Nova Post Europe

From Ukraine to Europe: NOVA Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more, a large-scale European project born in Ukraine.

Requirements:

• Have 4+ years of experience in marketing (B2C, C2C / product / international markets).
• Understand how to launch marketing campaigns from concept to performance evaluation.
• Are confident working with analytical tools — Excel (required), Google Analytics, CRM, Tableau.
• Have Polish language proficiency at C1 level or higher and English (key for working with internal teams, contractors and clients).
• Can work independently, proactively, and effectively — with a «think like a business» mindset.

Tasks:

• Study the Polish market and customer: analyze needs, competitors, and market insights.
• Form hypotheses, launch test activities, and scale effective solutions.
• Organize marketing campaigns (digital, offline, collaborations, events).
• Work with Digital, SMM, content, CRM, design, in-store teams, and others.
• Prepare briefings, oversee campaign execution, and evaluate results.
• Ensure consistent brand communication in the Polish market according to company strategy.
• Participate in opening new locations and launching new services.
• Work from the Warsaw office in close cooperation with local teams.

Benefits:

• A standard Monday–Friday working schedule (9:00–17:00), ensuring a healthy work–life balance
• Official employment based on an employment contract (Umowa o pracę) with a stable fixed salary and a transparent performance-based bonus system
• Access to the Multisport card, supporting an active and healthy lifestyle
• Private health insurance, providing access to quality medical care
• Free parking available for employees working from the office
• A comfortable office environment with complimentary coffee and tea for daily convenience

Everything starts with the first step. Send your resume today — it’s time to create change together!

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are looking for a Head of Sales who will be responsible for sales development, achieving commercial targets, and building an effective sales strategy.

Your main responsibilities:

Achieving sales targets and business growth

• Achieving and exceeding sales, revenue, and profitability targets in Germany
• Ensuring stable growth of shipment volumes and market share

Strategic planning and execution

• Developing and implementing a commercial strategy adapted to the German market
• Launching new services, entering new customer segments, and scaling key accounts

Market and competitor analysis

• Continuous analysis of the German logistics, courier, and e-commerce market
• Monitoring competitors, pricing, and market trends to identify growth opportunities

Leadership and team management

• Building, leading, and developing the Sales team in Germany (Sales Managers, Account Managers)
• Hiring, onboarding, coaching, and motivating the team
• Creating a high-performance, result-oriented sales culture

Sales process optimization

• Designing and improving end-to-end sales processes: lead generation, conversion, onboarding, cross-sell, up-sell, retention, and churn prevention
• Implementing best sales practices and CRM-driven processes

Customer acquisition and account development

• Acquiring new B2B clients (e-commerce, SMEs, enterprise)
• Developing relationships with existing clients through strategic account management

Cross-functional collaboration

• Close cooperation with Marketing, Product, Operations, Finance, and HR teams
• Alignment with Nova Post Europe HQ and Nova Poshta Ukraine to ensure unified commercial standards and synergy

Pricing and unit economics

• Participation in pricing strategy development for the German market
• Managing unit economics, profitability, and commercial efficiency

Forecasting and reporting

• Preparing sales forecasts, budgets, and regular reports for top management
• Monitoring KPIs (revenue, margin, conversion, pipeline, churn, etc.) and adjusting strategy based on data

Work with key clients

• Personal involvement in negotiations with key and strategic clients (Category A)
• Building long-term partnerships with major customers and business partners

Compliance and standards

• Ensuring compliance with Nova Post commercial standards, policies, and quality requirements in Germany

Company representation

• Representing Nova Post Deutschland at industry events, conferences, and business meetings in Germany as a brand ambassador

Key Requirements:

• At least 5 years of experience in managing B2B sales with a proven track record of achieving and exceeding targets

• Experience in building and managing sales teams, including development, motivation, and scaling

• Strong negotiation skills at the C-level and ability to sell value rather than compete solely on price

• Strategic thinking with the ability to develop and execute effective commercial strategies

• Analytical mindset and experience in data-driven sales management, including planning, forecasting, and KPI control

• Deep understanding of the market, customers, and competitive landscape

• Results-oriented mindset with accountability for commercial performance and achieving ambitious targets

• Ability to work in a fast-paced environment, manage change, and make quick decisions

• Strong communication and leadership skills with the ability to inspire teams to achieve results

• Proficiency in the German language at B2 level or higher and English at B2+

We offer

• Full official employment — including paid sick leave, vacations, and business trips.
• All necessary equipment for comfortable and efficient work.
• Comfortable office in Berlin city center
• Opportunities for skill development, participation in new projects, and growth within the company. Our team is united by professionalism, trust, and a shared goal.

