Gravira Group

Format: Remote
Type: Full-time
Level: Senior

Gravira Group — a fast-growing international iGaming company — is looking for a results-driven Senior Affiliate Manager to strengthen our affiliate department and scale high-quality traffic from Tier-1 markets - CA and DE.

This role is for someone who thrives on results, takes ownership, and understands how to build strong, revenue-driving partnerships with affiliates.

Key responsibilities:

• Search, onboard, and manage affiliates and webmasters with high-quality traffic (FB/SEO/ASO/PPC) — including cold outreach
• Build and maintain long-term relationships with partners and ensure performance growth
• Analyze traffic sources, performance metrics, and ROI (ROMI 100%+ is the goal)
• Negotiate deals, optimize campaigns, and ensure top-performing partnerships
• Collaborate with the marketing and product teams to launch new offers and improve conversions
• Monitor daily statistics, payments, and fraud indicators
• Expand and diversify traffic channels across CA, DE, AT (Europe Tier-1)
   

Requirements:

• 2+ years of experience as an Affiliate/Partner Manager in iGaming
• Proven expertise working with CA, DE, and AT markets
• Strong understanding of affiliate management, traffic arbitrage, and performance marketing principles
• Hands-on experience with analytics systems and affiliate software (Postback, Voluum, Binom, Keitaro, etc.)
• Analytical mindset and data-driven decision-making
• Excellent negotiation, communication, and presentation skills
• Financial literacy and a goal-oriented approach
• English — Upper-Intermediate (B2) or higher
   

Would be a plus:

• Your own affiliate/webmaster database (Tier-1)
• Experience in cold outreach and onboarding new affiliates
• Existing partnerships with SEO/ASO /PPC webmasters
• Experience working in startups or dynamic iGaming environments
   

What we offer:

• Fully remote position with flexible working hours
• 20 days of vacation and paid sick leave
• Work with Tier-1 traffic and high budgets (Canada, Germany, Austria)
• A culture that values ownership, speed, and transparency
• Competitive compensation (base + % of profit)
• Opportunity to implement your own affiliate strategy and grow with the company
• Work in a result-oriented team that expects measurable performance from day one

📌 Description
We are Gravira — an international online entertainment brand. Our mission is to deliver a smooth, exciting, and trustworthy experience for our players.
We are looking for a VIP Customer Care Manager who will provide high-quality support via chat, email, and phone calls. 

✅ Requirements

• Excellent written and spoken English (other languages will be a huge plus).
• Strong communication and interpersonal skills.
• Ability to stay empathetic and professional in challenging situations.
• Experience in phone-based communication and sales.
• High emotional intelligence, ability to quickly build rapport with clients.
• Good computer literacy and fast typing skills.
• Previous experience in customer support, sales, or account management (preferably in iGaming, fintech, or similar industries).
   

🛠 Responsibilities

• Handle incoming player inquiries via chat, email, and phone calls.
• Processing cases (FailDep, BigWin, etc.) by making outbound calls.
• Provide clear, empathetic, and brand-aligned communication.
• Follow escalation protocols for complex or sensitive cases.
• Document cases in CRM and update the knowledge base when necessary.
• Collaborate with QA on ticket review sessions and apply feedback.
• Track and report recurring issues for product or process improvements.
• Naturally upsell and promote offers during player interactions.
• Develop into VIP Customer Care, managing high-value clients and ensuring their loyalty.
   

⭐ Nice to have

• Experience working with VIP clients in online casinos, betting, or luxury services.
• Familiarity with CRM tools and ticketing systems.
• Knowledge of additional foreign languages.
• Background in retention, account management, or concierge services.
   

⚙️ Working conditions

• Full-time remote position.
• Work schedule: Monday – Friday, 16:00 – 00:00 (Kyiv time).
• Flexibility required: schedule may change in the future to support 24/7 operations.
• Performance-based bonus, depending on SLA, CSAT, and QA results.
   

