Everrest

Business Analyst, Salesforce Implementation (Education Cloud & Marketing Cloud)

Ready to build something truly transformative? Join us as we revolutionize higher education.

We are embarking on a strategic and comprehensive transition to Salesforce Education Cloud and Marketing Cloud. This isn't just a system upgrade; it's a mission to centralize student data, automate communications, and optimize operational efficiencies to fundamentally increase lead conversion rates and student enrollment. By unifying disparate legacy systems (Pardot, TargetX, Mailchimp, FormAssembly), we are creating a cohesive, integrated platform that will redefine how we connect with students.

This is a high-impact project, built on transparency, quality, and measurable outcomes. We are looking for a seasoned professional—a Senior Business Analyst—who is not only an expert in their craft but is also driven by the opportunity to deliver incremental value and build lasting trust. If you are passionate about solving complex problems and eager to lead the charge in a transformative, phased implementation, this is your chance to make a tangible difference.

This is a full-time position and a pivotal role where your expertise will be instrumental in shaping the future of our operations.

Position Summary

We are seeking a highly skilled and experienced Business Analyst to serve as a crucial bridge between our business needs and the technical implementation of our new Salesforce Education Cloud and Marketing Cloud solution. The BA will play a pivotal role in ensuring the successful delivery of this transformative project by meticulously gathering requirements, designing functional specifications, and facilitating effective communication between stakeholders and the technical team.

Key Responsibilities

• Requirements Gathering & Analysis:
  • Conduct in-depth workshops with university stakeholders (Admissions, Marketing, IT) to thoroughly document current "as-is" processes for lead generation, application, admissions, and communication.
  • Identify existing pain points, inefficiencies, and opportunities for process optimization.
  • Define detailed "to-be" functional and non-functional requirements, user stories, and use cases for both Salesforce Education Cloud and Marketing Cloud.
  • Assist in high-level data model design and outline specific integration requirements.
• Solution Design & Documentation:
  • Translate functional requirements into precise technical specifications for Salesforce Education Cloud and Marketing Cloud configurations (object and field design, automation design utilizing Flows and Apex, security model definition).
  • Create and maintain comprehensive documentation, including process flows (current and future state), detailed requirements documents, and functional design specifications.
• Stakeholder Collaboration & Communication:
  • Serve as the primary liaison between business users, project managers, solution architects, and developers.
  • Facilitate effective communication, ensuring a clear understanding of requirements, progress, and potential challenges among all project participants.
  • Actively participate in project governance meetings, including daily stand-ups and sprint reviews.
• Testing & Quality Assurance Support:
  • Collaborate with the QA Engineer to develop detailed User Acceptance Testing (UAT) test cases that cover all implemented features and integrations.
  • Support UAT preparation by ensuring the sandbox/business unit is populated with representative data for thorough testing.
  • Assist in identifying, documenting, and prioritizing bugs and issues during testing phases.
• Change Management Support:
  • Collaborate with the Change Management Specialist to ensure user needs are captured and addressed in training materials and communication strategies.
  • Contribute to efforts driving user adoption and minimizing resistance to the new system.

Qualifications

• Proven experience as a Business Analyst on complex IT implementation projects, preferably within the higher education sector.
• Strong analytical and problem-solving skills, with the ability to translate complex business needs into clear, actionable requirements and technical specifications.
• Excellent communication (written and verbal), interpersonal, and presentation skills, capable of engaging effectively with diverse stakeholders at all levels.
• Experience with project management tools (e.g., Jira) and collaborative platforms.
• Ability to work effectively in a phased, agile project environment.

Preferred Qualifications

• Salesforce Administrator or other relevant Salesforce certifications.

   

Are you looking for a job where you control your own success and earn a percentage from every deal you close?

We are not just looking for a Sales Manager—we are looking for a key player who will help scale our business on Upwork. If you are ready to take full ownership of the sales cycle and have a direct impact on the company’s growth, this position is for you.

What We Do

Our company helps businesses worldwide implement the Salesforce CRM system. We value flexibility, speed, and result-orientation. We believe that the best outcomes are achieved when you have complete freedom to act.

Your Responsibilities & Opportunities

• Generate Leads, Don't Just Find Them: Identify promising projects on Upwork, analyze client needs, and craft irresistible proposals.
• Manage Deals from A to Z: Take full ownership of the sales cycle: from the first contact and presentations to the successful closing of the deal.
• Stay Aligned with the Team: Closely cooperate with our CEO and technical specialists for accurate project estimation and the preparation of the best solutions.
• Build Long-Term Relationships: Maintain communication with clients, find new opportunities for upsales, and build partnerships for years to come.