Everything starts with the first step. Send us your CV and join Nova Post in building the future of logistics in Europe.

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

About the role
We are looking for a Customer Service Quality Assurance Specialist (QA) who will be responsible for building and developing a structured quality control system across customer support operations.
This role is for someone who combines analytical thinking, process mindset, and strong communication skills to improve customer experience and team performance.

Main tasks:
• Monitoring and analyzing customer interactions (calls, chats, emails)
• Reviewing all customer complaints and low-rated interactions within 24 hours
• Ensuring QA coverage and accuracy of customer interactions across channels
• Developing and maintaining unified scorecards for all communication channels (including email)
• Conducting calibration sessions and providing structured feedback to agents
• Identifying bottlenecks in customer experience and suggesting process improvements
• Supporting reduction of recurring mistakes through systematic analysis and feedback

Requirements:
• 3+ years of experience in Quality Assurance / Customer Support Quality Control
• Strong analytical skills and ability to work with data
• Experience in building or maintaining QA scorecards and evaluation frameworks
• Strong communication skills and ability to provide structured feedback
• Experience with CRM systems
• English Upper-Intermediate+
• Experience with Excel / Google Sheets
• SQL / Tableau / Power BI — as a plus

We offer:
• Official employment and social guarantees;
• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on customer experience and service quality;
• Professional growth within the Nova group of companies.


It all starts with the first step. Send your resume today — it’s time to make a difference together.

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.
Our team is united by the desire to move forward, achieve results, and open up new opportunities together.
We are looking for people who want to create more, a large-scale European project born in Ukraine.

About the role

We are looking for a Workforce Manager responsible for forecasting workload, scheduling, and capacity planning across operations.
This role is for someone who works confidently with data and turns it into clear planning decisions.

Your mission

To ensure stable operations and high service levels through accurate forecasting and workforce planning.

Main tasks:
• Forecasting workload (calls, chats, emails, back-office)
• Building and optimizing schedules
• Capacity planning and hiring needs
• Analyzing plan vs actual (shrinkage, occupancy, adherence)
• Adjusting plans based on operational changes

Requirements:
• 2+ years in WFM / Real-Time / Capacity Planning (100+ agents)
• Strong knowledge of Erlang C and workload models
• Experience in forecasting (data, seasonality, trends)
• Advanced Excel / Google Sheets
• WFM systems and BI tools — as a plus
• Strong analytical thinking

We offer:
• Official employment and social guarantees;

• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on the development of European business;
• Professional growth within the Nova group of companies.
   

It all starts with the first step. Send your resume today — it’s time to make a difference together.

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are looking for an Account Manager who will be responsible for developing existing clients, building long-term partnerships, and driving revenue growth within the client base.

Key Requirements:
• Experience in managing a client portfolio with a focus on retention and growth, including increasing LTV and implementing upsell and cross-sell strategies
• Ability to build long-term partnerships and work with clients at the C-level
• Client development mindset with the ability to turn services into a competitive advantage for partners
• Analytical mindset with the ability to assess client performance, volumes, and propose effective solutions
• High level of customer ориентація, empathy, and ability to build trust
• Focus on client retention and revenue growth from the existing client base
• Languages: Hungarian — C1 (fluent), English — B2+. Knowledge of Ukrainian or Russian is a plus, but not mandatory.

