Innovation Systems

Innovation Systems is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.
 

Why Innovation Systems? At Innovation Systems, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.

Key Responsibilities: 

• Gather, analyze, and document requirements from stakeholders; create specifications, diagrams, and mockups in Figma.
• Collaborate with developers, QA, and the team to deliver clear task descriptions, refinements, and smooth implementation.
• Plan and prioritize features in the backlog, supporting product roadmap execution.
• Conduct competitor and SaaS/CRM market research and comparative analysis.
• Define requirements for AI integrations (OpenAI, assistants, automation) and configure improvements for the AI bot in Innovation Systems.
• Prepare and maintain technical/business requirement documents across the full development lifecycle.
• Contribute to problem-solving and other BA tasks to ensure project success.

Requirements: 

• At least 4+ year of experience as a Business Analyst (2+ years and direct SaaS/CRM product experience will be a strong advantage).
• Confident English (B2–C1), with excellent written and verbal communication skills.
• Proven experience in requirements gathering, business process modeling, and drafting technical specifications.
• Hands-on experience with Figma, diagramming tools, and Jira (or other task-tracking systems).
• Understanding of AI/ChatGPT API principles and strong interest in applying AI to SaaS solutions.
• Practical knowledge of Agile/Scrum development methodologies.
• Ability to work with databases and basic understanding of SQL.

• Basic programming knowledge (theoretical understanding of PHP or other languages is a plus).

   

We Offer:

• Work schedule: 14:00 - 22:00 Kyiv Time 
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language training;
• Paid vacation;
• Competitive salary.

What You’ll Do
 

Team Leadership & Organization

• Lead, organize, and scale the sales team to meet growth targets.
• Own hiring, onboarding, and ramp-up of new sales representatives.
• Define clear roles, responsibilities, and expectations across the team.
• Build and maintain sales playbooks, scripts, and documented processes.
   

Coaching, Training & Quality Assurance

• Provide ongoing coaching, feedback, and performance improvement plans.
• Run regular call reviews, QA sessions, and one-on-one coaching.
• Ensure high and consistent quality across cold calls, discovery calls, demo confirmations, and demos.
• Identify skill gaps and address them through targeted training and enablement.
   

Performance Management & Reporting

• Own team-level performance metrics and reporting (pipeline health, activity, conversion rates, revenue).
• Conduct regular performance reviews for individual reps and the team.
• Document performance trends, risks, and improvement actions.
• Be accountable for team results, with compensation tied to the team meeting defined performance criteria.
   

Supporting Sales Execution

• Spend time reviewing and shadowing sales reps, particularly during the first months in the role, to understand workflows, strengths, and gaps.
• Step in selectively to support sales activities when it directly helps team performance (e.g., onboarding periods, coverage gaps, or complex opportunities).
• Reinforce best practices by example, without owning a permanent individual quota or day-to-day rep responsibilities.
• Use hands-on involvement to inform coaching, process improvements, and training—not as the primary focus of the role.

Cross-Functional Collaboration

• Partner with Marketing to improve lead quality and funnel performance.
• Work closely with Implementation and Customer Success to ensure smooth handoffs and aligned expectations.
• Share customer feedback and market insights to improve messaging and sales strategy.

What You’ll Bring

• 5+ years of experience in B2B SaaS sales.
• Experience leading, mentoring, or managing sales representatives.
• Strong understanding of the full sales cycle and modern sales processes.
• Proven ability to coach and improve individual and team performance.
• Comfort managing performance, accountability, and difficult conversations.
• Data-driven approach to sales metrics and reporting.
• Excellent communication and organizational skills.
• Hands-on experience with CRM systems (HubSpot, Salesforce, Pipedrive).

    Nice to Have

• Experience in the landscaping, arbor, or field services industries.
• Background in fast-growing or scaling SaaS companies.
• Experience building onboarding or training programs.
   

What We Offer

• Competitive base salary + team-performance-based bonus.
• Fully remote role with flexibility across North American time zones.
• Opportunity to lead and shape a growing sales team.
• Direct impact on company growth and sales operations.
• The chance to work in the green industry, helping tree care and landscaping businesses operate more efficiently while supporting healthier urban forests and a more sustainable planet.

