Fidel Partners

We are an iGaming company with over three years of experience and a team of 1000+ specialists.

Our achievements include 8 large projects that are popular among our clients and successfully operate in Tier 1-3 locations.
We attract and value highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new markets.

Due to the expansion of our department, we are looking for a Business Development / PSP

Main tasks:

• Search for PSP providers (CIS market, India), discussion of cooperation terms (understanding of commercial terms and their agreement, signing the contract, understanding which points and conditions need to be paid attention to: additional %, turnover)
• Conducting the compliance process
• Conducting the process of preparation of necessary documentation for PSP integration
• Understanding the market of payment systems, knowledge of current PSP providers, reputation of payment partners
• Analysis of competitors
• Management of existing partners
• Control of the conversion of the work of PSP providers

• Solving issues in the process of maintaining PSP providers

   

What we expect from you:

• Work experience of 2 years or more in forex, gambling, crypto or fintech
• Ability to negotiate, analyze the market
• Understanding the legal process of compliance
• Knowledge of effective search channels for PSP providers
• Experience working with quarterbacks, understanding the rebounding process
• Regular attendance at conferences
• Experience setting up processing for brands "from scratch"

• Activity, sociability, readiness to work with large volumes of data

   

Why you should join us:

• We work remotely: Mon-Fri, from 9:00 to 18:00
• Paid vacation and sick leave  – we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.  
• Competitive salary  – your contribution will be properly valued. 
• Participation in company internal events  – knowledge exchange among colleagues and enhancing your expertise. 
• 100% guaranteed professional development and acquisition of new skills.
• As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company.

If this vacancy interests you, send us your resume — you might be exactly who we're looking for!

We are an iGaming company with more than three years of experience and a team of 1000+ specialists.

Our achievements include 8 large projects that are popular among our customers and successfully operate in Tier 1-3 locations.

The company attracts and values highly qualified specialists, which allows us to build processes efficiently and successfully expand our presence in new locations.

In connection with the expansion of the department, we are looking for a Sales Manager to join the team, who will be responsible for communicating with customers through phone calls.

Responsibilities:

• Negotiate with existing clients to familiarize them with the project and sell additional services and bonuses
• Advise clients on the services and opportunities of the project
• Assist in resolving customer issues in case of their occurrence, communicate with other departments of the company

Our wishes:

• At least 0.5 years of experience in sales is desirable
• We can consider candidates without experience, but with a desire to develop and earn
• Experience in working with people
• You are purposeful, active, attentive
• You are ready to learn new things and work in a team

• You have a PC or laptop, a headset with a microphone and a stable Internet connection

   

We offer:

• Cooperation with a product company as part of a large international holding
• Stable competitive salary ($ rate + KPIs)
• Salary payment twice a month
• Paid internship and training, as your professional development is very important to us
• Work schedule: 5/2 from 9 to 18 (GMT+1), with floating days off,
• Paid vacation and sick leave\Remote work format
   

If this vacancy interests you, send us your resume — you might be exactly who we're looking for!

🎯 Who we’re looking for:
We’re looking for a detail-driven and design-savvy Content Engineer to join our partner team! If you love working with Strapi, HTML/CSS/JS, and turning beautiful Figma designs into high-performance content experiences—this role is for you! 💻🎨

You'll be part of a passionate and fast-growing team building a multi-brand, SEO-optimized, Headless B2C platform from the ground up. We move fast, build smart, and always aim to deliver next-level digital experiences. 🚀

💼 Your Responsibilities:
🛠 Manage and enhance content operations using Strapi CMS
🎨 Build and update responsive layouts using HTML5, CSS3, JS
📐 Collaborate with designers, BAs, and developers to bring content to life
🔍 Troubleshoot cross-browser and cross-device display issues
📈 Optimize content for SEO, performance, and accessibility
📊 Analyze content engagement and suggest UX improvements
🤝 Partner with devs to solve CMS-related challenges

