Innovation Systems

Innovation Systems is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.
 

Why Innovation Systems? At Innovation Systems, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.

We are seeking a Sales Representative focused on outbound prospecting via cold calls. This role is critical to expanding our client base across North America, Canada, New Zealand, Australia, Europe, and other markets. You will support the top-of-funnel sales process by generating qualified appointments for our Account Executives.

Key Responsibilities:

• Conduct outbound cold calls to potential B2B clients.
• Qualify leads and set appointments for product demos.
• Follow a proven cold outreach script and adapt it based on call feedback.
• Log all activity and lead information in the CRM.

• Collaborate with the Sales and Marketing teams to improve outreach strategies.
   

  Requirements:

• Minimum 2 years of experience in cold calling.
• Fluent in English.
• Experience in SaaS and B2B sales is required.
• Proven track record of setting qualified appointments.
• Experience working with North American clients/markets.
• Strong communication and objection-handling skills.
• Self-motivated, results-driven, and comfortable working with quotas.

• Energetic and outgoing personality with excellent interpersonal skills.

   

What We Offer:

• Fully remote work
• Work schedule: 9:00 AM – 5:00 PM (EST)
• Paid vacation (10 days)
• An opportunity to significantly influence the direction of the company
• Steep learning curve and personal growth opportunities
• Access to courses and training
• Corporate English language training
• Competitive salary
• Growth opportunities: This role is not limited to cold outreach - strong performers will have the chance to take on additional responsibilities, such as leading demo sessions and advancing within the sales team.

Innovation Systems is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.
 

Why Innovation Systems? At Innovation Systems, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.
 

As part of our Customer Success team, you’ll play a vital role in ensuring our clients get full value from Innovation Systems from onboarding and adoption to expansion and renewal.
 

Key Responsibilities:

• Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success
• Proactively manage a portfolio of customer accounts, ensuring strong adoption, health, and retention
• Lead day-to-day communication with clients via email, phone calls, and our ticketing system to ensure timely responses and proactive support
• Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback
• Partner with Sales and Product to drive upsell/cross-sell opportunities and capture client insights
• Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential
• Coordinate with Support and Product teams to resolve escalations and advocate for client needs
• Maintain accurate records of account activity, notes, and tasks in the CRM (Pipedrive, PandaDoc, Google sheets)
   

Requirements:

• 2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role (experience with SMBs is a plus)
• Strong understanding of customer lifecycle, onboarding, and retention best practices
• Exceptional communication and relationship-building skills
• Comfortable managing multiple accounts (100+) with varying levels of complexity
• Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms
• Problem-solving mindset and a passion for delivering value to customers
• Ability to explain software features in a clear, engaging, and practical way
   
• Advanced English proficiency (C1 level or higher) — both written and spoken — is required for effective client communication
• Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.)
   

What We Offer:

• Only remote work
• Work schedule: 16:00 — 00:00 (Ukrainian Timezone)
• Paid vacation (10 days);
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language training;
• Competitive salary.

Вимоги до володіння мовами

English

C1 – Просунутий

We’re seeking a results-driven Digital Marketing Specialist to promote the brand, run both online and offline campaigns, and maintain an efficient cost per lead.

You’ll report to the Marketing Manager and work closely with PPC and SEO specialists, copywriters, and leadership to ensure high-quality leads, efficient ad spend, and strong consumer engagement. The key focus is on optimizing marketing spend to achieve a lower cost per lead than current benchmarks while delivering high-quality leads for the business.

