Nova Post Europe

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together.

We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are currently looking for a Retention manager.

You are our candidate if:

• Have 4−6 years of successful experience in retention, CRM, loyalty, or lifecycle marketing;
• Experience in e-commerce, service-based businesses, fintech, telecom, or delivery sectors will be a strong advantage;
• Possess hands-on experience in building deep customer database segmentations and launching automated CRM scenarios (prior experience with Yespo, Infobip, or similar CDP/CRM platforms is a must);
• Have a deep understanding of customer lifecycle, cohort analysis, churn models, control groups, and incremental effect (incrementality) measurement;
• Experience in successfully managing loyalty, bonus, or referral programs will be a significant advantage;
• Are proficient in analytical tools: GA4, Looker Studio, Power BI, etc., with a proven ability to translate data into actionable business hypotheses;
• Have experience in conducting A/B testing, evaluating ROMI/ROI, and analyzing the overall economics of promotional campaigns;
• Possess strong project management, negotiation, and cross-functional coordination skills;
• Are fluent in English at an Upper-Intermediate (B2) level or higher.

What you will be doing:

• Developing retention strategies for European markets, deep database segmentation, and launching win-back mechanics to prevent churn and stimulate repeat shipments;
• Managing a multi-channel CRM calendar (email, push, SMS, in-app), setting up automated trigger lifecycles (from onboarding to reactivation), and conducting regular A/B tests;
• Full ownership of the loyalty program (strategy, mechanics, gamification, referral schemes), analyzing redemption rates, and controlling overall unit economics;
• Attracting and onboarding new partners into the loyalty program ecosystem, negotiating terms, aligning commercial conditions, and launching joint cross-promotional campaigns;
• Monitoring key metrics (Retention, Churn, LTV), measuring incremental effect (incremental revenue/shipments) using control groups, and drafting technical requirements for IT and the mobile app;
• Working closely with marketing, product, IT, and finance teams across Europe and Ukraine, as well as coordinating external agencies and contractors.

We offer:

• Everything is official — we provide social guarantees: paid sick leave, vacations, and business trips;
• We provide medical and life insurance for our employees;
• We provide equipment for comfortable and efficient work;
• Work where you feel comfortable — hybrid or fully remote;
• With us, you can develop your skills, participate in new projects, and grow within the company. Our team is united by professionalism, trust, and a common goal.

It all starts with the first step. Send your resume today — it’s time to make a difference together.

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together.

We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are currently looking for an AI Evangelist (Head of Business Process Automation).

You are our candidate if:

• You have extensive experience in optimizing business processes, achieving measurable results in time savings and manual workload reduction;
• You possess successful cases in your portfolio that demonstrate a proven business impact, specifically in reducing manual operations and optimizing headcount (FTE avoidance);
• You have the skills and knowledge to independently create functional solutions using AI, No-Code, or Low-Code tools without relying on large development teams;
• You are proficient in managing large datasets, APIs, and building automated reporting systems via BI dashboards;
• You have a deep understanding of systemic business processes and can effectively translate business requirements into technical implementations;
• You are a visionary leader with experience managing teams of 10+ people, capable of driving innovation and navigating change;
• You have a professional command of English (B2+ level), enabling you to work fluently with international AI tools and documentation.

What you will be doing:

• Implement AI and No-Code tools to transform back-office operations into a high-efficiency system;
• Analyze and audit business processes to identify bottlenecks and develop strategic automation plans;
• Automate the collection, preparation, and visualization of all management and operational reporting;
• Drive AI literacy across the organization by training teams and mentoring management in "AI-Copilot Prompting";
• Scale the business efficiently by deploying AI agents that handle increased workloads without a proportional increase in staff;
• Execute a roadmap to reduce routine task duration by 5x and cut manual work by 30–50% within the first 6 months;
• Partner with various departments to ensure seamless integration of AI solutions from requirements gathering to final launch.

We offer:

• Everything is official — we provide social guarantees: paid sick leave, vacations, and business trips.
• We provide medical and life insurance for our employees.
• We provide equipment for comfortable and efficient work.
• Work where you feel comfortable — hybrid or fully remote.
• We care about your mental health — you can consult a corporate psychologist.
• With us, you can develop your skills, participate in new projects, and grow within the company. Our team is united by professionalism, trust, and a common goal.

It all starts with the first step. Send your resume today — it’s time to make a difference together.

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day.

Our team is united by the ambition to move forward, achieve results, and unlock new opportunities together.

We are looking for people who want to build something bigger — a large-scale European project born in Ukraine.

You are our candidate if you:

• Have at least 3 years of experience in a similar position;
• Are confident working with computer programs and ERP systems (Excel: formulas, pivot tables, ability to work with large data sets);
• Possess skills in financial analysis, budgeting, business planning, and have knowledge of accounting and management accounting;
• Experience working in a «Big Four» company (PricewaterhouseCoopers, Deloitte, Ernst & Young, KPMG) will be considered an advantage.

What you will do:

• Develop the annual budget for the assigned business unit;
• Create and implement a set of measures aimed at improving the financial performance of the business unit;
• Analyze financial results, ensure uninterrupted preparation of analytical reports, inform stakeholders about deviations from targets, financial losses, and inefficient processes, and take urgent measures to improve efficiency;
• Prepare analytical reports and perform financial calculations;
• Present budget performance results for completed reporting periods.

We offer:

• Official employment with full social guarantees: paid sick leave, vacation, and business trips;
• Health and life insurance for employees;
• All necessary equipment for comfortable and efficient work;
• Flexible work format — hybrid or fully remote;
• Mental health support, including access to a corporate psychologist;
• Opportunities for professional growth, participation in new projects, and career development within the company.

Our team is united by professionalism, trust, and a shared goal.

