Fidel Partners

We are looking for a CRM Professional who is ready to step into a Head position and take full ownership of CRM and player retention for a B2C online casino brand.

This is a hands-on role for someone who wants to build the retention function from the ground up. At the initial stage, there will be no large CRM team underneath you - you will personally set up the processes, segmentation, campaigns, and retention strategy. As the product scales, the function and team are expected to grow around this role.

The product is currently being prepared for launch in new European markets, with an initial focus on the DACH region.

What you will do:

• Build and own the CRM & Retention function from the ground up.
• Develop the player lifecycle strategy across acquisition, activation, retention, reactivation and churn prevention.
• Create and manage segmented CRM campaigns across Email, Push, SMS and In-app channels.
• Build player segmentation based on lifecycle stage, behaviour, and value.
• Analyze cohort retention, redeposit frequency, average deposit behaviour and LTV to identify growth opportunities.
• Own the bonus and promotional calendar, balancing retention performance with bonus cost and margin.
• Develop reactivation mechanics for inactive and churned players.
• Work with VIP/high-value player segments together with the relevant teams.
• Set up and manage CRM processes in Customer.io.
• Define communication logic, offers and content for CRM campaigns and use AI tools where appropriate to support content creation.
• Monitor retention KPIs, identify performance gaps and continuously test new mechanics and communication approaches.
• Manage the transition of retention activities from the existing outsourced setup to an in-house function.
• Work directly with the CEO and collaborate with Product, Support/VIP, Affiliates and other teams.

What we're looking for:

• 3+ years of hands-on CRM / Retention experience in online casino / iGaming in a small company.
• Tier 1 market experience.
• Strong practical experience building and launching CRM campaigns yourself.
• Understanding of player lifecycle, segmentation, retention, and reactivation mechanics.
• Experience working with retention cohorts, redeposit behaviour, LTV and bonus economics.
• Experience with CRM / messaging platforms; Customer.io experience is highly relevant.
• Strong Excel / Google Sheets and analytical skills.
• Ability to combine analytics with creative campaign and offer development.
• Comfortable working independently and building processes without an established CRM team.
• Russian or Ukrainian(fluent) + English sufficient for day-to-day work.

Nice to have:

• Experience with domain warming and email deliverability.
• SQL knowledge.
• Sportsbook retention experience in addition to casino.
• Experience with Figma and AI tools such as Claude or ChatGPT.

We are a professional SEO company working with international clients in highly competitive iGaming and casino niches.
Our team of specialists creates and scales SEO strategies for project portfolios where results and a systematic approach truly matter.
We continuously improve our processes, implement cutting-edge optimization methods, and are looking for a Head of SEO who will help us scale the direction and build teams for effective project growth.
 

Key Responsibilities

• Develop and implement SEO strategies for project portfolios and international brands
• Build, manage, and scale teams of SEO specialists, team leads, and experts of various profiles
• Optimize internal processes to scale the SEO direction and increase overall efficiency
• Work with highly competitive geographies, continuously improving approaches and adapting to search engine algorithm updates
• Collaborate with all key departments of the company to ensure effective traffic monetization
   

Requirements

• 5+ years of hands-on experience in SEO
• 2+ years of experience managing SEO teams or SEO directions
• Experience working with large-scale SEO projects and multi-brand structures
• Strong technical SEO expertise (indexing, redirects, canonicals, server responses)
• Practical understanding of Google Core Updates, E-E-A-T, and anti-spam filters
• Experience setting tasks for developers and controlling their execution
• Understanding of a performance-driven approach to SEO and traffic monetization
• Experience in iGaming, casino, affiliate, or other highly competitive niches will be a strong advantage
• Strong analytical and strategic mindset combined with a realistic assessment of team resources and capabilities
   

What We Offer

• A key role in developing the SEO direction of an international holding
• High level of autonomy in strategic decision-making and the opportunity to implement your own ideas
• Long-term cooperation with a stable and fast-growing company
• Direct support from company owners and a senior team with deep SEO expertise
• Flexible cooperation format (in-house or contract), modern tools, and all necessary resources to execute ambitious plans
  
  📩 Ready to build a high-impact affiliate program from the ground up? Send us your CV — let’s talk!

We are a fast growing international iGaming company, and we are looking for an experienced Head of VIP Operations to lead the full VIP player lifecycle for our CIS market, from PreVIP to VIP, High Roll, Recovery, and Reactivation. You will own the commercial performance of the VIP business, ensuring sustainable revenue growth, player retention, and long term player value, while leading multiple management layers across the VIP organization.
 

