Langate

Необхідні навички:

Ця вакансія вимагає знання англійської мови на вільному розмовному рівні.

Support/Billing в медичній компанії відповідає за моніторинг і забезпечення всіх фінансових операцій, що мають відношення до перебування пацієнта в госпіталі:

- Введення інформації про пацієнта в систему обліку;

- Визначення умов страховки пацієнта;

- Збір фінансової інформації про пацієнта (рахунки, активи, рух коштів і т.д.);

- Виставлення рахунків страховим компаніям;

- Відстеження надходження коштів в рахунок оплати;

- Hобота здійснюється у львівському офісі, проте в ході роботи необхідно здійснювати дзвінки в США.

Вимоги:

- Розмовний рівень англійської мови, бажаний регулярний досвід спілкування з носіями мови;

- Уважність, відповідальність, досвід роботи з цифрами та на подібній посаді

- У зв'язку з роботою клієнтів у США робота буде здійснюватися за графіком з 14:00 до 23:00 з офісу у Львові або з 15.00 по 24.00 віддалено

Що ми пропонуємо:

• Офіційне працевлаштування;
• Фіксовану ставку без штрафів згідно з курсом долара залежно від досвіду та рівня англійської;
• Заняття з інструктором по йозі;
• Послуги психолога та коуча;
• Воркшопи та майстер-класи;
• Корпоративні навчання, тренінги та регулярні перегляди зарплатні;
• Практика англійської з нейтів спікерами щодня!
• Менторство: кожен новачок має ментора, ми беремо на роботу кандидатів і без досвіду та навчаємо їх під час двомісячного оплачуваного стажування.
• Трансфер додому з офісу.

Чому з нами круто?

• Ми віримо в силу постійного навчання та підтримуємо культуру співпраці.
• Наша команда стрімко розвивається, що відкриває нові можливості для кар'єрного зростання.
• Ми цінуємо кожного співробітника і створюємо умови для комфортної та продуктивної роботи.

Приєднуйтесь до нас, щоб стати частиною динамічної команди, яка прагне до досконалості та інновацій!

Langate is a trusted technology partner delivering digital solutions for business, healthcare, and education clients, with strong collaboration across the U.S. market. We value clear communication, ownership, and teamwork, and we’re looking for someone who can strengthen support processes and work effectively across teams. For this role, we’re seeking a candidate with solid experience in support or customer service leadership, process improvement, ticketing platforms, and service quality metrics. 

About the project: a healthcare technology company focused on simplifying insurance eligibility verification, coverage tracking, and payer communication for healthcare providers. Our platform helps billing teams, admissions staff, and revenue cycle leaders reduce delays, prevent denials, and improve reimbursement accuracy. We work with skilled nursing facilities, billing companies, and healthcare organizations that manage high volumes of patient coverage checks and payer communication. 

Requirements:  

• 5+ years of experience in a support or customer service role, preferably in a technology services company
• Experience with Freshdesk or similar ticketing/help desk platforms, including SLA setup, automation, and workflow optimization
• Ability to build and structure a knowledge base and improve support documentation
• Experience with client onboarding process improvement and service quality metrics
• Strong problem-solving skills and ability to handle L2/L3 support tickets independently
• Leadership mindset with the ability to coordinate support processes and improve team performance  

Responsibilities:

• Analyze the current support setup and restructure the support department processes
• Configure and optimize Freshdesk, including SLA rules, automation, and AI-based features
• Build and maintain a knowledge base for internal and client-facing support needs
• Improve and standardize the client onboarding process
• Handle L2/L3 support tickets and ensure high-quality issue resolution
• Coordinate support workflows and contribute to better team performance and accountability
• Define and track key support quality metrics such as CSAT, NPS, SLA compliance, and onboarding efficiency 

Team: 1 Team Lead, 2 Senior .NET Full Stack dev, 2 Middle .NET Full stack devs, 1 Senior Front-end dev, 2PMs, 3QAs, 1 DB developer, 2 BAs, 3 DevOPS engineers. You will be inside a Support team – 3 people.         