Main Responsibilities:
• Relationship management: building and maintaining long-term, trust-based relationships with key clients
• Client development: identifying new client needs and expanding cooperation through upsell and cross-sell
• Contract renewal: ensuring timely renewal of existing agreements
• Issue resolution: proactively addressing client requests and issues, coordinating with internal teams
• Customer satisfaction: monitoring satisfaction levels, collecting feedback, and driving improvements
• Needs analysis: analyzing client business needs and adapting company solutions accordingly
• CRM management: maintaining accurate and up-to-date client data, interaction history, and opportunities in CRM
• Reporting: preparing regular reports on client portfolio performance and results
• Strategic planning: developing and implementing individual growth plans for key clients

We Offer:
Financial Compensation: Income consists of a fixed salary and a bonus system based on KPI fulfillment and economic standards.

Cooperation Model: Full-time employment (probationary period — 3 months).

Reporting Structure: Direct reporting to the Sales Director NPE (commerce and strategy) and the local Country Manager (operations).

Growth: The opportunity to influence processes and build a career in a rapidly growing international company.
 

Everything starts with the first step.
Submit your resume today — it’s time to create change together!

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are looking for a Head of Sales who will be responsible for sales development, achieving commercial targets, and building an effective sales strategy.

Your main responsibilities

Achieving sales targets and business growth

• Achieving and exceeding sales, revenue, and profitability targets in Poland
• Ensuring stable growth of shipment volumes and market share

Strategic planning and execution

• Developing and implementing a commercial strategy adapted to the Polish market
• Launching new services, entering new customer segments, and scaling key accounts

Market and competitor analysis

• Continuous analysis of the Polish logistics, courier, and e-commerce market
• Monitoring competitors, pricing, and market trends to identify growth opportunities

Leadership and team management

• Building, leading, and developing the Sales team in Poland (Sales Managers, Account Managers)
• Hiring, onboarding, coaching, and motivating the team
• Creating a high-performance, result-oriented sales culture

Sales process optimization

• Designing and improving end-to-end sales processes: lead generation, conversion, onboarding, cross-sell, up-sell, retention, and churn prevention
• Implementing best sales practices and CRM-driven processes

Customer acquisition and account development

• Acquiring new B2B clients (e-commerce, SMEs, enterprise)
• Developing relationships with existing clients through strategic account management

Cross-functional collaboration

• Close cooperation with Marketing, Product, Operations, Finance, and HR teams
• Alignment with Nova Post Europe HQ and Nova Poshta Ukraine to ensure unified commercial standards and synergy

Pricing and unit economics

• Participation in pricing strategy development for the Polish market
• Managing unit economics, profitability, and commercial efficiency

Forecasting and reporting

• Preparing sales forecasts, budgets, and regular reports for top management
• Monitoring KPIs (revenue, margin, conversion, pipeline, churn, etc.) and adjusting strategy based on data

Work with key clients

• Personal involvement in negotiations with key and strategic clients (Category A)
• Building long-term partnerships with major customers and business partners

Compliance and standards

• Ensuring compliance with Nova Post commercial standards, policies, and quality requirements in Poland

Company representation

• Representing Nova Post Poland at industry events, conferences, and business meetings in Poland as a brand ambassador

Key Requirements:

• At least 5 years of experience in managing B2B sales with a proven track record of achieving and exceeding targets

• Experience in building and managing sales teams, including development, motivation, and scaling

• Strong negotiation skills at the C-level and ability to sell value rather than compete solely on price

• Strategic thinking with the ability to develop and execute effective commercial strategies

• Analytical mindset and experience in data-driven sales management, including planning, forecasting, and KPI control

• Deep understanding of the market, customers, and competitive landscape

• Results-oriented mindset with accountability for commercial performance and achieving ambitious targets

• Ability to work in a fast-paced environment, manage change, and make quick decisions

• Strong communication and leadership skills with the ability to inspire teams to achieve results

• • Proficiency in the Polish language at B2 level or higher and English at B2+

We offer

• A standard Monday–Friday working schedule (9:00–17:00), ensuring a healthy work–life balance
• Official employment based on an employment contract (Umowa o pracę) with a stable fixed salary and a transparent performance-based bonus system
• Access to the Multisport card, supporting an active and healthy lifestyle
• Private health insurance, providing access to quality medical care
• Free parking available for employees working from the office
• A comfortable office environment with complimentary coffee and tea for daily convenience

Everything starts with the first step. Send us your CV and join Nova Post in building the future of logistics in Europe.