About ArboStar

ArboStar is a B2B SaaS platform built for the tree care / arboriculture industry. We help companies run crews, schedule jobs, estimate work, manage operations, and deliver a smoother customer experience. We’re scaling fast, strengthening product maturity, and pushing into adjacent “green industry” categories.

This role is for someone who can own delivery + outcomes, not just “manage tickets.”

Why this role exists

We need a senior Product Owner who can:

• take real ownership of product outcomes
• run the product delivery machine (discovery → scope → build → ship → measure)
• build structure, clarity, and priority discipline across teams
• grow into Head of Product / CPO responsibilities within months

You’ll work directly with the CEO and engineering leadership.

What you’ll own

1) Product Ownership and Delivery (Core)

• Own one or more key product areas end-to-end (e.g., Scheduling, CRM, Estimating, Work Orders, Invoicing, Reporting/KPIs, Mobile, Integrations).
• Maintain a healthy, prioritized backlog that engineers actually trust.
• Write high-quality PRDs/user stories with acceptance criteria, edge cases, and measurable success metrics.
• Run sprint ceremonies and keep delivery tight: refinement, planning, demos, retros.
• Ensure releases are coordinated with QA, support, implementation, and customer comms.

2) Discovery That Doesn’t Waste Everyone’s Time

• Run customer discovery continuously: interviews, support analysis, win/loss feedback, churn reasons, implementation pain points.
• Convert “noise” into clear problem statements and validated solutions.
• Work closely with Customer Success/Implementation to reduce onboarding friction and support burden.

3) Cross-functional Leadership (No Ego, All Results)

• Align stakeholders across Engineering, QA, Support, Sales, Marketing, Implementation, and Ops.
• Make hard priority calls and explain the tradeoffs like an adult.
• Drive product decisions with data + customer truth, not vibes.

4) Product Ops and Process Maturity (CPO Track)

• Implement product operating cadence: roadmap reviews, quarterly planning, release process, metrics dashboards.
• Set product standards: definition of ready/done, documentation templates, discovery playbooks, decision logs.
• Introduce scalable structure without killing speed.

5) Metrics and Outcomes

• Define and monitor KPIs for your product areas:
  • activation/onboarding success
  • retention and churn drivers
  • feature adoption
  • time-to-value
  • support ticket volume reduction
  • operational efficiency improvements for customers (time saved, fewer mistakes, faster scheduling, fewer re-visits)

• Use telemetry and feedback loops to verify impact after launch.

   

Required experience

• 5–10+ years in Product roles (PO/PM), with at least 3+ years as a senior owner of a B2B SaaS product area.
• Proven record shipping complex workflows (ops-heavy SaaS is a big plus).
• Strong ability to translate messy real-world operations into usable software.
• Excellent writing and specs: PRDs, stories, acceptance criteria, edge cases.
• Comfortable with ambiguity and can make decisions without needing permission every 12 minutes.
• C1 English proficiency

• Ukrainian Native language

   

Strongly preferred

• Experience with field-service platforms: tree care, landscaping, construction, home services, logistics, dispatch, route scheduling, job costing, invoicing.
• Experience with multi-tenant SaaS scaling: permissions, roles, audit trails, data imports, integrations (QuickBooks, payment processors, CRMs).
• Experience creating product analytics baselines and post-launch measurement.

• Experience working with outsourced or distributed engineering teams.

   

Skills and traits (aka the part most people ignore)

• You are decisive and can defend priorities with logic + evidence.
• You’re allergic to fake “Agile theater.”
• You communicate clearly with technical and non-technical people.
• You can say “no” without creating enemies.

• You care about outcomes more than output.

   

Tools / working style

• Jira/Confluence (or equivalent)
• Product analytics (Amplitude/Mixpanel/PostHog or similar)
• Figma (basic competency helpful)
• You write clean documentation and keep the team aligned

We are seeking a detail-oriented and proactive Financial Manager / Accountant to manage the full-cycle accounting process, oversee financial reporting and support operational decision-making. The ideal candidate understands job-costing, HST compliance and financial planning in a service-based business.