📌 What we’re looking for:
✅ Solid hands-on experience with HTML5, CSS3, and JavaScript
🎨 Familiarity with SASS/SCSS and responsive design best practices
📁 Confident working with Figma and converting designs into code
🌍 Understanding of SEO fundamentals and best practices
📱 Experience building for mobile-first, responsive platforms

✨ Nice to have:
⚛️ Experience with React, Next.js, Material UI
🌐 Multilingual content management experience
🔧 Familiarity with CI/CD pipelines (GitLab, JIRA, Confluence)
🚀 Web performance optimization and JAMstack knowledge
🌱 Basic understanding of Node.js

🧠 Soft Skills:
💬 Excellent communication and teamwork
🤝 Willingness to support and share knowledge
✍️ Written English skills for clear documentation and collaboration

🌟 What we offer:
🏡 Flexible remote work schedule
🌴 Paid vacation and sick leave
💻 All necessary equipment provided
📚 Internal events, meetups, trainings & open knowledge-sharing culture
🚫 No micromanagement, fast decision-making, flat structure
🌍 A chance to work on a truly scalable, global platform with modern tech

🚀 Ready to shape the future of content engineering in a high-impact product?
Apply now and let’s build something amazing together! 🧱✨

🎯 Who we’re looking for:
We’re on the hunt for a strategic and results-driven Head of PSP to lead and grow our payment infrastructure! If you know the ins and outs of payment providers, love solving conversion puzzles, and thrive in fast-moving industries like iGaming, crypto, or fintech—this is your opportunity to own it! 💳⚡

💼 Your Responsibilities:
🔍 Identify, negotiate, and integrate PSP providers, focusing on CIS markets
📊 Monitor and optimize payment conversion across providers
📈 Conduct competitive analysis and benchmark industry practices
🧩 Manage payment cascading and routing logic to ensure efficiency
🛠 Troubleshoot and resolve any issues with PSP integrations
🤝 Build long-term partnerships with payment vendors
🌍 Represent the company at industry conferences and expos
👥 Lead and grow the PSP team with a hands-on, data-driven approach

📌 What we’re looking for:
 

✔️ 2+ years in a managerial position in iGaming, gambling, forex, crypto, or fintech

✔️ Deep understanding of PSP operations, gateways, and processing systems

✔️ Strong negotiation skills and a talent for relationship-building

✔️ Proven experience setting up payment processing and managing cascading

✔️ Understanding of conversion metrics and how to influence them

✔️ Willingness to travel and attend industry events

✨ Bonus points for:
🕵️‍♂️ Experience in fraud monitoring and chargeback handling
🤝 Managing P2P payment systems
🔄 Familiarity with Payment Hub architecture, routing, and cascading setups

🛠 Tech & Soft Skills:
📈 Analytical mindset with a clear focus on performance
🤖 Comfortable working with data dashboards and conversion tracking
⚙️ Experience working with transactional systems, APIs, and PSP panels
🎯 Goal-oriented leadership style with strong team-building skills

🌟 Why join us:
🏡 Remote-first culture (Mon–Fri, 10:00–19:00 UTC+2) — no commutes, just impact
🌴 Paid vacation, sick leave, and a day off on your birthday
💸 Competitive salary — we value your expertise
📚 Regular knowledge-sharing events and opportunities to grow
🧠 Zero micromanagement — real ownership and fast decisions
🚀 Be part of a profitable and ambitious company that's aiming to lead the market

🎉 Ready to build the future of payments with us?
Apply now and take charge of one of the most vital functions in our business! 💥

🎯 Who we’re looking for:
We’re searching for an experienced Head of Support to take full ownership of our multi-functional support division—including Customer Support, VIP Support, and Payment Support. If you're a strategic leader who thrives in fast-paced environments and knows how to build, optimize, and elevate service teams—this is your next big move! 🚀

