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Dripify (🔗 dripify.com) is looking for an AI Product Owner who can turn ideas, customer needs, and data into exceptional user experiences. You’ll do discovery, define solutions, and ensure Dripify continues to innovate in LinkedIn automation, analytics, email, and AI-powered outreach.

You’ll work closely with Head of Product and Operations, transforming business requirements into clear specifications, epics, and acceptance criteria. From gathering insights and conducting market and competitor analysis to refining processes and shaping solutions, you’ll make sure every feature is well thought-out, valuable, and perfectly integrated into the product.

You’ll collaborate with stakeholders, developers, QA, and UX/UI designer to ensure requirements are clear, technical questions are resolved, and features meet quality standards. You’ll turn feedback from sales, support, and other teams into actionable improvements, manage the backlog to ensure we’re always ready for development, and continuously improve how we collect data, document processes, and deliver updates.

We’re looking for someone who can balance vision with execution, someone who thrives on solving business challenges, understanding user needs and creating thoughtful solutions backed by research and data.
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Requirements:
 

• 3+ years of experience as a Product Owner, Business Analyst, or similar role working with B2B SaaS products.
• Proven track record of delivering AI features to production environments.
• Experience working with LLMs and prompt engineering.
• Experience handling hallucinations and evaluating AI output quality.
• Experience testing, iterating, and improving AI-generated outputs.
• You deliver complete features end-to-end, from discovery and research to specification writing, prototyping, refinement, release, and post-launch evaluation.
• You have hands-on experience with Agile/Scrum methodologies and work effectively in sprint-based teams.
• You write clear, structured, and testable acceptance criteria, ensuring effective communication between product, design, development, and QA teams.
• You have a strong analytical mindset and take initiative in conducting competitor research and gathering user feedback to shape impactful features.
• You communicate effectively and align cross-functional teams, including designers, developers, QA, support, marketing, and sales around a shared product vision.
• You have practical experience with Jira and Confluence for managing epics, user stories, backlogs, and product documentation at scale.
• You work closely with UX/UI designer, use Figma for prototyping, refine flows, and ensure user-friendly, intuitive solutions aligned with product goals.
• You demonstrate strong attention to detail and maintain high-quality specifications and documentation to reduce misunderstandings and rework.
• You are proactive and take initiative, identifying product opportunities, proposing improvements, and driving innovation rather than simply executing assigned tasks.
• You have a proven track record of collaborating closely with designers, developers, and QA teams to successfully deliver end-to-end features that create real user value.
  
   

Responsibilities:
 

• Own the full feature lifecycle from discovery and research to prototyping, specification, development, release, and continuous iteration.
• Conduct deep discovery to understand customer needs, ICP priorities, and user pain points through feedback, interviews, and analytics.
• Research the market and competitors (direct, indirect, and alternative solutions) to identify opportunities, benchmark best practices, and inform product strategy.
• Stay ahead of B2B SaaS best practices, focusing on your chosen domain, LinkedIn automation and the core Dripify domain, AI or email outreach to strengthen Dripify’s competitive positioning, proactively propose innovative features and competitive differentiators within your domain to strengthen Dripify’s market position.
• Make data-driven product decisions by aligning initiatives with the product vision, conducting competitive analysis, evaluating solution alternatives, assessing risks and dependencies, and selecting the approach that best balances user value, business impact, technical feasibility, and effort.
• Write clear, structured feature specifications with well-defined acceptance criteria, addressing all corner cases and minimizing rework.
• Collaborate with a designer in Figma to create wireframes and prototypes that validate workflows and deliver intuitive, user-friendly UX.
• Translate high-level product ideas into well-scoped epics and user stories with measurable outcomes.
• Work closely with developers to refine requirements, clarify dependencies, and estimate scope during grooming.
• Own and maintain the product backlog, ensuring it is structured, prioritized, and consistently 2-3 sprints ahead of development.
• Act as the bridge between product, engineering, design, QA, marketing, sales, and support, ensuring clear communication and alignment throughout delivery.
• Partner with QA to define and uphold acceptance criteria, validate solutions, and ensure high-quality releases.
• Collaborate with marketing, sales, and support teams to plan feature launches, prepare enablement materials, and drive customer adoption.
• Monitor feature performance post-release and gather feedback from users, support, and sales to drive improvements, bug fixes, and iterative improvements.
• Continuously improve product team processes to increase delivery speed and improve product quality.
• Deepen product and domain expertise to make smarter, context-aware decisions based on technical constraints, customer workflows and historical insights.
• Report to the Head of Product & Operations, providing updates on progress, current risks and blockers, feature performance, and key priorities with next steps.
   