What you will do:

• Own and manage the full VIP lifecycle, including Active VIP, Recovery, Reactivation, High Roll, and PreVIP segments
• Drive VIP revenue growth by increasing player activity, deposits, retention, and lifetime value
• Monitor and optimize key metrics including churn, downgrades, reactivation, retention, and VIP base stability
• Lead the High Roll function, balancing commercial opportunities, player retention, and risk management
• Oversee the PreVIP pipeline and improve conversion into the VIP segment
• Partner closely with the Retention team on campaigns, promotions, and engagement initiatives
• Evaluate the effectiveness of VIP offers and provide strategic recommendations
• Analyze player behavior and financial performance to identify growth opportunities
• Lead, mentor, and develop multiple management layers, including Heads, Team Leads, and Managers
• Set goals, monitor KPIs, and drive operational excellence across all VIP functions
   

What we are looking for:

• Proven experience managing the full VIP lifecycle with direct ownership of commercial performance
• Hands on experience across VIP, Recovery, Reactivation, and High Roll operations
• Strong understanding of player economics, including deposits, payouts, hold, churn, retention, and player value
• Experience managing large teams within a multi layer leadership structure
• Strong knowledge of High Roll player behavior and risk management
• Strong analytical and decision making skills
• English level B2+, written and spoken
   

Why join us:

• Fully remote work
• Competitive compensation with fixed salary and monthly KPI based bonus
• Paid vacation and sick leave
• Access to a corporate psychologist, including individual and group sessions
• Monthly leadership and professional development programs
• Dynamic international environment with direct impact on business growth and strategic decisions

ABOUT THE COMPANY
 

We are a fast-growing iGaming company operating across Tier-1 and Tier-2 markets. Our SEO department is one of the key drivers of user acquisition, focused on building scalable organic growth through technical excellence, high-quality content, strategic link building, and innovative SEO approaches.

As we continue expanding our portfolio, we are looking for an experienced SEO Specialist who can take ownership of multiple projects, identify growth opportunities, and contribute directly to the long-term success of our brands.
 

ABOUT THE ROLE
 

We are looking for an SEO Specialist with hands-on experience in highly competitive niches such as betting, gambling, casino, or other gray-hat industries.

You will be responsible for developing and executing SEO strategies across multiple websites targeting Tier-1 and Tier-2 GEOs. This role combines Technical SEO, Content SEO, Link Building, competitor analysis, and performance optimization.

You will work closely with developer, content team, and link builders while having the opportunity to test new hypotheses, influence SEO strategy, and drive measurable business results.
 

GOALS FOR THE PROBATION PERIOD (FIRST 90 DAYS)
 

• Complete a full SEO audit of assigned projects and identify key growth opportunities;
• Analyze competitors and prepare actionable SEO recommendations;
• Build and implement SEO roadmaps for target GEOs;
• Improve technical SEO health and content performance across managed websites;
• Launch and optimize link-building activities aligned with project goals;
• Successfully contribute to website launches, audits, and content optimization initiatives.
   

WHAT YOU WILL DO
 

SEO Strategy & Analysis

• Develop and execute SEO strategies for websites targeting Tier-1 and Tier-2 markets;
• Conduct comprehensive competitor research and identify growth opportunities;
• Monitor rankings, traffic trends, and algorithm updates, adapting strategies when necessary;
• Analyze SEO performance and provide data-driven recommendations.
   

Technical SEO

• Launch and audit websites from an SEO perspective;
• Prepare technical requirements and tasks for developers;
• Conduct technical SEO audits and ensure timely implementation of recommendations;
• Identify and resolve crawling, indexing, rendering, and site performance issues.
   

Content SEO

• Perform keyword research and build semantic cores;
• Cluster keywords and define content structures;
• Analyze competitor content strategies;
• Prepare detailed content briefs for copywriters;
• Utilize AI-assisted content generation when appropriate;
• Review, edit, and quality-control published content.
   

Off-Page SEO & Link Building

• Audit backlink profiles of owned and competitor websites;
• Develop anchor strategies and link acquisition plans;
• Collaborate with outreach and link-building teams;
• Monitor backlink quality and identify new growth opportunities.
   

Domain & PBN Operations

• Evaluate expired and drop domains sourced by link builders;
• Participate in PBN launches and maintenance activities;
• Assess backlink quality, domain authority, and potential SEO value of acquired domains.
   

Experimentation & Optimization

• Test SEO hypotheses through A/B testing and controlled experiments;
• Analyze test results and scale successful initiatives;
• Track key SEO and business KPIs, including traffic, rankings, conversions, and revenue impact.
   

