Langate

Langate is an award-winning provider of web development services in three main categories: business, healthcare, and education. At Langate, we are passionate about crafting digital solutions that make a real impact, and we take immense pride in our strong collaboration with the U.S. market.

In addition to professional expertise, we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success, and we believe in fostering an environment where everyone’s voice is heard and valued.

About the project

You will join the team behind a large online store that sells durable medical equipment to customers across the United States, including products for people with physical and cognitive disabilities. The business is mature and high-volume, with active marketing and merchandising teams that generate a steady flow of new requests.

The platform is being modernised step by step: it is moving from a legacy Adobe ColdFusion codebase to an Angular front end with a .NET Core back end. The customer-facing storefront went live on the new stack in early September. The admin area and several internal modules that cover inventory, supplier and service workflows are still on the old technology and will be migrated next, alongside new features requested by the business.

Much of the existing logic is custom-built and only partly documented, so a meaningful part of the work is reconstructing how the current system behaves and turning that into requirements the team can build against.

What you will do

• Gather high-level business requests from client stakeholders and turn them into clear, buildable requirements for the development team.
• Run feature kick-off and clarification calls with the client two to three times per week, prepare the questions in advance and follow up until the open points are closed.
• Investigate how existing functionality works, form and validate assumptions with stakeholders, and document the behaviour that has never been written down.
• Write well-structured user stories, functional descriptions and acceptance criteria, following the team’s established documentation standards, and keep them current as decisions change.
• Walk the development and QA team through each feature, stay available during implementation and confirm that what was delivered answers the original business need.
• Analyse edge cases, dependencies and cross-module impact before development starts, and challenge requests that are unclear, contradictory or unlikely to deliver the expected value.
• Create basic wireframes and UI mockups to illustrate feature concepts and support developer hand-off.
• Support QA by reviewing test scenarios against the documented acceptance criteria.

Requirements

• 3+ years of hands-on experience as a Business Analyst on software development projects.
• Strong requirements analysis and documentation skills: the ability to translate vague business needs into clear, structured specifications, including functional and non-functional requirements, user stories and acceptance criteria.
• Proven ability to work independently with stakeholders: you dig into a vague request, ask the uncomfortable questions and keep going until the real need is clear.
• Strong attention to detail, including edge cases, permissions, validation rules and alternative flows.
• Strong command of English at B2 level or above. Written documentation is the primary deliverable, and stakeholder communication is daily.
• Strong proficiency with generative AI tools (Claude, ChatGPT or similar) for accelerating documentation, analysis and research tasks.
• Familiarity with Agile/Scrum methodology and with tools such as Azure DevOps and Confluence; basic wireframing skills in Figma, Balsamiq or similar.

Nice to have

• Experience with e-commerce platforms, checkout flows or digital retail is a strong plus.
• Exposure to accessibility standards (WCAG) or to admin and back-office systems is a plus. The audience of the store includes people with disabilities, so accessibility is treated seriously; this knowledge can also be built up on the project.
• Experience on projects that migrate a legacy system to a modern stack.
• Experience documenting reports and back-end logic is a plus.

Team
You will be part of a collaborative, cross-functional team that includes four developers, two QA Engineers with automation expertise, a Project Manager, and two Business Analysts. The development team includes dedicated Front-End and Back-End Engineers.

You will also work directly with the client’s Software Director and in-house Business Analyst, with regular opportunities to collaborate with Marketing, Merchandising, and other business teams.

Schedule

Full-time, remote, 40 hours per week, 5/2. The start of the day is flexible; the working day is planned so that it overlaps with the client in the US Eastern time zone, with calls typically taking place in the afternoon and early evening Kyiv time.

Hiring process
Interview with the recruiter, then one joint interview with the project manager and the current business analyst (about 1.5 hours, including practical cases).

We offer

• B2B contract, paid sick leave and 20 days of paid vacation
• Official Ukrainian holidays are non-working days
• Flexible work schedule and remote work
• Free English lessons, paid courses and certifications
• Career development plan and mentoring
• Coach and psychologist consultations, workshops
• Medical health insurance

Why this role is worth your attention

This is a large, living product with real growth ambitions, and the analyst sees all of its levels: from the storefront a customer uses to the internal processes that keep orders, suppliers and service moving. There is a substantial backlog and a clear modernisation roadmap, so the work is varied rather than repetitive.
The client is reasonable and collaborative, meetings are scheduled around the team, and the analyst’s opinion genuinely influences what gets built. The role suits someone who prefers to shape the solution rather than pass requirements along, and who is comfortable taking ownership of a domain over time.

Need more information? Welcome!

We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.

The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and escalate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment.

Responsibilities:

• Handle L1/L2 technical support requests for business users and client environments. Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
• Support Windows desktop, Windows Server, basic Mac OS.
• Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.

Required Skills:

• Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
• Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
• Experience with Windows Server and Windows desktop support.
• Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
• Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
• Experience with ticketing and documentation discipline.
• Ability to support several clients or environments at the same time without losing structure.
• Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.
• Upper-Intermediate+ French and English, both written and spoken, for effective communication with customers.

Nice-to-Have Skills:

• Experience with MSP tools such as ConnectWise, Kaseya, or similar.
• Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.
• Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications.
• Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.
• Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.

Personal Qualities:

• Reliable and disciplined in daily support work.
• Calm under pressure, especially during incidents or urgent client requests.
• Strong customer-service mindset.
• Able to document work clearly and consistently.
• Flexible with different client environments, tools, and processes.
• Able to learn new systems quickly and ask the right questions when documentation is missing.

