About Engipulse
We help ambitious companies build and scale faster.
Engipulse partners with fast-growing startups and scaleups across the U.S. and Europe, combining AI and exceptional human talent to support day-to-day operations and drive business growth.
We embed our global teams directly into our clients’ organizations, working alongside their teams to build better, move faster, and deliver more with less.
About the Role
We’re looking for a dedicated Customer Support Representative to join the team of our client — a global SaaS and AI product company.
As a Customer Support Representative, you’ll be the first point of contact for end users, helping them get the most out of the product and ensuring they receive fast, thoughtful, and effective support.
You’ll also act as the voice of the customer within the company — identifying recurring issues, sharing user feedback, and working closely with Product, Development, and QA teams to improve the overall customer experience.
If you’re someone who enjoys solving problems, learning new technologies, and continuously looking for ways to make things better, we’d love to hear from you.
What We’re Looking For
- 1+ year of experience in Customer Support or a similar customer-facing role.
- Excellent written and verbal English communication skills.
- Strong customer-service mindset and the ability to communicate clearly, professionally, and empathetically.
- Comfortable working with technology and learning new software, tools, and workflows.
- Good knowledge of Windows and macOS.
- Strong troubleshooting and problem-solving skills.
- Ability to work effectively as part of a team.
- A proactive mindset and a genuine drive for continuous improvement.
- Flexibility and willingness to work shifts.
Shift Options
We’re building 24/7 support coverage, so we’re open to candidates with different availability:
- Day shifts
- Night shifts
- Flexible availability for both day and night shifts
Your responsibilities:
- Respond promptly and professionally to customer inquiries via email, live chat, and other support channels.
- Take ownership of resolving complex and challenging customer issues.
- Maintain accurate and up-to-date records of customer interactions and resolutions in the support system.
- Support other team members with customer requests and questions when needed.
- Collaborate with Product Development and QA teams to investigate and resolve customer-reported issues.
- Review and continuously improve the Customer Support section, including FAQs and the Knowledge Base.
- Leverage AI and automation tools where appropriate to improve the speed and quality of customer support while maintaining a high standard of human communication and judgment.
Nice to Have
- Experience working for a SaaS, AI, or technology company.
- Experience with help desk or ticketing platforms such as Zendesk, Intercom, Freshdesk, or similar tools.
- Basic understanding of APIs, integrations, browser troubleshooting, and web technologies.
- Experience using AI tools to improve customer support workflows.
What’s in It for You
- Stable, dedicated role with a competitive compensation package.
- Opportunity to work with a global SaaS and AI product.
- Career growth opportunities for high-performing team members.
- Hands-on experience with AI tools and modern support technologies.
- Opportunity to strengthen your expertise while working in a fast-moving technology environment.
- Work closely with experienced and supportive management with decades of industry expertise.
- A challenging yet fair environment with a healthy and collaborative team culture.
Interested?
If you’re excited about technology, enjoy helping people solve problems, and want to grow in a global SaaS and AI environment, we’d love to hear from you!
Please send us your CV and let’s talk.
