mexc.com
Joined in
2024
49% answers
Founded in 2018, MEXC is known as the exchange of high performance and mega transaction matching technology. The team at MEXC are some of the first movers and pioneers of financial and blockchain technology. Currently, MEXC caters to more than 10 million users in over 170 countries and regions around the world and we have just started. This magnificent achievement is a significant milestone, and MEXC aims to become the go-to platform for new traders and experienced investors as they move forward in their financial journey.
MEXC has presence over and across major continents and jurisdictions around the globe and is regulated, either directly or through affiliates, by some of the world's most renowned jurisdictions. MEXC also offers localized language support for investors from different countries, making it easier for them to trade. The exchange at MEXC is a high-performance trading engine which has been developed by experts from the banking industry and is capable of completing 1.4 million transactions per second, which results in groundbreaking efficiency and enhanced performance. User security is of top priority at MEXC because of which our servers are hosted independently across multiple countries ensuring optimal data integrity and security.
MEXC has presence over and across major continents and jurisdictions around the globe and is regulated, either directly or through affiliates, by some of the world's most renowned jurisdictions. MEXC also offers localized language support for investors from different countries, making it easier for them to trade. The exchange at MEXC is a high-performance trading engine which has been developed by experts from the banking industry and is capable of completing 1.4 million transactions per second, which results in groundbreaking efficiency and enhanced performance. User security is of top priority at MEXC because of which our servers are hosted independently across multiple countries ensuring optimal data integrity and security.
Website:
https://www.mexc.com/
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· 164 views · 39 applications · 6d
Customer Support (only with crypto experience)
Full Remote · Worldwide · Product · 2 years of experience · Upper-IntermediateMEXC is looking for a remote Customer Support Agent. If you want to become part of a global exchange, then you are precisely the person we are looking for! Why us? MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by...MEXC is looking for a remote Customer Support Agent. If you want to become part of a global exchange, then you are precisely the person we are looking for!
Why us?
- MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 7 according to CoinMarketCap).
- Competitive salary + bonuses
- Career Advancement
- Various benefits and support from the company
- Fully remote work – you can work from anywhere!
About the Role
Responsibilities
- Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
- Timely feedback on the problems existing in the process, collect and sort out problems;
- Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred;
- Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
- Able to adapt to shift work. / Able to adapt to long night shift work.
Requirements
- Good logical thinking ability, able to judge the real needs of users;
- Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
- Effectively adjust communication methods and styles according to different objects;
- Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;
- Good learning ability, good at discovery and self-summarization;
- Have experience in providing support to customers, and the support methods include telephone, email, work order, and online chat service in crypto exchanges or in crypto projects
- Native Russian & Ukrainian and fluent in English