Nova Post Europe

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together.

We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are currently looking for an AI Evangelist (Head of Business Process Automation).

You are our candidate if:

• You have extensive experience in optimizing business processes, achieving measurable results in time savings and manual workload reduction;
• You possess successful cases in your portfolio that demonstrate a proven business impact, specifically in reducing manual operations and optimizing headcount (FTE avoidance);
• You have the skills and knowledge to independently create functional solutions using AI, No-Code, or Low-Code tools without relying on large development teams;
• You are proficient in managing large datasets, APIs, and building automated reporting systems via BI dashboards;
• You have a deep understanding of systemic business processes and can effectively translate business requirements into technical implementations;
• You are a visionary leader with experience managing teams of 10+ people, capable of driving innovation and navigating change;
• You have a professional command of English (B2+ level), enabling you to work fluently with international AI tools and documentation.

What you will be doing:

• Implement AI and No-Code tools to transform back-office operations into a high-efficiency system;
• Analyze and audit business processes to identify bottlenecks and develop strategic automation plans;
• Automate the collection, preparation, and visualization of all management and operational reporting;
• Drive AI literacy across the organization by training teams and mentoring management in "AI-Copilot Prompting";
• Scale the business efficiently by deploying AI agents that handle increased workloads without a proportional increase in staff;
• Execute a roadmap to reduce routine task duration by 5x and cut manual work by 30–50% within the first 6 months;
• Partner with various departments to ensure seamless integration of AI solutions from requirements gathering to final launch.

We offer:

• Everything is official — we provide social guarantees: paid sick leave, vacations, and business trips.
• We provide medical and life insurance for our employees.
• We provide equipment for comfortable and efficient work.
• Work where you feel comfortable — hybrid or fully remote.
• We care about your mental health — you can consult a corporate psychologist.
• With us, you can develop your skills, participate in new projects, and grow within the company. Our team is united by professionalism, trust, and a common goal.

It all starts with the first step. Send your resume today — it’s time to make a difference together.

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day.

Our team is united by the ambition to move forward, achieve results, and unlock new opportunities together.

We are looking for people who want to build something bigger — a large-scale European project born in Ukraine.

You are our candidate if you:

• Have at least 3 years of experience in a similar position;
• Are confident working with computer programs and ERP systems (Excel: formulas, pivot tables, ability to work with large data sets);
• Possess skills in financial analysis, budgeting, business planning, and have knowledge of accounting and management accounting;
• Experience working in a «Big Four» company (PricewaterhouseCoopers, Deloitte, Ernst & Young, KPMG) will be considered an advantage.

What you will do:

• Develop the annual budget for the assigned business unit;
• Create and implement a set of measures aimed at improving the financial performance of the business unit;
• Analyze financial results, ensure uninterrupted preparation of analytical reports, inform stakeholders about deviations from targets, financial losses, and inefficient processes, and take urgent measures to improve efficiency;
• Prepare analytical reports and perform financial calculations;
• Present budget performance results for completed reporting periods.

We offer:

• Official employment with full social guarantees: paid sick leave, vacation, and business trips;
• Health and life insurance for employees;
• All necessary equipment for comfortable and efficient work;
• Flexible work format — hybrid or fully remote;
• Mental health support, including access to a corporate psychologist;
• Opportunities for professional growth, participation in new projects, and career development within the company.

Our team is united by professionalism, trust, and a shared goal.

Everything starts with the first step. Send your CV today — it’s time to create change together.

Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a strong drive to move forward, achieve results, and build new opportunities together.

We are looking for a Sales Manager to join Nova Post Spain in Barcelona and contribute to the development of our B2B sales direction in the Spanish market.

This role is ideal for a proactive, result-oriented professional who can build strong client relationships, conduct negotiations with decision-makers, close deals, and help grow a large-scale European logistics project born in Ukraine.

Key Responsibilities
Manage the full B2B sales cycle, from qualified lead to signed contract.
Conduct negotiations with potential clients, business owners, managers, and C-level stakeholders.
Present Nova Post services, logistics solutions, and commercial advantages to potential clients.
Prepare tailored commercial proposals based on client needs, shipment volumes, and business potential.
Handle objections, negotiate cooperation terms, and close deals.
Support the contract signing process in cooperation with internal teams.
Analyze the local market, client segments, competitors, and business opportunities.
Maintain accurate and up-to-date information in CRM regarding opportunities, deal stages, communications, and forecasts.
Prepare regular sales forecasts and reports on sales performance and target achievement.
Collaborate with Account Managers to ensure a smooth handover of closed deals for further client development.
 

