LoopMe

We are looking for a Junior IT Support specialist at the Low Junior or Trainee level to work in our Dnipro office. This role is ideal for someone who wants to start a career in IT and gain practical experience in technical support and basic system administration.

You will work as part of the IT Support team and assist with daily user support tasks, equipment management, preparing devices for employees, and maintaining basic office IT infrastructure.

This is an entry-level position, so we are open to candidates without commercial experience. We value motivation, the ability to learn quickly, communication skills, and the desire to grow within the IT field.

English language requirement:
English level B1 – B2+

The candidate should be comfortable participating in calls with colleagues from other offices and able to understand basic technical communication in English.

Soft skills:

Personal qualities and communication skills are extremely important for this role. We are looking for someone who:

• has strong communication skills
• is open to learning and development
• can work effectively in a team
• is willing to help colleagues
• is result-oriented
• is responsible and attentive to detail

Basic technical knowledge:
The candidate should have a basic understanding of the following technologies and principles

• Windows operating systems
• macOS operating systems
• basic corporate IT systems principles
• basic networking principles
• user account management basics
• general computer hardware principles

Technologies and systems used in this role:

• Google Workspace
• Auth0
• Okta
• Slack
• Google Meet
• Gmail
• Zoom
• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• standard macOS applications
• standard Windows applications

Main responsibilities:

• preparing laptops and equipment for employees
• preparing devices for new employee onboarding
• technical onboarding of new employees
• technical offboarding of employees
• issuing and tracking peripheral devices
• processing internal IT support requests
• participating in IT equipment inventory processes
• supporting basic office IT infrastructure
• participating in calls with colleagues from other offices

Nice to have:

• experience with equipment inventory
• experience preparing hardware for deployment
• experience in IT Support or Helpdesk
• basic networking knowledge
• participation in internal process improvements
• understanding of IT Asset Management principles
• process documentation or process design skills
• participation in hardware procurement optimization
• experience evaluating hardware before decommissioning

Training approach:
We are ready to train candidates without commercial experience if they have a basic understanding of computers, networking, and hardware.

Our team already has structured onboarding and training processes that help new employees quickly adapt to their role. New team members usually start with simple tasks and gradually move on to more complex responsibilities as they learn the company infrastructure and internal processes.

Additional information:
This role is well suited for technical university students or early-career IT specialists who want to gain practical experience and grow in IT Support or System Administration.

Benefits:

• Competitive compensation package
• International work environment
• Flexible working schedule and possibility to work remotely
• Annual performance bonus
• English classes
• Maternity/Paternity leave

Core Systems: Atlassian Cloud (Jira, Confluence, Jira Service Management, Tempo) + Atlassian Access (SSO/SCIM)

We are looking for a senior, hands-on leader to own and evolve our internal business systems ecosystem. This role starts with Atlassian Cloud administration and architecture (Jira, Confluence, Jira Service Management, Tempo).

You will be the person who can assess the current state independently, redesign architecture where needed, eliminate process and configuration debt, introduce governance, and implement automation and integrations that reduce manual effort and improve reliability. Over time, you will help build the internal Business Systems / IT Ops function (processes, standards, roadmap, and potentially a small team).

Key responsibilities:

- Own and redesign Atlassian Cloud architecture

- Lead full-lifecycle administration of Jira, Confluence, Jira Service Management (JSM), and Tempo.

- Audit and redesign Jira architecture: project and global schemes, workflows, permission model, roles/groups, fields/screens, issue types, notifications, and overall maintainability.

- Identify and remove configuration/process debt: rationalize schemes, reduce duplication, standardize templates, improve performance and usability.

- Establish governance: change control, admin model, naming conventions, documentation standards, and audit readiness.

- Service management & internal support operating model:

Own and improve Jira Service Management setup

Portal structure, request types and forms available in the Help Center,

Permissions, notifications, queues (and SLAs if applicable)

Advanced troubleshooting for customer/agent portal issues

- Build a scalable support model for ~200 users:

Intake and triage process

Priority definitions, SLAs for internal requests

Runbooks and knowledge base

- Automation, APIs, and integrations

- Build and maintain advanced automations (Jira Automation + complementary tooling where needed).

Design and maintain integrations using REST APIs, webhooks, and middleware patterns.

Integrate Jira/Confluence/JSM with internal and external systems (including Salesforce where relevant).

Implement operational tooling via API: audits (access, permissions), bulk updates, data quality checks, and repeatable administrative operations.

- Identity & access (Atlassian Access / SSO)

Own Atlassian Access administration: SSO policies, user lifecycle, access governance, and coordination with identity provider (IdP).

Improve provisioning/deprovisioning flows (SCIM) and access audit practices.

- Reporting, BI collaboration, and insights

Collaborate with the BI function to ensure consistent definitions and reliable source data.

