NewGMedia

About the Role

We are looking for an experienced Customer Support Manager to lead and scale our customer support operations in a fast-paced iGaming environment.

Responsibilities

1. Strategy & Operations

• Oversee customer support policies, procedures, and service standards to ensure exceptional service delivery.
• Monitor KPIs, SLAs, and quality standards to drive operational efficiency and service consistency.
• Draft and manage the department’s budget, ensuring effective allocation of resources.
   

2. Team Leadership & Development

• Lead and mentor Customer Support Supervisors and their teams, fostering a culture of accountability, performance, and continuous improvement.
• Conduct regular 1-on-1s with direct reports and participate in coaching sessions for underperforming team members.
• Oversee recruitment, onboarding, training, and ongoing development of customer support staff.
   

3. Cross-Functional Collaboration & Compliance

• Serve as a liaison between the customer support team and other departments (e.g., Product, Marketing, Compliance, Tech).
• Ensure compliance with regulatory requirements, internal policies, and industry standards across all customer support operations.
• Maintain alignment with casino Terms & Conditions, ensuring that updates are effectively communicated and understood by the team.
   

4. Customer Insights & Continuous Improvement

• Maintain systems to capture, analyze, and act on customer feedback to drive service improvements and increase retention.
• Identify opportunities to improve tools, processes, and technologies that enhance the customer experience.
   

5. Performance Management & Administration

• Ensure accurate performance tracking (e.g., monthly scores, attendance records) to support evaluations and payroll processing.
• Monitor agent workload (e.g., maximum chat limits) and optimize performance thresholds over time.
• Address employee relations issues, including behavioral concerns, escalated complaints, and disciplinary actions in alignment with HR policies.
• Report critical incidents and performance concerns to senior management as needed.
   

6. Other Duties

• Perform other related duties as assigned to support the goals of the department and the company.
   

Requirements

• Minimum 2 years of experience in an iGaming Customer Support Manager role.
• Native-level English proficiency.
• Experience working with Zendesk or similar CRM tools.
• Ukrainian or Russian language skills are a plus.
   

Required Skills & Competencies

• Strong verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Strong organizational skills and high attention to detail.
• Strong analytical and problem-solving abilities.
• Proven leadership and supervisory experience.
• Strong conflict-resolution skills and resilience under pressure.
• Effective prioritization and time management in a fast-paced environment.
• Flexibility and adaptability to evolving tools, processes, and customer expectations.
• Empathy and a customer-first mindset.
• Strong leadership and team development abilities.
• Collaborative mindset with experience working cross-functionally.
   

What We Offer

💰 Competitive compensation package.
🌴 20 vacation days + 36 sick days.
🩺 Health coverage & learning budgets (courses, conferences, certifications).
🌍 Work with a global team where your impact is visible and direct.
🎂 Bonuses for birthdays & life events.
🏡 Flexible setup: Remote, Hybrid, or Office — your choice.

About the Role

We are looking for a Risk & Fraud Specialist to join our iGaming team and help protect the business from fraud, abuse, and compliance risks.
This role is ideal for someone who enjoys investigations, data, patterns, and independent decision-making.

Fraud evolves daily — so we need someone who can think critically, act confidently, and doesn’t need constant instructions or hand-holding.

Responsibilities

• Monitor player activity to detect suspicious or fraudulent behavior (bonus abuse, multi-accounting, AML red flags).
• Review all first-time deposits (FTDs) daily and apply risk checks.
• Conduct enhanced due diligence (EDD) on high-risk and high-value players.
• Investigate player connections to identify syndicates, collusion, or affiliate-related fraud.
• Perform open-source checks (Google, social media, public data).
• Review and manage duplicate accounts, including locking/unlocking decisions.
• Handle player disputes and responsible gaming cases in line with company policies.
• Monitor responsible gaming behavior (deposit limits, self-exclusion) and escalate concerns when needed.
• Support GDPR processes: data access requests, account closures, data retention.
• Maintain clear and accurate investigation records and decisions.
• Provide feedback to improve fraud tools, risk rules, and internal processes.
  
   

Requirements

• Minimum 2+ years of experience in Risk, Fraud, or AML within the iGaming industry.
• Hands-on experience working under Curaçao license or MGA.
• Fluent English (written and spoken).
• Strong analytical mindset and confidence in independent decision-making.
• Ability to identify fraud without relying on predefined scripts or constant supervision.
  
   

Skills

Must have

• Solid understanding of fraud typologies and AML principles in online gambling.
• Experience with fraud prevention tools such as SEON, Sumsub, or similar platforms.
• Strong analytical skills — able to identify patterns, trends, and risks on both individual and systemic levels.
• High attention to detail and ability to work with sensitive data.
   

Nice to have

• Knowledge of Russian or Ukrainian.
   

What We Offer

💰 Competitive compensation package.

🌴 20 vacation days + 36 sick days.

🩺 Health coverage & learning budgets (courses, conferences, certifications).

🌍 Work with a global team where your impact is visible and direct.

🎂 Bonuses for birthdays & life events.

🏡 Flexible setup: Remote, Hybrid, or Office — your choice.

