Pozotron

Pozotron is seeking a Quality Engineer to join our development team. Our growing engineering team, based in Ukraine, is dedicated to creating incredible technology for audio production. The Quality Engineer will be an important part of our team, ensuring our software ships with the highest possible quality.

Required

• 2+ year working experience as a Quality Engineer
• Experience with manual testing of web applications, including UI, backend, and APIs
• Knowledge of browser Dev Tools
• Knowledge of software QA methodologies and testing theory
• Intermediate (B1/B2) level of English
• Excellent problem-solving skills and attention to detail
• Good communication skills

Nice to have

• Bachelor's or Master's degree in Computer Science, Information Technology, Mathematics, Physics or Engineering
• Database understanding and experience in writing SQL queries
• Experience with test automation tools (e.g., Playwright, Cypress, Selenium)
• Experience with Linux environment and Docker/Kubernetes

We offer

• Fully remote work
• Competitive salary and bonus plan
• Health insurance
• 10 days of paid vacation per year

• Location: Fully Remote
• Employment Type: Full-Time
• Hours: 4:00 PM - 12:00 AM EEST

About Pozotron

Pozotron is a fast-growing software company transforming the way scripted audio is produced. Our platform helps audiobook publishers, production studios, narrators, and voice professionals create higher-quality productions more efficiently through intelligent workflow tools designed specifically for the industry.

Today, customers in more than 30 countries use Pozotron to support audiobook and scripted voice production. Our software helps reduce production time, improve quality assurance, and eliminate many of the repetitive manual tasks involved in creating scripted audio. 

Although we're a small company, we're an ambitious one. We move quickly, encourage new ideas, and give every team member the opportunity to make a meaningful impact. You'll work alongside talented colleagues across North America and Europe in a collaborative, remote-first environment where everyone's contributions matter.

About the Role

At Pozotron, exceptional customer support is one of our greatest strengths and a core part of what sets us apart. We believe that great software should be backed by knowledgeable, responsive, and genuinely helpful people who are committed to our customers' success.

As a Junior Customer Support Representative, you'll play an important role in delivering that experience. You'll help customers solve problems, answer questions, and get the most out of Pozotron while building lasting relationships based on trust and reliability.

This role is about more than resolving support tickets. You'll become a product expert, advocate for our customers, and work closely with other departments to share feedback that helps shape the future of our platform. If you enjoy helping people, learning new technology, and making a real impact, we'd love to hear from you.

What You'll Do

Deliver Outstanding Customer Support

• Respond to customer inquiries via email
• Troubleshoot software issues or questions over 1:1 video calls with customers when required.
• Troubleshoot software issues and guide customers toward successful resolutions.
• Escalate technical issues to our development team with clear documentation.
• Follow up to ensure customers' issues have been fully resolved.
• Maintain excellent customer satisfaction while meeting response time expectations.

Become a Product Expert

• Develop a deep understanding of Pozotron and its workflows.
• Stay current on new features and product releases.
• Clearly explain features and best practices to customers with varying levels of technical experience.

Improve the Customer Experience

• Identify recurring customer questions and suggest improvements.
• Help maintain and expand our Help Center documentation.
• Recommend process improvements that make support more efficient.
• Assist with testing new features before release when needed.

Collaborate Across Teams

• Work closely with Product and Engineering to report bugs and customer feedback.
• Share customer insights that help shape future product improvements.
• Participate in team meetings, training sessions, and continuous learning initiatives.

What We're Looking For

Required Qualifications

• 1–2 years of experience in customer support or another customer-facing role.
• Fluent in written and spoken English. 
• Excellent communication skills with a friendly and empathetic approach.
• Strong problem-solving and analytical skills.
• High attention to detail.
• Comfortable learning new software and technology.
• Ability to manage multiple tasks while remaining organized.
• Reliable internet connection and home office setup.
•  

Nice to Have

• Experience supporting SaaS products.
• Experience using help desk or CRM software (HubSpot preferred).
• Basic technical troubleshooting experience.
• Experience documenting bugs or software issues.
• Additional language skills.
• Interest in publishing, audiobooks, media, or creative technology.

The Kind of Person Who Thrives Here

We're looking for someone who is:

• Naturally curious and eager to learn.
• Positive and customer-focused.
• Organized and dependable.
• Comfortable taking ownership of their work, especially in a remote environment.
• Adaptable in a fast-moving environment.
• Collaborative and enjoys working with people across different departments.
• Passionate about delivering exceptional customer experiences.

Interested?

If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that's making a real impact in the audiobook and voice production industry, we'd love to hear from you.

Apply today and help us build the future of scripted audio production.

Pozotron is seeking a Business Process Engineer to join our development team. Our growing engineering team, based in Ukraine, is dedicated to creating incredible technology for audio production. The Business Process Engineer will be an instrumental part of our team, focusing on designing, documenting and implementing business processes for our users.

Required:

• 3+ years of experience in Business Analysis
• Experience with gathering requirements/feedbacks from users
• Experience with modeling of existing business processes
• Experience with designing from scratch/improving business processes
• Experience with creating detailed design documents
• Experience with formal notations, including UML, LDS and BPM
• Experience with data analysis
• Excellent problem-solving skills and attention to details
• Excellent communication skills
• Advanced level of English

Nice to have:

• Bachelor's or Master's degree in Computer Science, Information Technology, Mathematics, Physics or Engineering
• Some knowledge of statistics and customer surveying techniques
• Some understanding of databases and experience in writing SQL queries
• Some knowledge of UX/UI principles
• Some experience in QA

We offer:

• Fully remote work
• Competitive compensation, benefits, and bonus plans
• Health insurance

About The Role 

Pozotron is looking for a full-time Sales Development Representative to support our day-to-day Sales and Customer Success operations.

This is an operational, coordination-focused, and client-facing role, centered on supporting daily workflows and ensuring processes run smoothly as we scale. You will play a key role in keeping communication, demos, and CRM activities organized, consistent, and efficient.

The role is ideal for someone who is entrepreneurial, highly organized, detail-oriented, and a strong communicator, with a focus on execution and process reliability.

What You Bring
 

Required

•  2+ years of experience in sales development, customer success, or a similar customer-facing role.
• Advanced English proficiency (C1 or higher), both written and spoken.
• Native or Advanced Ukrainian proficiency, both written and spoken. 
• Experience working with CRM systems (HubSpot preferred).
• Experience conducting product demos, customer onboarding sessions, or client presentations.
• Strong interpersonal and communication skills, with the ability to engage confidently with international prospects, customers, and colleagues. 
• Excellent organizational and time management skills, with strong attention to detail and the ability to manage multiple priorities.
• Basic understanding of GDPR and data privacy best practices.
• We welcome applications from qualified professionals based in Ukraine or elsewhere in Europe who are available to work from 1 PM to 9 PM EEST.
   

Nice to Have

• Experience in SaaS or B2B technology sales.
• Familiarity with lead enrichment, contact research, and CRM data management.
• Experience working with international clients, particularly in North American and European markets.
•  Willingness and ability to attend international industry conferences, if conditions allow. 

What We Offer

• Competitive salary with quarterly individual and team performance bonuses (available after the 3-month probationary period).
• Working hours from 1 PM to 9 PM EEST.
• Fully remote work with a flexible and supportive team environment.
• Extended healthcare benefits (available after the probationary period).
• 10 days of paid vacation annually (available after the probationary period).
• Opportunities for personal and professional growth within a fast-growing tech company.