💼 Your Responsibilities:
🏗️ Oversee and lead four support sub-departments: Customer Support, VIP Support, Payment Support, and Tier 2
⚙️ Optimize workflows, improve processes, and drive team efficiency
🌟 Enhance service quality to maintain and increase our CSAT score
👥 Recruit, onboard, mentor, and develop team members across all levels
📊 Monitor key performance metrics (CSAT, FRT, SLA adherence) and ensure continuous improvement
🛠 Manage support infrastructure: HelpDesk, Live Chat, Intercom, and CRM systems
🤝 Collaborate cross-functionally with Antifraud, Product, Design, and more to improve the end-to-end customer experience

📌 What we’re looking for:
✔️ A leader with 2+ years of experience in a similar role—iGaming experience is a big plus!
✔️ Proven ability to build and scale support teams and processes
✔️ Strong background in service quality assurance and performance management
✔️ Experienced in training, developing, and motivating high-performing teams
✔️ Excellent communication, conflict resolution, and stakeholder management skills
✔️ Comfortable navigating fast-paced environments with constant change

🛠 Tech & Domain Skills:
📂 Proficiency in GSuite and Microsoft Office tools
💬 Hands-on experience with support tools like Live Chat, Intercom, HelpDesk
🧩 Familiarity with custom CRM systems and support data workflows
💸 Basic understanding of payment provider mechanics (PSPs, acquiring, crypto, P2P)—especially relevant in iGaming

🚀 Ready to lead and transform the heartbeat of our customer experience?
Apply now and let’s elevate service standards together! 🌍✨

We are an iGaming company with over 4+ years of experience and a team of more than 1300+ specialists. 

Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations. 

Join the team that launches new projects in various markets and shapes the future of the iGaming industry.
 

What Experience Is Important to Us: 

• 3+ years as a Casino Product Manager
• Deep understanding of KPIs: GGR, NGR, LTV, Bonus Cost
• Strong A/B testing, UX/UI, segmentation & CJM skills
• Hands-on with GA, Hotjar, Power BI
• Solid knowledge of CIS market, PSPs & providers
• Team leadership experience, platform feature ownership
• Results-oriented, agile, with excellent communication skills

What You Will Do:

• Lead the product team for the CIS region
• Monitor payment performance, core metrics & competitors
• Launch and optimize features, bonuses, tournaments
• Analyze player behavior (Webvisor, UX feedback)
• Conduct A/B tests, deliver insights via Power BI
• Work closely with CRM, Retention & Support teams
• Manage backlogs, create specs, mockups & priorities

Why you should join us:

• We work remotely: Mon-Fri, from 10:00 to 19:00 (GMT+3) – save time by avoiding commuting.
• Work equipment  – everything you need for your productivity and comfort. 
• Paid vacation and sick leave  – we care about your health and timely rest.
• Cool creative gifts for holidays and events – we know how important it is to delight our employees on special occasions. 
• Competitive salary  – your contribution will be properly valued. 
• Participation in company internal events  – knowledge exchange among colleagues and enhancing your expertise. 
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
• Referral program in the company – build a dream team with us and receive nice bonuses. 
• 100% guaranteed professional development and acquisition of new skills.
   

As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.
 

Join the best! 🚀

🎯 Who we’re looking for:
We’re looking for a detail-obsessed and data-savvy Finance Manager to take ownership of PSP statement reconciliation, balance audits, and fund reallocations. If you thrive on precision, structure, and working with high volumes of financial data—this role is calling your name! 💼💸

💼 Your Responsibilities:
📄 Ensure accurate and timely reconciliation of PSP (Payment Service Provider) statements
📊 Conduct regular balance audits and verify correctness of reflected funds
🔁 Handle fund reallocations between PSPs, including on-call duties during weekends
📌 Perform daily cost breakdowns by category across all projects
🧾 Assist with various financial tasks and maintain up-to-date documentation

📌 What we’re looking for:

✔️ 3+ years of experience in a relevant finance or accounting role

✔️ Hands-on expertise with PSP operations and reconciliations

✔️ Strong analytical skills and comfort with large datasets

✔️Solid experience building and maintaining management reporting

✔️High attention to detail and accountability for financial accuracy

🛠 Tech & Soft Skills:
📊 Proficient in Excel / Google Sheets (pivot tables, formulas, etc.)
📂 Familiarity with financial documentation workflows and reporting tools
💬 Strong communication and collaboration skills
⏱ Ability to work with tight deadlines and manage time effectively
🧩 A proactive and structured mindset with a passion for process optimization

