Innovation Systems

Join ArboStar — Revolutionize Tree Care with Us!
ArboStar is the leading all-in-one business management platform crafted by arborists, for arborists. Since 2013, we’ve been empowering tree care companies to streamline operations, reduce costs, and boost profits. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction.
At ArboStar, we pride ourselves on fostering a dynamic and supportive work environment. We value creativity, collaboration, and dedication to excellence. Join our team and help us transform the tree care industry with cutting-edge technology and outstanding service.

Why ArboStar? At ArboStar, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the tree care industry with innovative technology and outstanding service.

Responsibilities:
 

• Development and support of mobile applications (iOS and Android);
• Work closely with development, management, and leadership to promote timely and quality product delivery;
• Actively participate in technical discussions and strategies using your expertise;
• Contribute to department-wide initiatives that promote technical excellence, innovation, inclusion and diversity;
• Keep track of new technologies and make recommendations to the team.
   

Requirements:

• Experience in Angular, at least 4 years;
• Proven experience with mobile apps;
• Experience with Xcode;
• Experience working with Ionic/Capacitor;
• Ability to take initiative in the organization.
   

Compensation & Benefits

• Work schedule: 9:00 AM – 5:00 PM (EST);
• 10 paid vacation leaves per year;
• A paid day off on your birthday or special day;
• Only remote work;
• Opportunity to work in the green industry, helping to make our planet greener;
• Supportive, remote-first culture focused on growth and impact.

ArboStar is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.

Why ArboStar? At ArboStar, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.
 

What We’re Looking For:

We’re searching for someone with a strong command of spoken English (C1 or higher) — that’s our top priority, as most communication will happen in English and with English-speaking colleagues.

Everything else — we’re ready to teach and guide you, as long as you’re open to learning and growing with us.
 

It would be great if you also have:

• Around 1 year of experience in onboarding, internal, or corporate training
• Experience creating engaging training materials (slides, cases, tasks, etc.)
• Some background in organizing onboarding or mentoring new hires
• Interest or experience in evaluating and improving training effectiveness
• Familiarity with content creation tools (PowerPoint, Word, Google Docs, etc.)
• Experience (or interest) in working with LMS platforms and tools like Google Workspace or Jira
• Good organizational skills, responsibility, and a proactive attitude
   

Key Responsibilities:

• Develop and deliver onboarding training for new employees, including structure, materials, and practical sessions.
• Support newcomers with system-related questions and help them adapt faster.
• Regularly review and update training content based on feedback and process changes.
• Organize training sessions for current employees to improve their system knowledge and skills.
• Create training on new system features and updates to keep the team up to date.
• Conduct quarterly testing to assess knowledge and identify areas for improvement.
• Work closely with HR to align training with company goals and share employee progress insights.
• Provide feedback to HR on candidates’ training performance and competencies.
• Close collaboration with Business Analysts — the candidate should stay up to date on planned updates, features, and releases in order to develop relevant training materials and conduct sessions that explain new system functionalities.
• Close collaboration with team leads — regular discussions about new hires’ progress, participation in joint surveys, identifying areas of improvement in knowledge and skills, and working together to enhance employee development through additional training and support.
   

What We Offer:

• Only remote work
• Work schedule: 13:00 — 21:00 or 14:00 — 22:00 (Ukrainian Timezone)
• Paid vacation (10 days);
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language training;
• Competitive salary.

ArboStar continues to expand and welcome new clients across the globe. To maintain our high standards of client satisfaction, we’re looking for a skilled Implementation Manager who will help us provide dedicated support and world-class service throughout the onboarding journey.

This role will ensure every new client experiences a seamless setup, strong engagement, and continued success with the ArboStar platform.

What You’ll Do

As an Implementation Manager, you’ll guide new clients - primarily tree care and landscaping businesses -through a seamless onboarding experience.

Your responsibilities will include:

• Leading onboarding and setup for new clients, ensuring smooth adoption of ArboStar tools
• Maintaining proactive communication and follow-ups throughout the onboarding journey
• Performing custom system configurations, integrations, and workflow setups
• Assisting with data migration and creating necessary client forms
• Collaborating with developers and submitting or reviewing Jira requests
• Conducting live product training sessions and explaining platform functionalities
• Monitoring client payments and performing timely follow-ups if needed
• Identifying and executing upsell opportunities for additional products and features
• Updating internal and external knowledge base articles
• Partnering with Sales, Customer Success, and Product teams to deliver a unified client experience.
   

