Mint Group

We are looking for a German-speaking VIP Account Manager who will build strong relationships with high-value players, deliver personalized experiences, and contribute to player retention and revenue growth.

Responsibilities:

• Manage and develop a portfolio of VIP players, building long-term relationships through personalized communication.
• Communicate with players via phone, email, WhatsApp, Telegram, and other approved channels.
• Monitor player activity, deposit behavior, engagement, and wagering to identify opportunities for retention and growth.
• Proactively reactivate inactive players using approved retention and win-back strategies.
• Create personalized offers, bonuses, cashback, free spins, and other rewards based on player value and preferences, within approved budgets.
• Manage daily VIP workflows, respond to player requests, and ensure a high level of service and personalization.
• Identify opportunities to improve player engagement, retention, and lifetime value through tailored campaigns, gifts, and individual initiatives.
• Track key metrics such as GGR, deposits, ARPPU, churn, and conversion, translating insights into actionable account management strategies.
• Maintain accurate player profiles, communication history, and activity notes in the CRM.
• Collaborate with Team Leads and cross-functional teams, including Support, Payments, Risk, and Fraud, to resolve player issues efficiently.
• Identify and escalate Responsible Gambling, AML, KYC, fraud, and other compliance-related concerns in line with company procedures.
• Meet individual KPIs and contribute to the overall performance of the VIP team.

Requirements:

• At least 1 year of experience in VIP Account Management, iGaming Retention, high-touch Sales, or a similar customer-facing role.
• Experience in online iGaming or another digital business where customer retention, revenue growth, and customer lifetime value are important.
• Understanding of key performance metrics such as GGR, ARPPU, deposit activity, churn, conversion, and player value.
• Excellent communication and relationship-building skills, with confidence communicating through calls, messengers, email, and live chat.
• German — Upper-Intermediate (B2) or higher, with confident written and spoken communication.
• English — Upper-Intermediate (B2) or higher, for internal communication and collaboration.
• Strong customer orientation combined with a commercial mindset and focus on measurable results.
• Ability to manage multiple player accounts while maintaining personalized, high-quality communication.
• Analytical, proactive, and target-oriented approach to daily work.
• Ability to remain calm, organized, and effective in a fast-paced environment.
• Willingness to learn new platforms, CRM systems, and internal tools quickly.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

We are looking for a results-driven SEO Specialist to join our team and help scale our organic growth across multiple platforms. If you’re passionate about search strategy, technical optimization, and turning data into measurable traffic and revenue - this could be your next big opportunity.
 

Requirements:

• 2+ years of commercial SEO experience.
• Experience working with competitive niches; iGaming experience is a plus.
• Good understanding of the full SEO cycle: semantics, content, link building and technical SEO.
• Experience with SEO tools such as Ahrefs, Screaming Frog, Google Search Console and GA4.
• Ability to work with large datasets and analyse SEO performance.
• Understanding of key SEO metrics and traffic quality.
• Analytical mindset and ability to generate and test SEO hypotheses.
• English — Intermediate+.
   

Key Responsibilities:

• Contribute to SEO strategy development and implementation.
• Manage key SEO processes across assigned projects: content, link building and technical optimisation.
• Conduct keyword, niche and competitor research to identify growth opportunities.
• Generate and test hypotheses to improve organic performance.
• Monitor rankings, traffic and search performance and adapt SEO activities accordingly.
• Collaborate with Content, Marketing, Product, Development teams and external contractors.
• Monitor the quality and execution of SEO initiatives.
   

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

We are looking for a Payment Operations Specialist to take full ownership of our payment routing and cascading operations across key payment orchestration platforms like Asquad or PayAdmit. This role is focused on optimizing payment flows, ensuring maximum payment performance, conversion, and cost efficiency across multiple PSPs.

The ideal candidate has hands-on experience with payment ecosystems, routing logic, PSP management, and transaction monitoring. You will work to implement and maintain routing priorities, optimize payment acceptance rates, monitor blended PSP fees, and support the continuous improvement of payment operations infrastructure.
 

Nice to Have

• Experience with Asquad, PayAdmit, or similar payment orchestration platforms
• Familiarity with BIN routing, geo-based routing, and smart cascading strategies
• Familiarity with Jira, Confluence, Tableau or similar tools
   