Work schedule: 

This engagement requires 40 hours of work per week. Your regular weekly schedule is expected to be Monday through Friday, 8AM to 5PM CEST (11PM to 8AM PST), which includes an hour for lunch. 

Hiring process: HR Interview; Technical Interview; Client Interview.

We offer:

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance

Why Choose Us? What Do We Offer that’s Exceptional?

1. Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
3. Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
4. Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.

When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!

Need more information? Welcome!

Langate is an award-winning provider of software development services across three primary domains: Healthcare, Business, and Education. We build digital products that solve complex business challenges and create measurable value for our clients. We take pride in our long-term partnerships with U.S.-based companies and our experience delivering scalable software solutions for the Healthcare industry.

We are looking for an experienced Technical Lead who can take ownership of the platform’s backend architecture and lead the technical execution of the engineering team. This role combines architecture, hands-on development, and team leadership. You will design complex backend solutions, decompose them into actionable tasks, support engineers during implementation, review code, and help maintain a high engineering standard across the product.

 

About the project:
 

We are building a large AI-driven platform for the Healthcare domain designed to automate Revenue Cycle Management processes, including billing, payment posting, data processing, and other operational workflows that have traditionally required significant manual effort.
The platform combines traditional workflow automation, data-processing and scraping components, and AI-powered agents capable of handling more complex business processes.

This is a long-term product where the Technical Lead will have significant autonomy and the opportunity to influence backend architecture, engineering practices, technical decisions, and the future direction of the platform.

Requirements:
 

• 6+ years of commercial software engineering experience
• Strong hands-on experience with Python backend development
• Strong commercial experience with Node.js and TypeScript
• Proven experience designing and implementing backend architecture for complex applications
• Experience building scalable, high-load, or high-throughput systems
• Strong understanding of software architecture principles, system design, scalability, reliability, and performance
• Experience designing systems that consist of multiple services, modules, or integrations
• Strong experience with relational databases
• Practical experience with cloud platforms such as Azure or AWS
• Experience leading developers, reviewing pull requests, mentoring engineers, and supporting their professional growth
• Strong problem-solving skills and a pragmatic approach to architecture
• Practical understanding of modern AI-assisted development tools and how to use them effectively throughout the software development lifecycle
• Upper-Intermediate English or higher

Nice to Have:
 

• Experience working on Healthcare products
• Experience working with Redis or similar caching and data-processing technologies
• Experience building AI-powered products, automation platforms, or agent-based systems
• Experience designing distributed systems using Python

Responsibilities:
 

• Own and continuously develop the backend architecture of the platform
• Design scalable, reliable, and maintainable technical solutions for complex product requirements
• Make architectural and technical decisions together with the Head of AI and other stakeholders
• Translate high-level product and business requirements into clear technical solutions
• Mentor developers and support their technical and professional development
• Improve system performance, reliability, maintainability, and observability
• Support the product as it moves further into production and scales across additional modules and business processes
• Promote effective use of AI and LLM-based tools within the engineering workflow

Tech Stack: Python, Node.js, TypeScript
 

Schedule: 5/2, 8-hour working day (40 hr per week), flexible schedule. No late meetings and overtime. 

Hiring Process: HR Interview + Technical Interview.

 

We offer:
 

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official Ukrainian holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance
  
   

Why Choose Us? What Do We Offer that’s Exceptional?
 

1. Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
    
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
    
3. Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
    
4. Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.

When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!

Need more information? Welcome!

Необхідні навички:

Ця вакансія вимагає знання англійської мови на вільному розмовному рівні.

Support/Billing в медичній компанії відповідає за моніторинг і забезпечення всіх фінансових операцій, що мають відношення до перебування пацієнта в госпіталі:

- Введення інформації про пацієнта в систему обліку;

- Визначення умов страховки пацієнта;

- Збір фінансової інформації про пацієнта (рахунки, активи, рух коштів і т.д.);

- Виставлення рахунків страховим компаніям;

- Відстеження надходження коштів в рахунок оплати;

- Hобота здійснюється у львівському офісі, проте в ході роботи необхідно здійснювати дзвінки в США.

Вимоги:

- Розмовний рівень англійської мови, бажаний регулярний досвід спілкування з носіями мови;

- Уважність, відповідальність, досвід роботи з цифрами та на подібній посаді

- У зв'язку з роботою клієнтів у США робота буде здійснюватися за графіком з 14:00 до 23:00 з офісу у Львові або з 15.00 по 24.00 віддалено

Що ми пропонуємо:

• Офіційне працевлаштування;
• Фіксовану ставку без штрафів згідно з курсом долара залежно від досвіду та рівня англійської;
• Заняття з інструктором по йозі;
• Послуги психолога та коуча;
• Воркшопи та майстер-класи;
• Корпоративні навчання, тренінги та регулярні перегляди зарплатні;
• Практика англійської з нейтів спікерами щодня!
• Менторство: кожен новачок має ментора, ми беремо на роботу кандидатів і без досвіду та навчаємо їх під час двомісячного оплачуваного стажування.
• Трансфер додому з офісу.

Чому з нами круто?

• Ми віримо в силу постійного навчання та підтримуємо культуру співпраці.
• Наша команда стрімко розвивається, що відкриває нові можливості для кар'єрного зростання.
• Ми цінуємо кожного співробітника і створюємо умови для комфортної та продуктивної роботи.

Приєднуйтесь до нас, щоб стати частиною динамічної команди, яка прагне до досконалості та інновацій!