We Are Looking for a Candidate Who:

• Has proven experience in successful sales on Upwork. This is our main requirement. We need a specialist who knows how to turn a proposal into revenue.
• Has a minimum of 1 year of experience in B2B sales, preferably in IT (consulting, outsourcing, SaaS).
• Is Advanced/Fluent in English to communicate confidently with clients from the USA and Europe.
• Is Self-Organized and Proactive. You will be given complete freedom, so the ability to manage your time is critical.

What You Get by Joining Us

• Total Freedom and Flexibility: Work remotely from anywhere in the world and on a schedule that suits you. We evaluate your results, not hours worked.
• Direct Business Impact: Your work will have a significant impact on our company’s growth, and you will be a part of our success.
• Excellent Compensation: We offer a competitive fixed rate and a transparent percentage of closed deals. The more revenue you generate for the company, the more you earn yourself. Salary consists of a fixed rate and a percentage (commission) from each personal sale.

Ready to get started? Send us your CV and tell us about your experience on Upwork!

QA Lead: Quality Strategist for Enterprise Solutions (Salesforce FSC, MuleSoft & Genesys)

Your Next Challenge: Build the QA Strategy from the Ground Up!

We are searching for a driven, hands-on QA Lead to define, build, and champion the quality assurance strategy for our ambitious new enterprise project.

This is a high-impact, critical role that requires a deep understanding of quality assurance across a complex technology stack: Salesforce Financial Service Cloud (FSC), robust integrations powered by MuleSoft, and a cutting-edge telephony system leveraging Genesys VoIT / Service Cloud Voice.

If you are a leader who can define testing frameworks, mentor a team, and embed a quality-first culture from inception, we want to hear from you.

About the Project

We are developing a new, high-availability platform for the financial services sector where data integrity, seamless integration, and flawless contact center operations are paramount.

Key Technologies You'll Master:

• Salesforce FSC: The core CRM and financial data management system.
• MuleSoft: The central integration layer for all internal and external systems.
• Genesys VoIT / Service Cloud Voice: The solution providing advanced telephony and contact center features.

Your Core Responsibilities

1. QA Strategy & Leadership

• Define and implement the overall QA strategy, test plans, and methodologies for the entire project (Salesforce, MuleSoft, Genesys integrations).
• Lead, mentor, and manage a team of QA engineers, promoting best practices in manual, automation, and performance testing.
• Collaborate closely with development and product teams to ensure quality is embedded throughout the entire Software Development Lifecycle (SDLC).
• Act as the primary point of contact for all quality-related matters, providing clear status reports and metrics to stakeholders.

2. Test Design & Execution

• Design and oversee the creation of comprehensive test cases, test scripts, and test data for functional, regression, integration, and User Acceptance Testing (UAT).
• Oversee the testing of complex MuleSoft integrations between Salesforce FSC and various systems, validating data integrity and flow.
• Ensure the quality of the contact center solution: testing call routing, IVR, screen pops, and data synchronization between Genesys and Salesforce.
• Implement and manage test automation frameworks for both the Salesforce and MuleSoft layers to maximize efficiency and regression coverage.

3. Process Improvement & Tooling

• Identify and implement the right tools for test automation, performance testing (e.g., JMeter, LoadRunner), and API testing (e.g., Postman).
• Establish a robust defect tracking and management process, ensuring clear communication and timely resolution of issues.
• Drive continuous improvement in QA processes and methodologies, including integration with CI/CD pipelines.

Required Skills and Experience

• Minimum of 4–5 years of experience in Quality Assurance.
• Proven, hands-on experience in testing Salesforce applications, including both standard and custom functionalities.
• Strong experience with API testing tools (e.g., Postman) and a deep understanding of MuleSoft APIs and integration patterns.
• Familiarity with contact center technologies, specifically testing of Genesys VoIT and/or Salesforce Service Cloud Voice.
• Experience with test automation frameworks and tools (e.g., Selenium, Provar, Apex Test Classes).
• Strong understanding of Agile methodologies and CI/CD concepts.
• Excellent communication, analytical, and problem-solving skills with a keen eye for detail.
• Experience with defect tracking and test management tools (e.g., Jira, Azure DevOps).

Nice to Have

• Salesforce certifications (e.g., Admin, App Builder).
• Experience with performance and load testing.
• Experience with automated testing for MuleSoft APIs.
• Background in the financial services or insurance industry.

Ready to lead the quality charter for a major enterprise solution? Apply today!

About EverRest

EverRest is an international IT company specializing in Salesforce Development and Consulting. We help our B2B clients worldwide implement, configure, and optimize Salesforce CRM solutions, transforming their business processes into highly productive systems. We are seeking a motivated Sales Development Representative (SDR) ready to work actively in the international market and serve as the first point of contact for our future partners.

Your Role

As an SDR at EverRest, you will be responsible for generating high-quality leads and initiating new business relationships. You will be the one who opens doors for the sales team, utilizing your communication skills and English proficiency to engage with potential clients across North America and Europe.