Responsibilities

• Own and manage day-to-day payment routing and cascading configurations across payment orchestrators
• Implement PSP priorities and routing strategies
• Monitor and optimize payment performance, approval ratios, cascading efficiency, and transaction success rates
• Analyze PSP performance, authorization declines, and processing costs to identify optimization opportunities
• Manage and optimize payment flows across multiple PSPs and acquiring partners
• Support payment cost optimization initiatives, including blended fee monitoring and routing efficiency improvements
• Monitor transaction activity and proactively identify processing issues, anomalies, or bottlenecks
• Coordinate with PSPs and orchestrators regarding technical issues, incidents, and operational improvements
• Participate in fraud-related payment operations and support chargeback monitoring processes
• Assist with reconciliation processes and payment reporting
• Maintain payment operations documentation, routing logic documentation, and escalation procedures
• Work cross-functionally with Risk, Product, Finance, BI, and Technical teams to improve payment infrastructure and operational stability
• Own onboarding and testing of new PSPs, MID configurations, and routing scenarios
• Contribute to payment recovery and acceptance rate optimization initiatives
   

Requirements

• 2+ years of experience in Payments Operations, PSP Operations, Payment Processing, or similar roles
• Experience working with payment orchestration platforms, PSPs, or payment gateways
• Strong understanding of payment routing, cascading schemes, transaction flows, and authorization logic
• Experience in high-risk industries and international card processing environments
• Understanding of blended PSP fee structures and payment cost optimization
• Hands-on experience with payment monitoring, reconciliation, and transaction analysis
• Knowledge of chargebacks, fraud prevention, and risk-related payment operations
• Strong analytical mindset with attention to detail
• Ability to work with large datasets, payment reports, and operational dashboards
• Experience collaborating with product, finance, anti-fraud, and technical teams
• English – B1+ or higher
   

Benefits

Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.

Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.

Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.

A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.

Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Description

We are looking for an AI CRM & Retention Automation Lead to own the design, build, and scaling of a production-level AI-driven CRM system for player retention.

The role sits in the Revenue department and reports directly to the CRO.

This is not a classic CRM or campaign execution position. You will define the architecture, connect data, models, and tools into a working system, and move the CRM team from manual campaign building to AI-supervised personalization.

What you will do in the first 3–6 months

• Month 1: Audit current CRM setup, Customer.io usage, data flows, segmentation, churn models, and integrations. Deliver a target architecture.
• Month 2–3: Launch an MVP flow: Player Data → Churn prediction → AI analysis → Offer recommendation → Customer.io campaign → Human approval.
• Month 3–4: Automate segmentation, timing, offer selection, campaign creation, and basic analytics.
• Month 4–6: Put an AI optimization loop into production (Campaign → Results → Analysis → Learning → New recommendation) and prepare the foundation for VIP/PAM AI.

Main outcome of the role
Not the number of campaigns sent. The KPI is how much of the CRM process we can automate while increasing the effectiveness of personalization. The CRM Manager should shift from building campaigns manually to acting as an AI CRM Supervisor who reviews recommendations, approves campaigns, and owns GEO results.

Requirements

• Proven experience building or owning production automation systems that connect data, models, and marketing tools (not only campaign execution).
• Hands-on work with at least one major CRM/marketing automation platform (Customer.io strongly preferred; Optimove, Braze, or Iterable are relevant).
• Practical experience with customer data platforms, data warehouses (BigQuery or Snowflake), and orchestration tools (dbt, Airflow, n8n, Make, or similar).
• Ability to design and implement AI-driven flows: churn/LTV/next-best-action models, recommendation logic, LangChain/LangGraph or direct LLM APIs (Claude, OpenAI).
• Strong systems thinking: you can describe architecture, data flow, agents, integrations, approval layer, and analytics loop, and then build it.
• iGaming, fintech, e-commerce, subscription, or marketplace background with high-volume customer data is a plus.
• Senior / Lead level. You will own the direction: architecture, roadmap, implementation, integrations, AI agents, automation, analytics, documentation, and scaling.

What does not fit

• Only creating campaigns in Customer.io or similar tools.
• Only writing prompts or using ChatGPT without system integration.
• Pure dashboard analysis / BI without building automation.
• Pure Python development without CRM and marketing automation context.
• Waiting for a ready technical specification instead of proposing the system design.

Technical assignment during the process

Candidates will be asked to design an AI-driven CRM system for 1M players with an existing churn model and Customer.io: daily player analysis, reactivation targeting, best offer and timing selection, campaign creation, human approval, and a feedback loop. We evaluate architecture, data flow, agents, APIs, decision logic, monitoring, and scalability.

Mint Group is a business & technology services company building and operating the infrastructure behind digital businesses. 
аWe are excited to expand our team with a passionate and skilled UI/UX Designer (or Product Designer) who is eager to contribute to creating exceptional digital experiences. As a member of Mint Group, you will join an innovative environment focused on collaboration and continuous improvement, where your design expertise will help shape intuitive, engaging, and visually compelling interfaces that delight users. We believe great design is fundamental to achieving our mission and driving business success. This role offers the opportunity to work closely with cross-functional teams including product managers, developers, and marketers to translate complex ideas into user-centered designs. If you are someone who thrives in a fast-paced setting and is committed to excellence in user experience, Mint Group is the ideal place for you to grow your career and make a significant impact.