Key Responsibilities

Accounting & Reporting

    •    Full-cycle bookkeeping (AP, AR, bank reconciliations)

    •    Monthly, quarterly, and annual financial statements preparation

    •    Managing HST filings and compliance with CRA requirements

    •    Payroll bookings and reconciliation 

    •    Monitoring cash flow and preparing cash flow forecasts

    •    Managing fixed assets (equipment, trucks, machinery depreciation)

    •    Monitoring gross margin

    •    Budgeting and variance analysis

    •    Tracking equipment expenses and maintenance costs

    •    Assisting with year-end preparation and coordination with external CPA

    •    Improving financial processes and internal controls

    •    Implementing and optimizing accounting software (QuickBooks Online)

Qualifications

    •    Diploma or Degree in Accounting, Finance, or related field

    •    3+ years of experience in accounting

    •    Will be a plus:  knowledge of Canadian tax regulations (HST, payroll, CRA compliance)

    •    Proficiency in QuickBooks Online or similar accounting software

    •    Advanced Excel skills

    •    Strong analytical and problem-solving abilities

    •    Excellent organizational and communication skills

Nice to Have

    •    Experience in small-to-mid-size growing businesses

    •    Experience working with international teams

What We Offer

    •    Competitive salary

    •    Flexible work arrangements

    •    Opportunity to grow with a scaling company

    •    Supportive and practical management environment

We’re Hiring: Product Designer Manager
 

Remote | Full-time | SaaS | B2B |

ArboStar is a fast-growing SaaS platform helping tree care and landscaping companies streamline operations across North America. As we continue to scale, we’re looking for a Product Design Manager to lead and develop our design team while driving high-quality, user-centered product experiences across Web and Mobile platforms.

This role focuses on team leadership, design strategy, and process improvement, with the expectation that the Product Design Manager remains closely involved in execution to ensure design quality and consistency across the product.

You will collaborate closely with Product Management, Engineering, and QA to deliver intuitive, scalable solutions and maintain a seamless end-to-end user experience.
 

What You’ll Do

• Manage and mentor design team members, support their professional growth, and help establish effective design processes and standards
• Own the overall UX strategy and ensure a consistent, high-quality user experience across Web and Mobile products.
• Translate business goals and product vision into clear, user-centered design direction.
• Drive cross-functional collaboration between Product, Engineering, and QA to ensure efficient delivery and strong product outcomes.
• Identify product experience gaps and proactively propose improvements based on user feedback, analytics, and business priorities.
• Stay hands-on in design execution to maintain quality and support the team when needed.
   

Your responsibilities include

• Designing end-to-end user flows, including edge cases such as errors, empty states, loading states, and permissions.
• Leading the full design lifecycle from discovery through handoff to development.
• Creating wireframes, high-fidelity mockups, and interactive prototypes in Figma.
• Facilitating discovery activities, including workshops, stakeholder alignment, and requirements clarification.
• Preparing detailed design specifications, states, components, and behavioral documentation for engineering.
• Supporting QA with clear UI acceptance criteria and reference prototypes.
• Maintaining and evolving the design system to ensure consistency across platforms.
   

Required Experience

• 5+ years of experience as a Product Designer or UX/UI Designer in digital product environments.
• Proven experience managing or leading design teams.
• Strong portfolio demonstrating real product impact, including design thinking, user flows, decision-making, and measurable results.
• Advanced proficiency in Figma (components, auto-layout, design systems).
• Deep understanding of UX principles, information architecture, and responsive design.
• Strong stakeholder management skills with the ability to clearly justify design decisions.
• Experience working in cross-functional teams (PM, Engineering, QA).
   

Nice to Have

• Experience working with B2B SaaS, CRM platforms, or complex admin panels (tables, filters, forms, dashboards).
• Experience working with UI kits.
• Strong awareness of the latest UI/UX and product design trends and best practices.
• Experience using AI-powered design and productivity tools
• Knowledge of HTML, CSS, and JavaScript.
• Basic understanding of technical constraints and development processes.
   

What We Offer

• Competitive base salary.
• Fully remote role with flexibility to collaborate across North American time zones.
• Opportunity to lead, grow, and shape the Product Design team and influence design strategy.
• 10 paid vacation days.
• Professional development support, including training and learning opportunities.
• The opportunity to work in the green industry, helping tree care and landscaping businesses operate more efficiently while contributing to healthier urban forests and a more sustainable planet.