Payop

We are looking for a proactive and detail-oriented Junior Operations Manager to join our Operations team.
In this role, you will work closely with different departments, support internal business processes, maintain operational systems, and help improve the way our company works. We are looking for someone who enjoys working with data, solving problems, learning new tools, and bringing structure to complex tasks.

Requirements:

• 1+ year of experience in operations, administration, or support roles - or relevant transferable experience (e.g., customer support, office management, HR coordination), with an understanding of internal workflows.
• Strong analytical and problem-solving skills.
• Hands-on experience with Atlassian tools (Jira, Confluence) or similar workflow management platforms, as well as CRM systems.
• Strong organisational skills and ability to manage multiple tasks and deadlines.
• Ability to work independently and take ownership of assigned tasks.
• High attention to detail and accuracy.
• Ability to quickly learn new tools, systems, and processes.
• Interest in AI technologies and their application to business processes and automation.
• Good communication skills and ability to collaborate with different departments.
• Proactive mindset and willingness to identify and suggest improvements.
• English - Upper-Intermediate (B2) or higher

• Handle operational requests from internal departments and coordinate their completion.
• Track tasks, deadlines, and follow up on outstanding activities.
• Support the configuration, maintenance, and implementation of internal systems and tools.
• Maintain internal databases, workflows, documentation, and knowledge bases.
• Collect and validate KPI data, update dashboards, and prepare operational reports.
• Identify repetitive tasks and opportunities for process automation.
• Use AI tools for data analysis, documentation, reporting, and improving daily operational workflows.
• Support the development, testing, and implementation of AI-powered workflows and automations.
• Coordinate equipment, software, subscriptions, and employee access requests.
• Support internal compliance procedures and company-wide training activities.
• Communicate with internal teams and external vendors on operational matters.

• Experience with Airtable, Notion, or other database and workflow management tools.
• Hands-on experience using AI tools (ChatGPT, Claude, Gemini, etc.) for daily tasks and business process optimisation.
• Experience building automations using Make, n8n or similar platforms.
• Experience with AI agents, AI-powered workflows, or integrations between business systems.
• Basic knowledge of dashboards, KPI tracking, and reporting.
• Understanding of business process mapping and optimisation.
• Previous experience in fintech, payments, or IT.
• Familiarity with access management, information security, or compliance processes.

• Opportunity to develop expertise in the international fintech and payment processing industry.
• Collaboration with international merchants and cross-functional teams.
• Professional development and opportunities for career growth
• Team-oriented and encouraging work environment.
• Career development opportunity.
• Paid vacation & sick leaves.
• Corporate English classes.
• Paying taxes and conducting private entrepreneurs.
• Internal Referral program.
• Remote-based work.

• CV screening → Interview with Recruitment Specialist → Interview with Hiring Manager → Reference Check → Job Offer.