Responsibilities

• Collaborate with product managers, developers, and stakeholders to define and implement innovative design solutions.
• Create user-centered designs by understanding business requirements, user feedback, and usability findings.
• Develop wireframes, prototypes, and high-fidelity mockups that effectively communicate design concepts.
• Conduct user research and usability testing to iterate and validate design decisions.
• Ensure the consistency and quality of the visual design and user experience across all digital platforms.
• Stay updated on the latest design trends, tools, and technologies to continuously enhance design quality.
• Participate in design reviews and provide constructive feedback to peers to maintain a high standard of work.
   

Requirements

• Proven experience as a UI/UX Designer, Product Designer, or similar role with a strong portfolio of design projects.
• Experience in iGaming or/and Gamedev.
• Proficiency in design and prototyping tools such as Sketch, Figma, Adobe XD, or similar.
• Solid understanding of user-centered design principles and best practices.
• Experience conducting user research, usability testing, and applying insights to improve designs.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Ability to manage multiple projects simultaneously with attention to detail and deadlines.
• A passion for innovation, creativity, and delivering exceptional user experiences.
   

Benefits

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Mint Group is a business & technology services company building and operating the infrastructure behind digital businesses. We are currently seeking enthusiastic and motivated individuals to join our team as Affiliate Marketing Team Lead. In this role, you will play a crucial part in expanding our brand exposure and establishing long-lasting relationships with our affiliate partners.
 

Requirements:

• Minimum 4-5 years of experience as an Affiliate Manager.
• Minimum 2 year of experience as Team Lead.
• Deep understanding of affiliate marketing principles, strategies, and best practices, particularly in the IGaming sector.
• Strong analytical skills and proficiency in data-driven decision-making, with experience using affiliate tracking and reporting tools.
• Excellent communication, negotiation, and relationship-building skills.
• Results-oriented mindset with a focus on driving measurable outcomes and achieving business goals.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and requirements.
• Strong leadership qualities, including the ability to inspire, motivate, and empower team members to achieve their full potential.
• Fluent in written and spoken English.

Responsibilities:

• Develop and execute comprehensive affiliate marketing strategies to drive customer acquisition, revenue growth, and brand awareness.
• Lead, mentor, and manage a team of affiliate marketing professionals, providing guidance, support, and performance feedback.
• Identify and cultivate relationships with key affiliate partners, negotiating and optimizing agreements to maximize mutual benefits.
• Analyze affiliate performance metrics and KPIs to assess effectiveness and identify opportunities for optimization.
• Collaborate cross-functionally with marketing, sales, product, and finance teams to align affiliate initiatives with overall business objectives.
• Stay abreast of industry trends, competitor activities, and regulatory changes to inform strategy and maintain a competitive edge.
• Continuously evaluate and improve affiliate program processes, tools, and resources to enhance efficiency and scalability.
• Monitor and ensure compliance with affiliate marketing guidelines, regulations, and best practices.
• Participate in conferences and industry events to build a partner network.
   

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Mint Group is an innovative service company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry.
We are currently seeking enthusiastic and motivated individuals to join our team as an Affiliate Marketing Specialist. 

As an Affiliate Marketing Specialist, you will be responsible for managing and developing relationships with our affiliate partners, driving traffic, and optimizing performance to maximize results. This is an exciting opportunity to make a significant contribution to the growth and success of our company's marketing efforts.

Responsibilities:

• Sourcing and onboarding new partners for iGaming traffic via niche communities, public pages, forums, chats, industry events, etc. (PPC, ASO, FB, etc.).
• Working with Tier-1 markets.
• Managing and nurturing relationships with existing partners.
• Providing partners with guidance on setup, statistics, and traffic analytics.
• Conducting monthly commission reviews, monitoring incoming traffic, and preventing fraud using in-house tools and the analytics team.
• Preparing and maintaining regular traffic reports.
• Achieving planned KPIs through the use of company tools.
• Participating in international exhibitions and representing the company’s products at these events.

Requirements:

• 2+ years of proven experience working with Tier-1 markets in Affiliate Marketing (iGaming industry).
• Hands-on experience with brands on the operator/advertiser side.
• Strong knowledge of commission models: RevShare, Hybrid, CPA, EPC, Flat Fee, and Listing Deals.
• Proficiency in using analytics tools to track traffic performance and campaign conversions.
• Confident user of Google Sheets.
• Bonus: а personal network of active Tier-1 partners ready for collaboration.
  
  Soft Skills:
• Upper Intermediate English (B2-C1).
• Strong stress-management and conflict-resolution abilities.
• Excellent multitasking and organizational skills.
• Proven ability to build and maintain long-term relationships with partners.
   

Benefits

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.