EMQS is a global group of digital products expanding its international processing footprint. To support our scaling, we require a dedicated PSP Manager to lead our merchant acquisition efforts. The primary objective of this role is to source, secure, and maintain a portfolio of Merchant IDs (MIDs) across multiple jurisdictions and acquirers.
The Role
You will manage the acquiring layer of our payment department. You are responsible for the full lifecycle of merchant accounts, including sourcing new partners, managing acquirer relationships, and executing the onboarding process through to successful MID activation.
Core Responsibilities:
Acquirer Sourcing
Identify and vet new acquiring banks and Payment Service Providers (PSPs) that support subscription-based business models.
Onboarding & KYC
Manage the full application process, including the preparation and submission of Know Your Customer (KYC) and Anti-Money Laundering (AML) documentation for various legal entities.
Relationship Management
Serve as the primary point of contact for bank agents and PSP account managers to ensure expedited approvals and competitive terms.
Capacity Management
Maintain a pipeline of available MIDs to ensure the business has redundant processing capacity and a diversified risk profile.
Compliance Support
Liaise with internal teams to ensure all websites and legal entities meet specific acquirer requirements and card scheme rules (Visa/Mastercard).
Key Workflows
- External Sourcing: Sourcing new payment partners through industry networks and direct outreach to banks.
- Document Management: Organising and updating corporate document packs, including UBO details and certificates of incorporation, to ensure applications are ready for submission.
- Application Tracking: Maintaining a status log of all pending and active MIDs to prevent bottlenecks in the onboarding funnel.
- MID Maintenance: Communicating with acquirers regarding transaction performance, technical queries, or account reviews.
Required Qualifications
- Professional Experience: 3+ years of experience in merchant acquisition or PSP onboarding, specifically within high-volume digital sectors.
- Network: An existing network of contacts within the global high-risk and mid-risk acquiring space.
- Communication: Ability to manage professional relationships effectively via Telegram, email.
- Domain Knowledge: Understanding of card scheme rules, regional acquiring nuances (EU, LatAm, SEA), and legal entity structures.
- Operational Autonomy: Ability to manage high volumes of administrative tasks and documentation independently and keep everything well organised at scale.
Organisational Benefits
- Specialised Focus: A role dedicated entirely to acquisition, allowing for concentrated effort on bank relationships and account approvals.
- Global Scope: Opportunity to build and manage a worldwide network of financial partners for a diverse range of digital products.
- Direct Reporting: A streamlined environment with minimal management layers, reporting directly to executive leadership for rapid decision-making.
Competitive salary and performance based bonus.