What we offer

• Work on a fast-growing iGaming product
• High ownership and direct business impact
• Remote work with an international team
• Competitive salary and performance-based growth opportunities

📍 Remote
💼 2+ years in iGaming content, casino operations, or game management
Gravira Group is looking for a Game Operations & Content Manager to own and optimize our casino lobby, game catalog, and on-site casino content across Tier-1 markets.
This is a hybrid role combining game management and hands-on content operations. We are looking for a detail-oriented, data-driven specialist who can improve lobby performance, maintain a competitive game catalog, coordinate provider-related opportunities through the platform, and keep all casino content accurate, timely, and commercially effective.

Responsibilities

• Own and optimize the casino lobby structure, game catalog, categories, tags, and visibility logic
• Manage game placement and prioritization based on player demand, engagement, and profitability
• Regularly update categories, featured games, provider visibility, and lobby priorities
• Ensure our casino offering remains competitive and complete versus key competitors and market benchmarks
• Monitor new releases, provider trends, and competitor catalogs to identify gaps and opportunities
• Work with the platform on:
  • new provider additions
  • missing games
  • catalog expansions
  • game visibility improvements
  • lobby and back-office fixes
• Control and support launches of new providers, games, categories, and catalog updates
• Track provider-side promo and tournament opportunities and communicate them to the CRM team in advance for campaign preparation
• Analyze game performance reports to identify:
  • top-performing games
  • underperforming titles
  • content gaps
  • suspicious or margin-negative patterns
• Escalate risky cases, suspicious behavior, or fraud-related patterns to the anti-fraud / payments team
• Recommend disabling, deprioritizing, or restricting problematic games where justified by data
• Manage back-office content, including:
  • banners
  • promo blocks
  • slider content
  • categories
  • game collections
  • translations
  • terms & conditions
  • other product text content
• Ensure front-facing casino content is accurate, localized, up to date, and aligned with current promotions
• Upload and maintain content through internal back-office tools and HTML editors
• Coordinate with Product, CRM, VIP, Marketing, Design, Platform, and Anti-Fraud teams
• Support improvements in lobby UX, discoverability, and category logic across desktop and mobile

Requirements

• 2+ years of experience in iGaming in content management, casino operations, game management, or lobby management
• Strong understanding of casino catalogs, providers, categories, tags, sorting logic, and player behavior
• Hands-on experience with casino lobbies, provider launches, game showcases, and on-site content
• Strong commercial mindset: ability to balance engagement and profitability
• Experience analyzing game performance data and using reports to improve catalog quality and lobby structure
• Understanding of key metrics such as game popularity, turnover, GGR/NGR, provider performance, and player engagement by category
• Experience working with platforms / aggregators / provider-related operations
• Strong attention to detail and accuracy in content and catalog management
• Experience with product back-office tools or CMS
• Basic HTML / markup understanding for working with editors and making small content adjustments
• Ability to manage translations, banners, promos, and other product content
• Strong competitor awareness and ability to benchmark catalog coverage and lobby quality
• Structured, proactive, and ownership-driven approach
• Strong cross-functional communication skills
• English — B1+

Nice to have

• Experience with Tier-1 markets
• Experience with tools such as SlotCatalog or similar market resources
• Experience preparing tasks for platform / development teams
• Understanding of anti-fraud signals in game reports

What success looks like in this roleIn the first months, this person should be able to:
 

• bring structure and ownership to casino lobby and content management
• improve catalog quality, completeness, and commercial relevance
• keep categories, banners, and promo materials consistently updated
• identify catalog gaps and push the platform to improve provider and game coverage
• improve lobby prioritization based on both demand and profitability
• build a reliable process for tracking provider opportunities and communicating them internally on time
• spot suspicious patterns in game reports and escalate risk cases when needed

What we offer

• Work on a fast-growing iGaming product
• High ownership and direct business impact
• Remote work with an international team
• Cross-functional work across Product, CRM, VIP, Marketing, and Platform teams
• Competitive salary and performance-based growth opportunities