PulsePaw
PulsePaw is a community of IT professionals united by a shared vision of creating outstanding projects. We focus on delivering turn-key products in the FinTech industry. Our approach enables us to offer not only full-cycle software development but also product and business development services, including marketing accompaniment.
At our company, you'll have the opportunity to grow, engage in meaningful projects, and see the real impact of your contributions.
Why you’ll love working with us:
Room for ideas: We work in teams with full autonomy, empowered by our clients to take complete ownership of our projects.
Remote-friendly culture: Work from anywhere in the world) with a flexible schedule in CET timezone.
Opportunities for growth: Take advantage of paid training, English-speaking clubs, support for certifications, and participation in professional events.
Reliable conditions: Transparent terms, stable compensation, and consistent support.
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· 66 views · 11 applications · 4d
Operation Manager (L2 Support) with night shifts by CET timezone
Full Remote · Worldwide · 1 year of experience · Pre-IntermediateResponsibilities : Tracking and handling customer support requests (via CRM, social media, Slack channels, etc.); Analyze incoming requests, solve them or transform into tasks and direct to responsible specialists; Working with partners for processing...Responsibilities :
- Tracking and handling customer support requests (via CRM, social media, Slack channels, etc.);
- Analyze incoming requests, solve them or transform into tasks and direct to responsible specialists;
- Working with partners for processing support requests;
- Preparing ready-made text scripts (templates) for handling user requests;
- Assignments and tasks from the direct manager.
- Carrying out operations in the software package.
- Operational report on the work performed to the immediate supervisor
Requirements:
- Degree in Economics \Finance(or a related field)
- English Pre-Intermediate level or higher
- Possessing an analytical mindset
- Detail-oriented, attention to detail and responsible
- Reliable and proficient in using a computer
Nice to have:
- Understanding of cryptocurrencies and crypto products
- Experience with 1C, admin panels, or similar programs
Conditions and benefits:
- Remote-friendly culture: Work from anywhere in the world with a flexible schedule in CET timezone;
- Opportunities for growth: Take advantage of paid training, English-speaking clubs, support for certifications, and participation in professional events;
- Reliable conditions: Transparent terms, stable compensation, and consistent support.