GigRadar

Meet GigRadar📡 - a team of enthusiasts crafting a product that simplifies lead generation, slashes costs and supercharges marketing results by up to 10 times 🚀

Our work is a mix of creative fun and exciting challenges, where being quick and organized is key.

Come join us and help redefine the world with innovation!
 

Key Responsibilities:

• Conduct demo calls for prospected leads
• Win as many deals as possible
• Manage CRM (HubSpot) pipeline
• Provide support to existing clients
• Foster long-term and strong partnerships with clients
• Advocate for a win-win approach in all interactions
• Maintain regular communication with customers, partners, and suppliers, addressing their needs with empathy
• Upsell to clients
   

Requirements

• Proven experience in a B2B Customer Success Manager role, preferably within the SaaS industry. from 1 year
• Extensive knowledge of Upwork and a strong background on the platform
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients
• Strong problem-solving and analytical skills, with a keen eye for identifying client needs and opportunities for growth
• Ability to work both independently and collaboratively in a fast-paced, dynamic environment.
• Experience with Hubspot,
• Experience with search queries such as Boolean / ElasticSearch
• Confident and professional communication skills in English. Both verbal and written.

Role Description:

GigRadar.io (Upwork Lead Generation platform) is seeking an experienced and motivated Customer Success Manager (CSM) to join our team. As a CSM, you will play a crucial role in maintaining client satisfaction and helping our customers optimize their Upwork lead generation process using our platform.

Key Responsibilities:

1. Onboard new clients and provide them with all necessary guidance.

2. Track client progress, achievements, and key milestones, offering proactive support.

3. Build and maintain strong client relationships to ensure high satisfaction and retention.

4. Collaborate with various departments to resolve client inquiries.

5. Manage client plans, billing issues, and related matters.

6. Handle cancellation requests and work to retain as many clients as possible.

7. The working hours are from 12 or 1 PM Kyiv time, ending at 9 or 10 PM, to cover US clients.

Requirements:

1. Experience as a B2B Customer Success Manager, ideally in SaaS.

2. Strong knowledge of Upwork and lead generation on the platform.

3. Great communication skills to build trust and strong client relationships.

4. Problem-solving mindset with the ability to spot client needs and growth opportunities.

5. Comfortable working independently or with a team in a fast-paced environment.

6. Familiarity with tools like Notion, HubSpot, and Intercom.

7. Understanding of search queries (e.g., Boolean, ElasticSearch).

8. Fluent in English (spoken and written)

Join our team at GigRadar and help us empower freelancers and agencies to excel in the competitive Upwork landscape.

Compensation:

Base Salary: $700 + bonuses based on KPI's