Key Responsibilities

• Active Outreach (Outbound): Proactively search for and identify new B2B prospects (companies and key decision-makers) via LinkedIn, email campaigns, and cold calls.
• Strategy Development: Create and execute highly personalized and effective outreach sequences to capture the attention of the target audience.
• Lead Qualification: Conduct initial qualification to assess the fit of a lead's needs with our Salesforce development services and determine project potential.
• Meeting Scheduling: Successfully move qualified leads to the next stage by scheduling meetings/presentations for Account Executives.
• CRM and Reporting: Meticulously maintain all activity, notes, and data within our CRM system (Salesforce is a plus), ensuring the accuracy of the sales pipeline.
• Collaboration: Work closely with the Marketing and Sales teams to continuously refine our Ideal Customer Profiles (ICPs) and messaging.

Candidate Requirements

• Fluent English (MANDATORY): Upper-Intermediate (B2) or Advanced (C1+) level of English proficiency is critical for seamless communication with clients from the US and Europe.
• Experience: A minimum of 6+ months of successful experience as a Sales Development Representative (SDR), Business Development Representative (BDR), or in B2B sales, preferably within the IT, SaaS, or consulting sectors.
• Communication Skills: Exceptional verbal and written communication skills, with an ability to actively listen and build trust.
• Goal Orientation: Proven ability to consistently meet and exceed monthly and quarterly quotas (metrics).
• Technical Literacy: Understanding of the B2B sales process. Experience with CRM systems and LinkedIn Sales Navigator is a significant advantage.
• Learning Mindset: A strong desire to continuously learn about Salesforce technology and new sales methodologies.

What We Offer

• Competitive Compensation: A competitive base salary plus a clear and attractive bonus structure (OTE) tied to scheduled meetings and closed deals.
• Career Growth: A clear and fast track for development towards an Account Executive (AE) position or other roles within the EverRest structure.
• Professional Development: Compensation for training, access to premium SDR tools (ZoomInfo, Salesloft/Outreach, LinkedIn Sales Navigator).
• Work Format: Fully remote format with a flexible schedule adapted to the time zones of our target markets.
• Culture: A results-oriented team of professionals where initiative and mutual support are highly valued.
• Benefits: Paid vacation, sick leave, and other standard employee benefits.

How to Apply

Please submit your CV and a brief cover letter explaining why you are the ideal candidate for the SDR role at EverRest

Junior/Mid Lead Generator on Upwork
Want to start your career in IT sales and master Salesforce?
We are an international FinTech company seeking a highly motivated and detail-oriented Lead Generator to help us expand our client base globally.

If you are just starting your journey in IT sales or looking for a structured environment to grow, this is your chance! We provide full training from scratch, including hands-on experience with the advanced Salesforce CRM system.

Key Benefits & Why Join Us:
FULL TRAINING: We provide comprehensive training in lead generation methodologies, B2B research, and in-depth Salesforce CRM usage.
CAREER ACCELERATION: This role is a direct path to a Sales Specialist or Marketing Specialist position, with a clear professional development plan.
ATTRACTIVE COMPENSATION: Your income includes a competitive base salary plus a transparent commission on closed deals. Your efforts directly impact your earnings!
FinTech Focus: Gain valuable experience in the dynamic financial technology sector.

Your Responsibilities:

• B2B Research: Actively search for and identify potential client contacts using LinkedIn, Google, and specialized professional databases.
• CRM Management: Update, maintain, and ensure the accuracy of contact databases in Salesforce.
• Collaboration: Work closely and efficiently with our sales team to deliver qualified leads.
• Reporting: Prepare concise reports on completed tasks and research results.

 What We Expect From You:

• English Level: Minimum B1 (necessary for effective written communication and quality research).
• Strong attention to detail, logical thinking, and responsibility.
• A strong desire to learn and grow in IT sales/marketing.
• Previous experience in lead generation, research, or sales is a plus but not required — we are ready to train the right candidate!

What We Offer:

• Fully Remote Work: Work from anywhere in the world with a flexible schedule (considering international team time zones).
• Paid Time Off: 18 days of paid vacation per year.
• Sick Leave: Paid sick days.
• Friendly, supportive, and international team environment.

Ready to start your IT career with cutting-edge tools? Apply now!

і по селфорсу 
Business Analyst (Salesforce Projects)

We’re looking for an experienced Business Analyst with hands-on experience in Salesforce projects to join our international team.
You’ll work directly with clients, PMs, and technical teams to gather requirements, map business processes, and ensure successful delivery of Salesforce solutions.
Your main goal — bridge business needs with technical capabilities and help clients get the most out of the Salesforce platform.

🔹 Key Responsibilities:

Analyze and document business processes and requirements for Salesforce solutions.