🚀 Ready to bring structure and clarity to complex financial operations?
Apply now and help us keep the numbers clean, clear, and under control! 🧮✅

💼 Join us as a Customer Retention Analyst and become part of a team that drives data-informed decisions, enhances player engagement, and shapes the future of iGaming through smart analytics! 📊🚀

🎯 Who we’re looking for:
We’re on the hunt for a Customer Retention Analyst who’s passionate about player behavior, data-driven strategies, and lifecycle optimization! If you live and breathe cohorts, dashboards, and retention frameworks—this is your moment to shine! 🌟

💼 Your Responsibilities:
📊 Dive deep into behavioral and cohort analysis across all player segments: F2P, FTD, NGR+, VIP, Retained, Reactivated, Churned
🧠 Develop and validate retention hypotheses: welcome flows, win-back strategies, anti-churn triggers, personalized bonuses, and engagement boosters
📈 Build and maintain BI dashboards tracking key retention KPIs: LTV, churn rate, retention rate (D1, D7, D30), reactivation rate, ARPPU, repeat deposit rate, session frequency
🔍 Segment player base using RFM and clustering models
📣 Analyze performance of CRM campaigns (email, push, SMS, calls) and A/B tests
🤝 Support personalization of communication scripts and retention strategies
⚠️ Identify churn risks and reduce dependency on bonus-based retention

📌 What we’re looking for:
✔️ 3–5 years of experience in retention/lifecycle/CRM analytics—ideally in iGaming, e-commerce, or digital B2C
✔️ Proven track record with segmentation, cohort analysis, and A/B testing
✔️ Solid experience in BI reporting and dashboarding (Power BI, Tableau, Looker)
✔️ Strong grasp of retention metrics: LTV, churn, repeat rate, session frequency
✔️ Experience designing and analyzing A/B tests, uplift models, and control groups
✔️ Collaborated with CRM teams to launch and optimize personalized retention strategies
✔️ Comfortable working with SQL and data warehouses
✔️ Proactive in generating hypotheses, yet open to iterative teamwork and feedback

🛠 Tech & Soft Skills:
🧮 Advanced SQL and BI tools (Power BI preferred)
🔗 Familiarity with data architecture and automation pipelines
🗺️ Strategic mindset with a detail-oriented approach to customer journeys
💬 Strong communication skills and ability to collaborate across departments
📘 English proficiency (technical reading and documentation; writing is a plus!)

🚀 Ready to take your retention analytics career to the next level?
Apply now and let’s create game-changing strategies together! 🎉

We are looking for a dynamic and strategic Head of Acquisition to lead our performance marketing efforts across LATAM / Africa / Asia GEOs. The main goal of this role is to build a scalable, profitable, and sustainable acquisition funnel through all available traffic channels. You’ll be responsible for setting up the department from scratch — including structure, processes, and team — while continuously evaluating traffic quality and return predictability. 

We are prepared to support you, provide all necessary resources, and create conditions where your experience and skills will be fully appreciated.
Join our team and reach new heights with us!

What You’ll Be Doing:

• Work with one of these GEOs on your own product:  LATAM / Africa / Asia GEOs.
• Build the acquisition department from scratch: team, structure, processes
• Drive only high-quality traffic, using BI tools for fraud detection and traffic analysis
• Hire and lead a high-performing team: Affiliate Managers, Head of B2B
• Manage and scale key channels: Facebook, SEO (brand/cross/non-brand), UAC, ASO, PPC, Influencer & Streamer marketing, affiliate networks
• Negotiate and improve partner deals, payout models, and performance terms
• Develop and execute a strong inbound & outbound acquisition funnel
• Build local partnerships via forums, groups, and personal networks
• Collaborate with the product team: landings, pre-landings, A/B testing, funnel localization
• Take charge of financial planning: manage $300K+ monthly budgets, channel allocation, track ROI/CPA/ARPU

