Langate

We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.

The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and escalate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment.

Responsibilities:

• Handle L1/L2 technical support requests for business users and client environments. Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
• Support Windows desktop, Windows Server, basic Mac OS.
• Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting is required.

• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.

   

Required Skills:

• Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
• Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
• Experience with Windows Server and Windows desktop support.
• Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
• Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
• Experience with ticketing and documentation discipline.Good written and spoken English for customer communication.
• Ability to support several clients or environments at the same time without losing structure.
• Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.

Nice-to-Have Skills:

• Experience with MSP tools such as ConnectWise, Kaseya, or similar.
• Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.
• Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications.
• Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.
• Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.

Personal Qualities:

• Reliable and disciplined in daily support work.
• Calm under pressure, especially during incidents or urgent client requests.
• Strong customer-service mindset.
• Able to document work clearly and consistently.
• Flexible with different client environments, tools, and processes.
• Able to learn new systems quickly and ask the right questions when documentation is missing.

Hiring process: HR Interview; Technical Interview; Client Interview.

We offer:

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance

Why Choose Us? What Do We Offer that’s Exceptional?

1. Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
3. Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
4. Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.

When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!

Need more information? Welcome!

We are looking for a Senior Compliance Manager who has personally built a compliance system, taken certifications through a successful audit, and kept them valid year after year. You will own the compliance and certification function across our healthcare products and our service organization — from certification strategy and policies to audits, corrective actions, and annual renewals. 

About the role: 

Langate is focused on the healthcare domain and develops its own healthcare products alongside its software development services. The company already holds ISO/IEC 27001 certification, confirmed at this year’s audit, and ISO 9001 certification is in progress — so you will not be starting from zero. We are now building a dedicated compliance function: about 70% of your time will go to certifying our healthcare products and about 30% to the company’s ongoing compliance processes and existing certificates. You will work closely with the manager who owns the compliance direction, with internal product owners, and with an experienced external audit partner the company has worked with for two years. 

Requirements:  

• Proven end-to-end experience building a compliance system and personally obtaining and maintaining certifications 
• Practical knowledge of ISO/IEC 27001 and ISO 9001, and a solid understanding of SOC 2, HIPAA, and GDPR 
• Strong expertise in policies, procedures, evidence and document control: approvals, signatures, versioning and review cycles 
• Systemic thinking: you define the right sequence, priorities, and dependencies and turn them into a realistic plan 
• Senior-level ownership and proactivity, strong attention to detail and confidence working with large volumes of documentation 

Will be a plus:  

• Experience in both product and service companies 
• Product certification experience 
• Exposure to the healthcare domain 
• Experience working with external auditors or certification partners 
• Practical use of AI tools or agents to automate compliance documentation work 

 
Responsibilities: 

• Assess the current state of compliance, identify gaps, and build a prioritized certification roadmap 
• Define the certification strategy and sequence for the company’s healthcare products and service organization 
• Write, update, and maintain policies and procedures; control document flow, approvals, signatures and versioning 
• Plan and run internal audits and prepare the company for external certification and surveillance audits 
• Manage audit findings and corrective actions through to verified closure 
• Keep existing certificates valid through annual audit cycles and renewals 
• Build a repeatable compliance approach that can be scaled across several products 
• Use AI tools and agents to analyze how new requirements affect policies, find documents that need updating or re-signing, and reduce manual work 
• Work with the external audit and certification partner 

We offer:  

• 20 working days of paid vacation per year 
• 7 paid sick days per year 
• Official Ukrainian public holidays are non-working days 
• Paid courses (50% compensation for an individual course once a year) and certifications 
• Corporate English lessons, including classes with a native speaker 
• Workshops and master classes 
• Coach and psychologist support 
• Online yoga classes with an instructor 
• Paid team-building events every two months 
• Mentoring programs 
• Medical insurance for employees in Ukraine 

Schedule: full-time, 5/2, 40 hours per week, working hours aligned with the Kyiv time zone (EEST). No dependency on US client hours. 

Why Choose Us? What Do We Offer that's Exceptional?    

1. Ownership and Real Impact: You will own the compliance and certification function end-to-end, with room to build and improve processes rather than only maintain paperwork. 
2. A Clear Healthcare Focus: The company concentrates on the healthcare domain instead of spreading across many industries, and your approach can be scaled across several products. 
3. AI-First Compliance: The company actively supports AI and agent automation to make compliance work faster and more reliable. 
4. Work-Life Balance with Benefits: We value work-life balance and offer paid vacation, paid sick leave, and official public holidays off. 
5. Investment in Your Growth: We're committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.    
6. Team Building and Unity: We know that a happy team is a productive team. That's why we organize team-building events and group activities to foster strong bonds and a sense of belonging.    

When you choose us, you're choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!  

Необхідні навички:

Ця вакансія вимагає знання англійської мови на вільному розмовному рівні.

Support/Billing в медичній компанії відповідає за моніторинг і забезпечення всіх фінансових операцій, що мають відношення до перебування пацієнта в госпіталі:

- Введення інформації про пацієнта в систему обліку;

- Визначення умов страховки пацієнта;

- Збір фінансової інформації про пацієнта (рахунки, активи, рух коштів і т.д.);

- Виставлення рахунків страховим компаніям;

- Відстеження надходження коштів в рахунок оплати;

- Hобота здійснюється у львівському офісі, проте в ході роботи необхідно здійснювати дзвінки в США.

Вимоги:

- Розмовний рівень англійської мови, бажаний регулярний досвід спілкування з носіями мови;

- Уважність, відповідальність, досвід роботи з цифрами та на подібній посаді

- У зв'язку з роботою клієнтів у США робота буде здійснюватися за графіком з 14:00 до 23:00 з офісу у Львові або з 15.00 по 24.00 віддалено

Що ми пропонуємо:

• Офіційне працевлаштування;
• Фіксовану ставку без штрафів згідно з курсом долара залежно від досвіду та рівня англійської;
• Заняття з інструктором по йозі;
• Послуги психолога та коуча;
• Воркшопи та майстер-класи;
• Корпоративні навчання, тренінги та регулярні перегляди зарплатні;
• Практика англійської з нейтів спікерами щодня!
• Менторство: кожен новачок має ментора, ми беремо на роботу кандидатів і без досвіду та навчаємо їх під час двомісячного оплачуваного стажування.
• Трансфер додому з офісу.

Чому з нами круто?

• Ми віримо в силу постійного навчання та підтримуємо культуру співпраці.
• Наша команда стрімко розвивається, що відкриває нові можливості для кар'єрного зростання.
• Ми цінуємо кожного співробітника і створюємо умови для комфортної та продуктивної роботи.

Приєднуйтесь до нас, щоб стати частиною динамічної команди, яка прагне до досконалості та інновацій!