Drіріfy

Dripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless.

We are looking for a detail-oriented Customer Support Representative to join our international support team. The ideal candidate will provide timely and effective customer service via live chat and email. You’ll onboard and support users, troubleshoot technical issues, and collaborate with our product and engineering teams to ensure the best customer experience.
 

Requirements

— Advanced proficiency in English (Written).
— Minimum of 1 year of experience in customer support.
— Basic knowledge of ticketing systems (e.g., Intercom, Zendesk, JIRA, Salesforce, etc.).
— Previous experience in a SaaS business environment is highly desirable.
— Strong organizational skills, ability to manage multiple issues/projects, and exceptional communication skills.
— Working hours: 2 PM – 10 PM (UA time) from Monday to Friday.
— Performing on weekends by internal agreement.

Responsibilities

— Respond to customer inquiries via live chat and email.
— Resolve technical issues and escalate bugs or complex problems to relevant teams.
— Successfully onboard new users, conduct troubleshooting/onboarding calls with clients (occasional outbound calls) and ensure they are getting the most out of our platform.
— Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings.
— Maintain high standards of customer service by providing outstanding assistance.

Would be a plus

— Additional language would be nice (French/German)
— Previous experience with LinkedIn automation tools would be perfect

Work conditions

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:
✅Call with Recruiter — ✅Test task — ✅Interview with Customer Support Team Lead — ✅Reference check— ✅Offer

Dripify is looking for a Head of Customer Support to lead and grow our multinational support team and deliver an exceptional customer experience that users genuinely love, 24/7.

As a fast-scaling B2B SaaS company, support is one of the most important parts of our business. We want every customer to feel heard, guided, and supported — quickly, clearly, and with a friendly human touch.

You will manage support teams across several countries, build efficient processes, introduce high standards of service quality, and ensure the team is trained, motivated, and set up for success. You’ll also collaborate closely with Product, Sales, and other departments to keep customer feedback moving in the right direction and ensure issues are resolved proactively.

We’re looking for someone who knows how to structure a support organization effectively, set up clear cross-department processes, and continuously improve support SLAs and key performance metrics like CSAT, FRT, and resolution time. Someone who can build and lead a high-performing, motivated remote team, bring clarity and consistency to daily operations, and create a positive, accountable, service-driven culture.

If you thrive in fast-paced SaaS environments and believe world-class support can be a company’s strongest competitive advantage, you’ll fit right in!

Requirements:

— 5+ years of experience managing international Customer Support teams in a high-volume, fast-paced environment.
— 2+ years in Customer Support leadership roles within B2B SaaS.
— Proven experience hiring, onboarding, mentoring, and developing customer support team members who together form a well-structured, motivated, and high-performing support organization
— Demonstrated ability to design, document, and implement scalable support processes that ensure consistency as the company grows.
— Experience building or improving support knowledge bases, internal documentation, and training systems.
— Experience managing escalations, including technical issues, high-value accounts, and urgent or sensitive customer situations
— Strong understanding of Intercom or similar support platforms (Zendesk, Freshdesk, Gorgias, Gorgias, etc.).
— Solid experience with HubSpot CRM (or similar) — including integrations with support tools and workflow automation.
— Experience working with AI chatbots, automations, and AI-assisted support flows.
— Proven track record of building and optimizing cross-team processes (especially with Product, Engineering, Sales) that impact customer satisfaction and outcomes.
— Experience of successfully building and maintaining a positive, friendly team culture across a distributed, international support team while holding high standards.
— Strong written and spoken English — able to craft/support replies better than any agent on the team.
— High ownership, proactive mindset, and ability to make decisions under uncertainty.

