Empat

We're looking to hire a Facebook/Advertising Specialist with experience in the cannabis industry.

Your responsibilities will include:
• Manage and optimize Meta (Facebook) Ads campaigns, ensuring high performance and compliance;
• Work with other ad platforms like TikTok, Reddit, and Twitter to expand reach;
• Collaborate with the designer to create engaging, high-quality ad creatives;
• Communicate closely with the owner—this role requires a strong working relationship;
• Stay ahead of industry trends, ensuring all campaigns align with best practices.

What we expect from you:
• Proven experience running successful Meta Ads campaigns;
• Strong understanding of compliance and restrictions in the cannabis industry;
• Experience with influencer collaborations is a big plus;
• Proactive mindset, strong work ethic, and excellent communication skills;
• Availability: 30-50 hours per week;
• Ability to overlap with EST timezone.

What We Offer:
 

• Work in Top-employee company (according DOU 2025);
• Interesting projects and challenges that will ensure your development as a specialist and as a person; and also the acceleration of our victory;
• Work in a team of creative, proactive and empathic people;
• Full working day with a flexible and animated schedule for you, because the main focus is the result, not the time or place;
• A comfortable, stylish and sunny office with a view of the city center (Chykalenka str) and the opportunity to work at home when you feel not so full of beans or just moody or lazy (with a generator and battery installation);
• Mandatory paid vacation, which can be used already after the trial period;
• Lack of bureaucracy, regular feedback and support from colleagues;
• Equal salary;
• Trial period (2 months on average, but everything is in your hands, so go ahead!);
• Fun parties, online-activity, picnics and more.

Overview: 
We are looking for a Developer Support Engineer (sometimes called Technical Support 
Engineer or Developer Advocate in other organizations) to help our customers succeed with our web commerce platform. This hybrid role combines technical troubleshooting with 
developer-facing documentation work. You will be the go-to expert for clients integrating our SaaS product into their websites and applications, guiding them through JavaScript 
integrations and API usage. In addition, you’ll create and maintain engaging developer 
documentation to empower all users to solve problems and build great integrations 
independently. If you are passionate about coding, teaching, and helping developers build on a platform, this role offers the best of both worlds. You’ll work cross-functionally with our engineering and product teams, acting as the voice of the customer to improve our product and docs.
 
Key Responsibilities: 
 

• Client Integration Support: Serve as the front-line technical expert for our 
  customers (developers and merchants). Assist clients in integrating our API and 
  JavaScript library into their sites or apps. Troubleshoot issues in real time – from 
  debugging JavaScript code snippets embedded on a client’s website to 
  diagnosing API request/response errors. Ensure that each integration meets best 
  practices and that clients overcome any technical hurdles quickly. 
  Technical Troubleshooting: Investigate and resolve technical support tickets 
  related to our web platform and APIs. This includes reading application logs, 
  reproducing issues with test setups, and walking customers through solutions. 
  You will handle questions on API calls, webhook configurations, authentication, 
  and other developer-level issues. When necessary, escalate bugs to the 
  engineering team, but you’ll own the communication to the customer and make 
  sure issues are fully resolved or documented.
• Developer Documentation & Tutorials: Create and maintain developer-friendly 
  documentation and resources. You’ll write clear integration guides, code 
  examples, FAQs, and troubleshooting articles that help all users self-serve. 
  Whenever you solve a new issue, you’ll update the documentation or knowledge 
  base to include that insight (e.g. adding a “How to implement X” guide or 
  expandinganFAQwithanewlyencounteredproblem).You will also review existing docs for clarity and completeness, ensuring our developer portal is always up-to-date with the latest features and common questions.
• Collaboration & Developer Success: Work closely with our product andengineering teams to improve the developer experience. You’ll relay feedback from the field – highlighting pain points in the API or areas where documentation is lacking. By representing the voice of the customer (developers), you’ll help prioritize bug fixes and new features. You might also contribute to sample apps or reference implementations to showcase best practices. In some cases, you could engage with our developer community via forums or webinars, sharing knowledge and building relationships (acting in a capacity similar to a DeveloperAdvocate).
• Knowledge Base Management: Organize and curate our internal and externalknowledge bases. Ensure support tickets and their resolutions are documented. Develop “how-to” solutions and troubleshooting steps into reusable articles. Over time, streamline the support process by identifying common requests and preemptively addressing them in documentation or in-app guidance. The goal is to enable developers to find answers quickly on their own whenever possible.
• Customer Onboarding Assistance: For larger clients or those less familiar with web technologies, provide hands-on guidance during initial integration. This could involve code walkthroughs, reviewing their implementation of our JavaScript SDK or embed code, and advising on front-end best practices to achieve desired customizations. You’ll ensure new customers have a smooth onboarding from a technical standpoint, reducing time-to-value.

