Innovation Systems

Innovation Systems is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.
 

Why Innovation Systems? At Innovation Systems, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.

We are seeking a Sales Representative focused on outbound prospecting via cold calls. This role is critical to expanding our client base across North America, Canada, New Zealand, Australia, Europe, and other markets. You will support the top-of-funnel sales process by generating qualified appointments for our Account Executives.

Requirements:

• Minimum 2 years of experience in cold calling.
• Fluent in English.
• Experience in SaaS and B2B sales is required.
• Proven track record of setting qualified appointments.
• Experience working with North American clients/markets.
• Strong communication and objection-handling skills.
• Self-motivated, results-driven, and comfortable working with quotas.

• Energetic and outgoing personality with excellent interpersonal skills.

   

What We Offer:

• Fully remote work
• Work schedule: 9:00 AM – 5:00 PM (EST)
• Paid vacation (10 days)
• An opportunity to significantly influence the direction of the company
• Steep learning curve and personal growth opportunities
• Access to courses and training
• Corporate English language training
• Competitive salary
• Growth opportunities: This role is not limited to cold outreach - strong performers will have the chance to take on additional responsibilities, such as leading demo sessions and advancing within the sales team.

Innovation Systems is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.
 

Why Innovation Systems? At Innovation Systems, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.
 

As part of our Customer Success team, you’ll play a vital role in ensuring our clients get full value from Innovation Systems from onboarding and adoption to expansion and renewal.
 

Key Responsibilities:

• Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success
• Proactively manage a portfolio of customer accounts, ensuring strong adoption, health, and retention
• Lead day-to-day communication with clients via email, phone calls, and our ticketing system to ensure timely responses and proactive support
• Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback
• Partner with Sales and Product to drive upsell/cross-sell opportunities and capture client insights
• Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential
• Coordinate with Support and Product teams to resolve escalations and advocate for client needs
• Maintain accurate records of account activity, notes, and tasks in the CRM (Pipedrive, PandaDoc, Google sheets)
   

Requirements:

• 2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role (experience with SMBs is a plus)
• Strong understanding of customer lifecycle, onboarding, and retention best practices
• Exceptional communication and relationship-building skills
• Comfortable managing multiple accounts (100+) with varying levels of complexity
• Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms
• Problem-solving mindset and a passion for delivering value to customers
• Ability to explain software features in a clear, engaging, and practical way
   
• Advanced English proficiency (C1 level or higher) — both written and spoken — is required for effective client communication
• Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.)
   

What We Offer:

• Only remote work
• Work schedule: 16:00 — 00:00 (Ukrainian Timezone)
• Paid vacation (10 days);
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language training;
• Competitive salary.

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English

C1 – Просунутий

Innovation Systems is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.
 

Why Innovation Systems? At Innovation Systems, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.

Key Responsibilities: 

• Gather, analyze, and document requirements from stakeholders; create specifications, diagrams, and mockups in Figma.
• Collaborate with developers, QA, and the team to deliver clear task descriptions, refinements, and smooth implementation.
• Plan and prioritize features in the backlog, supporting product roadmap execution.
• Conduct competitor and SaaS/CRM market research and comparative analysis.
• Define requirements for AI integrations (OpenAI, assistants, automation) and configure improvements for the AI bot in Innovation Systems.
• Prepare and maintain technical/business requirement documents across the full development lifecycle.
• Contribute to problem-solving and other BA tasks to ensure project success.

Requirements: 

• At least 1+ year of experience as a Business Analyst (2+ years and direct SaaS/CRM product experience will be a strong advantage).
• Confident English (B2–C1), with excellent written and verbal communication skills.
• Proven experience in requirements gathering, business process modeling, and drafting technical specifications.
• Hands-on experience with Figma, diagramming tools, and Jira (or other task-tracking systems).
• Understanding of AI/ChatGPT API principles and strong interest in applying AI to SaaS solutions.
• Practical knowledge of Agile/Scrum development methodologies.
• Ability to work with databases and basic understanding of SQL.

• Basic programming knowledge (theoretical understanding of PHP or other languages is a plus).

   

We Offer:

• Work schedule: 14:00 - 22:00 Kyiv Time 
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language training;
• Paid vacation;
• Competitive salary.

Innovation Systems is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.

We are seeking a Graphic Designer to support both Tree Doctors and Innovation Systems with professional, conversion-focused creative assets for landing pages, emails, and other marketing campaigns. 

This role is essential for ensuring consistent, high-quality visuals
that strengthen brand presence and directly contribute to lead generation and client engagement.

Role Overview
You will be responsible for creating and optimizing visual assets across digital channels, including landing pages, email templates, and ad creatives. The key focus is on producing impactful, professional designs that support marketing campaigns, drive conversions, and maintain consistent brand identity across both brands.

Key Responsibilities
● Design and optimize landing pages to improve conversion rates and campaign effectiveness.
● Create email templates for marketing automation and campaigns, ensuring responsive and user-friendly layouts.
● Develop ad creatives for paid marketing campaigns (Google, Meta, LinkedIn, etc.) that are visually impactful and performance-driven.
● Support social media and blog visuals to strengthen overall brand identity.
● Collaborate with the marketing team, copywriters, and PPC/SEO specialists to ensure creative alignment with business goals.
● Deliver high-quality assets with minimal revisions, ensuring fast turnaround times.

Qualifications and Skills
● 2+ years of experience in graphic design for digital marketing (service-based or SaaS industries preferred).
● Strong portfolio showcasing landing pages, email campaigns, and paid ad creatives.
● Proficiency with Figma, Adobe Creative Suite (Photoshop, Illustrator, InDesign), and Canva.

● Experience in conversion-focused design (CRO principles, CTA placement,
responsive design).
● Ability to work independently and deliver professional-level work with minimal
revisions.
● Strong communication and collaboration skills.
● English proficiency at B2 level or higher.

 

Nice to Have
● Experience in tree care, landscaping, or similar service industries.
● Previous work supporting SaaS or tech startups.
● Familiarity with AI-powered design/content tools.
● Knowledge of video editing or motion graphics.

What We Offer
● Competitive salary
● Fully remote work with a fixed schedule aligned with Ukrainian time zone (14:00–22:00) or 7 AM – 3 PM (EDT).

● Paid vacation (10 days).
● Opportunity to work across two fast-growing brands 

● Direct impact on company growth through measurable marketing performance.
● Access to professional courses, training, and corporate English lessons.