Enable actionable reporting for operational transparency: project/program health, capacity/utilization (where applicable), service desk performance, adoption metrics.

- Internal consulting, training, and documentation

Act as an internal consultant to multiple departments on process design and tooling optimization.

Provide user enablement: training, best practices, office hours, guidelines.

Own documentation for workflows, automations, integrations, and system usage.

Requirements (Must-have):

- 5+ years of experience in Business Systems / Enterprise Tools with proven end-to-end ownership (not ticket-only administration).

- Deep hands-on expertise with Atlassian Cloud: Jira + Confluence + Jira Service Management + Jira Product Discovery + Tempo.

- Strong architecture mindset: ability to design maintainable permission models, workflows, schemes, and governance at company scale.

- Proven experience building advanced automation and reducing manual operations through scalable solutions.

- Strong integration skills: REST APIs, authentication patterns, rate limits, error handling, monitoring/troubleshooting.

- Experience owning SSO/Identity lifecycle in practice

- Excellent troubleshooting, root-cause analysis, and stakeholder communication skills.

- Strong documentation discipline and ability to create operational runbooks.

Benefits:

- Competitive compensation package

- International work environment

- Flexible working schedule and the possibility to work remotely

- Annual performance bonus

- English classes

- Maternity/Paternity leave

LoopMe, the leading outcomes-based platform, closes the loop on digital advertising. By leveraging our patented AI technology to optimise media delivery in real-time, we drive measurable uplift for business outcomes across brand lift, purchase intent, consideration, foot traffic and sales.

What we need:

Our finance team are expanding and we are looking for an Assistant Accountant based in Ukraine to join either our Dnipro or Lviv office. Primarily a tech hub, the Ukraine offices serve as the engine room for the business, housing the likes of Developers, Product Specialists, Account/Campaign Managers and Finance Professionals who work across the entire LoopMe product suite.

The Assistant Accountant will support the day-to-day management of the finance function including the preparation of the monthly management accounts, expenses review, and data analysis. You will be able to offer timely, ad hoc support to the wider finance team as they support the rapid growth of the business. Reporting to the Senior Finance Manager, you will gain experience across a range of key financial processes and develop valuable skills suited to a career in finance.

This will be a hybrid working role, you will have the ability to work from home 50% of the time, with the remaining time working in one of our Ukraine offices.

What you'll be doing:

• Review of employee expenses to ensure they are in line with Company policy and are accurately accounted for in the Company profit and loss
• Support of the month-end close process, taking ownership of key tasks and journal postings
• Responsibility for maintaining balance sheet reconciliations of certain balance sheet accounts
• Weekly cash reconciliations
• Assisting preparation of annual accounts and audit of entities supported
• Assisting other members of the finance team with ad hoc projects during peak periods (audits, quarter-end, year-end etc)
• Supporting the preparation of reporting requirements for both internal and external stakeholders
• Responsibility for the on-boarding and off-boarding of new starters and leavers to relevant accounting platforms
• Assisting Senior Accountant with payroll processing
• Assisting with supplier payment processes

You'll have:

• Excellent verbal and written English skills
• Administration experience is essential; finance administration is preferred
• The ability to prioritise your workload and meet tight deadlines
• Experience of MS Office
• Excellent Excel skills
• Experience of NetSuite is an advantage
• Experience with creative problem solving and be quick to think on your feet
• Experience within technology industry advantageous

Benefits:

• Competitive compensation package
• International work environment
• Flexible working schedule and possibility to work remotely
• Annual performance bonus
• English classes

Maternity/Paternity leave

About the team:

The AI Platform team is a newly formed, high-impact group responsible for driving AI adoption across the entire organization. Reporting to a Team Lead, you will join a team of 4 engineers building cutting-edge AI solutions from the ground up. This is a unique opportunity to shape the AI strategy and tooling that will transform how the company operates.

The role:

As a Senior Software Engineer on the AI Platform team, you will design, build, and deploy production-grade AI systems that enhance productivity and decision-making across all business units. You will be a technical expert and advocate for agentic AI solutions, enabling engineering teams company-wide to leverage AI effectively.
 

