Lynx Capital Partners was founded by some of the top traders in the industry. We are run by traders, for traders, and this has allowed us to stay sensitive to the ever-changing market conditions. Our traders have prospered though bull and bear markets, and we continue to produce great software.
Website:
https://lynxtrading.com/
-
· 78 views · 15 applications · 2d
B2B Technical Support Engineer
Full Remote · Worldwide · Product · 1 year of experience · C1 - AdvancedWe're seeking a Technical Support Engineer to join our team supporting professional trading companies. Responsibilities: Analyze and resolve complex B2B client queries via email Investigate issues and participate in root cause analysis Collaborate with...We're seeking a Technical Support Engineer to join our team supporting professional trading companies.
Responsibilities:
- Analyze and resolve complex B2B client queries via email
- Investigate issues and participate in root cause analysis
- Collaborate with DevOps, IT, and R&D teams to deliver solutions
Document and structure client feedback for product improvement
Required Skills:
- Fluent English (business communication level)
- Ukrainian language proficiency
- Strong analytical and problem-solving abilities
- Experience in technical support, preferably B2B
- Excellent written communication skills
- Strong computer literacy and ability to learn new systems
- Patience, responsibility, and stress tolerance
Avaliability during late night hours-early morning hours
Nice to Have:
- Knowledge of US Equity (stock) markets
- Experience with financial platforms
- Experience with AI/ML systems
Python programming skills