Liki24

Liki24 is a marketplace of healthcare products and services.
Our mission is making health affordable and accessible for everyone.
We aim to deliver an exceptional customer experience, providing seamless access to various goods across multiple markets, enhancing customer satisfaction, and solidifying our place as a leading health and wellness marketplace.

We are looking for an organized and proactive Warehouse Operations Coordinator to oversee and coordinate the daily activities of our Logistics Center.
 

This is a hands-on operational role focused on ensuring that warehouse processes run smoothly, tasks are completed on time, and orders are processed accurately. You will work closely with the warehouse team, support daily operations, maintain process quality, and help improve efficiency across the warehouse.

Requirements

Must-Have
Previous experience in warehouse operations, logistics, or a similar operational role.
Understanding of warehouse processes, transportation flows, and supply chain operations.
Conversational English and Romanian.
Strong organizational skills and a proactive approach to work.
Good problem-solving, communication, and analytical skills.
Experience using operational systems such as ERP, CRM, WMS, inventory, order management platforms, or anything similar (any field).
Comfortable working on-site in a hands-on operational environment.

What Success Looks Like
Warehouse processes run smoothly and consistently.
Team members clearly understand priorities and responsibilities.
Orders are processed accurately and shipped on time.
Operational issues are identified early and resolved efficiently.
Internal communication and workflows are well organized.
Data and KPIs are actively used to improve operational performance and decision-making.

Responsibilities

Coordinate daily warehouse operations across inbound, assembly, outbound, ticket resolution, and communication workflows.
Ensure all operational tasks are completed accurately and on time.
Monitor process execution and maintain high quality standards.
Identify process improvement opportunities and help implement solutions.
Coordinate closely with suppliers, transport companies, and internal departments to ensure smooth operations.
Resolve operational issues, delays, and customer-related escalations in a timely manner.
Lead and support a small warehouse team while monitoring overall warehouse performance.
Set priorities and organize daily operational activities.
Support team members with questions, and problem-solving.
Work daily with internal systems to manage orders, inventory, shipments, and operational workflows.
Track and analyze operational KPIs, including orders, shipments, inventory, and support tickets; prepare reports.

Would be a plus

Experience leading a small team, supervising shifts, or coordinating operational activities.
Experience working with courier or transportation companies.
Experience with international shipping operations.
Knowledge of inventory planning, forecasting, or stock management.
Knowledge of Ukrainian.

Work conditions

Opportunity to work in a global company with a strong social mission.
Ability to transform your ideas into impactful realities.
Chance to be part of an open-minded and innovative team.
Exceptional opportunities for personal and professional growth.
20 paid vacation days and paid national holidays.

We are making Health! If you’re excited about growth challenges, passionate about impact, and not afraid to experiment — join us!

About the Role
Liki24 is a fast-growing health and wellness marketplace operating across EU markets. We are looking for a Merchant Onboarding & Integration Specialist — the person who bridges the gap between a merchant and their first real sales on our platform.

You receive a ready-to-onboard merchant from the BizDev team and take full ownership from zero to “selling and generating revenue.” This is an operations-meets-technical role with a clear, results-driven focus: first orders are your success metric.

Requirements

2+ years of experience in B2B account management, customer success, or technical onboarding
Working knowledge of how marketplaces or e-commerce platforms operate
Hands-on experience with technical integrations: APIs, XML/CSV feeds, or content management systems
Structured project mindset: ability to manage multiple onboardings in parallel without dropping the ball
English B1+ (written and spoken) — for working with documentation and EU-based merchants
Ability to communicate with technical teams without “needing a translator”

Responsibilities

1. Technical Integration
Assess each merchant’s technical capabilities and define the optimal integration method: API, XML/YML feed, BaseLinker, or manual upload via the seller portal
Coordinate technical onboarding between the merchant’s IT team and Liki24’s technical team
Work with Swagger/OpenAPI documentation at a functional level — navigate API specs and communicate requirements to technical teams
Verify correct mapping of categories, attributes, pricing, and stock data
Validate catalog quality: images, descriptions, pricing, and correct categorization are all in place before go-live

