeking an experienced IT Enterprise Architect to join our innovative technology strategy team. This pivotal role is responsible for evaluating and optimizing our technology investments to seamlessly align with business objectives. As the IT Enterprise Architect, you will lead technology evaluations, manage risks, and engage stakeholders to ensure that our technological advancements are impactful and strategically aligned with our goals.

Key Responsibilities:

• Strategic Planning: Develop and refine IT strategic and tactical plans, ensuring alignment with business objectives.
• Enterprise Architecture Development: Continually evolve and enhance the enterprise architecture framework based on best practices and feedback.
• Technology Evaluation: Lead the evaluation and decision-making processes for new technology solutions, considering total cost of ownership (TCO) and return on investment (RoI).
• Risk Management: Collaborate with cybersecurity and risk management teams to identify and address risks associated with emerging technologies.
• Application Management: Oversee the application portfolio, promoting rationalization, modernization, and effective cost management.
• Stakeholder Engagement: Build and maintain strong relationships with stakeholders, demonstrating excellent communication skills and the ability to influence outcomes.

Qualifications:

• In-depth understanding of enterprise architecture tools and methodologies, including experience with platforms like ServiceNow and/or LeanIX.
• Strong expertise in application and service management, cloud platforms, cybersecurity principles, application integration and data management
• Familiarity with technology management best practices (such as ITIL), compliance frameworks or standards (ISO standards, COBIT or similar) and regulations (EU acts, GDPR and so).
• Demonstrated ability to engage with and influence stakeholders effectively, with excellent communication and networking skills.
• Enthusiasm for adopting and integrating emerging technology trends into strategic planning.
• Commitment to continuous professional development, including relevant training and certifications.
• Certifications in IT Enterprise Architecture or related areas are welcome.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

PwC is a network of over 370,000 employees in 149 countries focused on providing the highest quality services in the areas of audit, tax advisory, consulting and technology development.

What we offer:

-Official employment;

-Remote work opportunity;

-Annual performance and grade review;

-A Dream team of experienced colleagues and high-class specialists;

-Language courses (English & Polish languages);

-Soft skills development;

-Personal development plan and career coach;

-Corporate events and team-buildings.

Job Description:

We are looking for a strong junior/middle Power BI Developer with strong expertise in Power BI and related technologies to join our team. The ideal candidate will be responsible for designing, developing, and maintaining interactive dashboards and reports that provide actionable insights to support business decisions.

Key Responsibilities:

• Develop and maintain Power BI dashboards and reports;
• Implement data models, DAX calculations, and RLS for secure data access;
• Collaborate with business analysts and stakeholders to understand requirements and deliver effective BI solutions;
• Optimize data processes and troubleshoot issues to ensure high performance;
• Work with Microsoft Fabric and integrate solutions with Power Platform (Power Apps, Power Automate) and SharePoint Online when required.

Core Requirements:

• Minimum 1 year of experience with Power BI;
• Ability to create interactive reports and dashboards;
• Knowledge of DAX, Power Query, Data Modeling, and Row-Level Security (RLS);
• Experience with Microsoft Fabric;
• Experience with Power Platform (Power Apps, Power Automate) – optional, considered a plus;
• Experience with SharePoint Online and SharePoint Lists – optional, considered a plus.

Analytical Skills:

• Ability to analyze business requirements and transform them into effective BI solutions;
• Skills in process optimization and problem-solving.

Communication Skills:

• Ability to work collaboratively with analysts and developers;
• Strong presentation skills to clearly communicate results.

Education:

• Preferred: Degree in Computer Science, IT, or related fields.

Other Requirements:

• Results-oriented with strong attention to detail;
• Ability to work in a dynamic environment;
• English proficiency: B2 level.

Ready for the challenge? Send your resume and join the team that shapes the future!

Privacy and personal data policy:
https://www.pwc.com/ua/uk/about/privacy.html

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

Why is it yours?

PwC SDC Lviv is not just a job. This is an opportunity:

• To really feel what it is like to work in an international company.
• Learn practical skills that will be relevant in a constantly changing world.
• To be part of a team that values your ideas and supports your growth.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

What awaits you?

Your role will vary by position, but one thing remains the same: you will work with professionals who will help you learn, grow, and achieve results. We will provide all the tools you need to reach your full potential.

Main responsibilities:

• creating invoices, adjusting and verifying invoices;
• working with requests from clients;
• preparing and analyzing statistical data;
• advising clients on general invoicing requirements;
• interacting and providing feedback to team members and clients.