From Ukraine to Europe: NOVA Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

Now we are also looking for a Marketing Manager in Italy, responsible for developing and executing marketing strategies, driving brand awareness, and supporting business growth in the local market.

Requirements:

• Have 4+ years of experience in marketing (B2C / product / international markets), preferably in the Italian market.
• Understand how to launch marketing campaigns from concept to performance evaluation.
• Be confident working with analytical tools — Excel (required), Google Analytics, CRM, Tableau.
• Have Italian language proficiency at C1 level or higher and Ukrainian (key for working with contractors and clients).
• Have a deep understanding of the Italian market, customer behavior, and local trends.
• Be able to work independently, proactively, and effectively — with a «think like a business» mindset.

Tasks:

• Study the Italian market and customer: analyze needs, competitors, and market insights.
• Form hypotheses, launch test activities, and scale effective solutions.
• Organize marketing campaigns (digital, offline, collaborations, events).
• Work with Digital, SMM, content, CRM, design, and local teams.
• Prepare briefings, oversee campaign execution, and evaluate results.
• Ensure consistent brand communication in the Spanish market according to company strategy.
• Participate in opening new locations and launching new services in Spain.
• Work in hybryd format, with attending office in Milan in close cooperation with local teams.

Benefits:

• Full official employment — including paid sick leave, vacations, and business trips.
• All necessary equipment for comfortable and efficient work.
• Opportunities for skill development, participation in new projects, and growth within the company.
• Our team is united by professionalism, trust, and a shared goal.

Everything starts with the first step. Send your resume today — it’s time to create change together!

From Ukraine to Europe: NOVA Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

Requirements

• Have 4+ years of experience in marketing (B2C, C2C / product / international markets).
• Understand how to launch marketing campaigns from concept to performance evaluation.
• Are confident working with analytical tools — Excel (required), Google Analytics, CRM, Tableau.
• Have German language proficiency at C1 level or higher and ukrainian (key for working with contractors and clients).
• Can work independently, proactively, and effectively — with a «think like a business» mindset.

Tasks

• Study the German market and customer: analyze needs, competitors, and market insights.
• Form hypotheses, launch test activities, and scale effective solutions.
• Organize marketing campaigns (digital, offline, collaborations, events).
• Work with Digital, SMM, content, CRM, design, in-store teams, and others.
• Prepare briefings, oversee campaign execution, and evaluate results.
• Ensure consistent brand communication in the German market according to company strategy.
• Participate in opening new locations and launching new services.
• Work from the Berlin office in close cooperation with local teams.

Benefits

• Full official employment — including paid sick leave, vacations, and business trips.
• All necessary equipment for comfortable and efficient work.
• Comfortable office in Berlin city center.
• Opportunities for skill development, participation in new projects, and growth within the company. Our team is united by professionalism, trust, and a shared goal.

Everything starts with the first step. Send your resume today — it’s time to create change together!

From Ukraine to Europe: NOVA Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

Now we are also looking for a Marketing Manager in the Czech Republic, responsible for developing and executing marketing strategies, driving brand awareness, and supporting business growth in the local market.

Requirements:

• Have 4+ years of experience in marketing (B2C / product / international markets), preferably in the Czech market.
• Understand how to launch marketing campaigns from concept to performance evaluation.
• Be confident working with analytical tools — Excel (required), Google Analytics, CRM, Tableau.
• Have Czech language proficiency at C1 level or higher and Ukrainian (key for working with contractors and clients).
• Have a deep understanding of the Czech market, customer behavior, and local trends.
• Be able to work independently, proactively, and effectively — with a «think like a business» mindset.

Tasks:

• Study the Czech market and customer: analyze needs, competitors, and market insights.
• Form hypotheses, launch test activities, and scale effective solutions.
• Organize marketing campaigns 360 (digital, offline, collaborations, events).
• Work with Digital, SMM, content, CRM, design, and local teams.
• Prepare briefings, oversee campaign execution, and evaluate results.
• Ensure consistent brand communication in the Czech market according to company strategy.
• Participate in opening new locations and launching new services in Czech Republic.
• Work from the office in Prague in close cooperation with local teams.