What We’re Looking For

• 2+ years of experience in Implementation, Customer Support, Onboarding, Training, or Member Services (preferably in SaaS or tech)
• Fluent in English & Spanish (with little to no accent) - confident in speaking, writing, and presenting
• Excellent presentation and communication skills
• Highly organized, detail-oriented, and able to manage multiple clients independently
• Experience collaborating with developers or QA teams using Jira or similar tools
• Proficiency with CRM and project management systems (HubSpot, Pipedrive, Asana, Google Suite, etc.)
• Comfortable working remotely in the Eastern Time Zone (9 AM – 5 PM ET)
   

Nice to Have:

• Experience working with tree care, landscaping, or field service companies
• Familiarity with data migration or workflow automation
• Understanding of onboarding metrics such as completion, engagement, and retention
   

Compensation & Benefits

• Work schedule: 9:00 AM – 5:00 PM (EST);
• 10 paid vacation leaves per year;
• A paid day off on your birthday or special day;
• Only remote work;
• Opportunity to work in the green industry, helping to make our planet greener;
• Supportive, remote-first culture focused on growth and impact.

ArboStar is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.

Why ArboStar? At ArboStar, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.

As part of our Customer Success team, you’ll play a vital role in ensuring our clients get full value from Arbostar from onboarding and adoption to expansion and renewal.

Key Responsibilities:

• Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success;
• Proactively manage a portfolio of customer accounts, ensuring strong adoption, health, and retention;
• Lead day-to-day communication with clients via email, phone calls, and our ticketing system to ensure timely responses and proactive support;
• Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback;
• Partner with Sales and Product to drive upsell/cross-sell opportunities and capture client insights;
• Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential;
• Coordinate with Support and Product teams to resolve escalations and advocate for client needs;
• Maintain accurate records of account activity, notes, and tasks in the CRM (Pipedrive, PandaDoc, Google sheets).
   

Requirements:

• 2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role (experience with SMBs is a plus);
• Strong understanding of customer lifecycle, onboarding, and retention best practices;
• Exceptional communication and relationship-building skills;
• Comfortable managing multiple accounts (100+) with varying levels of complexity;
• Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms;
• Problem-solving mindset and a passion for delivering value to customers;
• Ability to explain software features in a clear, engaging, and practical way;
• Advanced English proficiency (C1 level or higher) — both written and spoken — is required for effective client communication;
• Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.).
   

What We Offer:

• Work schedule: 9:00 AM – 5:00 PM (EST);
• 10 paid vacation leaves per year;
• A paid day off on your birthday or special day;
• Only remote work;
• Opportunity to work in the green industry, helping to make our planet greener;
• Supportive, remote-first culture focused on growth and impact.

What You’ll Do
 

Team Leadership & Organization

• Lead, organize, and scale the sales team to meet growth targets.
• Own hiring, onboarding, and ramp-up of new sales representatives.
• Define clear roles, responsibilities, and expectations across the team.
• Build and maintain sales playbooks, scripts, and documented processes.
   

Coaching, Training & Quality Assurance

• Provide ongoing coaching, feedback, and performance improvement plans.
• Run regular call reviews, QA sessions, and one-on-one coaching.
• Ensure high and consistent quality across cold calls, discovery calls, demo confirmations, and demos.
• Identify skill gaps and address them through targeted training and enablement.
   

Performance Management & Reporting

• Own team-level performance metrics and reporting (pipeline health, activity, conversion rates, revenue).
• Conduct regular performance reviews for individual reps and the team.
• Document performance trends, risks, and improvement actions.
• Be accountable for team results, with compensation tied to the team meeting defined performance criteria.
   

Supporting Sales Execution

• Spend time reviewing and shadowing sales reps, particularly during the first months in the role, to understand workflows, strengths, and gaps.
• Step in selectively to support sales activities when it directly helps team performance (e.g., onboarding periods, coverage gaps, or complex opportunities).
• Reinforce best practices by example, without owning a permanent individual quota or day-to-day rep responsibilities.
• Use hands-on involvement to inform coaching, process improvements, and training—not as the primary focus of the role.

Cross-Functional Collaboration

• Partner with Marketing to improve lead quality and funnel performance.
• Work closely with Implementation and Customer Success to ensure smooth handoffs and aligned expectations.
• Share customer feedback and market insights to improve messaging and sales strategy.

What You’ll Bring

• 5+ years of experience in B2B SaaS sales.
• Experience leading, mentoring, or managing sales representatives.
• Strong understanding of the full sales cycle and modern sales processes.
• Proven ability to coach and improve individual and team performance.
• Comfort managing performance, accountability, and difficult conversations.
• Data-driven approach to sales metrics and reporting.
• Excellent communication and organizational skills.
• Hands-on experience with CRM systems (HubSpot, Salesforce, Pipedrive).

