HiPublic

Hello, we are looking for a Senior Payments & Antifraud Specialist for our Operations team. This is a new role: you will become the first specialist in this area and the single point of responsibility for payment providers, fraud prevention, and chargebacks across all projects of the group.

Location: Remote (full-time)

Team: Operations, reporting directly to the COO. There is no separate Payments & Antifraud team yet; these functions are currently distributed among different employees. The role has a growth perspective to Head of a separate Payments & Antifraud team as the function develops.

About the role:

The role is hands-on: you manage providers yourself, investigate cases yourself, and set up rules together with the product and development teams.

Requirements:

- 3+ years of hands-on experience in payments and/or antifraud, preferably in iGaming, gambling, betting, or another high-risk vertical

- Hands-on experience with PSPs and payment providers

- Understanding of high-risk processing (cards, P2P, crypto)

- Experience with chargebacks and disputes

- Understanding of fraud prevention, risk scoring, and customer verification (KYC/AML)

- Analytical thinking, confident working with data and Excel / Google Sheets

- Ability to work at the intersection of Payments, Product, Analytics, and Operations

- English at B2 level or higher for communication with international providers

- Ukrainian and Russian at a level sufficient for day-to-day internal communication within the team

Responsibilities:

Payment providers (PSP):

- Search for, evaluate, and onboard new PSPs, acquirers, and alternative payment methods (cards, P2P, crypto, local methods)

- Prepare comparisons of terms: fees, limits, reserves, payout timelines. Take part in negotiations

- Manage communication with current providers: incidents, onboarding, KYB

- Monitor approval rate and declines, investigate the reasons for declines and operational issues

Antifraud and verification:

- Together with Product, Analytics, and development, set up fraud rules, scoring, limits, automatic and manual checks

- Take part in the development of the internal antifraud system: form requirements, test, improve

- Monitor and investigate fraud cases, escalate complex cases

Payouts and chargebacks:

- Verify users and approve payouts within the established limits and rules

- Monitor chargebacks, prepare evidence, and dispute them

- Analyze chargeback causes and propose measures to reduce the chargeback rate

Analytics and reporting:

- Track key metrics: payment approval rate, withdrawal approval rate, payout speed, chargeback rate, transaction cost

- Regularly prepare reports on providers and payment methods

What we could offer:

- Remote full-time work

- Flexible schedule

- 24 working days of paid vacation

- 100% paid sick leave

- Competitive fixed salary + bonuses

- Long-term cooperation

- Career growth to Head of the Payments & Antifraud team