WHAT WE ARE LOOKING FOR

• 2+ years of hands-on SEO experience;
• Proven experience in betting, gambling, casino, or other highly competitive gray-hat niches;
• Strong understanding of search engine algorithms, ranking factors, and SEO best practices;
• Experience conducting competitor analysis and building SEO strategies based on data insights;
• Deep expertise in Technical SEO, Content Strategy, and Link Building;
• Proficiency with industry-standard tools including Ahrefs, SEMrush, Google Search Console, GA4, Screaming Frog, and similar platforms;
• Basic knowledge of HTML and CSS;
• Experience working with WordPress websites;
• Understanding of expired/drop domains and backlink profile evaluation;
• Experience collaborating with developers, copywriters, and outreach teams;
• Strong analytical mindset and problem-solving skills;
• Self-driven, organized, and eager to learn and experiment.
   

NICE TO HAVE

• Experience working with Tier-1 iGaming affiliate projects;
• Experience with PBN management and deployment;
• Familiarity with AI-powered SEO workflows and content automation;
• Knowledge of CRO (Conversion Rate Optimization);
• Experience with Python, SQL, or SEO automation tools;
• Understanding of large-scale affiliate SEO operations.
   

WHY JOIN US

• Competitive salary pegged to USD;
• Performance-based bonus system;
• Fully remote work environment;
• Flexible working hours;
• Paid vacation and sick leave;
• Opportunities for professional growth and career development;
• Work on competitive international markets and challenging SEO projects;
• Direct impact on business results and strategic initiatives;
• Fast decision-making processes and minimal bureaucracy;
• Supportive team with strong SEO expertise and knowledge sharing culture.
   

ADDITIONAL INFORMATION

If you feel that you may be missing some experience or skills listed above, we still encourage you to apply. We value potential, curiosity, and willingness to learn, and we will be happy to discuss your background during our conversation.

We are looking for a Drop Hunter / PBN Specialist who will be responsible for finding, evaluating, and acquiring high-quality expired and auction domains for SEO projects.

This role is ideal for someone who understands domain research beyond basic metrics and can independently assess domain quality, identify risks, and discover opportunities that can significantly impact SEO performance.

You will work closely with the SEO team, helping scale projects through high-quality domains used for PBNs, satellites, redirects, and other SEO initiatives.

WHAT YOU WILL DO

• Search for expired and auction domains for SEO purposes

• Analyze backlink profiles, anchor texts, domain history, redirects, and spam indicators

• Evaluate domains using Ahrefs, Majestic, SpamZilla, Wayback Machine, GSC, and other tools

• Identify domains suitable for PBNs, satellites, redirects, and SEO projects

• Purchase domains through auctions, registrars, and backorder services

• Monitor domain quality and identify potential SEO risks

• Detect footprints and ensure safe scaling of domain networks

• Collaborate closely with SEO specialists and link-building teams

• Assist in expanding and maintaining PBN infrastructure

• Research new acquisition opportunities and market trends

• Automate repetitive tasks and improve research workflows where possible

WHAT WE ARE LOOKING FOR

• 3+ year of experience in Drop Hunting, Domain Research, or PBN-related SEO activities

• Experience working with expired domains, auctions, and backorder platforms

• Strong understanding of backlink profile analysis and domain quality assessment

• Experience using Ahrefs, Majestic, SpamZilla, Wayback Machine, and similar tools

• Understanding of SEO metrics and risk factors when evaluating domains

• Basic knowledge of HTML and CSS

• Experience working with WordPress

• Ability to work independently and take ownership of results

• Strong analytical thinking and attention to detail

• Proactive and results-oriented mindset

NICE TO HAVE

• Experience in iGaming, Betting, or Gambling niches

• Experience working with Tier-1 markets

• Hands-on experience building and managing PBN networks

• Experience managing large-scale domain portfolios

• Knowledge of automation tools, scripts, or AI-assisted workflows

• Basic knowledge of Python or other automation solutions

• Understanding of advanced SEO and link-building strategies

WHY JOIN US

• Work alongside an experienced iGaming SEO team

• Access to proprietary automation tools and internal processes

• Opportunity to work with Tier-1 markets and highly competitive niches

• Real impact on project growth and SEO performance

• Fast professional development and learning opportunities

• Ability to influence processes and propose new ideas

• Minimal bureaucracy and micromanagement

• Flexible remote work environment

• Performance-based bonus system with direct connection to business results

• Clear growth opportunities as the SEO department expands

ABOUT THE COMPANY
 

We are a fast-growing iGaming company operating across Tier-1 and Tier-2 markets. Our SEO department is one of the key drivers of user acquisition, focused on building scalable organic growth through technical excellence, high-quality content, strategic link building, and innovative SEO approaches.

As we continue expanding our portfolio, we are looking for an experienced SEO Specialist who can take ownership of multiple projects, identify growth opportunities, and contribute directly to the long-term success of our brands.
 

ABOUT THE ROLE
 

We are looking for an SEO Specialist with hands-on experience in highly competitive niches such as betting, gambling, casino, or other gray-hat industries.

