Gismart

What you will do:

• Work with incoming tickets in Zendesk with a focus on billing issues.
• Provide quality support while adhering to the team’s SLAs and KPIs.
• Handle customer complaints and come up with creative solutions in line with Gismart’s support policy.
• Test new support channels in the future, e.g. chat support and phone support.
• Create and maintain the library of saved replies.
• Collaborate across teams for reporting and bug resolution.
   

Key qualifications:

• Written English — Advanced (C1-C2). Ability to create complex step-by-step instructions and handle billing issues while keeping replies clear, structured, and polite.
• Speed typing.
• Understand how mobile apps work (app versions, updates, compatibility with various devices).
• Understand the nature of subscriptions: renewals, refunds, billing.
• Stress-resistant
• Ability to work independently
• Good time management skills
• Be a team player
   

Will be a plus:

• Experience with PayPal/ Stripe or other payment platforms
• Experience with a ticket or chat systems (Zendesk/ Intercom/ Freshdesk, etc.)
• Genuine interest in the wellness sphere (dance, self-care, face yoga, nutrition).
   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Flexible Public Holidays Policy: Gismart provides its employees with 6 fixed public holidays per year and gives you the freedom to choose 5 additional holidays to your liking.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

About the Role:

We’re looking for a driven and proactive Middle Talent Acquisition Manager to join our team and play a key role in scaling our hiring efforts. This position is ideal for someone with a strong foundation in recruiting, excellent stakeholder management skills, and a genuine passion for finding and attracting top talent. You’ll work closely with hiring managers across departments, oversee the entire recruiting process, and help shape the future of our team by bringing in individuals who share our values and ambitions.
 

What You’ll Be Doing:

• Own and manage the end-to-end hiring process for multiple roles across the organization
• Partner with hiring managers to understand their team’s needs, develop aligned hiring strategies, and deliver high-quality candidates
• Source candidates through a variety of channels: LinkedIn, Boolean searches, referrals, talent pools, and creative outreach campaigns
• Build and maintain diverse talent pipelines, especially for technical, product, and creative roles
• Screen candidates and assess their hard and soft skills, and provide structured, insightful feedback to hiring teams
• Actively contribute to process improvements to increase hiring speed, quality, and candidate satisfaction
• Ensure a best-in-class candidate experience through clear communication and thoughtful coordination
• Share insights on market trends, salary benchmarks, and competitive intelligence with internal stakeholders
• Act as a company ambassador and promote our brand, culture, and mission to external talent
• Track and analyze recruiting metrics to make data-driven decisions and improve outcomes
   

What We’re Looking For:

• 2+ years of experience in talent acquisition or recruiting (in-house or agency), preferably with a background in product companies
• Solid understanding of full-cycle recruitment and modern sourcing techniques
• Proven ability to find and engage passive candidates for hard-to-fill or niche roles
• Strong communication and stakeholder management skills, as well as the ability to build trusted relationships across levels
• Results-driven with a strong ownership mindset; comfortable working with goals and KPIs
• Fluent in English (written and spoken at an intermediate level or higher)
• Excellent organizational skills and the ability to juggle multiple roles and priorities
• A collaborative spirit and natural curiosity — always looking to learn and grow