Requirements:

• economic education or experience in accounting is appreciated;
• strong analytical, mathematical and problem-solving skills;
• confident user of MS Office, in particular Excel;
• English language skills at B2 level;
• ability to learn quickly, be self-motivated, and show initiative.

Ready for the challenge? Send your resume and join the team that shapes the future!

Privacy and personal data policy:
https://www.pwc.com/ua/uk/about/privacy.html

PwC is a network of over 328,000 employees in 157 countries focused on providing the highest quality services in the areas of audit, tax advisory, consulting and technology development.

What we offer:

• Official employment;
• Remote work opportunity;
• Annual performance and grade review;
• A Dream team of experienced colleagues and high-class specialists;
• Language courses (English & Polish languages);
• Soft skills development;
• Personal development plan and career coach;
• Corporate events and team-buildings.

We're looking for a hands‑on technical leader who can drive automation strategy, build scalable test frameworks, and elevate engineering excellence across modern modular and microservices platforms.

In this role, you’ll own automation architecture, mentor QA engineers, and collaborate closely with cross‑functional teams to deliver high‑quality, reliable software at speed. If you’re passionate about next‑gen automation, AI‑powered testing, and building future‑proof frameworks—this role is for you.

What You’ll Do:

• Lead and mentor automation engineers, creating a high‑performing, collaborative team;
• Architect, enhance, and scale automation frameworks for UI, API, and backend testing;
• Build and optimize automated test suites using Playwright, Selenium, Cypress, Node.js;
• Integrate automation into CI/CD pipelines (Azure DevOps, Jenkins, GitLab CI);
• Leverage AI/LLM tools for intelligent test creation, selection, and model testing;
• Drive continuous improvement, champion best practices, and lead POCs for new tech;
• Partner with development teams on debugging, code reviews, and secure coding practices.

What You Bring:

• 5+ years in QA Automation, including 3+ years leading teams or frameworks;
• Strong coding skills (Python, JavaScript/TypeScript, Java, or C#);
• Deep experience with Playwright and modern automation frameworks;
• Knowledge of microservices, API testing (REST/GraphQL), SQL, and cloud‑native environments;
• Experience with DevOps & CI/CD, Docker/Kubernetes;
• Familiarity with AI‑driven testing, LLMs, GenAI tooling, or agentic automation;
• Excellent leadership, communication, and stakeholder management skills;
• Comfortable working in Agile/SAFe environments will be a plus.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

PwC is a network of over 328,000 employees in 157 countries focused on providing the highest quality services in the areas of audit, tax advisory, consulting and technology development.

What we offer:

• Official employment;
• Remote work opportunity;
• Annual performance and grade review;
• A Dream team of experienced colleagues and high-class specialists;
• Language courses (English & Polish languages);
• Soft skills development;
• Personal development plan and career coach;

• Corporate events and team-buildings.

   

Job description:

We are building a EU pod to enhance our PwC Global IT infrastructure. The infrastructure is intended to support PwC business/internal customers - mainly audit but also financial advisory and consulting.

The team is structured in pods (5 developers + QA, Product Owner and Scrum master), where you will work in a Ukrainian-Slovak pod.

Your role:
You will interact with other counterparties located in various locations - other development Pods, as well as end-users and project stakeholders. You will work with modern tools on a cutting edge of technology and will help to transform the audit workflows and adapt them for the business needs. Our platforms are often required to be cloud-agnostic, so you will have an opportunity to gain experience working in different ecosystems.

Requirements:

• Software testing experience (test cases & plans).
• 3+ years in test automation (Selenium, Java, or similar).
• UI & API automation skills.
• Agile experience; work with user stories & estimates.
• Build and maintain automation in CI/CD.
• Defect reporting & verification.
• Git and CI tools (Azure DevOps, Jenkins).
• Strong debugging skills.
• Experience with Postman or similar tools.
• (Nice to have) Microsoft test frameworks.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

Join us as a Data Architect / Lead and play a key role in shaping the data foundation behind our next generation of analytics and AI solutions. In this position, you’ll define the architecture vision for our modern data ecosystem, guide a growing team of Data Engineers, and build cloud‑native platforms that unlock enterprise‑wide insights. This is a high‑impact role where you’ll work closely with business and technology leaders, influence strategic decisions, and drive the adoption of advanced analytics and Generative AI across the organization.

What You’ll Do:

Lead & Strategize

• Lead and mentor Data Engineers, fostering innovation and continuous improvement.
• Own the data architecture vision aligned with business goals.
• Partner with executives and stakeholders to turn strategic needs into scalable data solutions.