You will be responsible for developing and executing SEO strategies across multiple websites targeting Tier-1 and Tier-2 GEOs. This role combines Technical SEO, Content SEO, Link Building, competitor analysis, and performance optimization.

You will work closely with developer, content team, and link builders while having the opportunity to test new hypotheses, influence SEO strategy, and drive measurable business results.
 

GOALS FOR THE PROBATION PERIOD (FIRST 90 DAYS)
 

• Complete a full SEO audit of assigned projects and identify key growth opportunities;
• Analyze competitors and prepare actionable SEO recommendations;
• Build and implement SEO roadmaps for target GEOs;
• Improve technical SEO health and content performance across managed websites;
• Launch and optimize link-building activities aligned with project goals;
• Successfully contribute to website launches, audits, and content optimization initiatives.
   

WHAT YOU WILL DO
 

SEO Strategy & Analysis

• Develop and execute SEO strategies for websites targeting Tier-1 and Tier-2 markets;
• Conduct comprehensive competitor research and identify growth opportunities;
• Monitor rankings, traffic trends, and algorithm updates, adapting strategies when necessary;
• Analyze SEO performance and provide data-driven recommendations.
   

Technical SEO

• Launch and audit websites from an SEO perspective;
• Prepare technical requirements and tasks for developers;
• Conduct technical SEO audits and ensure timely implementation of recommendations;
• Identify and resolve crawling, indexing, rendering, and site performance issues.
   

Content SEO

• Perform keyword research and build semantic cores;
• Cluster keywords and define content structures;
• Analyze competitor content strategies;
• Prepare detailed content briefs for copywriters;
• Utilize AI-assisted content generation when appropriate;
• Review, edit, and quality-control published content.
   

Off-Page SEO & Link Building

• Audit backlink profiles of owned and competitor websites;
• Develop anchor strategies and link acquisition plans;
• Collaborate with outreach and link-building teams;
• Monitor backlink quality and identify new growth opportunities.
   

Domain & PBN Operations

• Evaluate expired and drop domains sourced by link builders;
• Participate in PBN launches and maintenance activities;
• Assess backlink quality, domain authority, and potential SEO value of acquired domains.
   

Experimentation & Optimization

• Test SEO hypotheses through A/B testing and controlled experiments;
• Analyze test results and scale successful initiatives;
• Track key SEO and business KPIs, including traffic, rankings, conversions, and revenue impact.
   

WHAT WE ARE LOOKING FOR

• 2+ years of hands-on SEO experience;
• Proven experience in betting, gambling, casino, or other highly competitive gray-hat niches;
• Strong understanding of search engine algorithms, ranking factors, and SEO best practices;
• Experience conducting competitor analysis and building SEO strategies based on data insights;
• Deep expertise in Technical SEO, Content Strategy, and Link Building;
• Proficiency with industry-standard tools including Ahrefs, SEMrush, Google Search Console, GA4, Screaming Frog, and similar platforms;
• Basic knowledge of HTML and CSS;
• Experience working with WordPress websites;
• Understanding of expired/drop domains and backlink profile evaluation;
• Experience collaborating with developers, copywriters, and outreach teams;
• Strong analytical mindset and problem-solving skills;
• Self-driven, organized, and eager to learn and experiment.
   

NICE TO HAVE

• Experience working with Tier-1 iGaming affiliate projects;
• Experience with PBN management and deployment;
• Familiarity with AI-powered SEO workflows and content automation;
• Knowledge of CRO (Conversion Rate Optimization);
• Experience with Python, SQL, or SEO automation tools;
• Understanding of large-scale affiliate SEO operations.
   

WHY JOIN US

• Competitive salary pegged to USD;
• Performance-based bonus system;
• Fully remote work environment;
• Flexible working hours;
• Paid vacation and sick leave;
• Opportunities for professional growth and career development;
• Work on competitive international markets and challenging SEO projects;
• Direct impact on business results and strategic initiatives;
• Fast decision-making processes and minimal bureaucracy;
• Supportive team with strong SEO expertise and knowledge sharing culture.
   

ADDITIONAL INFORMATION

If you feel that you may be missing some experience or skills listed above, we still encourage you to apply. We value potential, curiosity, and willingness to learn, and we will be happy to discuss your background during our conversation.

DELULU Gaming is an international B2B game provider in the iGaming industry. We develop our own slot and instant-win games and work with operators and aggregators across international markets.

The company is currently entering an active scaling stage, and we are looking for an HR Director who will take full ownership of the People function and become a key business partner to the CEO and COO.

We are looking for someone who sees HR not simply as a support function, but as a business growth driver — working through metrics, speed, efficiency, strong management practices, and technology.