Responsibilities:

— Lead and manage a multinational customer support team with a user-centric approach and efficiency in mind.
— Develop the long-term vision, SLAs, and OKRs for the Support department, ensuring alignment with Dripify’s overall business and customer retention goals.
— Own, monitor, and report on all critical Support KPIs — including CSAT, First Response Time, Resolution Time, SLA compliance, and operational stability — with continuous improvements to achieve world-class performance.
— Lead the hiring, onboarding, mentoring, and professional development of support agents across multiple geographies, building a positive, motivated, and high-performing team culture.
— Oversee onboarding programs for new support agents to ensure rapid productivity and strong understanding of the product, tone of voice, workflows, and expectations.
— Design, roll out, and manage a robust QA framework to ensure reply quality, tone consistency, and adherence to Dripify’s communication standards across the entire team.
— Own the continuous education of the support team, ensuring agents remain fully updated on new product features, industry changes, and competitor positioning.
— Proactively identify and lead initiatives that improve support workflows, automate repetitive tasks, reduce agent handling time, and boosts overall operational efficiency.
— Lead the strategy for optimizing the AI chatbot, knowledge base, and self-service documentation to maximize First Contact Resolution (FCR) and reduce low-value or repetitive ticket volume.
— Own and optimize the support tech stack, including Intercom (or equivalent), HubSpot integrations, automation workflows, macros, and internal tools.
— Act as the operational bridge between Support and other teams, ensuring customer insights, product feedback, bugs, feature requests, and recurring issues are captured, structured, and communicated clearly.
— Partner with Product and Engineering teams to prioritize improvements based on customer impact and recurring support trends.
— Collaborate with Sales and Success teams to ensure high-value customers receive timely guidance, appropriate escalation, and a smooth, positive experience.
— Create and execute clear internal and external communication protocols during system outages, platform-wide issues, and security-related incidents to ensure transparency and quick resolution.

Would be a plus:

— Background in email automation, CRM, or LinkedIn outreach tools.
— Familiarity with LinkedIn / Email automation
— Basic understanding of automation tools (Zapier, Make, SQL, or workflow builders).

Here is what we offer:

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:

✅Intro call with HR Generalist (45-60min) — ✅ Test assignment — ✅Interview with Head of Product & Operations and CEO — ✅Reference check — ✅Offer

Dripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless.

We are looking for a skilled UI/UX Product Designer to join our team at Dripify. In this role, you'll help create great user experiences and designs for our product, improving how users interact with our platform and making our digital presence even stronger.

Requirements

- 4+ years of professional experience in UI/UX design, preferably with Web, SaaS, and B2B products.
- Expertise in Figma, Figma components, and building and maintaining design systems.
- Strong portfolio demonstrating your design skills and problem-solving abilities.
- Ability to clearly communicate design decisions and present multiple design solutions.
- Exceptional attention to detail, with a strong focus on consistency across designs.
- Strong collaboration skills with the ability to work effectively with cross-functional teams.
- Upper-Intermediate level of English.

Responsibilities

- Collaboration with Teams: Work closely with the Product and Development teams to design and refine new features and UI improvements, ensuring seamless front-end integration.
- Ownership of Design System & Brand Identity: Take ownership of Dripify’s Design System, ensuring consistency and continuous improvement. Collaborate with stakeholders to align the brand identity with feature designs.
- User-Centered Design: Conduct UI solutions research, including user research and interviews, to inform and validate design decisions for optimal user experiences.
- Design Consistency: Ensure all designs maintain Dripify’s visual identity, creating a consistent experience across all platforms.

Working terms

- 100% remote position, providing flexibility and work-life balance.
- Competitive salary reflecting your skills and expertise.
- 24 days of paid vacation per year to recharge and relax.
- 10 days of paid sick leave.
- Educational opportunities.
- Compensation budget for medical and hobby/sport expenses.
- Generous budget for birthdays and anniversaries.
- Online and offline team events.
- A collaborative and innovative work environment with passionate team members.