Benefits:

• Full official employment — including paid sick leave, vacations, and business trips.
• All necessary equipment for comfortable and efficient work.
• Opportunities for skill development, participation in new projects, and growth within the company.
• Our team is united by professionalism, trust, and a shared goal.

Everything starts with the first step. Send your resume today — it’s time to create change together!

From Ukraine to Europe: NOVA Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

Now we are also looking for a Marketing Manager in Spain, responsible for developing and executing marketing strategies, driving brand awareness, and supporting business growth in the local market.

Requirements:

• Have 4+ years of experience in marketing (B2C / product / international markets), preferably in the Spanish market.
• Understand how to launch marketing campaigns from concept to performance evaluation.
• Be confident working with analytical tools — Excel (required), Google Analytics, CRM, Tableau.
• Have Spanish language proficiency at C1 level or higher and Ukrainian (key for working with contractors and clients).
• Have a deep understanding of the Spanish market, customer behavior, and local trends.
• Be able to work independently, proactively, and effectively — with a «think like a business» mindset.

Tasks:

• Study the Spanish market and customer: analyze needs, competitors, and market insights.
• Form hypotheses, launch test activities, and scale effective solutions.
• Organize marketing campaigns (digital, offline, collaborations, events).
• Work with Digital, SMM, content, CRM, design, and local teams.
• Prepare briefings, oversee campaign execution, and evaluate results.
• Ensure consistent brand communication in the Spanish market according to company strategy.
• Participate in opening new locations and launching new services in Spain.

• Work from the Barcelona office in close cooperation with local teams.

   

Benefits:

• Full official employment — including paid sick leave, vacations, and business trips.
• All necessary equipment for comfortable and efficient work.
• Opportunities for skill development, participation in new projects, and growth within the company.
• Our team is united by professionalism, trust, and a shared goal.

Everything starts with the first step. Send your resume today — it’s time to create change together!

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are looking for a Sales Manager in Lithuania.

Key Requirements:

• Proficiency in lithuanian — at least B2 level
• Minimum 2 years of B2B sales experience
• Experience in lead generation and negotiation
• Experience in logistics companies, CEP (Courier, Express, Parcel) is a plus
• Understanding of the Central European local market is a plus
• Results-oriented with a strong business development focus
• Excellent communication skills and ability to work in a multicultural team
• Flexibility, readiness for new challenges, and quick learning

Main Responsibilities:

Lead Generation (Sales Development Representative functions):

• Identifying potential clients (via online resources, events, conferences, referrals)
• Initial communication (cold calls, email campaigns, messaging)
• Qualifying leads according to business needs, updating CRM, and managing qualified leads in the sales pipeline

Sales:

• Conducting online/offline meetings with potential clients
• Presenting the company’s services and solutions
• Negotiating terms, preparing commercial proposals, and participating in negotiations
• Closing deals and achieving sales targets

Account Management:

• Managing signed agreements and ensuring compliance with obligations
• Building long-term client relationships
• Identifying additional needs and upsell/cross-sell opportunities
• Resolving operational and organizational client issues on a daily basis

We Offer:

• Official employment in Lithuania with full social benefits, including paid leave, sick leave, and business trips
• Exciting work in an international company with career growth opportunities
• Friendly and supportive work environment where initiative and teamwork are valued

Everything starts with the first step. 

Submit your resume today — it’s time to create change together.

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are looking for a Sales Manager in Latvia.

Key Requirements:

• Proficiency in Latvian — at least B2 level
• Minimum 2 years of B2B sales experience
• Experience in lead generation and negotiation
• Experience in logistics companies, CEP (Courier, Express, Parcel) will be a plus
• Understanding of the Central European local market is a plus
• Results-oriented with a strong business development focus
• Excellent communication skills and ability to work in a multicultural team
• Flexibility, readiness for new challenges, and quick learning

Main Responsibilities:

Lead Generation (Sales Development Representative functions):

• Identifying potential clients (via online resources, events, conferences, referrals)
• Initial communication (cold calls, email campaigns, messaging)
• Qualifying leads according to business needs, updating CRM, and managing qualified leads in the sales pipeline

Sales:

• Conducting online/offline meetings with potential clients
• Presenting the company’s services and solutions
• Negotiating terms, preparing commercial proposals, and participating in negotiations
• Closing deals and achieving sales targets

Account Management:

• Managing signed agreements and ensuring compliance with obligations
• Building long-term client relationships
• Identifying additional needs and upsell/cross-sell opportunities
• Resolving operational and organizational client issues on a daily basis

We Offer:

• Official employment in Latvia with full social benefits, including paid leave, sick leave, and business trips
• Exciting work in an international company with career growth opportunities
• Friendly and supportive work environment where initiative and teamwork are valued

Everything starts with the first step. 

