PayDo

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, acquiring and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. 

The Support Specialist serves as the primary point of contact for customers seeking assistance with our products and services. This role is critical in ensuring a high level of customer satisfaction and loyalty by providing timely, effective, and empathetic solutions to customer issues. The Support Specialist is responsible for handling inbound requests (via email, phone, chat, and other channels), troubleshooting technical issues, and escalating more complex cases as necessary. This role requires a blend of communication & financial skills, and a customer-first mindset.

Requirements

• Minimum of 2 years of experience in a customer support role (L1), preferably within a FinTech, EMI or regulated financial services environment
• Proven ability to effectively respond to incoming client requests across various channels, including emails, chats, and occasional phone calls
• Demonstrated ability to process client complaints, provide effective solutions, and offer assistance within specified internal SLAs
• Experience with escalating issues to relevant internal departments (e.g., in Jira) and diligently monitoring their resolution in accordance with defined escalation channels and SLAs
• A genuine customer-centric mindset, with a proactive approach to identifying opportunities to offer additional services and enhance customer activity
• Experience with specific ticketing systems or CRM platforms
• Fluent English (written and verbal) and Ukrainian/Russian
  
  Responsibilities
• Reply to the incoming requests from clients (emails, chats, occasionally phone calls)
• Process complaints, and provide solutions and assistance to clients within a specified time frame due to internal SLA
• Escalate, where necessary, and control tasks completed by other departments in Jira
• Escalate various issues and monitor their resolution to the relevant contact persons in arrogance with the SLAs and defined escalation channel
• Update articles in Confluence on an ad hoc basis or regularly, in the specific area the CS agent is responsible for
• Strong, soft, organisational, and self-management skills, customer-oriented approach
• Creative thinking: offer additional services and improve customer activity
• Shadowing work for other departments in support (AML, KYB, KYC Teams)

• Onboarding B2B clients through the ticketing system.

   

We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.

• Solve problems quickly with practical solutions.

   

What we offer:

• An advanced payment product that allows you to get a wide range of professional experience and boost your career in fintech.
• A clear career path with opportunities for high-performing employees to advance into Senior roles or rotation plans, fostering continuous growth and development.
• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.
• Public Holidays tailored to your country’s calendar.

• Flexible Payout Options – PE accounts or popular e-wallets.

   

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

PayDo is a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada and MFSA in Malta, operates in 150 countries and over 25 industries. The company was founded in 2017 with 2 offices in London and Malta. We work with B2B/B2C models. Our platform provides innovative payment solutions, including multicurrency IBAN accounts, merchant services, mass payments, and virtual and plastic cards across the UK, EU, Canada, and globally.  
 

🧩 What you'll Be Doing:

• Analytics & Reporting
• Payment Process Monitoring
• Payment Method Expansion & Optimization
• Payment Integrations & Launch Coordination
• Cross-Functional Collaboration
• Payment Methods & Market Awareness

🧠 What we’re looking for:

• Experience: Minimum 2 years of experience in acquiring. Experience with banking is a plus.
• Payment Knowledge: Understanding of how different payment methods work — card acquiring, APM, and bank transfers.
• Payment Processes: Knowledge of key payment stages — authorization, authentication, settlement, capture, refund, chargeback — and ability to analyze related metrics (conversion rate, acceptance rate, decline rate).
• Analytical Skills: Strong analytical thinking and attention to detail. Confident use of Google Sheets (mandatory) for large data sets, formulas, and pivot tables.
• Problem-Solving: Ability to identify root causes of payment issues, coordinate resolution with internal teams and providers, and prevent similar incidents in the future.
• English: Advanced written English (for provider correspondence and documentation); spoken English for calls is a strong plus.
• Collaboration: Comfortable working with cross-functional teams (IT, Finance, Support, Product). Ability to clearly communicate technical or analytical findings to non-technical colleagues. Experience working and communicating with different types of financial institutions (banks, fintechs, PSPs)
• Industry Awareness: Understanding of key payment types and how they operate — cards, wallets, bank transfers, mobile payments, and other APMs. 
  Basic understanding of major payment standards and regulations (3DS 2.x, PSD2, SCA, Open Banking) is a plus.
• Documentation: Experience maintaining documentation in Confluence.
• BI Tools: Experience or familiarity with Tableau, Power BI, or similar tools for building dashboards and visual analytics is a strong plus.

We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.
• Solve problems quickly with practical solutions.

What we offer: 

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth –  get your goals and career plan.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.
• Paid Vacation – with the flexibility to transfer unused days to the next year or receive compensation.
• Paid Sick Leave – available to cover medical needs and emergencies.
• Public Holidays – rest days tailored to your country’s calendar.
• Flexible Payout Options – PE accounts or popular e-wallets.

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. 

We are seeking a Payment Manager to oversee and optimize our online payment operations. In this role, you will manage relationships with payment providers (with a strong focus on Visa’s and Mastercard’s acquiring), analyze payment performance metrics, and drive initiatives to improve payment conversion and efficiency. The ideal candidate has a strong analytical mindset, excellent communication skills, and a solid understanding of payment acquiring and alternative payment methods.