• Analyze user CJMs to find friction points and boost conversions

  
  What Experience Matters to Us:

• 5+ years in gambling/betting verticals
• 2+ years in a leadership role in acquisition marketing
• Strong knowledge of Afr / Mx / CIS GEOs and best-performing traffic sources
• Proven record in scaling acquisition through strong partner relationships
• Experience in building departments from scratch
• Deep understanding of traffic quality metrics: FTD %, deposit frequency, ARPU, LTV
• Hands-on with: Paid Social (FB, TikTok, etc.), Google Ads / UAC, ASO / SEO, Influencer & Streamer marketing, Affiliate / CPA networks
• Strong partner management and deal optimization skills
• Confident managing $300K+ monthly budgets, reaching 10K+ FTDs
• Analytical thinker with solid BI tools knowledge & media planning
• Understanding of unit economics, CJM & funnel optimization
• Clear knowledge of compliance and nuances in gambling promotion in emerging markets
  
  Why you should join us:
• You will have the chance to influence the product and assemble a team that fits your vision.
• Absence of micromanagement, hierarchy, fast decision-making speed.
• Competitive salary and incentives for your contribution and result.
• Our main working schedule: 10:00 - 19:00 (UTC+2), fully remote plus coworking space payment worldwide.
• The opportunity to participate in the company's internal events: open negotiations and product meetings.
• Attending top conferences around the world.
• Perks such as paid sick leave and vacations, plus additional day off in honor of your birthday.
• Investment in both hard skills and personal skills.
   

As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

Join the best! 🚀

🎯 Who we’re looking for:
We’re seeking a charismatic and experienced Coach of VIP to elevate the performance of our top-tier client team. If you’re passionate about soft skills, premium service standards, and unlocking team potential—you’re exactly who we need! 🌟

💼 Your Responsibilities:
🔍 Evaluate the current skills and growth areas of the VIP team
📚 Design and implement a structured training system (modules, workshops, individual coaching)
🎯 Boost confidence and performance when working with Platinum-level clients
🧠 Develop scripts, guides, and best practices for soft- and power-communication
🧩 Set communication standards and help shape a high-class customer journey
🎙️ Deliver impactful training sessions and real-time case reviews
🙌 Provide ongoing feedback, coaching, and support to each team member

📌 What we’re looking for:
✔️ 3+ years of experience as a business trainer/coach, ideally in sales, service, VIP, or HNW segments
✔️ Proven success in building training programs from scratch
✔️ Deep expertise in communication, client service excellence, influence, and emotional intelligence
✔️ Skilled in both online and offline training delivery
✔️ Strong presence, structure, and credibility in every interaction
✔️ Bonus: background in iGaming, digital services, or luxury segments; coaching certifications

🛠 Tech & Soft Skills:
🧠 Strong analytical and mentoring mindset
📈 Ability to turn insight into action and insight into training
💬 Confident communicator with a talent for engagement and clarity
📑 Competent with digital training tools and materials

🚀 Ready to coach a high-performing team into the VIP elite?
Apply now and help us create exceptional service experiences, one platinum client at a time! 💎

We are an iGaming company that was founded more than 4 years ago by a group of passionate professionals, and today we are 1300+ people!

We have 10 own brands that are very popular among customers and are focused on Tier 1-3 countries.

Our advantages are IGaming, 10 brands, operations in Tier 1-3 countries, stability, the ability to implement and develop!
 

Responsibilities:

• Transfer current processes from the main company;
• Together with the CEO, build and form new processes in the company for HR (daily work);
• Set up and implement the HR management system;
• Build a process of HR management;
• Conduct onboarding, offboarding;
• Work with HR documentation;

• Have experience as a People Partner.

   

Requirements:

• Knowledge of English (Upper - intermediate);
• Experience of working in HR position from 1.5 years;

• Experience with HR systems (hibob, bambooHR, peopleforce, odoo, etc.)