Top-Tier iGaming & Fintech Group
For our client, We are appointing a Chief Product Officer for a mature, profitable iGaming group with a diversified ecosystem: B2C brands, a B2B platform, and proprietary Fintech infrastructure including in-house PSP and crypto wallet solutions.
iGaming = 80%
FinTech = 20%

You will define product strategy at group level, directly partnering with the CEO and shaping how the business scales across markets, products, and technologies.

Responsibilities: 
• Full ownership of B2C casino product and brand growth: scaling existing brands and launching new ones across regulated and emerging markets.
• Strategic leadership of the B2B casino platform, ensuring scalability, reliability, and commercial impact.
• Additional: Fintech product direction development: payment processing, PSP architecture, and crypto wallet evolution 
• Translation of business vision into a clear, executable product strategy with measurable outcomes.
• Building and leading senior cross-functional teams across Product, Engineering, Design, and Growth.
 

What Makes This Role Different:
• Direct CEO partnership — no layers, no politics, no bureaucracy.
• Established business — 10+ years on the market, profitable, operationally stable.
• Real influence — strategy is not “advisory”; you decide and execute.
• Complexity at scale — casino B2C, B2B  under one product leadership.
• Freedom of execution — flexible setup, trust-based culture, high accountability.

Your Profile:
• C-level/ Leadership experience as CPO, Head of Product, COO, or CEO in iGaming (must have) or Fintech (nice to have) environments.
• Deep understanding of growth, monetization, retention, and lifecycle economics.
• Proven ability to scale products and teams internationally.
• Strong strategic thinking combined with hands-on execution mindset.

Compensation & Setup:
• Total compensation package: $10,000 – $15,000 per month, depending on experience and scope.
• 18 vacation days + 25 sick days.
• Health coverage and professional development budget.
• Flexible format: remote, hybrid, or office (Ukraine, Cyprus, Armenia).
• Performance-driven bonuses tied to business and product impact.

This role is for leaders who want real ownership, not just a title.
If you’re ready to shape iGaming and Fintech products at scale — lets talk.

Office: Moldova

Required Skills:

• 1+ year of experience as a Media Buyer / Programmatic Specialist
• Experience with banner ads, push, pop-up, popunder, and other ad formats
• Experience buying traffic on CPM and CPC models
• Experience working with direct advertisers
• Understanding of key performance metrics (CTR, CPC, CPM, CPA, ROI, etc.)
• Experience with different verticals and GEOs
• Ability to work with trackers, spy tools, creative editors, and spreadsheets
• English — Intermediate

Nice to Have:

• Experience with UBIDEX platform

Responsibilities:

• Traffic buying in popunder and push sources with subsequent optimization
• Generation, testing, and scaling of creative hypotheses
• Independently preparing technical briefs for converting creatives (banners, videos, landing pages)
• Analyzing the effectiveness of ad campaigns
• Preparing reports on campaign results

Soft Skills:

• Responsibility
• Reliability
• Honesty
• Communication skills

We Offer:

• Work in the Moldova office
• Opportunity for professional growth in programmatic and performance marketing
• Work with different traffic sources, verticals, and GEOs
• A team focused on results and skill development

Graphic Designer

Office-based, Moldova

Required Skills

• 2+ years of experience as a graphic designer.
• Strong proficiency in Photoshop, Illustrator, and Figma.
• Ability to create eye-catching, clickable, CTR-oriented banners.
• Understanding of UI/UX principles when designing landing pages.
• Ability to quickly adapt to different styles, formats, and requirements.
• English — Intermediate.

Nice to Have

• Motion design and animation skills.
• Understanding of traffic types and creative requirements.

Responsibilities

Marketing Design

• Design logos for branded offers and new campaigns.
• Create banners for native and display ad networks.
• Participate in creating creatives for different GEOs, verticals, and traffic segments.

Landing Pages & Websites

• Create offer visual identities: color palette, style, and visual concept.

Collaboration

• Quickly produce banners based on technical briefs from managers.
• Work with a constant flow of tasks, both urgent and project-based.

Soft Skills

• Reliability and discipline.
• Responsibility.
• Integrity.
• Strong communication skills.

What We Offer

• Office-based work in Moldova.
• Participation in marketing projects with a strong focus on results and conversion.
• Work with various GEOs, verticals, and creative formats.
• A team that values design quality, speed, and business impact.

Data / Business Analyst
Office: Moldova

Required Skills:

1–2+ years of experience as a Data Analyst / Business Analyst (preferably in digital marketing or product development)

Strong analytical skills and ability to work with large datasets

Proficient in Excel and SQL

Experience with BI tools: Tableau, Power BI, Looker

Understanding of marketing metrics and performance indicators

Data-driven mindset and attention to detail

Good communication skills and experience in cross-functional collaboration

English — Upper-Intermediate

Nice to Have:

Experience with tracking systems

Experience in A/B testing and conversion optimization

Knowledge of Python or R for data analysis

Responsibilities:

Identify trends, patterns, and growth opportunities

Build and maintain dashboards and regular KPI reports

Conduct in-depth analysis to support business decisions

Participate in forecasting, budgeting, and performance evaluation

Automate regular reporting

About the Project:

The project is focused on traffic analytics and its impact on marketing and business decisions

Analysis has a direct influence on profitability and company growth strategy

We Offer:

Work in the Moldova office

Real impact on business decisions and financial outcomes

A team that values expertise, initiative, and data-driven thinking