Everything starts with the first step. Send your CV today — it’s time to create change together.

Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a strong drive to move forward, achieve results, and build new opportunities together.

We are looking for a Sales Manager to join Nova Post Spain in Barcelona and contribute to the development of our B2B sales direction in the Spanish market.

This role is ideal for a proactive, result-oriented professional who can build strong client relationships, conduct negotiations with decision-makers, close deals, and help grow a large-scale European logistics project born in Ukraine.

Key Responsibilities
Manage the full B2B sales cycle, from qualified lead to signed contract.
Conduct negotiations with potential clients, business owners, managers, and C-level stakeholders.
Present Nova Post services, logistics solutions, and commercial advantages to potential clients.
Prepare tailored commercial proposals based on client needs, shipment volumes, and business potential.
Handle objections, negotiate cooperation terms, and close deals.
Support the contract signing process in cooperation with internal teams.
Analyze the local market, client segments, competitors, and business opportunities.
Maintain accurate and up-to-date information in CRM regarding opportunities, deal stages, communications, and forecasts.
Prepare regular sales forecasts and reports on sales performance and target achievement.
Collaborate with Account Managers to ensure a smooth handover of closed deals for further client development.
 

Key Requirements
At least 2 years of experience in B2B sales, preferably with a strong focus on closing deals and achieving measurable results.
Experience in negotiations with business owners, managers, and C-level stakeholders.
Ability to sell value and business benefits, not only compete on price.
Strong analytical mindset with the ability to assess client potential, shipment volumes, and commercial opportunities.
Excellent communication, presentation, and negotiation skills.
Results-driven approach and ability to work with ambitious sales targets.
Ability to work in a fast-paced, multitasking environment and adapt quickly to changes.
Spanish language proficiency from B2 level or higher.
English language proficiency is required.
Knowledge of Russian will be considered an advantage.
 

What We Offer
Competitive compensation: fixed salary + performance-based bonus.
Transparent reward system based on achieved results.
Work in an international team of professionals with open communication and strong support.
A high level of autonomy and real impact on the development of the local sales strategy.
Reimbursement of business travel expenses.
Provision of all necessary work resources, including equipment and tools.
Opportunities for professional growth within a fast-growing European logistics project.
The chance to contribute to the development of modern logistics services in Spain and across Europe.

At Nova Post, everything starts with the first step.

Submit your CV today — let’s create change together.

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

That’s why we are looking not just for an «operator,» but for a true Customer Care Specialist — someone who is not afraid of challenges, thinks outside the box, and is passionate about building a large-scale European project born in Ukraine.

You’re our perfect match if you:

• Have B1 level or higher proficiency in Lithuanian language and communicate fluently in Ukrainian;
• Are proactive and not afraid to drive change: identify opportunities for process improvement and openly suggest the best solutions for the business;
• Are flexible and creative: make decisions quickly and confidently step beyond standard scripts and processes when needed;
• Thrive in a fast-paced environment: as the company grows rapidly, adapting quickly to change is your superpower;
• Demonstrate a high level of empathy: understand customers' emotions, adapt to their communication style, and genuinely want to help;
• Feel confident working with Microsoft Office.

What you’ll be doing:

• Monitor international shipments at every stage to ensure on-time delivery and identify recurring delays or process bottlenecks;
• Handle inbound and outbound communication via phone, email, messaging apps, and live chats;
• Contact customers to resolve non-standard situations, including delivery clarifications, customs data updates, and notifications regarding unsuccessful delivery attempts;
• Advise customers on services, pricing, basic customs regulations, and export/import procedures;
• Collaborate with internal teams and international colleagues to escalate and resolve complex cases, up to CEO level when necessary.

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;

A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

Hiring Process:

• AI Interview — Complete a short AI-powered interview to help us learn more about your experience and communication skills.
• Recruiter Interview — Meet with our recruiter to discuss your background, the role, and answer any questions.
• Head of Support Interview — A final interview with the Head of Support to assess your skills and team fit.

Everything starts with a first step. Send us your CV today and join us in creating an outstanding customer experience together!

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

That’s why we are looking not just for a Customer Care Specialist, but for someone who is not afraid of challenges, thinks outside the box, and is passionate about building a large-scale European project born in Ukraine.

You’re our perfect match if you:

• Have B1 level or higher proficiency in Estonian and communicate fluently in Ukrainian;
• Are proactive and not afraid to drive change: identify opportunities for process improvement and openly suggest the best solutions for the business;
• Are flexible and creative: make decisions quickly and confidently step beyond standard scripts and processes when needed;
• Thrive in a fast-paced environment: as the company grows rapidly, adapting quickly to change is your superpower;
• Demonstrate a high level of empathy: understand customers' emotions, adapt to their communication style, and genuinely want to help;
• Feel confident working with Microsoft Office.

What you’ll be doing:

• Monitor international shipments at every stage to ensure on-time delivery and identify recurring delays or process bottlenecks;
• Handle inbound and outbound communication via phone, email, messaging apps, and live chats;
• Contact customers to resolve non-standard situations, including delivery clarifications, customs data updates, and notifications regarding unsuccessful delivery attempts;
• Advise customers on services, pricing, basic customs regulations, and export/import procedures;
• Collaborate with internal teams and international colleagues to escalate and resolve complex cases, up to CEO level when necessary.

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;
• A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

Hiring Process:

1. AI Interview — Complete a short AI-powered interview to help us learn more about your experience and communication skills.
2. Recruiter Interview — Meet with our recruiter to discuss your background, the role, and answer any questions.
3. Head of Support Interview — A final interview with the Head of Support to assess your skills and team fit.

Everything starts with a first step. Send us your CV today and join us in creating an outstanding customer experience together!