What you’ll be responsible for

• Lead the HR and Recruitment functions and develop the team.
• Improve hiring speed and quality while managing the recruitment funnel and key metrics: time-to-hire, conversion, sourcing efficiency, and cost of hire.
• Develop and optimize existing HR processes to support a fast-growing business.
• Build and improve performance management, KPIs, 1:1s, and manager development.
• Work with retention, turnover, engagement, eNPS, and performance metrics.
• Connect HR initiatives and metrics directly to business outcomes.
• Participate in workforce planning, compensation, and HR budgeting.
• Implement AI and automation across recruitment, analytics, and HR processes.
• Act as an independent partner to the CEO and COO on key people and organizational decisions.

What we’re looking for

• Strong and systematic experience in HR / People Management.
• Experience managing a Recruitment function.
• Proven experience building or significantly transforming HR processes.
• Strong ability to work with data, KPIs, metrics, and analytics.
• Business-oriented mindset and focus on measurable results.
• High level of ownership and independence.
• Ability to operate effectively in a fast-paced environment where priorities can change quickly.
• Strong English for working within an international team.

Experience in iGaming, tech, or digital, a fast-growing startup or scale-up, international distributed teams, or hands-on implementation of AI / automation in HR will be a strong advantage.

You don’t necessarily need to already hold an HR Director title. We are also open to strong Heads of HR, HR Leads, or HRBP Leads who are ready to take the next step in their career.

Why this role is exciting

The HR Director is part of the key leadership partnership of CEO + COO + HRD and directly participates in important business and people decisions.

You will have a high level of autonomy and the opportunity to influence how the company hires, develops managers, builds teams, and scales the organization.

We are open to new tools, technologies, and approaches and are ready to invest in initiatives that have clear business value and measurable impact.

What we offer

• Remote work or company-paid relocation to Barcelona, including relocation support and assistance with documentation.
• If you prefer to stay remote, regular presence in Barcelona for approximately 30% of your working time will be expected; business travel and related expenses are covered by the company.
• Company-provided equipment.
• Paid vacation and sick leave.
• An additional day off for your birthday.
• Company-paid professional conferences, learning, and development.
• An international team with direct access to the CEO and COO.
• High autonomy and minimal unnecessary bureaucracy.
• The opportunity to introduce your own ideas, tools, and AI solutions and see their direct impact on the business.

If you are looking for an opportunity not just to maintain an existing HR system, but to shape the People function and directly influence the company’s next stage of growth, we’d love to meet you.

We are an established iGaming company with 4+ years of experience and a team of 1600+ specialists, managing 10+ large-scale projects across Tier 1–3 markets.

As part of our strategic growth, we are partnering with a professional SEO company operating in highly competitive iGaming and casino niches. Their team builds and scales SEO strategies where results and a systematic approach truly matter.

We are supporting them in the search for a strong Senior SEO who will scale the direction, build high-performing teams, and drive sustainable project growth.

Requirements

• Expert-level expertise in working with expired/drop domains: full command of all types of drop-domain strategies, ability to select the optimal setup for a specific domain and objective, and accurately forecast outcomes.
• Development of proprietary domain screening and evaluation systems: formalized criteria, weighted scoring models, automated or semi-automated validation workflows.
• Deep expertise in backlink profile analysis: ability to identify complex manipulations (multi-layered schemes, artificial growth patterns, “washed” domains), and assess the long-term sustainability of domain authority.
• Proven experience in building and scaling PBN networks (full-cycle management).
• Strategic thinking: ability to build long-term strategies tailored to specific markets, account for regulatory risks, and adapt quickly to algorithm updates.
• Expert-level semantic analysis: deep understanding of SERP dynamics across keyword clusters, ability to identify undervalued clusters with low competition and high growth potential.
• Technical SEO expertise at the architectural level: designing drop-site structures, managing crawl budget across large-scale networks, working with log files, and rendering optimization.
• Infrastructure management: design and administration of server infrastructure for drop networks (VPS, dedicated servers, IP rotation, CDN, Cloudflare), large-scale DNS management.
• Hands-on experience with process automation: Python (parsing, domain data processing, monitoring), integration of Ahrefs / Majestic / GSC APIs into proprietary dashboards.
• Strong understanding of gray-hat markets at an expert level, including SERP behavior, scheme sustainability, and regulatory risks.
• Experience managing SEO teams: KPI setup, onboarding, and performance evaluation.
• Analytical and ROI-driven mindset: evaluating profitability of each domain and building P&L models.
• Leadership skills: ability to assign tasks, make final strategic decisions, and take ownership of the overall direction and results.
  
  Nice to Have
• Participation in the development of internal tools or scalable processes: SOPs, screening checklists, domain evaluation frameworks that can be rolled out across the team.
• Experience working with domain brokers and handling direct off-auction deals.
  