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Work conditions:
 

• 100% remote position, providing flexibility and work-life balance.
• Competitive salary reflecting your skills and expertise.
• 24 days of paid vacation per year to recharge and relax.
• 10 days of paid sick leave.
• Educational opportunities.
• Compensation budget for medical and hobby/sport expenses.
• Generous budget for birthdays and anniversaries.
• Online and offline team events.
• A collaborative and innovative work environment with passionate team members.

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Hiring process:
 

✅ Interview with Talent Acquisition Specialist (45 — 60 min) - ✅ Test assignment - ✅ Final interview with Head of Product & Operations - ✅ Reference check - ✅ Offer
 

Dripify (🔗 dripify.com) is a pioneering, remote-first IT product company specializing in outreach automation products. Our platform empowers businesses by revolutionizing hiring, sales, and marketing communication processes, making interactions more efficient and seamless.

We’re looking for a Java Team Lead who will split their time between hands-on backend development (50%) and technical/team leadership (50%).
 

You’ll lead a team of 5 engineers, ensure delivery quality, and own architectural decisions, while also contributing code and driving technical excellence.
 

Requirements
 

• 5+ years of hands-on Java development experience (Java 21+).
• 2+ years leading a development team.
• Deep practical experience with Spring Boot modules (Web, Security, Data, Messaging).
• Strong knowledge of Java concurrency, multithreading, and backend system design.
• Proficient in SQL databases (PostgreSQL preferred).
• Experience with REST APIs and asynchronous messaging (SNS/SQS).
• Skilled in CI/CD, code quality gates, and automated testing.
• Hands-on with Docker, Linux, and system-level debugging.
• Familiar with monitoring/logging tools (ELK, Prometheus, Grafana).
• Strong focus on security best practices: auth, validation, access control.
• Working knowledge of AWS: IAM, EC2, RDS, S3, CloudWatch, Secrets Manager.

Would be a plus:
 

• Experience in designing and operating microservice-based architectures.
• Familiarity with Kubernetes (EKS or self-managed).
• Experience with Terraform and Infrastructure-as-Code.
• AWS Certifications (e.g., Developer Associate, Solutions Architect).

• Bachelor’s or Master’s in Computer Science or related field.
  
   

   

Responsibilities
 

Development (50%)

• Build modular, secure, and maintainable backend systems using Java 21+ and Spring Boot.
• Design and implement RESTful APIs and event-driven services (SNS/SQS).
• Write tested, high-quality code with strong focus on unit/integration testing.
• Ensure CI/CD integration, monitoring, and production readiness.
• Drive system performance and scalability improvements.

Leadership & Delivery (50%)

• Lead a backend team: mentorship, code reviews, and engineering growth.
• Own delivery quality: scope planning, progress tracking, risk mitigation.
• Document and communicate architectural decisions.
• Coordinate cross-functionally with product managers, DevOps, and QA.
• Promote best practices in secure development and clean architecture.
   

Work conditions
 

• 100% remote position, providing flexibility and work-life balance.
• Competitive salary reflecting your skills and expertise.
• 24 days of paid vacation per year to recharge and relax.
• 10 days of paid sick leave.
• Educational opportunities.
• Compensation budget for medical and hobby/sport expenses.
• Generous budget for birthdays and anniversaries.
• Online and offline team events.

• A collaborative and innovative work environment with passionate team members.

  
   

Hiring process
 

✅ Interview with Recruiter (45 min) — ✅ Technical interview with Engineering Manager (90 min) — ✅ Interview with CTO (45 min) — ✅ Reference check — ✅ Offer

Dripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless.