Required Skills & Qualifications:
 

• Web Development Proficiency: Strong skills in JavaScript, with HTML/CSS 
  knowledge a plus. You can read and write front-end code and are comfortable 
  debugging client-side issues (e.g., understanding browser console errors, DOM 
  behavior, CORS issues). Familiarity with modern JavaScript frameworks or tools 
  is a plus, but comfort with vanilla JS and the ability to troubleshoot integration 
  code is most important.
• API and Backend Knowledge: Experience working with APIs (REST/JSON 
  and/or GraphQL) and integrating backend services. You should understand how 
  to make API calls, interpret responses, and handle authentication (e.g., API keys, 
  OAuth).AbilitytousetoolslikePostmanorcURLfortestingAPIsisexpected.
• Knowledge of server-side languages (Python) is a bonus, as our clients use various stacks.
• Technical Support Experience: 2+ years in a technical support, solutions engineering, or software engineering role, preferably in a SaaS or web technology environment. You have a track record of solving customer issues in a systematic way, and you’re comfortable being the “go-to” technical person in conversations with customers. Excellent troubleshooting and problem-solving skills are a must – you enjoy digging into logs, isolating variables, and figuring out why something isn’t working.
• Communication Skills: Excellent written communication and reasonablycompetent verbal communication in English. You can translate complex technical concepts into easy-to-understand language. This is crucial not only for helping customers of varying skill levels, but also for creating documentation that is clear, concise, and engaging. If you have past experience writing developer guides,tutorials, or even blogging about technical topics, it will serve you well in this role.
• Documentation & Writing Ability: Proven ability to produce high-quality technical documentation or instructional content. You know how to structure a tutorial or API guide for clarity. You pay attention to detail (so you’ll catch if a code sample has a typo) and you have an empathetic mindset for the reader’s experience.
• Domain Knowledge: Familiarity with web commerce/e-commerce or related domains. You understand the basics of online stores, shopping carts, payment gateways, or content management systems. (Direct experience with platforms like Shopify, WooCommerce, Adobe Commerce, etc. is a plus.) This helps you quickly grasp our platform’s context and our customers’ objectives.
• Customer Empathy: A customer-first attitude. You are patient and personable when guiding users through problems. You genuinely enjoy helping others succeed and can stay professional and clear-headed when troubleshooting an urgent issue with a frustrated client.
• Collaboration & Teamwork: Ability to work cross-functionally. You’ll be liaising between customers and our internal teams, so you need to effectively collaborate with software engineers,product managers,and occasionally thesales/account team. Being able to advocate for the customer while understanding engineering perspectives is key.
• Self-Driven & Organized: Comfortable working independently in a remote or minimal supervision setting. You can manage your own time to balance immediate support needs with longer-term documentation projects. Strong organizational skills will help you keep track of outstanding issues, documentation to-dos, and follow-ups with customers.

Preferred Qualifications: 
 

• Experience with Developer Tools: Prior experience using or supporting 
  developer-oriented products (APIs, SDKs, developer platforms) is highly 
  preferred. This could be in a Developer Support Engineer or Developer 
  Advocate capacity. Familiarity with tools like version control (Git/GitHub), issue 
  trackers, and developer community forums will be helpful.
• Web Commerce Background: Direct experience in the web commerce domain – for example, working with shopping cart integration or content management 
  systems for online retail. Understanding concepts like webhooks for order 
  notifications, or how front-end and back-end systems interact in a typical online 
  store, will give you a head start.
• Additional Programming Skills: Knowledge of one or more server-side 
  programming languages (e.g. Node.js, Python, Ruby, PHP) or mobile 
  development experience. While not a core requirement, this can help in 
  troubleshooting more complex integration scenarios and communicating with our 
  engineering team.
• Technical Writing/Blogging: If you have a portfolio of technical writing, we’d 
  love to see it. This could be documentation, knowledge base articles, or technical 
  blogs/tutorials. This demonstrates your ability to communicate with developers 
  through writing.
• Developer Community Engagement: Experience participating in developer 
  communities or forums (Stack Overflow, Dev.to, etc.), or contributing to 
  open-source projects is a big plus. This shows you’re proactive about sharing 
  knowledge and supporting developers beyond jus tone-on-one interactions.