Hypershift

We are looking for a Senior Microsoft Infrastructure Engineer to join our MSP team and support SMB customers across the USA.

This is a hands-on senior technical role for an experienced L2/L3 engineer who is comfortable working in dynamic MSP environments, handling escalations, troubleshooting complex Microsoft infrastructure issues, and supporting multiple customers at the same time.

You will work directly with Microsoft cloud technologies, endpoint management, security, automation, and infrastructure operations while helping junior engineers with escalations and technical guidance.

Requirements

• 7+ years of professional IT infrastructure experience
• Previous MSP experience
• Strong English communication skills
• Ability to work EST business hours
• Comfortable working under pressure and managing multiple priorities
• Strong troubleshooting and analytical skills
• Ability to work independently in remote environment

• Experience supporting SMB customers in production environments

   

Strong Technical Requirements

• Microsoft 365 administration
• Microsoft Intune / Endpoint Manager
• Entra ID (Azure AD)
• Exchange Online
• Conditional Access
• Microsoft Defender
• Windows 10/11 administration
• PowerShell scripting
• Datto RMM
• SharePoint Online & OneDrive
• Teams administration
• Active Directory & hybrid environments
• DNS, networking, VPN troubleshooting

• Security best practices for Microsoft environments

   

Nice to Have

• Huntress
• Autotask PSA
• ITGlue
• Azure infrastructure experience
• Apple Business Manager
• Okta

• Microsoft certifications

   

Responsibilities

• Support and maintain Microsoft-based customer environments
• Handle L2/L3 escalations from Service Desk team
• Troubleshoot complex endpoint, identity, and cloud issues
• Work with Intune deployments, policies, compliance, and security baselines
• Support onboarding and migrations for SMB customers
• Maintain documentation and technical standards
• Assist junior engineers with troubleshooting and guidance
• Participate in infrastructure improvement initiatives
• Work across multiple customer environments simultaneously

• Support proactive maintenance and monitoring activities

   

What We Expect

• MSP mindset and customer-first attitude
• Ownership mentality
• Ability to stay organized while managing multiple tickets/customers
• Strong communication and documentation habits
• Ability to make technical decisions independently
• High attention to detail

• Reliability and accountability

   

Work Conditions

• Fully remote
• B2B contract
• EST timezone overlap required
• Long-term cooperation

• Competitive compensation based on experience

   

If you are an experienced Microsoft engineer who enjoys solving real-world infrastructure problems and working with modern Microsoft technologies in MSP environments, we would love to talk to you.

We are looking for an L1 Service Desk Engineer to join our MSP team and support SMB customers across the USA.

This role is ideal for someone with previous IT support experience who enjoys troubleshooting, helping users, and working in MSP environments.

You will be responsible for handling day-to-day support requests, troubleshooting Microsoft environments, supporting end users, escalating issues when needed, and helping maintain high service quality across multiple customer environments.
 

Requirements

• 2+ years of IT support experience
• Previous MSP experience preferred
• Strong English communication skills
• Ability to work EST business hours
• Good troubleshooting and analytical skills
• Comfortable managing multiple tickets and priorities
• Ability to work independently in remote environment
• Customer-focused mindset
• Experience supporting SMB customers preferred
   

Technical Requirements

• Windows 10/11 troubleshooting
• Microsoft 365 administration
• Entra ID (Azure AD)
• Password resets and user management
• Exchange Online support
• Microsoft Teams support
• Basic Intune support
• VPN troubleshooting
• Basic networking troubleshooting
• Printer and peripheral troubleshooting
• Basic Active Directory knowledge
• Datto RMM experience preferred
• Basic cybersecurity awareness
   

Nice to Have

• Autotask PSA
• ITGlue
• Huntress
• Apple/macOS support
• PowerShell basics
• Microsoft certifications
   

Responsibilities

• Provide day-to-day technical support to end users
• Handle incoming tickets, alerts, and service requests
• Troubleshoot Microsoft 365 and Windows issues
• Support onboarding and offboarding activities
• Assist with workstation setup and deployment
• Escalate complex issues to L2/L3 engineers
• Maintain proper ticket documentation and time entries
• Support proactive maintenance and monitoring activities
• Follow internal SOPs and security standards
• Communicate clearly with customers and internal teams
   

What We Expect

• MSP mindset and customer-first attitude
• Ownership mentality
• Ability to stay organized while managing multiple tickets/customers
• Strong communication and documentation habits
• Reliability and accountability
• High attention to detail
• Willingness to learn and grow technically
   

Work Conditions

• Fully remote
• B2B contract
• EST timezone overlap required
• Long-term cooperation
• Competitive compensation based on experience
   

Required skills experience

Microsoft 365 - 3 years
Customer Support - 2 years
Windows Support - 2 years
Networking - 1 year
Microsoft Intune - 2 year
 

Required languages

English - B2 Upper Intermediate
 

About Hypershift

Get the expertise you need to implement, update, and fully manage your infrastructure, networks, data centers, and cloud migration strategy. Protect your organization with cybersecurity built for the times we're in.