We are looking for a detail-oriented Customer Support Representative to join our international support team. The ideal candidate will provide timely and effective customer service via live chat and email. You’ll onboard and support users, troubleshoot technical issues, and collaborate with our product and engineering teams to ensure the best customer experience.
 

Requirements

— Advanced proficiency in English (Written).
— Minimum of 1 year of experience in customer support.
— Basic knowledge of ticketing systems (e.g., Intercom, Zendesk, JIRA, Salesforce, etc.).
— Previous experience in a SaaS business environment is highly desirable.
— Strong organizational skills, ability to manage multiple issues/projects, and exceptional communication skills.
— Working hours: 2 PM – 10 PM (UA time) from Monday to Friday.
— Performing on weekends by internal agreement.

Responsibilities

— Respond to customer inquiries via live chat and email.
— Resolve technical issues and escalate bugs or complex problems to relevant teams.
— Successfully onboard new users, conduct troubleshooting/onboarding calls with clients (occasional outbound calls) and ensure they are getting the most out of our platform.
— Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings.
— Maintain high standards of customer service by providing outstanding assistance.

Would be a plus

— Additional language would be nice (French/German)
— Previous experience with LinkedIn automation tools would be perfect

Work conditions

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:
✅Call with Recruiter — ✅Test task — ✅Interview with Customer Support Team Lead — ✅Reference check— ✅Offer

Dripify is looking for a Head of Customer Support to lead and grow our multinational support team and deliver an exceptional customer experience that users genuinely love, 24/7.

As a fast-scaling B2B SaaS company, support is one of the most important parts of our business. We want every customer to feel heard, guided, and supported — quickly, clearly, and with a friendly human touch.

You will manage support teams across several countries, build efficient processes, introduce high standards of service quality, and ensure the team is trained, motivated, and set up for success. You’ll also collaborate closely with Product, Sales, and other departments to keep customer feedback moving in the right direction and ensure issues are resolved proactively.

We’re looking for someone who knows how to structure a support organization effectively, set up clear cross-department processes, and continuously improve support SLAs and key performance metrics like CSAT, FRT, and resolution time. Someone who can build and lead a high-performing, motivated remote team, bring clarity and consistency to daily operations, and create a positive, accountable, service-driven culture.

If you thrive in fast-paced SaaS environments and believe world-class support can be a company’s strongest competitive advantage, you’ll fit right in!

Requirements:

— 5+ years of experience managing international Customer Support teams in a high-volume, fast-paced environment.
— 2+ years in Customer Support leadership roles within B2B SaaS.
— Proven experience hiring, onboarding, mentoring, and developing customer support team members who together form a well-structured, motivated, and high-performing support organization
— Demonstrated ability to design, document, and implement scalable support processes that ensure consistency as the company grows.
— Experience building or improving support knowledge bases, internal documentation, and training systems.
— Experience managing escalations, including technical issues, high-value accounts, and urgent or sensitive customer situations
— Strong understanding of Intercom or similar support platforms (Zendesk, Freshdesk, Gorgias, Gorgias, etc.).
— Solid experience with HubSpot CRM (or similar) — including integrations with support tools and workflow automation.
— Experience working with AI chatbots, automations, and AI-assisted support flows.
— Proven track record of building and optimizing cross-team processes (especially with Product, Engineering, Sales) that impact customer satisfaction and outcomes.
— Experience of successfully building and maintaining a positive, friendly team culture across a distributed, international support team while holding high standards.
— Strong written and spoken English — able to craft/support replies better than any agent on the team.
— High ownership, proactive mindset, and ability to make decisions under uncertainty.