   

   

Why You Should Join Us

• Creative freedom: Work on innovative projects in a fast-paced iGaming environment.
• Growth opportunities: Develop your skills and expand your expertise in a dynamic team.
• Remote flexibility: Work with a talented, international team in a flexible and supportive environment.
• Competitive compensation: Your creativity and expertise will be valued and rewarded.

We are an iGaming company with over three years of experience and a team of more than 1000+ specialists.

Our achievements include 8 major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.

Join the team that launches new projects in various markets and shapes the future of the iGaming industry.

Role Overview:
As a Recruiter, you will play a key role in scaling our teams by identifying, attracting, and hiring the best talents in the iGaming industry across different functions (Product, Tech, Operations, etc.). You’ll work closely with hiring managers and C-level executives, manage the full-cycle recruitment process, and help us build a winning team culture.

Key Responsibilities:

• Manage the end-to-end recruitment process: from gathering requirements to closing offers.
• Partner with hiring managers to deeply understand hiring needs and team goals.
• Source and attract candidates through various channels: LinkedIn, internal database, networking, industry events.
• Screen and assess candidate applications, conduct initial interviews.
• Coordinate and schedule interviews with hiring managers.
• Maintain candidate pipelines for multiple vacancies at once.
• Maintain accurate recruitment data and reporting.

Requirements:

• 2+ years of experience in full-cycle recruitment, ideally within iGaming or tech industries.
• Understanding of the iGaming industry and its specific hiring challenges.
• Experience in hiring for different markets (Tier 1–3) is a plus.
• Strong sourcing skills and ability to engage passive candidates.
• Excellent communication skills.
• Ability to manage multiple vacancies and priorities in a fast-paced environment.
• Proactive, result-driven, and self-organized.
   

Why you should join us:

• We work remotely: Mon-Fri, from 9:00 to 18:00 (CET)
• Paid vacation and sick leave – we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.
• Competitive salary – your contribution will be properly valued.
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
• 100% guaranteed professional development and acquisition of new skills.

We are an iGaming company with over three years of experience and a team of more than 1000+ specialists.

Our achievements include 8 major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.

Join the team that launches new projects in various markets and shapes the future of the iGaming industry.

As a Recruitment Team Lead, you will be responsible for setting priorities, improving recruitment processes, and ensuring timely and high-quality hiring across all departments, from C-level positions to operational and technical roles.
 

Key Responsibilities:

• Lead, mentor, and develop the recruitment team to achieve hiring goals.
• Build and execute effective hiring strategies for various departments (Product, Marketing, Operations, etc.).
• Work closely with hiring managers to understand role requirements and ensure successful candidate placement.
• Manage full-cycle recruitment processes, ensuring a positive candidate experience.
• Monitor and report on recruitment metrics to improve performance.
• Drive employer branding initiatives to strengthen our position in the global iGaming market.
• Ensure alignment with business growth plans and staffing forecasts.
• Implement best practices and continuously improve recruitment processes.

Requirements:

• 3+ years of experience in recruitment, with at least 1 year in a leadership role.
• Previous experience in the iGaming industry.
• Proven ability to successfully manage and develop a recruitment team.
• Experience in full-cycle recruitment for both technical and non-technical roles.
• Strong communication and stakeholder management skills.
• Proactive, results-driven, and hands-on approach.
• Excellent organizational and multitasking abilities.
• Upper-Intermediate English (written and spoken).
  
  Why you should join us:
• We work remotely: Mon-Fri, from 9:00 to 18:00 (CET).
• Paid vacation and sick leave – we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.
• Competitive salary – your contribution will be properly valued.
• Participation in company internal events – knowledge exchange among colleagues and enhancing your expertise.
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
• 100% guaranteed professional development and acquisition of new skills.

We are an iGaming company with over three years of experience and a team of more than 1000+ specialists.

Our portfolio includes 8 successful projects popular among users and actively operating in Tier 1–3 countries.
We value strong professionals who are ready to influence product quality and drive business results.
Thanks to a well-built infrastructure and team expertise, we confidently enter new markets and develop existing products.

