GotYourBack Suppport

Overview: Strategic and operational leadership of the RA Support unit. You will drive performance excellence through multi-level team management, workforce optimization, and advanced analytics to ensure scalability and high service quality.
 

REQUIREMENTS:

• 1+ year as a Support/Team Lead (managing multi-level teams).
• English: B2/C1 (must have).
• Skills: Strong people management, SLA-driven mindset, and advanced reporting/analytical skills.
• Education: Higher (Technical preferred).
   

KEY RESPONSIBILITIES:

• KPI Management: Develop and execute strategies to hit targets (AHT, FCR, CSAT, Utilization, Cases/Requests per hour).
• Cross-functional Sync: Align goals with QA and Sales, optimizing workflows and cross-departmental processes.
• Analytics & Tools: Improve reporting tools/dashboards, define technical tasks for automation, and drive data-based decision-making.
• Team Development: Manage performance reviews, mentoring, and motivation; partner with HR on career frameworks and team scaling.
   

WILL BE A PLUS:

• Success in improving Attrition, CSAT, and hourly efficiency metrics.
• Experience in SaaS/Tech environments and scaling support operations.
• Proficiency in Workforce Planning and operational cost efficiency.
• CRM Admin experience and automation initiatives.

GotYourBack Support is a fast-growing BPO company providing Customer Support, Technical Support, and Revenue-Driven Sales Support for software businesses.

We are launching a structured B2B direction and are lookinLg for a strong Business Development Manager to build and own this process.
 

Role Overview:

This is a 0→1 builder role.
You will start independently and take full ownership of the B2B process - from defining ICP and generating leads to closing the first deals.

Once traction is achieved and the pipeline becomes predictable, you will scale the function and build a team around it.

What You Will Do

• Define and refine target segments and ICP
• Research and generate qualified leads
• Build and test outreach sequences (LinkedIn, email, etc.)
• Conduct intro calls and discovery meetings
• Prepare proposals and close deals
• Establish a structured and scalable B2B process
• Later: hire and scale a lead generation / B2B team
   

What We Expect

• Proven B2B experience (lead generation + full sales cycle)
• Experience building or improving a sales process
• Ability to work independently and take ownership
• Strong communication and negotiation skills
• Strategic mindset with hands-on execution ability
   

What Success Looks Like

• Clear ICP and positioning
• Consistent qualified meetings
• First closed B2B deals
• Scalable and documented process
   

What We Offer

• Opportunity to build and lead a new B2B direction
• Competitive compensation (base + bonuses)
• Flexible schedule
• Supportive management and fast decision-making

• Health insurance, paid leave, and additional benefits
   

  If you picture yourself as a part of a successful сompany — send us your CV! 

Ти — той самий «технічний геній» серед друзів?

GotYourBack шукає саме тебе! 💻✨

Якщо ти з комп’ютером на «ти», обожнюєш налаштовувати девайси та допомагати іншим розібратися в технічних тонкощах — у нас є вакансія Technical Support Representative, де ці скіли стануть твоєю професією.

Що ми шукаємо:

• Розуміння, як працює техніка та бажання розбиратися в софті.

• English B2+ (Speaking): ти будеш голосом нашої підтримки, тому важливо вільно спілкуватися по телефону англійською.

Чому з нами круто:

• Графік 4/4: працюєш інтенсивно, але відпочиваєш теж по-справжньому (всього ~120 годин на місяць).

• Full Remote: працюй у зручному кріслі з будь-якої точки України і не тільки. Але раптом що, у нас є ще офіс у Франківську😉

• Ми пропонужмо повноцінне навчання з нуля, прозора система грейдингу та бонуси за якість і кількість виконаної роботи.

• Оплачування страхування, оплачувані відпустки та лікарняні та інші бенефіти⭐️

Ставай частиною нашої команди вже сьогодні! Чекаємо на твоє CV! 🚀