    Nice to Have

• Experience in the landscaping, arbor, or field services industries.
• Background in fast-growing or scaling SaaS companies.
• Experience building onboarding or training programs.
   

What We Offer

• Competitive base salary + team-performance-based bonus.
• Fully remote role with flexibility across North American time zones.
• Opportunity to lead and shape a growing sales team.
• Direct impact on company growth and sales operations.
• The chance to work in the green industry, helping tree care and landscaping businesses operate more efficiently while supporting healthier urban forests and a more sustainable planet.

About ArboStar

ArboStar is a B2B SaaS platform built for the tree care / arboriculture industry. We help companies run crews, schedule jobs, estimate work, manage operations, and deliver a smoother customer experience. We’re scaling fast, strengthening product maturity, and pushing into adjacent “green industry” categories.

This role is for someone who can own delivery + outcomes, not just “manage tickets.”

Why this role exists

We need a senior Product Owner who can:

• take real ownership of product outcomes
• run the product delivery machine (discovery → scope → build → ship → measure)
• build structure, clarity, and priority discipline across teams
• grow into Head of Product / CPO responsibilities within months

You’ll work directly with the CEO and engineering leadership.

What you’ll own

1) Product Ownership and Delivery (Core)

• Own one or more key product areas end-to-end (e.g., Scheduling, CRM, Estimating, Work Orders, Invoicing, Reporting/KPIs, Mobile, Integrations).
• Maintain a healthy, prioritized backlog that engineers actually trust.
• Write high-quality PRDs/user stories with acceptance criteria, edge cases, and measurable success metrics.
• Run sprint ceremonies and keep delivery tight: refinement, planning, demos, retros.
• Ensure releases are coordinated with QA, support, implementation, and customer comms.

2) Discovery That Doesn’t Waste Everyone’s Time

• Run customer discovery continuously: interviews, support analysis, win/loss feedback, churn reasons, implementation pain points.
• Convert “noise” into clear problem statements and validated solutions.
• Work closely with Customer Success/Implementation to reduce onboarding friction and support burden.

3) Cross-functional Leadership (No Ego, All Results)

• Align stakeholders across Engineering, QA, Support, Sales, Marketing, Implementation, and Ops.
• Make hard priority calls and explain the tradeoffs like an adult.
• Drive product decisions with data + customer truth, not vibes.

4) Product Ops and Process Maturity (CPO Track)

• Implement product operating cadence: roadmap reviews, quarterly planning, release process, metrics dashboards.
• Set product standards: definition of ready/done, documentation templates, discovery playbooks, decision logs.
• Introduce scalable structure without killing speed.

5) Metrics and Outcomes

• Define and monitor KPIs for your product areas:
  • activation/onboarding success
  • retention and churn drivers
  • feature adoption
  • time-to-value
  • support ticket volume reduction
  • operational efficiency improvements for customers (time saved, fewer mistakes, faster scheduling, fewer re-visits)

• Use telemetry and feedback loops to verify impact after launch.

   

Required experience

• 5–10+ years in Product roles (PO/PM), with at least 3+ years as a senior owner of a B2B SaaS product area.
• Proven record shipping complex workflows (ops-heavy SaaS is a big plus).
• Strong ability to translate messy real-world operations into usable software.
• Excellent writing and specs: PRDs, stories, acceptance criteria, edge cases.
• Comfortable with ambiguity and can make decisions without needing permission every 12 minutes.
• C1 English proficiency

• Ukrainian Native language

   

Strongly preferred

• Experience with field-service platforms: tree care, landscaping, construction, home services, logistics, dispatch, route scheduling, job costing, invoicing.
• Experience with multi-tenant SaaS scaling: permissions, roles, audit trails, data imports, integrations (QuickBooks, payment processors, CRMs).
• Experience creating product analytics baselines and post-launch measurement.

• Experience working with outsourced or distributed engineering teams.

   

Skills and traits (aka the part most people ignore)

• You are decisive and can defend priorities with logic + evidence.
• You’re allergic to fake “Agile theater.”
• You communicate clearly with technical and non-technical people.
• You can say “no” without creating enemies.

• You care about outcomes more than output.

   

Tools / working style

• Jira/Confluence (or equivalent)
• Product analytics (Amplitude/Mixpanel/PostHog or similar)
• Figma (basic competency helpful)
• You write clean documentation and keep the team aligned