Join our team to lead the Support direction and shape the future of player service in the iGaming industry.

What experience is important to us:

• 2+ years of experience in a similar leadership role.
• Experience in iGaming will be a strong advantage.
• Proven experience in managing support teams (including VIP and payment support).
• Deep knowledge of customer support processes, performance metrics (CSAT, FRT), and quality standards.
• Strong leadership, team development, and mentoring skills.
• Experience working with support tools: HelpDesk, Live Chat, Intercom, custom CRMs.
• Basic understanding of payment systems (PSPs, P2P, acquiring), especially for the Indian market.

What you will do:

• Take full ownership of the customer support department, including 4 sub-teams: General Support, VIP Support, Payment Support, and Tier 2.
• Build and optimize workflows, improve efficiency and team performance.
• Lead recruiting, onboarding, and development of team members.
• Monitor KPIs and maintain high service standards in a 24/7 environment.
• Manage tools and platforms used by the team (HelpDesk, Live Chat, CRM, etc.).
• Cooperate with Antifraud, Product, and Design teams to improve customer experience.

• Assess current processes and propose an improvement plan during the probation period.

   

Preferred Skills:

• Strong problem-solving and crisis management skills.
• High emotional intelligence and communication skills.
• Adaptability and focus on results in a fast-paced environment.

• Familiarity with GSuite, Microsoft Office (Outlook, Teams), and customer data systems.

   

Why you should join us:

• Remote format: Mon–Fri, 10:00–19:00 (GMT+3) – no commuting needed.
• All necessary equipment provided for a productive and comfortable work environment.
• Paid vacation and sick leave, plus a day off on your birthday.
• Creative gifts for holidays and team events.
• Competitive salary – we value your expertise.
• Participation in internal company events – share knowledge and grow together.
• No micromanagement and rigid hierarchies – open communication and quick decisions.
• Referral program – invite strong professionals and receive bonuses.
• Guaranteed professional development – enhance your skills and career path with us.

Apply now and take charge of the support direction in a global iGaming company!

We are an iGaming company that was founded more than 4 years ago by a group of passionate professionals, and today we are 1300+ people!

We have 10 own brands that are very popular among customers and are focused on Tier 1-3 countries.

Our advantages are IGaming, 10 brands, operations in Tier 1-3 countries, stability, the ability to implement and develop!

Responsibilities:

• Providing consulting expertise on Chile and/or Peru markets;
• Analysis of local leads and recommendations on chips and marketing;
• Assistance in adapting bonus systems, cashback, VIP programs;
• Recommendations on payment instruments and providers;
• Advice on player behavior and engagement models;
• Formation of an idea of the “norm” by metrics in the region;
• Assessment of the competitive situation and entry opportunities;
• Participating in site localization and user floo;
• Testing hypotheses and strategies against realities;

• Possible participation in UX assessments and retention models.

   

Requirements:

• Experience in a strong casino/betting platform in Chile and/or Peru;
• Understanding of the local market, player preferences, popular providers and payment providers;
• Deep familiarity with: bonuses, interfaces, marketing, cross-promotions;
• Willingness to work flexibly in a consulting/advisory format;
• Ability to communicate information in a clear and structured way.

Will be a plus:

• Experience in a marketing, product, analytics or CRM position;
• Understanding of basic retention and acquisition mechanics;
• Knowledge of key metrics (NGR, ARPU, Average Dep, Churn, MAU/WAU/DAU, LTV, % conversion, etc.).;
• Experience in a startup environment is a plus;

• Fluent English (if possible, understandable, without or with minimal accent).

   

Why You Should Join Us

• Creative freedom: Work on innovative projects in a fast-paced iGaming environment.
• Growth opportunities: Develop your skills and expand your expertise in a dynamic team.
• Remote flexibility: Work with a talented, international team in a flexible and supportive environment.
• Competitive compensation: Your creativity and expertise will be valued and rewarded.