Key Requirements
At least 2 years of experience in B2B sales, preferably with a strong focus on closing deals and achieving measurable results.
Experience in negotiations with business owners, managers, and C-level stakeholders.
Ability to sell value and business benefits, not only compete on price.
Strong analytical mindset with the ability to assess client potential, shipment volumes, and commercial opportunities.
Excellent communication, presentation, and negotiation skills.
Results-driven approach and ability to work with ambitious sales targets.
Ability to work in a fast-paced, multitasking environment and adapt quickly to changes.
Spanish language proficiency from B2 level or higher.
English language proficiency is required.
Knowledge of Russian will be considered an advantage.
 

What We Offer
Competitive compensation: fixed salary + performance-based bonus.
Transparent reward system based on achieved results.
Work in an international team of professionals with open communication and strong support.
A high level of autonomy and real impact on the development of the local sales strategy.
Reimbursement of business travel expenses.
Provision of all necessary work resources, including equipment and tools.
Opportunities for professional growth within a fast-growing European logistics project.
The chance to contribute to the development of modern logistics services in Spain and across Europe.

At Nova Post, everything starts with the first step.

Submit your CV today — let’s create change together.

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

That’s why we are looking not just for an «operator,» but for a true Customer Care Specialist — someone who is not afraid of challenges, thinks outside the box, and is passionate about building a large-scale European project born in Ukraine.

You’re our perfect match if you:

• Have B1 level or higher proficiency in Lithuanian language and communicate fluently in Ukrainian;
• Are proactive and not afraid to drive change: identify opportunities for process improvement and openly suggest the best solutions for the business;
• Are flexible and creative: make decisions quickly and confidently step beyond standard scripts and processes when needed;
• Thrive in a fast-paced environment: as the company grows rapidly, adapting quickly to change is your superpower;
• Demonstrate a high level of empathy: understand customers' emotions, adapt to their communication style, and genuinely want to help;
• Feel confident working with Microsoft Office.

What you’ll be doing:

• Monitor international shipments at every stage to ensure on-time delivery and identify recurring delays or process bottlenecks;
• Handle inbound and outbound communication via phone, email, messaging apps, and live chats;
• Contact customers to resolve non-standard situations, including delivery clarifications, customs data updates, and notifications regarding unsuccessful delivery attempts;
• Advise customers on services, pricing, basic customs regulations, and export/import procedures;
• Collaborate with internal teams and international colleagues to escalate and resolve complex cases, up to CEO level when necessary.

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;

A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

Hiring Process:

• AI Interview — Complete a short AI-powered interview to help us learn more about your experience and communication skills.
• Recruiter Interview — Meet with our recruiter to discuss your background, the role, and answer any questions.
• Head of Support Interview — A final interview with the Head of Support to assess your skills and team fit.

Everything starts with a first step. Send us your CV today and join us in creating an outstanding customer experience together!

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

That’s why we are looking not just for a Customer Care Specialist, but for someone who is not afraid of challenges, thinks outside the box, and is passionate about building a large-scale European project born in Ukraine.

You’re our perfect match if you:

• Have B1 level or higher proficiency in Estonian and communicate fluently in Ukrainian;
• Are proactive and not afraid to drive change: identify opportunities for process improvement and openly suggest the best solutions for the business;
• Are flexible and creative: make decisions quickly and confidently step beyond standard scripts and processes when needed;
• Thrive in a fast-paced environment: as the company grows rapidly, adapting quickly to change is your superpower;
• Demonstrate a high level of empathy: understand customers' emotions, adapt to their communication style, and genuinely want to help;
• Feel confident working with Microsoft Office.

What you’ll be doing:

• Monitor international shipments at every stage to ensure on-time delivery and identify recurring delays or process bottlenecks;
• Handle inbound and outbound communication via phone, email, messaging apps, and live chats;
• Contact customers to resolve non-standard situations, including delivery clarifications, customs data updates, and notifications regarding unsuccessful delivery attempts;
• Advise customers on services, pricing, basic customs regulations, and export/import procedures;
• Collaborate with internal teams and international colleagues to escalate and resolve complex cases, up to CEO level when necessary.

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;
• A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

Hiring Process:

1. AI Interview — Complete a short AI-powered interview to help us learn more about your experience and communication skills.
2. Recruiter Interview — Meet with our recruiter to discuss your background, the role, and answer any questions.
3. Head of Support Interview — A final interview with the Head of Support to assess your skills and team fit.

Everything starts with a first step. Send us your CV today and join us in creating an outstanding customer experience together!

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

That’s why we are looking not just for an «operator,» but for a true Customer Care Specialist — someone who is not afraid of challenges, thinks outside the box, and is passionate about building a large-scale European project born in Ukraine.