  Key Responsibilities
• Develop and oversee the overall strategy: define target markets, domain types, priority usage models, and department KPIs.
• Design and scale the entire drop-domain operation: from search criteria to performance monitoring, including process standardization, automation, and knowledge transfer to Middle and Junior specialists.
• Make final decisions on domain acquisitions: evaluate lots, participate in auctions for key domains, and negotiate with brokers.
• Develop and continuously improve domain screening and scoring systems, adapting criteria to algorithm updates and market conditions.
• Make architectural infrastructure decisions: design server structures, manage hosting networks, and minimize network-level footprints.
• Develop and test new drop-domain usage strategies; document results and scale successful approaches.
• Conduct strategic analytics: forecast the performance and ROI of new investments.
• Collaborate with Team Leads and management: provide regular reporting, participate in strategic sessions, and justify investment decisions.
• Lead and manage the team: delegate tasks, ensure quality control, mentor Middle and Junior specialists, and onboard new hires.
• Monitor Google algorithm updates, industry trends, and competitor activity, adapting the strategy in real time.

We are hiring for a fast-growing online casino product focused on the Mexican market.

The company is scaling its operations and strengthening the entire player experience — from 24/7 Customer Support to personalized VIP management. This is a dynamic environment with a high level of ownership and the opportunity to directly influence key processes and business results.

ABOUT THE ROLE

We are looking for an experienced Head of VIP & Support to take ownership of both VIP and Customer Support functions.

You will lead a team of 8–12 people, growing to around 20, and own the entire post-registration player journey — from the first Support interaction to long-term VIP management.

The role reports directly to the CEO.

WHAT YOU WILL DO

• Lead and develop VIP and Customer Support teams
• Own VIP segmentation, portfolios, bonus policy, retention, and reactivation
• Manage VIP performance: NGR, LTV, churn, and bonus cost
• Oversee 24/7 Support operations, shifts, SLA, service quality, and escalations
• Build an effective Support → VIP handover process
• Manage Support KPIs including FRT, CSAT, resolution time, and repeat contacts
• Handle critical VIP, payment, KYC, and player escalation cases
• Own QA, onboarding, and communication standards
• Hire and scale the team as the business grows
• Collaborate with Product, Payments, CRM, and Compliance teams

WHAT WE ARE LOOKING FOR

• 2+ years of experience in iGaming
• 1.5+ years leading a VIP, Retention, or Customer Support team
• Strong understanding of both VIP and Support operations
• Understanding of NGR, GGR, LTV, bonus cost, retention, and reactivation
• Experience with 24/7 Support, shift planning, and SLA
• Knowledge of KYC/AML and payment processes
• Experience with CRM and performance reporting
• English C1
• Spanish B1+ will be a plus
• Strong ownership and ability to handle critical situations

WILL BE A PLUS

• Mexico/LATAM iGaming experience
• Knowledge of SPEI and OXXO
• Experience building or restructuring VIP/Support operations
• Hands-on VIP portfolio management

WHY JOIN

• Fully remote
• Working hours: 10:00–19:00 Kyiv time, 5/2
• Competitive compensation based on experience
• Direct reporting to the CEO
• High level of ownership and influence
• Opportunity to shape both VIP and Support functions
• Growing team and direct impact on retention and revenue

ABOUT THE COMPANY
We are a fast-growing iGaming company with big ambitions, to become the #1 choice for players in our markets. We are actively scaling new products and brands, building strong retention ecosystems, and strengthening our position within the industry.

ABOUT THE ROLE
We are looking for an experienced CRM/Retention Lead to take full ownership of launching and scaling the retention strategy for a new brand. You will lead a team of CRM Managers, build trigger chains and gamification tailored to the brand, and turn data insights into measurable retention results.

WHAT YOU WILL DO

• Take full responsibility for launching the retention strategy for a new brand, including creating and implementing trigger chains and gamification tailored to the brand's unique features
• Create innovative retention campaigns that enhance customer loyalty and engagement
• Lead and mentor a team of CRM Managers, providing guidance on trigger setup, gamification, and bonus program execution
• Coordinate with design, copywriting, and development teams to ensure seamless execution of retention initiatives
• Act as the central point of communication to align retention strategies with overall business goals
• Analyze the effectiveness of retention campaigns, using data insights to refine strategies and improve customer engagement
• Serve as the primary contact for clients, ensuring transparency and alignment on retention plans and progress

WHAT WE ARE LOOKING FOR

• Proven experience in customer retention, CRM, or related fields, preferably in iGaming or similar industries
• Strong leadership capabilities with the ability to inspire and guide a team
• Expertise in CRM systems and gamification tools (e.g., Smartico, Customer)
• Excellent analytical skills, with the ability to interpret data and translate insights into actionable strategies
• Exceptional communication skills, both written and verbal (English proficiency required, Intermediate or higher)
• Project management skills, with a proven track record of delivering results within deadlines
• Creative problem-solving abilities and adaptability to changing market conditions

LANGUAGES

• English, Intermediate or higher, written and verbal

WHY JOIN US

• Fully remote work
• Professional growth and continuous development opportunities
• Fast decision-making without excessive bureaucracy
• Freedom from micromanagement and rigid hierarchies
• Dynamic environment with ambitious goals and expansion plans

ABOUT THE COMPANY

We are an iGaming company with 3+ years of experience, 1,500+ team members, and a portfolio of 11+ successful products in Tier 1–3 markets. We are actively scaling new products and markets, building strong affiliate ecosystems, and strengthening our position within the industry.