Responsibilities:

• Analytics & Reporting
  • Analyze key payment metrics (authorization, conversion, decline, refund, and chargeback rates).
  • Identify trends and anomalies in daily and monthly data.
  • Prepare regular and ad-hoc reports in Google Sheets or by using BI tools to support decision-making.
• Payment Process Monitoring
  • Monitor the end-to-end payment flow across all active methods.
  • Detects and investigates issues affecting transaction success or conversion.
  • Coordinate with IT teams and payment providers to ensure stable payment processing.
• Provider Relationship Management
  • Act as the main point of contact for payment providers, acquirers, and partner banks.
  • Coordinate operational communication, handle incident resolution and escalations, and maintain stable payment operations.
• Payment Method Expansion & Optimization
  • Manage the existing portfolio of payment methods (cards, bank transfers, e-wallets, etc.).
  • Analyze performance and recommend improvements to increase conversion and reduce decline rates.
  • Research and assess potential new payment solutions or local methods that can enhance user experience.
• Payment Integrations & Launch Coordination
  • Collaborate with IT and QA teams to plan and coordinate the integration of new payment providers.
  • Define business requirements and necessary settings for each integration.
  • Participate in testing to verify reliability, accuracy, and performance before launch.
• Cross-Functional Collaboration
  • Work with Finance to investigate reconciliation or reporting issues.
  • Support Customer Support / Key Account Management in resolving user payment incidents.
  • Collaborate with Product to improve checkout and payment flows.
• Payment Methods & Market Awareness
  • Stay informed about different payment types and their use across markets — cards, wallets, mobile payments, bank transfers, vouchers, and other APMs.
  • Understand how various payment methods operate.

Skills & Requirements:

• Experience: Minimum 2 years of experience in acquiring. Experience with banking is a plus.
• Payment Knowledge: Understanding of how different payment methods work — card acquiring, APM, and bank transfers.
• Payment Processes: Knowledge of key payment stages — authorization, authentication, settlement, capture, refund, chargeback — and ability to analyze related metrics (conversion rate, acceptance rate, decline rate).
• Analytical Skills: Strong analytical thinking and attention to detail. Confident use of Google Sheets (mandatory) for large data sets, formulas, and pivot tables.
• Problem-Solving: Ability to identify root causes of payment issues, coordinate resolution with internal teams and providers, and prevent similar incidents in the future.
• English: Advanced written English (for provider correspondence and documentation); spoken English for calls is a strong plus.
• Collaboration: Comfortable working with cross-functional teams (IT, Finance, Support, Product). Ability to clearly communicate technical or analytical findings to non-technical colleagues. Experience working and communicating with different types of financial institutions (banks, fintechs, PSPs)
• Industry Awareness: Understanding of key payment types and how they operate — cards, wallets, bank transfers, mobile payments, and other APMs. 
  Basic understanding of major payment standards and regulations (3DS 2.x, PSD2, SCA, Open Banking) is a plus.
• Documentation: Experience maintaining documentation in Confluence.
• BI Tools: Experience or familiarity with Tableau, Power BI, or similar tools for building dashboards and visual analytics is a strong plus.

We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.
• Solve problems quickly with practical solutions.

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.
• Public Holidays tailored to your country’s calendar.
• Flexible Payout Options – PE accounts or popular e-wallets.

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140+ countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, mass payment options, acquiring, - PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.

We are looking for a high-energy, connected, and strategic PR Manager to spearhead our global presence. You won’t just manage news; you will shape the narrative of a fast-growing Fintech brand and its leadership. We need a "door-opener" who thrives on securing earned media in Tier-1 outlets and crafting stories that stick.

Key Responsibilities:

• PR Strategy & Execution: Build and lead the PR roadmap for the company and our C-level executives to drive brand authority in the B2B Fintech space.
• Media Relations (Tier-1): Leverage your existing network to secure organic coverage in top-tier business and tech publications (e.g., TechCrunch, Forbes, Bloomberg, Reuters, Financial FT).
• Expert Content Creation: Write high-impact articles, op-eds, and press releases. Note: We value authentic, human-driven storytelling; we are looking for a writer who doesn’t rely on AI to find a voice.
• Thought Leadership: Position our top management as industry visionaries through speaking slots at major global events (ICE, Money20/20) and podcast appearances.
• Crisis & Reputation Management: Proactively monitor the industry landscape and manage the brand’s reputation across global markets.

Requirements:

• 3+ years of experience in B2B Fintech industry: Proven experience in B2B tech, ideally within Fintech, Payments or iGaming.
• The "Rolodex": A solid track record of established relationships with journalists and editors at Tier-1 international media.
• Exceptional Writing: Ability to turn complex technical products into compelling narratives. Native or near-native English is a must.
• Proactive Mindset: You don’t wait for a brief; you identify trends and pitch stories before the competition does.
• Proven experience collaborating with PR agencies and journalists, combined with strong research skills for identifying and sourcing relevant media contacts.

Nice to have:

• Design skills for creating pitch materials
• Certifications in PR and Content Writing

We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.
• Solve problems quickly with practical solutions.

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.
• Public Holidays tailored to your country’s calendar.
• Flexible Payout Options – PE accounts or popular e-wallets.

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!