You’re our perfect match if you:

• Have B1 level or higher proficiency in Slovak and communicate fluently in Ukrainian;
• Are proactive and not afraid to drive change: identify opportunities for process improvement and openly suggest the best solutions for the business;
• Are flexible and creative: make decisions quickly and confidently step beyond standard scripts and processes when needed;
• Thrive in a fast-paced environment: as the company grows rapidly, adapting quickly to change is your superpower;
• Demonstrate a high level of empathy: understand customers' emotions, adapt to their communication style, and genuinely want to help;
• Feel confident working with Microsoft Office.

What you’ll be doing:

• Monitor international shipments at every stage to ensure on-time delivery and identify recurring delays or process bottlenecks;
• Handle inbound and outbound communication via phone, email, messaging apps, and live chats;
• Contact customers to resolve non-standard situations, including delivery clarifications, customs data updates, and notifications regarding unsuccessful delivery attempts;
• Advise customers on services, pricing, basic customs regulations, and export/import procedures;
• Collaborate with internal teams and international colleagues to escalate and resolve complex cases, up to CEO level when necessary.

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;

• A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

   

It all starts with the first step. Send your resume today — it’s time to make a difference together.

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

That’s why we are looking not just for a Customer Care Specialist, but for someone who is not afraid of challenges, thinks outside the box, and is passionate about building a large-scale European project born in Ukraine.

You’re our perfect match if you:

• Have B1 level or higher proficiency in Latvian and communicate fluently in Ukrainian;
• Are proactive and not afraid to drive change: identify opportunities for process improvement and openly suggest the best solutions for the business;
• Are flexible and creative: make decisions quickly and confidently step beyond standard scripts and processes when needed;
• Thrive in a fast-paced environment: as the company grows rapidly, adapting quickly to change is your superpower;
• Demonstrate a high level of empathy: understand customers' emotions, adapt to their communication style, and genuinely want to help;
• Feel confident working with Microsoft Office.

What you’ll be doing:

• Monitor international shipments at every stage to ensure on-time delivery and identify recurring delays or process bottlenecks;
• Handle inbound and outbound communication via phone, email, messaging apps, and live chats;
• Contact customers to resolve non-standard situations, including delivery clarifications, customs data updates, and notifications regarding unsuccessful delivery attempts;
• Advise customers on services, pricing, basic customs regulations, and export/import procedures;
• Collaborate with internal teams and international colleagues to escalate and resolve complex cases, up to CEO level when necessary.

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;
• A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

Hiring Process:

• AI Interview — Complete a short AI-powered interview to help us learn more about your experience and communication skills.
• Recruiter Interview — Meet with our recruiter to discuss your background, the role, and answer any questions.
• Head of Support Interview — A final interview with the Head of Support to assess your skills and team fit.

Everything starts with a first step. Send us your CV today and join us in creating an outstanding customer experience together!

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are looking for a Sales Manager in Lithuania.

Key Requirements:

• Proficiency in lithuanian — at least B2 level
• Minimum 2 years of B2B sales experience
• Experience in lead generation and negotiation
• Experience in logistics companies, CEP (Courier, Express, Parcel) is a plus
• Understanding of the Central European local market is a plus
• Results-oriented with a strong business development focus
• Excellent communication skills and ability to work in a multicultural team
• Flexibility, readiness for new challenges, and quick learning

Main Responsibilities:

Lead Generation (Sales Development Representative functions):

• Identifying potential clients (via online resources, events, conferences, referrals)
• Initial communication (cold calls, email campaigns, messaging)
• Qualifying leads according to business needs, updating CRM, and managing qualified leads in the sales pipeline

Sales:

• Conducting online/offline meetings with potential clients
• Presenting the company’s services and solutions
• Negotiating terms, preparing commercial proposals, and participating in negotiations
• Closing deals and achieving sales targets

Account Management:

• Managing signed agreements and ensuring compliance with obligations
• Building long-term client relationships
• Identifying additional needs and upsell/cross-sell opportunities
• Resolving operational and organizational client issues on a daily basis

We Offer:

• Official employment in Lithuania with full social benefits, including paid leave, sick leave, and business trips
• Exciting work in an international company with career growth opportunities
• Friendly and supportive work environment where initiative and teamwork are valued

Everything starts with the first step. 

Submit your resume today — it’s time to create change together.

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

About the role

We are looking for a Customer Care Analyst responsible for forecasting workload, scheduling, and capacity planning.in our Customer care center. 
This role is for someone who works confidently with data and turns it into clear planning decisions.

Your mission

To ensure stable customer care operation and high service levels through accurate forecasting and workforce planning.