Architect & Build

• Design and optimize modern data platforms using Azure Data Lake, Databricks, SQL Server, Microsoft Fabric, and NoSQL.
• Build robust, scalable data pipelines across diverse data sources.
• Implement strong data quality, governance, and security practices.
• Support advanced analytics, machine learning, and AI-based solutions.

Enable Insights

• Build solutions that deliver accurate, timely insights for decision-makers.
• Collaborate on Power BI dashboards and executive reporting.
• Integrate Generative AI into insight-generation workflows.

Requirements:

• Bachelor’s degree in Computer Science, Data Engineering, or related field.
• 4+ years in data engineering, architecture, or analytics roles.
• Experience leading Data Engineering teams in enterprise settings will be a plus.
• Strong skills in Azure data services, Databricks, SQL, NoSQL, and Microsoft Fabric.
• Hands-on Power BI and enterprise reporting experience.
• Proven ability to build data pipelines and enforce data quality.
• Excellent communication skills, especially with executive stakeholders.
• Relevant certifications (Azure Data Engineer, Databricks, Fabric Analytics, etc.) are a plus.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

Join us as a Senior Product Manager at PwC, where you will play a vital role in steering the development and enhancement of our Service Asset and Configuration Management (SACM) offerings on the ServiceNow platform. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to deliver innovative, high-quality solutions that meet our business goals and client needs.

As the SACM Product Manager, you will lead the charge in aligning ServiceNow SACM offerings with PwC’s business objectives, ensuring they meet customer requirements and industry best practices. Your deep understanding of ServiceNow modules, combined with product management expertise, will be crucial in driving these initiatives forward.

Key Responsibilities:

• Innovate and Enhance: Develop and execute product strategies and roadmaps for SACM offerings to align with business and customer needs.
• Collaborate Effectively: Work closely with cross-functional teams to translate requirements into actionable user stories and technical specifications.
• Lead the Lifecycle: Oversee the product lifecycle from concept to launch, focusing on timely, high-quality delivery.
• Be the Expert: Stay up-to-date with ServiceNow’s latest features, updates, and best practices, acting as the subject matter expert.
• Drive Improvement: Monitor product performance and gather insights to continuously enhance and optimize offerings.

Who We’re Looking For:

• Experienced Professional: Proven product management experience, especially with the ServiceNow platform.
• Strategic Thinker: Strong understanding of configuration management and product-specific processes.
• Excellent Communicator: Ability to convey complex concepts to both technical and non-technical audiences.
• Agile Advocate: Experience with Agile methodologies such as Scrum or Kanban.
• Proven Leader: Demonstrated ability to thrive in fast-paced environments, managing multiple priorities effectively.
• Passionate Innovator: A customer-centric mindset with a passion for technology and driving service excellence.

Preferred Qualifications:

• Extensive knowledge of SACM products, configuration management, and related tools.
• Strong stakeholder engagement skills and experience leading strategic initiatives.
• ITIL 4.0 Foundations and relevant ServiceNow certifications.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

PwC is a network of over 370,000 employees in 149 countries focused on providing the highest quality services in the areas of audit, tax advisory, consulting and technology development.

What we offer:

-Official employment;

-Remote work opportunity;

-Annual performance and grade review;

-A Dream team of experienced colleagues and high-class specialists;

-Language courses (English & Polish languages);

-Soft skills development;

-Personal development plan and career coach;

-Corporate events and team-buildings.

Job Description:

Under general supervision, the IT Service Desk agent provides remote first-line support as the primary point of contact between end users across 25 territories in CEE and the IT organization. 

Responsibilities:

· Provide first-line IT support remotely through tickets, chat, and hotline.

· Raise, update, monitor, and resolve tickets throughout their lifecycle using the ITSM tool.

· Categorize and prioritize incidents and service requests.

· Communicate incident/request resolution progress with end users effectively via remote channels.

· Serve as the initial point of contact for authorized end users via chat, tickets, or hotline, initiating the Incident Management process.

· Create new ticket records, update existing tickets, assign or transfer to appropriate support teams, and attempt resolution according to service levels.

· Provide clear technical communication about quick fixes and obtain user confirmation before closing tickets.

· Collaborate remotely with IT service teams to resolve incidents and service requests.

· Participate in staff training, knowledge sharing, and awareness sessions remotely.

· Contribute to the creation and maintenance of knowledge base articles and related documentation.

· Report potential major incidents and problems promptly using ITSM tools.

· Perform other duties as assigned.

Requirements:

· Technical training or 1-2 years related experience in desktop hardware/software support.

· Proven ability to provide effective remote IT support via tickets, chat, and hotline.

· Strong interpersonal, organizational, and troubleshooting skills.

· Ability to work effectively as part of a remote, distributed team.

· Familiarity with ITIL methodologies.