Key Responsibilities:

•Design and build Retrieval-Augmented Generation (RAG) systems to provide intelligent, context-aware solutions for internal and external use cases

•Develop AI agents that automate workflows and enhance business processes across the organization

•Serve as an internal expert on agentic AI, guiding and mentoring engineering teams on best practices for building and integrating AI agents

•Evaluate, integrate, and deploy the latest AI technologies, frameworks, and models to keep the company at the forefront of innovation

•Collaborate cross-functionally with product, engineering, and business stakeholders to identify high-impact AI opportunities

•Contribute to architectural decisions and help shape the technical direction of the AI Platform
 

Required Qualification:

•5+ years of software engineering experience with strong proficiency in Python, TypeScript, or Java

•Experience with databases, both relational (e.g., PostgreSQL, MySQL) and non-relational (e.g., MongoDB, Redis, Aerospike)

•Experience building and deploying HTTP-based applications and APIs in production environments

•Hands-on experience building RAG systems and working with vector databases (e.g., Pinecone, Weaviate, Milvus, Qdrant, pgvector)

•Proven experience developing AI agents using frameworks such as LangChain, LlamaIndex, AutoGen, CrewAI, or similar

•Hands-on agentic coding experience (e.g., Claude Code, Cursor, GitHub Copilot Workspace, or similar AI-assisted development tools)

•Experience with MCP (Model Context Protocol) or similar agent communication standards

•Strong understanding of prompt engineering, context engineering, and LLM optimization techniques

•Experience with modern LLM APIs (OpenAI, Anthropic, Google, open-source models)

•Excellent communication skills with the ability to explain complex AI concepts to technical and non-technical audiences

•Demonstrated ability to work cross-functionally and drive alignment across teams

Nice to Have:

•Background in adtech or real-time bidding systems

•Familiarity with MLOps practices and model deployment pipelines

•Contributions to open-source AI projects or active participation in AI communities

Why Join Us:

• Build complex AI systems from scratch that directly impact company-wide performance

•Work with the latest AI technologies and shape how the organization adopts them

•High visibility role with direct collaboration across all business units

•Join a small, agile team where your contributions have outsized impact

•Hybrid work environment with flexibility

Benefits:

• Competitive compensation package
• International work environment
• Flexible working schedule and the possibility to work remotely
• Annual performance bonus
• Maternity/Paternity leave

About LoopMe:

Do you want to work with patented AI technology and develop high-performance solutions? If so, we have the perfect job for you at LoopMe!

We are a global team of skilled engineers who develop and maintain real-time bidding platforms for leading advertisers worldwide. Leveraging technologies such as Java, Postgres, Clickhouse, Kafka, you will be instrumental in scaling performance, optimizing cloud infrastructure, and creating innovative features across our product portfolio. 

As the market leader in AI, LoopMe uses agile methodology to deliver product features at a fast pace. Join us and be a part of our mission to push the boundaries of what is possible in the advertising industry!

LoopMe is looking for a Programmatic Account Manager who will be responsible for developing strong relationships with DSP clients.

What You Will Be Doing:

• Supporting Demand partners (daily performance monitoring and accounts’ optimization accordingly)
• Field and resolve any technical setup questions and troubleshoot issues within existing integrations
• Maintain an in-depth knowledge of the programmatic ecosystem, keeping up to date with new ad tech functionality and understanding the potential opportunities presented by specific tech developments
• Support with delivery, measurement, reporting, integrations, and client communication
• Partnering with Business Development and Product teams (Lead data-driven decisions for growing product usage and identifying new product opportunities)
• Management to help define and drive enhancements to the platform (Build data monitoring to identify potential issues with current products)
• Partnering with the Account Director team by supporting tactical needs to achieve and surpass revenue targets and KPI’s, expanding client business by identifying issues and opportunities
• Liaising regularly with internal and external clients to deliver updates, including performance insights, optimization feedback, and suggestions for increasing revenue
• Attending client meetings
• Ensuring that all weekly, monthly & ad hoc client reports are produced in a timely and accurate manner

What We Are Looking For:

• Ideally, with 1-3 years of online advertising experience, either for a Google Marketing Platform(DV360), Trading desk, Ad Network, Ad Exchange
• Deep understanding of programmatic standards, including OpenRTB 2.5/2.6, Native 1.1/1.2, and VAST, and how they impact campaign setup, troubleshooting, and optimization.
• Strong proficiency with JSON, including reading, interpreting, and debugging bid requests and responses.
• The English language required (upper-intermediate)
• Hands-on experience with SQL
• Experience with Business Intelligence tools (Tableau, Kibana) and real-time dashboard development
• Proficient computer skills, including solid knowledge of MS Excel, Word, PowerPoint
• Strong analytical skills and critical thinking
• Excellent verbal and written communication skills with experience translating analytics into business insights in order to influence business stakeholders
• Ability to function both independently and as part of a team
• Ability to adapt to a changing environment quickly and easily
• Intuitive/creative thinker: problem identifier and solver, able to handle multiple priorities simultaneously
• Willingness to share knowledge, facilitate team rapport, and maintain excellent cross-functional partnerships.

About LoopMe:

Our vision is to change advertising for the better. LoopMe’s technology brings together advertisers and publishers to redefine brand advertising for the digital and mobile app ecosystem.

With a diverse client base, including leading brands, agencies and publishers, LoopMe finds solutions to industry challenges.

The acquisition of Chartboost supercharges LoopMe’s mission, creating a globally scaled 1st party ad-tech platform built on patented AI.