Main tasks:
• Forecasting workload (calls, chats, emails, back-office)
• Building and optimizing schedules
• Capacity planning and hiring needs
• Analyzing plan vs actual (shrinkage, occupancy, adherence)
• Adjusting plans based on operational changes

Requirements:
• 2+ years in WFM / Real-Time / Capacity Planning (50+ agents) or in Data Analytics or in Business Analytics 
• knowledge of workload models
• Experience in forecasting (data, seasonality, trends)
• Advanced Excel / Google Sheets
• WFM systems and BI tools — as a plus
• Strong analytical thinking

We offer:
• Official employment and social guarantees;

• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on the development of European business;
• Professional growth within the Nova group of companies.

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine. We are currently looking for a Junior Graphic Designer.

You are our candidate if:

• You have at least 1 year of professional experience in graphic design;
• You are proficient in Figma, Adobe Photoshop, and Illustrator;
• You have experience creating digital materials (banners, social media assets, email templates);
• You understand the core principles of composition, typography, and color theory;
• Your English level is B1 or higher;
• You are detail-oriented, able to work with references, and eager to grow professionally.

What you will be doing:

• Creating visual materials for digital channels (social media, banners, newsletters, website);
• Working with brand-books, guidelines;
• Adapting creatives for various formats and international markets;
• Working with the brand book to ensure all materials meet company standards;
• Participating in the development of creative concepts alongside the marketing team;
• Preparing print-ready layouts (basic offline materials);
• Working with templates, updating, and optimizing them;
• Implementing edits and refining designs based on feedback.

We offer:

• Everything is official — we provide social guarantees: paid sick leave, vacations, and business trips;
• We provide equipment for comfortable and efficient work;
• Work where you feel comfortable — hybrid or fully remote;
• With us, you can develop your skills, participate in new projects, and grow within the company. Our team is united by professionalism, trust, and a common goal.

It all starts with the first step. Send your resume and portfolio today — it’s time to make a difference together.

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and explore new opportunities together.  

We are looking for a German-speaking Account Manager who will be responsible for developing existing client relationships, building long-term partnerships, driving revenue growth within the client base, and expanding the portfolio in the German market.

Key Requirements:

• Middle — Senior level with 2+ years of successful experience in account management, customer support, B2B sales, or similar roles;
• Experience in Logistics or E-commerce is a significant advantage;
• Languages: German — Upper-Intermediate or higher, Ukrainian — native, English — an advantage;
• Analytical mindset with the ability to assess client performance, process large volumes of data, and make data-driven decisions;
• Stress resistance, ability to multitask, and successfully manage several deals simultaneously.

Main Responsibilities:
 

• Relationship management: building and maintaining long-term, trust-based relationships with key clients
• Client development: identifying new client needs and expanding cooperation through upsell and cross-sell
• Contract renewal: ensuring timely renewal of existing agreements
• Issue resolution: proactively addressing client requests and issues, coordinating with internal teams
• Customer satisfaction: monitoring satisfaction levels, collecting feedback, and driving improvements
• Needs analysis: analyzing client business needs and adapting company solutions accordingly
• CRM management: maintaining accurate and up-to-date client data, interaction history, and opportunities in CRM
• Reporting: preparing regular reports on client portfolio performance and results
• Strategic planning: developing and implementing individual growth plans for key clients
 

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;
• A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

Everything starts with the first step.
Submit your resume today — it’s time to create Delivery of the Future together!

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are looking for a Sales Manager who will be responsible for conducting negotiations, closing deals, and achieving sales targets.

Key Requirements:
• At least 2 years of experience in B2B sales with a focus on closing deals and delivering consistent results
• Experience in negotiations with C-level stakeholders and the ability to sell value rather than compete solely on price
• Strong sales and negotiation skills with a results-driven mindset and ability to achieve ambitious targets
• Ability to work in a fast-paced, multitasking environment and adapt quickly to changes
• Proficiency in the German language at B2 level or higher. English would be an advantage. 

Main Responsibilities:
• Sales cycle management: managing the full sales cycle from receiving a qualified lead to closing the deal
• Presentations and demos: conducting product/service presentations and demonstrations, communicating value and benefits to potential clients
• Negotiations: leading negotiations, handling objections, and agreeing on cooperation terms
• Commercial proposals: preparing and presenting tailored commercial offers
• Contract management: supporting the contract signing process
• Market and competitor analysis: monitoring market trends and competitor activities, providing feedback to management
• CRM management: ensuring timely and accurate data entry on opportunities, deal stages, and communications in CRM
• Sales forecasting: building and regularly updating sales forecasts
• Reporting: preparing regular reports on sales performance and target achievement
• Collaboration with Account Managers: handing over closed deals for remaining with clients

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;
• A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

Everything starts with the first step. Our hiring process is quick and simple:

1. AI Interview — Complete your interview at your convenience. We’ll then invite you to the final interview.

2. Final Interview — Meet with the Head of Sales and Recruiter at Nova Post Europe.