ABOUT THE ROLE

We are looking for an experienced VIP Manager to join our team and take ownership of high-value player relationships. You will be responsible for retaining and reactivating VIP players, building long-term client relationships, and driving key performance metrics across your portfolio.

WHAT YOU WILL DO

• Retain and reactivate VIP players to maximize lifetime value
• Conduct negotiations and build long-term relationships with high-value clients
• Segment the client base and maintain accurate player profiles
• Analyze player activity and monitor key performance metrics
• Work with CRM systems to manage communications and player data
• Prepare personalized offers and bonus campaigns tailored to individual player needs
• Communicate with players via phone, email, messengers, and chat

WHAT WE ARE LOOKING FOR

• 2+ years of experience as a VIP Manager in iGaming
• Experience with Tier-1 markets is a strong advantage
• Proactive approach and strong ownership mindset
• Excellent communication and interpersonal skills
• Self-sufficient and responsible — able to work independently
• Strong client focus and result orientation
• Tools: Jira, Confluence, Google Docs, Slack, AI Tools

LANGUAGES

• Ukrainian or Russian — primary team communication languages
• English — Upper-Intermediate, for direct VIP player 

WHY JOIN US

• Fully remote work
• Paid vacation, sick leave, and an additional birthday day off
• Professional growth and continuous development opportunities
• Internal knowledge-sharing sessions and company events
• Fast decision-making without excessive bureaucracy
• Freedom from micromanagement and rigid hierarchies
• Dynamic environment with ambitious goals and expansion plans

We are an international iGaming ecosystem with 2,000+ professionals worldwide, operating a portfolio of licensed B2C brands across LATAM, Africa, Europe, and the Crypto market.

We manage the full product lifecycle in-house — from platform development and payment infrastructure to acquisition, retention, BI, and operations. Our projects operate as autonomous business units with their own teams, KPIs, and a high level of ownership.

We are currently looking for a Product Manager (Sportsbook) to drive sportsbook growth across two active B2C projects:

• Mexico — a licensed LATAM-facing betting & casino brand

• Crypto — a fast-growing international crypto-gambling product

Both sportsbook products are already live with active betting audiences. The focus of the role is product growth, retention, player experience, and measurable business impact.

Key responsibilities:

• Own and develop sportsbook product roadmaps across both business units

• Launch initiatives impacting GGR, NGR, retention, LTV, and player engagement

• Analyze sportsbook performance and turn data into product decisions

• Improve the player journey from registration and first deposit to long-term engagement

• Develop retention initiatives, bonus mechanics, promotions, and reactivation campaigns

• Work closely with Product, CRM, Marketing, Analytics, BI, Payments, and Operations

• Collaborate with sportsbook providers and internal tech teams

• Monitor competitors, market trends, and local player behavior

What we’re looking for:

• 3+ years of Product Management experience in iGaming

• 2+ years specifically in Sportsbook / Betting Product Management on the B2C operator side

• Strong hands-on understanding of pre-match and live betting, odds, player journey, and betting operations

• Strong knowledge of key metrics: GGR, NGR, Hold %, Margin %, Turnover, ARPU, LTV, Retention, CPA, FTD, Active Bettors

• Experience owning product roadmaps and working with cross-functional teams

• Upper-Intermediate English (B2+) or higher

Experience with LATAM, Crypto iGaming, player segmentation, sportsbook promotions, or multiple brands will be a strong advantage.

If you have strong B2C sportsbook expertise and are interested in owning product growth across two different markets and business models, feel free to reach out to me directly.

We are hiring for a fast-growing iGaming company operating in Tier-1 markets.

We are looking for a proactive and analytical Senior Casino Manager to oversee daily casino operations, manage casino content and promotions, and ensure a high-quality player experience.

ABOUT THE ROLE

You will take ownership of day-to-day casino operations, including lobby management, game rotation, bonus configuration, and coordination with platform and game providers.

This role combines Casino Operations, Bonus Management, Content Management, and Partner Coordination.

You will work closely with CRM/Retention, Marketing, Tech, Support, QA, and external partners to ensure smooth casino operations.