Schedule: 5/2, 8-hour working day (40 hr per week), Remote, Kyiv 15:00-00:00 (US overlap required).  

Hiring process: HR interview + tech specialists + Final interview with CEO 

We offer:  

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons    
• Flexible work schedule    
• Official holidays are non-working days  
• Paid courses and certifications    
• Сoach / psychologist consultation   
• Workshops    
• Career development plan
• Mentoring Education    
• Medical Health Insurance 

We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.

The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and escalate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment.

Responsibilities:

• Handle L1/L2 technical support requests for business users and client environments.Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
• Support Windows desktop, Windows Server, basic Mac OS.
• Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.

Required Skills:

• Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
• Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
• Experience with Windows Server and Windows desktop support.
• Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
• Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
• Experience with ticketing and documentation discipline.Good written and spoken English for customer communication.
• Ability to support several clients or environments at the same time without losing structure.
• Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.
• English - Upper Intermediate, French - Upper Intermediate

Nice-to-Have Skills:

• Experience with MSP tools such as ConnectWise, Kaseya, or similar.
• Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.
• Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications.
• Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.
• Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.

Personal Qualities:

• Reliable and disciplined in daily support work.
• Calm under pressure, especially during incidents or urgent client requests.
• Strong customer-service mindset.
• Able to document work clearly and consistently.
• Flexible with different client environments, tools, and processes.
• Able to learn new systems quickly and ask the right questions when documentation is missing.

Hiring process: HR Interview; Technical Interview; Client Interview.

Langate is an award-winning provider of web development services in 3 main categories: business, healthcare, and education. At Langate, we’re passionate about crafting digital solutions that make a real impact. We take immense pride in our strong collaboration with the U.S. We’re here to shape the future of technology, one milestone at a time.

In addition to technical expertise, we value strong communication, autonomy, and a high level of business orientation. This role requires close collaboration with stakeholders, proactive requirement discovery, and the ability to work effectively in a fast-changing environment without waiting for fully documented inputs.
To thrive in this role, we’re seeking candidates with 2–3+ years of commercial engineering experience, hands-on experience building AI agent solutions, strong Python and/or TypeScript fundamentals, and the ability to design custom tool-using agent loops from scratch. Experience with agent frameworks, evaluation systems, and observability tooling will be a strong advantage.
 

About the project : The project is focused on building production-grade AI agent capabilities for the U.S. healthcare domain. The engineer will work on agentic product features, legacy-system integrations, and supporting components such as scrapers and tool layers, helping automate complex workflows in an environment with significant real-world business impact.
 

Requirements:

• 2–3+ years of commercial engineering experience
• Ability to build a tool-using agent loop from scratch, including tool calling, structured outputs, stop reasons, parallel tool use, and error recovery
• Strong understanding of context engineering, including what to write, select, compress, and isolate
• Hands-on experience with modern agent frameworks or SDKs such as LangGraph, Claude Agent SDK, OpenAI Agents SDK, or Pydantic AI
• Working knowledge of Model Context Protocol (MCP)
• Experience building or extending evaluation harnesses, solid Python and/or TypeScript skills, and Upper-Intermediate English

Responsibilities:

• Design and implement agentic features end-to-end, from prototype to production.
• Build and maintain agent loops, tool layers, context management, persistence, sub-agent orchestration, observability, and safety hooks.
• Define quality standards for agent performance by creating golden datasets, writing evaluations, and setting up regression checks.
• Instrument agents with proper tracing and telemetry, and investigate production behavior using real execution traces.
• Work directly with client stakeholders to elicit and refine requirements, translate them into technical scope, and align on expected outcomes.
• Make pragmatic build-versus-import decisions when selecting frameworks, tools, and external components.
• Participate in architecture discussions and code reviews, contributing to scalable and production-ready engineering decisions.
• Move between projects and priorities as needed, taking ownership of delivery in a fast-changing environment with a high degree of autonomy.

Schedule: 5/2, 8-hour working day (40 hr per week), flexible schedule.
 

