PeopleForce

Joined in 2021
PeopleForce is the best All-In-One HR software to manage your workforce. From recruitment, onboarding, or time tracking, we create and provide first-rate HR software for companies. PeopleForce helps thousands of businesses, from startups to large enterprises build a high-performance culture.

We want PeopleForce to show a unique face to the world. And if you're passionate about working in a dynamic, fast-growing company with cutting-edge technology, smart colleagues, and opportunities for development, come grow with us!

We designed PeopleForce to be easy to implement, and have powerful features, yet flexible enough that it can be tailored to specific customers’ business processes.
Our product consists of six modules:
- PeopleHR
- PeopleRecruit
- PeopleTime
- PeoplePulse
- PeoplePerform
- PeopleDesk
Each one of them can work exclusively or be combined with the others.
Website:
https://peopleforce.io/
  • PeopleForce

    Senior Customer Success Manager

    Full Remote · Ukraine · Product · 2 years of experience · Upper-Intermediate
    PeopleForce is the heartbeat of modern employee management. Through our single HR platform, we empower businesses to manage the entire employee experience effortlessly. Our platform centralizes all your HR needs, streamlining every aspect of the employee...
    PeopleForce is the heartbeat of modern employee management. Through our single HR platform, we empower businesses to manage the entire employee experience effortlessly.
    Our platform centralizes all your HR needs, streamlining every aspect of the employee lifecycle. Driven by innovation and efficiency, PeopleForce is revolutionizing the HR landscape and building a movement that enhances, optimizes, and celebrates the employee experience globally.

    We are looking for a Senior Customer Success Manager with experience in B2B SaaS.
    So, if you are looking for the opportunity to use your proven sales experience to help businesses make a transformational change, not just buy a SaaS solution, this position might be just perfect for you!

    Requirements:

    •  Drive MRR Growth: Identify and leverage expansion opportunities across portfolio accounts to drive Monthly Recurring Revenue (MRR) growth.
    • Manage Churn Rate: Assist in maintaining a monthly churn rate of less than 0.9%.
    •  Churn Prevention: Proactively prevent customer churn and adhere to the established churn process as necessary.
    • Primary Customer Contact: Serve as the primary point of contact for customers throughout their journey, providing them with essential tools and support to efficiently utilize the product.
    • Customer Relationship Management: Foster and establish strong relationships with customers to help them maximize the value of our product.
    • Monthly Business Reviews: Conduct Monthly Business Reviews with customers to gauge their satisfaction, understand their business needs, and identify upsell opportunities.
    • Client Retention Goals: Establish and maintain clear client retention goals.
    • Customer Engagement: Ensure customers remain engaged and regularly use the product.
    •  Bridge Sales and Support: Act as a liaison between sales and customer support to ensure seamless communication and service delivery.
    •  Issue Resolution: Proactively resolve customer issues by assigning them to the appropriate departments and managing the resolution process to ensure positive outcomes.
    •  Employee Onboarding: Assist in the onboarding process for new employees.
    • Additional Duties: Perform other duties as assigned by Management.


    Responsibilities:

    • Experience: At least 3-5 years of experience in Customer Success or Account Management within the B2B SaaS industry.
    • Language Skills: English B2 or higher, Spanish or Polish is a plus.
    • CRM Proficiency: Extensive experience with CRM systems such as HubSpot or Salesforce.
    • Technical Skills: Proficient in Google Spreadsheets and Google Slides.
    • Strategic Thinking: Ability to focus on the big picture while managing detailed tasks.
    • Problem Solving: Quick-thinking and effective problem-solving capabilities.
    • Communication and Negotiation: Excellent communication and negotiation skills.
    • Attitude: Possesses a proactive, can-do attitude.
    • Proactivity: Demonstrates initiative and a proactive approach to tasks.
    • Reporting and Presentation: Experienced in creating reports and presentations.
    • Soft Skills: Exceptional interpersonal and soft skills.
    • Demo and Presentation Skills: Competent in conducting demos and delivering presentations.
    Working conditions:

    • 100% remote job.
    • Work at a rapidly expanding B2B SaaS HRM company.
    • Full-time basis, flexible work schedule (Mon-Fri) from 10 to 19 Kyiv time, allowing for innovation and problem-solving.
    • Brilliant colleagues to share and exchange knowledge with.
    • Paid Annual and Sick leave.
    • A lot of chances to grow.
    • Opportunities for skill development and career advancement.
    If you are skilled and passionate about Customer Success in SaaS and want to make a significant impact, we want to hear from you.
    Join us to play a crucial role in reshaping the HR Tech landscape and contributing to creating a brighter and more prosperous product.
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