WHAT YOU WILL DO

• Manage daily online casino operations and ensure service availability
• Monitor casino performance and operational KPIs, investigate anomalies, and coordinate issue resolution
• Control bonus costs, assess promotion performance, and manage bonus abuse risks
• Manage the casino lobby, game categories, content, game selection, and rotation
• Configure promotions and bonus mechanics, including free spins, tournaments, missions, and loyalty programs
• Ensure accurate configuration of bonus rules, eligibility criteria, and limits
• Maintain the promotional calendar together with CRM/Retention
• Coordinate with the casino platform, game providers, and third-party services on connections, updates, commercial terms, availability, and quality
• Assign operational tasks to platform teams and contractors, track delivery, and validate results with QA
• Work with Support and technical teams to resolve issues affecting players
• Maintain clear documentation of casino settings, promotions, and operational procedures

WHAT WE ARE LOOKING FOR

• 3+ years of experience as a Casino Manager within iGaming
• Hands-on experience with casino platform back offices and bonus configuration
• Experience managing casino lobbies, game portfolios, and promotional activities
• Strong understanding of casino operations, bonus economics, and bonus abuse risks
• Ability to interpret dashboards, monitor casino KPIs, and make data-driven decisions
• Experience defining tasks, managing priorities, and overseeing delivery
• Experience managing a small team and coordinating internal teams and external partners
• Familiarity with project management tools
• AI literacy and the ability to use AI tools effectively in daily work
• Strong communication, negotiation, and problem-solving skills
• Attention to detail and accountability for casino and bonus settings
• A collaborative approach, ownership, and focus on results
• Ukrainian or Russian for daily team communication
• English at Intermediate (B1) or Upper-Intermediate (B2) level for communication with external partners

WILL BE A PLUS

• 2+ years of experience in Project Management
• A university degree; practical experience and relevant skills are more important

YOUR INITIAL FOCUS

• Learn the casino platform, back-office tools, bonus mechanics, and operational procedures
• Review casino KPIs, bonus costs, and current promotional activities
• Build working relationships with internal teams, contractors, and providers
• Review lobby structure, game categories, and game rotation practices
• Assess existing operational issues and platform limitations
• Take ownership of daily casino operations and the promotional calendar

WHY JOIN

• Direct impact on casino performance and the player experience
• High level of ownership and autonomy
• Close collaboration with CRM, Marketing, Tech, and Operations teams
• Opportunity to shape casino operations and promotional activities
• An international environment focused on business growth

We are currently looking for a Middle+ / Senior Data Engineer to join our Analytics Department and contribute to the development of the company’s analytical platform.

The main focus of the role is developing and optimizing our ClickHouse-based Data Warehouse, designing reliable ETL/ELT processes, and improving the overall data architecture.

Your main goal: build and maintain a scalable, reliable, and high-performance data infrastructure that supports the company’s analytics and business needs.

What experience is important to us:

• At least 3 years of experience in Data Engineering, Analytics Engineering, DWH development, or a similar role.
• Expert-level ClickHouse: DWH schema design, engines, partitioning, indexing, Materialized Views, optimization of complex JOINs and aggregations, system log analysis.
• Advanced SQL skills.
• Strong Python skills for pipeline development and automation.
• Hands-on experience with Apache Airflow, including DAG development, maintenance, and monitoring.
• Experience with REST APIs, Webhooks, and S3-compatible storage (MinIO / AWS S3).
• Confident knowledge of Linux, Git/GitHub, and Docker.
• Experience with Prometheus & Grafana.
• English at B1–B2 level.
• Strong systems thinking, independence, and ownership.

Will be a plus:

• Experience in iGaming, FinTech, or E-commerce.
• Experience designing and building a DWH from scratch.
• Experience with high-load ClickHouse environments.
• Basic understanding of Apache Kafka.

What you will do:

• Develop and maintain the company’s ClickHouse-based DWH, including architecture, data layers, and data marts.
• Design and optimize storage schemas and high-load analytical processes.
• Develop and maintain ETL/ELT pipelines in Apache Airflow and ensure their reliability.
• Optimize resource-intensive processes and analytical queries.
• Build and maintain integrations with internal and external data sources.
• Work closely with business, analytics, and engineering teams to formalize requirements and implement solutions.
• Handle ad hoc data requests and research datasets.
• Improve data engineering standards, maintain technical documentation, and reduce technical debt.

The position is full-time and fully remote. Due to security requirements, daily work is performed within a protected environment via remote desktop (WDS/RDS).

Interested?

If you have strong expertise in ClickHouse, SQL, Python, and Airflow, enjoy solving complex data infrastructure challenges, and want to influence how a growing analytical platform is built and scaled — we’d love to talk.

Apply for the role or reach out directly to learn more about the team, infrastructure, and challenges.