Key Responsibilities:

• Own the development and execution of the comprehensive marketing roadmap (30/60/90-day) to drive brand awareness, lead generation, and client retention.
• Ensure marketing initiatives are tightly aligned with overall business goals through collaboration with Sales, Customer Success, and Product teams.
• Own and continuously optimize key lead generation metrics, including Cost per Lead (CPL) and campaign ROI, by directing strategy for paid channels (Google Ads, Meta, LinkedIn).
• Track, analyze, and report on all performance metrics (traffic, conversions, ROI), presenting monthly summaries and actionable strategic recommendations to leadership.
• Manage and optimize the full lifecycle of lead nurturing through email campaigns and marketing automation workflows.
• Develop and oversee content strategies (blogs, case studies, social media) to position the brand as an industry leader, coordinating the production of all marketing collateral.
• Plan and execute major growth initiatives, including webinars, PR campaigns, and building strategic partnerships with industry associations and influencers.

Requirements:

• 2+ years of experience in marketing, preferably in B2B SaaS or tech-driven service industries.
• Strong understanding of digital marketing, automation, and content marketing.
• Hands-on experience with Google Ads, Meta Ads, HubSpot, ActiveCampaign, or similar tools.
• Excellent written and verbal communication skills in English.
• Analytical and strategic mindset with data-driven decision-making.
• Strong organizational and project management skills.
   

Nice to Have:

• Familiarity with the tree care, landscaping, or home service industries.
• Experience with SaaS marketing funnels and product marketing.
• Understanding of SEO, social media strategy, and webinar promotion.
• Basic graphic design and copywriting skills.

• Experience in fast-paced startup or scale-up environments.

   

What We Offer:

• Only remote work
• Work schedule: 7 AM - 3 PM (EDT) (14:00-22:00 Kyiv time)
• An opportunity to significantly influence the direction of the company
• Steep learning curve and personal growth opportunities
• Access to courses and training
• Corporate English language training
• Paid vacation (10 days)
• Competitive salary

ArboStar continues to expand and welcome new clients across the globe. To maintain our high standards of client satisfaction, we’re looking for a skilled Implementation Manager who will help us provide dedicated support and world-class service throughout the onboarding journey.
This role will ensure every new client experiences a seamless setup, strong engagement, and continued success with the ArboStar platform.

What You’ll Do
As an Implementation Manager, you’ll guide new clients - primarily tree care and landscaping businesses -through a seamless onboarding experience. Your responsibilities will include:
 

• Leading onboarding and setup for new clients, ensuring smooth adoption of ArboStar tools
• Maintaining proactive communication and follow-ups throughout the onboarding journey
• Performing custom system configurations, integrations, and workflow setups
• Assisting with data migration and creating necessary client forms
• Collaborating with developers and submitting or reviewing Jira requests
• Conducting live product training sessions and explaining platform functionalities
• Monitoring client payments and performing timely follow-ups if needed
• Identifying and executing upsell opportunities for additional products and features
• Updating internal and external knowledge base articles
• Partnering with Sales, Customer Success, and Product teams to deliver a unified client experience

What We’re Looking For
 

• 2+ years of experience in Implementation, Customer Support, Onboarding, Training, or Member Services (preferably in SaaS or tech)
• Exceptional English (C2 level) with little to no accent - confident in speaking, writing, and presenting
• Excellent presentation and communication skills
• Highly organized, detail-oriented, and able to manage multiple clients independently
• Experience collaborating with developers or QA teams using Jira or similar tools
• Proficiency with CRM and project management systems (HubSpot, Pipedrive, Asana, Google Suite, etc.)
• Comfortable working remotely in the Eastern Time Zone (9 AM – 5 PM ET)

Nice to Have
 

• Experience working with tree care, landscaping, or field service companies
• Familiarity with data migration or workflow automation
• Understanding of onboarding metrics such as completion, engagement, and retention

Compensation & Benefits
 

• 10 paid vacation leaves per year
• A paid day off on your birthday or special day
• Opportunity to work in the green industry, helping to make our planet greener
• A bonus system currently being developed for future implementation
• Supportive, remote-first culture focused on growth and impact

Ready to Grow with Us?
If you’re passionate about client success, thrive in a fast-paced environment, and want to make a real difference - we’d love to meet you.
Apply now and help us make the world a little greener, one implementation at a time.