Gismart

What you will do:

• Work with incoming tickets in Zendesk with a focus on billing issues.
• Provide quality support while adhering to the team’s SLAs and KPIs.
• Handle customer complaints and come up with creative solutions in line with Gismart’s support policy.
• Test new support channels in the future, e.g. chat support and phone support.
• Create and maintain the library of saved replies.
• Collaborate across teams for reporting and bug resolution.
   

Key qualifications:

• Written English — Advanced (C1-C2). Ability to create complex step-by-step instructions and handle billing issues while keeping replies clear, structured, and polite.
• Speed typing.
• Understand how mobile apps work (app versions, updates, compatibility with various devices).
• Understand the nature of subscriptions: renewals, refunds, billing.
• Stress-resistant
• Ability to work independently
• Good time management skills
• Be a team player
   

Will be a plus:

• Experience with PayPal/ Stripe or other payment platforms
• Experience with a ticket or chat systems (Zendesk/ Intercom/ Freshdesk, etc.)
• Genuine interest in the wellness sphere (dance, self-care, face yoga, nutrition).
   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Flexible Public Holidays Policy: Gismart provides its employees with 6 fixed public holidays per year and gives you the freedom to choose 5 additional holidays to your liking.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Responsibilities:

• Engage with key stakeholders (product managers, marketers) to identify needs and shape the analytics strategy
• Prioritize tasks based on business value and potential impact while balancing urgent requests with long-term strategic initiatives
• Build and maintain dashboards, reports, and key metrics to support data-driven decision-making
• Design, run, and analyze A/B tests to validate hypotheses, measure the impact of product changes, and drive continuous improvement
• Collect requirements and maintain the event logging template to ensure accurate and comprehensive tracking of user interactions and key product events
• Ensure data quality, uncover insights, and provide actionable recommendations to improve product and marketing performance
   

Requirements:

• 2+ years of experience in a similar analytics role
• Advanced SQL proficiency for querying and analyzing large datasets
• Strong Python skills (pandas, data visualization, statistics) for data manipulation and analysis
• Solid understanding of statistics, including experiment design, statistical tests, correlation analysis, and segmentation
• Hands-on experience with BI tools such as Tableau or Power BI
• Ability to communicate insights effectively by presenting analysis results in a clear and compelling manner
   

Would be a plus:

• Experience in full-cycle product analytics — owning both product and marketing analytics, independently prioritizing analytical tasks, and driving data-informed decisions
• Experience with subscription monetization products — understanding key metrics, user retention, churn analysis, and revenue optimization strategies
• Basic knowledge of Data Science — familiarity with machine learning concepts, predictive modeling, or clustering techniques
   

Technologies/tools used by the team:

• Tableau
• SQL
• AWS: Redshift, RDS, EC2, S3
• Python
• Airflow
• Git

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

About project

FitMe is a fitness app created for people who want to stay active without long, repetitive workouts. It offers short, easy-to-follow routines that can be done at home with no equipment. FitMe is perfect for busy people who want to maintain their health, boost energy levels, and feel good every day — without going to the gym or spending hours on exercise.

What you will do:

• Own full lifecycle of marketing funnels: from ideation and design through development, testing, analysis, and scaling
• Conduct market and user research to identify new growth opportunities
• Define, test, and refine value propositions for marketing funnels across different traffic channels
• Generate and validate hypotheses for A/B testing based on analysis of user behavior and marketing performance data
• Collaborate closely with marketing, product, engineering, design, and analytics teams to achieve business goals

• Evaluate and implement effective monetization strategies

   

Key qualifications:

• 1+ years of experience in product management, product/growth marketing, user acquisition, or creative marketing
• Experience setting tasks and communicating with development and design teams
• Understanding of unit economics
• User flow optimization experience
• Data-driven mindset with the ability to turn data & insights into actionable points
• Creative thinking and open mind

• English level — B2+

   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Your background:

• More than one year of experience with mobile apps.
• One year of experience with AI-generated videos or animation.
• Ability to analyze and optimize AI-enabled creative processes.
• Experience creating and optimizing prompts for various AI tools.
• Proficiency in Adobe (After Effects, Photoshop, and Illustrator).

Nice to have:

• Basic knowledge of 3D packages.

What you’ll do:

• Create content using generative AI tools.
• Generating graphic and video assets using AI platforms.
• Continuously exploring and implementing emerging AI tools in production pipelines.
• Organizing and facilitating educational workshops for the design team.

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Flexible Public Holidays Policy: Gismart provides its employees with 6 fixed public holidays per year and gives you the freedom to choose 5 additional holidays to your liking.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

What you will do:

• Identify and track infringements: Regularly monitor online ad platforms (Google, TikTok, Snap, Instagram, Youtube etc.), other social media, and e-commerce platforms for potential copyright infringements, and unauthorized use of our intellectual property
• Execute DMCA Takedowns: Draft, submit, and manage DMCA takedown notices to swiftly remove infringing content
• IP Rights Enforcement: Enforce our company’s intellectual property rights by identifying and addressing cases of trademark, and copyright across various digital channels. Maintain up-to-date knowledge of relevant IP laws, especially those governing online copyright and trademark protection.
• Collaboration with Internal Teams: Work closely with marketing, legal, and brand management teams to proactively identify potential areas of risk and stay aligned with brand protection goals. Provide recommendations for improving internal IP protection processes.

Key qualifications:

• 1-3 years of experience in brand protection, online enforcement, trust & safety, content moderation, or marketplace compliance.
• Strong pattern recognition skills and attention to detail in identifying deceitful or abusive activity.
• Knowledge of enforcement tools, and IP monitoring technologies.
• Ability to analyze complex submissions and deliver clear, well-reasoned approve/reject recommendations.
• Ability to manage change, recalibrate, and re-stack the queue to keep things moving.
• Professional fluency in English. Other EU languages are a plus.

Would be a plus:

• Experience working with a legal or legal-adjacent team preferred
• Experience working in a support team

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.