Facilitate workshops and discovery sessions to define needs and priorities.

Translate business requirements into user stories, acceptance criteria, and process documentation.

Collaborate with Salesforce Admins, Developers, and QA to ensure functional alignment.

Support UAT preparation and validation of implemented features.

Contribute to process improvements and adoption of Salesforce best practices.

Maintain clear, structured documentation (process flows, BRD, user guides, release notes).

🔹 Requirements:

1.5–3 years of experience as a Business Analyst in IT or consulting.

Proven experience in Salesforce projects (Sales Cloud, Service Cloud, Experience Cloud, etc.).

Understanding of Salesforce data model, objects, fields, and permissions.

Experience working in Agile/Scrum environments.

Strong communication and stakeholder management skills.

English: Upper-Intermediate or higher (daily communication with international clients).

Ability to create clear documentation (User Stories, Acceptance Criteria, Flow Diagrams).

🔹 Nice to Have:

Salesforce certifications (Administrator, Business Analyst, App Builder).

Experience with process mapping tools (Lucidchart, Miro, Visio).

Understanding of integrations, APIs, and data migration.

🔹 We Offer:

International Salesforce projects with clients from the US and Europe.

Mentorship from experienced Salesforce Architects and PMs.

Career growth toward Lead BA / Product Owner roles.

Flexible schedule, strong delivery culture, and a friendly, supportive team.

Competitive compensation based on experience.

 We are seeking an experienced BA to join our dynamic team and work on international Salesforce projects for clients in the US and Europe.

In this pivotal role, you will be the key link between client business needs and technical capabilities, ensuring our Salesforce solutions are delivered effectively, smoothly, and maximize client ROI.

Key Responsibilities:

• Requirements & Analysis: Analyze and document business processes and requirements for complex Salesforce solutions.
• Solution Definition: Translate requirements into clear User Stories, Acceptance Criteria, and process documentation.
• Collaboration: Work closely with Salesforce Admins, Developers, and QA teams for functional alignment.
• Quality Assurance: Support UAT (User Acceptance Testing) preparation and execution.
• Documentation: Maintain clear, structured documentation (BRD, process flows, user guides).

Your Qualifications:

• BA Experience: Minimum 1.5 – 3 years of proven experience as a Business Analyst in IT or consulting.
• Crucial: Proven experience in Salesforce projects (Sales Cloud, Service Cloud, Experience Cloud, or similar).
• Technical Understanding: Solid understanding of the Salesforce data model (objects, fields, user permissions).
• Methodology: Experience working effectively within Agile/Scrum environments.
• Language: English level: Upper-Intermediate or higher (daily communication with international clients is required).
• Skills: Strong communication and stakeholder management skills.

Nice to Have:

• Certifications: Marketing Cloud Administrator Salesforc
• Tooling: Experience with process mapping tools (Lucidchart, Miro, Visio).
• Tech Concepts: Understanding of integrations, APIs, and data migration concepts.

What We Offer:

• Global Exposure: Work on challenging international Salesforce projects for US and European clients.
• Growth & Mentorship: Continuous mentorship from experienced Salesforce Architects and PMs.
• Career Path: A defined growth trajectory toward Lead Business Analyst or Product Owner roles.
• Conditions: Flexible working schedule, strong delivery culture, and a friendly team environment.

Ready to help our clients maximize their value from the Salesforce platform? Apply now!

Is there anything else I can help you with regarding this job post, such as preparing a short promotional text for social media?

EverREST це українська компанія, що спеціалізується на впровадженні та кастомізації Salesforce CRM для клієнтів із США та Європи. Ми шукаємо амбітного Project Manager, який готовий керувати кількома невеликими проєктами одночасно.

Ваші завдання:

• Multi-project management: координація кількох невеликих команд на різних проєктах одночасно.
• Team Orchestration: взаємодія з розробниками, тестувальниками та BA.
• Client Communication: проведення регулярних мітингів із замовниками.
• Process Tracking: контроль термінів та якості в Agile (Scrum/Kanban).
• Documentation: підготовка звітів англійською мовою.
•  

Вимоги:

• Досвід: від 0.5 – 1 року комерційного досвіду на позиції PM.
• English: Рівень B2+ (вільний діалог та проведення мітингів).
• Tools: впевнена робота з Jira, Confluence, ClickUp, Slack.
• Skills: мультизадачність, увага до деталей та самоорганізація.
• Discovery: розуміння процесів буде перевагою.
•  

Що ми пропонуємо:

• Повністю віддалений формат та гнучкий графік.
• Розвиток в екосистемі Salesforce.
• Кар’єрний ріст до складніших Enterprise-проєктів.
• Робота без зайвої бюрократії.

Готові приєднатися до EverREST? Чекаємо на ваші CV!