2. Operational Onboarding
Guide the merchant through a structured checklist from contract signing to first order
Train merchants on the seller portal: order management, inventory updates, buyer communication
Resolve logistics questions: define the fulfillment model (self-shipping, cloud warehouse), coordinate with delivery partners where needed
Coordinate with the finance team: pass agreed data for invoicing and act sign-off
Maintain the merchant’s CRM record: status, integration type, open issues

3. Launch & First Sale (“Perfect Launch”)
Ensure catalog completeness: 100% of agreed SKUs are active and visible on launch
Verify price competitiveness at go-live
Coordinate the initial marketing push together with the marketing team
Accompany the merchant until the target number of first orders is reached (the onboarding KPI)
Hand off to the Seller Success team once launch KPIs are achieved

4. Process & Continuous Improvement
Escalate technical blockers to the right internal teams (product, tech, operations)
Contribute to improving the onboarding process: documentation, checklist automation, playbooks
Monitor onboarding metrics for your cohort of merchants

Would be a plus

Familiarity with Swagger/OpenAPI documentation — able to read endpoint descriptions independently
Basic understanding of JSON and data exchange logic via APIs
Experience with BaseLinker, Mirakl, ChannelAdvisor, or similar integration platforms
Background in pharmaceutical or healthcare e-commerce
Understanding of fulfillment models: self-shipping, cloud warehouse, 3PL

Work conditions

Opportunity to work in a global company with a strong social mission.
Ability to transform your ideas into impactful realities.
Chance to be part of an open-minded and innovative team.
Exceptional opportunities for personal and professional growth.
20 paid vacation days, 21 paid sick leaves, and paid national holidays.
Flexible schedule with the option to work from home.

We are making Health! If you’re excited about growth challenges, passionate about impact, and not afraid to experiment — join us

About Us
Liki24 is a marketplace of healthcare products and services.
Our mission is making health affordable and accessible for everyone.
We aim to deliver an exceptional customer experience, providing seamless access to various goods across multiple markets, enhancing customer satisfaction, and solidifying our place as a leading health and wellness marketplace.

Who We’re Looking For
We’re looking for Business Operations Lead who will help the company move faster and operate more effectively.
This role reports directly to the CEO and is designed for a highly driven, results-oriented person who can see the business end-to-end, quickly identify bottlenecks, manage dependencies across teams, and push initiatives through to completion.
This is not a classic coordination or “corporate” role. We need someone with a strong sense of ownership, structured thinking, and the ability to move teams forward even in a complex and fast-changing environment.

Requirements

Experience in operations, business process coordination, project management, or execution of strategic initiatives.
Experience working in fast-paced product or technology companies.
Experience coordinating cross-functional processes and initiatives.
Ability to work with metrics, analytics, and reporting.
Strong ownership and high level of autonomy.
Strong analytical and structured thinking.
Ability to quickly understand new processes and business contexts.
Comfortable working in a fast-changing, high-speed environment.
High stress tolerance and ability to perform under pressure.
Strong communication skills.
Ability to handle difficult conversations and push for accountability.
Strong execution and follow-through skills.
Proactive mindset and strong focus on results.
Fluent Ukrainian and English.

Responsibilities

Drive key cross-functional initiatives and ensure their execution.
Identify bottlenecks, organizational gaps, and inefficiencies in team collaboration.
Coordinate dependencies across different business functions.
Track critical tasks and ensure commitments are delivered on time.
Help teams and managers stay focused on priorities.
Prepare structured analytics and materials to support decision-making.
Proactively identify risks and escalate critical issues when needed.
Help improve operational processes and ways of working.
Reduce organizational chaos and increase the company’s execution speed.
Work directly with company leadership on strategic and operational initiatives.

Work conditions

Opportunity to work in a global company with a strong social mission.
Ability to transform your ideas into impactful realities.
Chance to be part of an open-minded and innovative team.
Exceptional opportunities for personal and professional growth.
20 paid vacation days, 21 paid sick leaves, and paid national holidays.
Flexible schedule with the option to work from home.

We are making Health! If you’re excited about growth challenges, passionate about impact, and not afraid to experiment — join us