Hiring process: HR interview + tech specialists  
 

We offer:

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official Ukrainian holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance

Why Choose Us? What Do We Offer that’s Exceptional?

1. Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
3. Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
4. Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.
    

When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!
 

Need more information? Welcome!

We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.
 

The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and escalate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment.

Responsibilities:

• Handle L1/L2 technical support requests for business users and client environments.Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
• Support Windows desktop, Windows Server, basic Mac OS.
• Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.
   

Required Skills:

• Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
• Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
• Experience with Windows Server and Windows desktop support.
• Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
• Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
• Experience with ticketing and documentation discipline.Good written and spoken English for customer communication.
• Ability to support several clients or environments at the same time without losing structure.
• Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.
   

Nice-to-Have Skills:

• Experience with MSP tools such as ConnectWise, Kaseya, or similar.
• Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.
• Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications.
• Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.
• Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.
   

Personal Qualities:

• Reliable and disciplined in daily support work.
• Calm under pressure, especially during incidents or urgent client requests.
• Strong customer-service mindset.
• Able to document work clearly and consistently.
• Flexible with different client environments, tools, and processes.
• Able to learn new systems quickly and ask the right questions when documentation is missing.
   

Hiring process: HR Interview; Technical Interview; Client Interview.
 

We offer:

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance

Why Choose Us? What Do We Offer that’s Exceptional?

1. Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
3. Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
4. Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.
    

When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!
 

Need more information? Welcome!

Langate is an award-winning provider of web development services in 3 main categories: business, healthcare, and education. At Langate, we're passionate about crafting digital solutions that make a real impact. We take immense pride in our strong collaboration with the U.S.  We're here to shape the future of technology, one milestone at a time. 
In addition to technical expertise, we value strong communication, autonomy, and a high level of business orientation. This role requires close collaboration with stakeholders, proactive requirement discovery, and the ability to work effectively in a fast-changing environment without waiting for fully documented inputs. 
To thrive in this role, we’re seeking candidates with 2–3+ years of commercial engineering experience, hands-on experience building AI agent solutions, strong Python and/or TypeScript fundamentals, and the ability to design custom tool-using agent loops from scratch. Experience with agent frameworks, evaluation systems, and observability tooling will be a strong advantage. 

About the project : The project is focused on building production-grade AI agent capabilities for the U.S. healthcare domain. The engineer will work on agentic product features, legacy-system integrations, and supporting components such as scrapers and tool layers, helping automate complex workflows in an environment with significant real-world business impact. 

Requirements:  

• 2–3+ years of commercial engineering experience
• Ability to build a tool-using agent loop from scratch, including tool calling, structured outputs, stop reasons, parallel tool use, and error recovery
• Strong understanding of context engineering, including what to write, select, compress, and isolate
• Hands-on experience with modern agent frameworks or SDKs such as LangGraph, Claude Agent SDK, OpenAI Agents SDK, or Pydantic AI
• Working knowledge of Model Context Protocol (MCP)
• Experience building or extending evaluation harnesses, solid Python and/or TypeScript skills, and Upper-Intermediate English 

Responsibilities: 

• Design and implement agentic features end-to-end, from prototype to production.
• Build and maintain agent loops, tool layers, context management, persistence, sub-agent orchestration, observability, and safety hooks.
• Define quality standards for agent performance by creating golden datasets, writing evaluations, and setting up regression checks.
• Instrument agents with proper tracing and telemetry, and investigate production behavior using real execution traces.
• Work directly with client stakeholders to elicit and refine requirements, translate them into technical scope, and align on expected outcomes.
• Make pragmatic build-versus-import decisions when selecting frameworks, tools, and external components.
• Participate in architecture discussions and code reviews, contributing to scalable and production-ready engineering decisions.
• Move between projects and priorities as needed, taking ownership of delivery in a fast-changing environment with a high degree of autonomy. 

Schedule: 5/2, 8-hour working day (40 hr per week), flexible schedule. 

Hiring process: HR interview + tech specialists