Responsibilities:

— Lead and manage a multinational customer support team with a user-centric approach and efficiency in mind.
— Develop the long-term vision, SLAs, and OKRs for the Support department, ensuring alignment with Dripify’s overall business and customer retention goals.
— Own, monitor, and report on all critical Support KPIs — including CSAT, First Response Time, Resolution Time, SLA compliance, and operational stability — with continuous improvements to achieve world-class performance.
— Lead the hiring, onboarding, mentoring, and professional development of support agents across multiple geographies, building a positive, motivated, and high-performing team culture.
— Oversee onboarding programs for new support agents to ensure rapid productivity and strong understanding of the product, tone of voice, workflows, and expectations.
— Design, roll out, and manage a robust QA framework to ensure reply quality, tone consistency, and adherence to Dripify’s communication standards across the entire team.
— Own the continuous education of the support team, ensuring agents remain fully updated on new product features, industry changes, and competitor positioning.
— Proactively identify and lead initiatives that improve support workflows, automate repetitive tasks, reduce agent handling time, and boosts overall operational efficiency.
— Lead the strategy for optimizing the AI chatbot, knowledge base, and self-service documentation to maximize First Contact Resolution (FCR) and reduce low-value or repetitive ticket volume.
— Own and optimize the support tech stack, including Intercom (or equivalent), HubSpot integrations, automation workflows, macros, and internal tools.
— Act as the operational bridge between Support and other teams, ensuring customer insights, product feedback, bugs, feature requests, and recurring issues are captured, structured, and communicated clearly.
— Partner with Product and Engineering teams to prioritize improvements based on customer impact and recurring support trends.
— Collaborate with Sales and Success teams to ensure high-value customers receive timely guidance, appropriate escalation, and a smooth, positive experience.
— Create and execute clear internal and external communication protocols during system outages, platform-wide issues, and security-related incidents to ensure transparency and quick resolution.

Would be a plus:

— Background in email automation, CRM, or LinkedIn outreach tools.
— Familiarity with LinkedIn / Email automation
— Basic understanding of automation tools (Zapier, Make, SQL, or workflow builders).

Here is what we offer:

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:

✅Intro call with HR Generalist (45-60min) — ✅ Test assignment — ✅Interview with Head of Product & Operations and CEO — ✅Reference check — ✅Offer

Type: Project-based engagement( 3 months full-time, after part-time)
After project completion: Ongoing part-time cooperation (support & maintenance)
Format: 100% remote

Dripify is looking for a System Administrator for a company-wide IT audit and systematization — access management, MDM, SSO, and security processes rolled out across the entire organization

Requirements:

— 3+ years of experience in system administration or IT operations
— Confident macOS administration (device setup, troubleshooting, lifecycle management)
— Hands-on experience with MDM platforms, with a strong preference for Kandji
— Solid experience with SSO/IAM: Google Workspace administration, Okta or similar identity providers
— Experience administering Atlassian tools (Jira, Confluence): user management, permissions, project configuration
— Proven experience managing access across SaaS tools such as Slack, Figma, Atlassian, and similar platforms
— Understanding of compliance and audit readiness: familiarity with IT audits and ability to prepare systems and processes accordingly
— Experience with VPN setup and remote access management
— Strong documentation culture: ability to create clear, structured, and maintainable process documentation
— Self-directed and comfortable working in a fully remote environment

Responsibilities:

— Full lifecycle access management: onboarding, offboarding, role-based permissions, and access reviews across all corporate tools
— SSO configuration and management (Google Workspace / Okta / JumpCloud) — connecting all SaaS tools under a single identity provider
— Administration of the entire SaaS stack: Slack, Jira, Confluence, Figma, Kandji, ELK, and other tools the team relies on daily
— macOS device management via MDM (Kandji) — remote setup, policies, enrollment, security baselines, and software deployment for the full team
— Security and compliance: preparing the company for IT audits, maintaining documentation, implementing access control policies, and enforcing security standards
— VPN setup and management for secure remote access to internal resources
— User support (1st and 2nd line) for hardware issues, account access, software problems — all handled remotely
— License and asset management: tracking software subscriptions, renewals, and Mac hardware inventory
— Maintaining an internal IT knowledge base: documenting processes, writing clear guides for teammates

Would be a plus:

— Experience scripting in Bash or Python to automate IT workflows
— SOC 2 or ISO 27001 audit preparation experience
— Familiarity with zero-trust security concepts

Hiring process:

✅Interview with Recruiter — ✅ Interview with DevOps — ✅Recommendations— ✅Offer