Submit your resume today — it’s time to create change together.

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are looking for a Sales Manager in Estonia.

Key Requirements:

• Proficiency in Estonian — at least B2 level
• Minimum 2 years of B2B sales experience
• Experience in lead generation and negotiation
• Experience in logistics companies, CEP (Courier, Express, Parcel) is a plus
• Understanding of the Central European local market is a plus
• Results-oriented with a strong business development focus
• Excellent communication skills and ability to work in a multicultural team
• Flexibility, readiness for new challenges, and quick learning

Main Responsibilities:

Lead Generation (Sales Development Representative functions):

• Identifying potential clients (via online resources, events, conferences, referrals)
• Initial communication (cold calls, email campaigns, messaging)
• Qualifying leads according to business needs, updating CRM, and managing qualified leads in the sales pipeline

Sales:

• Conducting online/offline meetings with potential clients
• Presenting the company’s services and solutions
• Negotiating terms, preparing commercial proposals, and participating in negotiations
• Closing deals and achieving sales targets

Account Management:

• Managing signed agreements and ensuring compliance with obligations
• Building long-term client relationships
• Identifying additional needs and upsell/cross-sell opportunities
• Resolving operational and organizational client issues on a daily basis

We Offer:

• Official employment in Estonia with full social benefits, including paid leave, sick leave, and business trips
• Exciting work in an international company with career growth opportunities
• Friendly and supportive work environment where initiative and teamwork are valued

Everything starts with the first step. 

Submit your resume today — it’s time to create change together.

Nova Post Latvia is looking for an experienced and customer-centric Account Manager who will take ownership of retaining and developing our existing client base, ensuring long-term loyalty and driving revenue growth through strategic value expansion.

If you have a proven track record of building trust-based partnerships, identifying growth opportunities within existing accounts, and delivering high-quality customer success, this role is for you!

What will you do?

• Build and maintain relationships: Foster long-term, trust-based partnerships with key existing clients to ensure their ongoing success.
• Drive client development: Identify evolving customer needs and propose additional products or services through effective upselling and cross-selling.
• Manage contract lifecycles: Ensure the timely renewal of ongoing contracts and support the contract signing process.
• Ensure customer satisfaction: Monitor satisfaction levels (NPS/CSAT), collect feedback, and initiate improvements to enhance the client experience.
• Conduct needs analysis: Perform in-depth assessments of clients’ business goals to tailor company offerings and provide maximum value.
• Strategic planning & forecasting: Develop tailored growth plans for key accounts and prepare regular sales forecasts and status reports.

• CRM Management: Maintain accurate and up-to-date client data, interaction history, and sales opportunities within the CRM system.

   

   

What experience do we expect?

• 2+ years of experience in a similar account management role.
• Proven track record in lead generation, delivering professional presentations, and conducting high-level client negotiations.
• Skilled in upselling and cross-selling to existing customers with a focus on revenue growth.
• Excellent communication skills: Ability to listen actively, resolve conflict situations, and build synergy across departments.

• Language proficiency: English at an Upper-Intermediate (B2) level or higher; Latvian at a Native or Advanced (C1) level.

   

What do we offer?

• Official employment with full social guarantees, including paid vacation, sick leaves, and business trips.
• Professional development in a fast-paced international environment within the Commercial department.
• Technical support: Provision of all necessary equipment for efficient work.
• Work-life balance: Full-time employment with hybrid/remote work opportunities.
• Impact: A unique opportunity to influence service quality and participate in the large-scale expansion of Nova Post in Europe.

If you have the relevant skills and a passion for customer success, we look forward to receiving your CV.

Join the Nova Post Europe team and help us move the world forward!