· Excellent customer service skills with a remote customer focus.

· Ability to multitask, prioritize, and execute tasks efficiently in a high-pressure environment.

· Clear written and spoken communication skills in English.

· Strong listening and questioning abilities to understand and resolve issues remotely.

· Quick information absorption and retention.

· Attention to detail and analytical problem-solving abilities.

· Business-oriented mindset with a focus on customer satisfaction.

Ready for the challenge? Send your resume and join the team that shapes the future!

Privacy and personal data policy:
https://www.pwc.com/ua/uk/about/privacy.html

PwC is a network of over 370,000 employees in 149 countries focused on providing the highest quality services in the areas of audit, tax advisory, consulting and technology development.

What we offer:
- Official employment;
- Remote work opportunity;
- Annual performance and grade review;
- A Dream team of experienced colleagues and high-class specialists;
- Language courses (English & Polish languages);
- Soft skills development;
- Personal development plan and career coach;
- Corporate events and team-buildings.

Main responsibilities:

• Developing innovative solutions for our clients by leveraging cutting-edge data science, machine learning, and AI technologies;
• Developing intelligent assistants using the latest large language models (e.g., GPT-4, Falcon 2, LLAMA 3, Mixtral), employing Retrieval Augmented Generation techniques, and utilizing agent frameworks (e.g., Langraph, CrewAI);
• Utilizing AI expertise to recommend the most effective technical approaches and solution architectures for addressing business challenges;
• Leading data science project teams of 1-5 members, managing small to medium projects, and overseeing parts of larger engagements under senior supervision;
• Working closely with PwC industry experts, clients, and higher management while actively participating in the proposal-making process within your area of expertise;
• Communicating complex insights in a clear and actionable manner to non-technical colleagues and clients.

Requirements:

• 3+ years of relevant professional experience;
• Solid knowledge of ML/AI concepts: types of algorithms, machine learning frameworks, model efficiency metrics, model life-cycle, AI architectures;
• Knowledge and experience in production grade code development in Python;
• Solid knowledge of SQL;
• Experience with LLMs and related concepts (e.g. RAG, vector DBs, AI agents);
• Understanding of cloud concepts and architectures, with hands-on experience in cloud services (GCP, AWS, Azure);
• Knowledge of CI/CD and DevOps practices;
• Experience with deploying code with Docker / Kubernetes;
• Strong interpersonal and communication skills — essential in day-to-day cooperation with clients and the team;
• Outstanding supervision and mentorship abilities;
• Graduate of Economics, Econometrics, Quantitative Methods, Computer Science, Math, Physics, Operational Research or related discipline;
• Excellent analytical and problem-solving skills, including the ability to independently disaggregate issues, identify root causes and recommend solutions to business problems;

• Proficiency in English, both written and spoken.

   

  Nice to have: 

• Familiarity with MLOps tools (e.g., Azure AI Studio, AzureML, Vertex.AI, SageMaker, MLFlow);
• Knowledge of an extra programming language (e.g. C#, Go, Java);
• Knowledge of Natural Language Processing techniques;
• Experience in banking, retail or consulting;
• Experience in leading project teams.

Why PwC?

We are not just numbers and reports. PwC is the impact you can create through your actions. Our team will help you achieve more, and we are ready to start this journey with you.

Ready for a challenge? Send your resume and join the team that is shaping the future!

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

Join our dynamic Advanced Technology Solution (ATS) team as a Solution Architect and lead the charge in developing transformative global smart solutions. We are seeking a forward-thinking individual with engineer expertise to spearhead projects from AI and RPA to web development and beyond, while effectively assessing and integrating client requirements.

Key Responsibilities:

• Lead technical teams in designing and implementing innovative solutions, adeptly tackling complex challenges across various environments.
• Act as the primary point of contact for clients, managing their requirements and fostering clear communication between clients and the development team.
• Collaborate with stakeholders to gather and analyze project requirements, ensuring they align with both client goals and business objectives.
• Ensure on-time delivery of solutions that meet technical and functional requirements.
• Proactively identify and mitigate potential technical risks associated with projects.
• Share your domain expertise by mentoring and guiding your team toward success.
• Explore and propose new consulting opportunities within our existing customer base to drive further innovation.

Required Skills and Qualifications:

• Master's in Computer Science/Computer Engineering/Electrical Engineering.
• Technical expertise in .Net/Java/Python/Spring Boot.
• Proficiency in working with relational databases and frontend technologies.
• Solid understanding of algorithmic programming and diverse testing methodologies.
• Demonstrated leadership and mentorship skills.
  Positive, results-oriented, and a team player.

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