Hay Credito

Mandatory requirements:

• At least 1 year of experience in IT support (Helpdesk/L1)
• Confident user of Windows (10/11)
• Basic understanding of:
  • Active Directory (users, groups, password resets)
  • RDS/RDP (connections, common login issues)
• Experience working with users:
  • remote support (AnyDesk / RDP / similar tools)
  • ability to communicate without heavy technical jargon
• Basic networking knowledge:
  • understanding of IP, DNS, VPN
  • ability to diagnose network issues

Nice to have:

• Experience with MacBook/iOS
• Experience with Jira / Service Desk systems
• Understanding of how VPN (user connections) and email (Exchange / web) work
• Basic understanding of RDS farms

Responsibilities:

• First-line user support:
  • login issues (RDS, VPN, email)
  • password resets, account lock/unlock (AD/email/VPN)
  • basic diagnostics (what is not working and where)
• Resolving typical incidents according to procedures
• Escalating complex issues to L2/L3 with clear descriptions:
  • steps taken
  • errors encountered
  • logs / screenshots
• Working with tasks in Jira:
  • logging requests
  • meeting SLA (first response time within 5 minutes)
  • following instructions and checklists

Format:

• Fully remote
• Shift-based schedule (including evening/night shifts)

An international company is looking for an Affiliate Manager to join our Marketing Department. We are seeking a proactive, results-driven professional ready to grow the affiliate channel and scale traffic.

⸻

🔹 Responsibilities:
• Identify, onboard, and develop new affiliate partners
• Maintain and strengthen long-term relationships with existing partners
• Monitor traffic quality and volume
• Analyze campaign performance and optimize key metrics
• Prepare reports and manage affiliate analytics
• Contribute to scaling and growth strategies
• Collaborate with other departments (Marketing, Analytics, Sales)

⸻

🔹 Requirements:
• Experience in affiliate marketing or digital marketing is a plus
• Understanding of CPA/CPL/CPS models
• Strong negotiation and communication skills
• Analytical mindset
• Ability to work with spreadsheets and reporting tools
• Responsible and results-oriented
• Willingness to work Mexico business hours in the future (~09:00–18:00)

🔹 We Offer:
• Full-time position
• Competitive salary (discussed during the interview process)
• Performance-based salary review
• Opportunities for career and professional growth
• Work in an international team
• Ongoing support and training within the company

We are looking for a strong, people-oriented Supervisor who can keep the team engaged, develop operators, and ensure a high level of service.

🔥 Key Responsibilities:

• Monitor operator performance: discipline, quality, script adherence
• Conduct mini-briefings and motivate the team
• Listen to calls and provide clear, constructive feedback
• Train newcomers and develop current operators
• Track KPIs: SLA, response time, conversion, quality
• Distribute shifts, tasks, and workload
• Handle complex customer inquiries
• Prepare short reports on shifts and team performance

🧠 Who We’re Looking For:

• Experience as a supervisor/senior operator (6–12 months preferred)
• Ability to manage people and maintain discipline
• Analytical mindset and experience working with spreadsheets
• Stress resilience and strong communication skills
• Responsibility, flexibility, and initiativе

⭐️ Nice to Have:

• Experience in finance, lending, or sales
• Experience conducting mini-trainings
• Understanding of contact center operations

🚀 What We Offer:

• Real career growth to a department lead role
• Clear processes and HR support
• Minimal bureaucracy, maximum hands-on work
• A team you’ll enjoy working with