Hiring process:
✅Portfolio check — ✅ Interview with Recruiter — ✅Test Task — ✅Reference check — ✅Offer

Type: Project-based engagement( 3 months full-time, after part-time)
After project completion: Ongoing part-time cooperation (support & maintenance)
Format: 100% remote

Dripify is looking for a System Administrator for a company-wide IT audit and systematization — access management, MDM, SSO, and security processes rolled out across the entire organization

Requirements:

— 3+ years of experience in system administration or IT operations
— Confident macOS administration (device setup, troubleshooting, lifecycle management)
— Hands-on experience with MDM platforms, with a strong preference for Kandji
— Solid experience with SSO/IAM: Google Workspace administration, Okta or similar identity providers
— Experience administering Atlassian tools (Jira, Confluence): user management, permissions, project configuration
— Proven experience managing access across SaaS tools such as Slack, Figma, Atlassian, and similar platforms
— Understanding of compliance and audit readiness: familiarity with IT audits and ability to prepare systems and processes accordingly
— Experience with VPN setup and remote access management
— Strong documentation culture: ability to create clear, structured, and maintainable process documentation
— Self-directed and comfortable working in a fully remote environment

Responsibilities:

— Full lifecycle access management: onboarding, offboarding, role-based permissions, and access reviews across all corporate tools
— SSO configuration and management (Google Workspace / Okta / JumpCloud) — connecting all SaaS tools under a single identity provider
— Administration of the entire SaaS stack: Slack, Jira, Confluence, Figma, Kandji, ELK, and other tools the team relies on daily
— macOS device management via MDM (Kandji) — remote setup, policies, enrollment, security baselines, and software deployment for the full team
— Security and compliance: preparing the company for IT audits, maintaining documentation, implementing access control policies, and enforcing security standards
— VPN setup and management for secure remote access to internal resources
— User support (1st and 2nd line) for hardware issues, account access, software problems — all handled remotely
— License and asset management: tracking software subscriptions, renewals, and Mac hardware inventory
— Maintaining an internal IT knowledge base: documenting processes, writing clear guides for teammates

Would be a plus:

— Experience scripting in Bash or Python to automate IT workflows
— SOC 2 or ISO 27001 audit preparation experience
— Familiarity with zero-trust security concepts

Hiring process:

✅Interview with Recruiter — ✅ Interview with DevOps — ✅Recommendations— ✅Offer

Dripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless.

We are seeking a dedicated Senior Java Engineer to join our team at Dripify, a leading B2B SaaS product company.

Project — dripify.com

Sales automation platform designed for marketers, business owners, and sales teams that allows automating cold-emailing and lead generation on LinkedIn.

Here is some of what you will do:

• Build modular, maintainable backend systems using Java 21+ and Spring Boot (MVC, REST, Security, Data, Messaging).
• Design and integrate performant, concurrent services using REST APIs and asynchronous messaging via SNS/SQS.
• Write tested, reliable code with a strong emphasis on unit and integration testing and CI/CD automation.
• Apply secure coding practices

• Collaborate on architecture and system design, taking full ownership of deliverables from implementation to deployment.

   

Requirements:

• 5+ years of hands-on Java development, with production experience in Java 21+
• Deep practical experience with Spring Boot modules
• Strong understanding of modular architectural principles and backend service decomposition
• Solid knowledge of Java concurrency and multithreaded environments
• Experience working with SQL databases (PostgreSQL preferred)
• Proficiency in RESTful API design and asynchronous messaging using SNS/SQS
• Familiarity with CI/CD pipelines and common quality gates (test coverage, static analysis, security scanning)
• Strong foundation in unit and integration testing
• Competence in Docker, Linux, and system-level debugging
• Understanding of logging and monitoring tools (e.g., ELK, Prometheus, Grafana)
• Commitment to secure development practices, including authentication, authorization, data validation, and least-privilege access

• Working knowledge of AWS services, including IAM, EC2, RDS, S3, CloudWatch, and Secrets Manager

   

Would be a plus:

• Experience with microservices architecture — including service decomposition, data ownership, and inter-service communication patterns
• Kubernetes (EKS or self-managed)
• Infrastructure-as-Code using Terraform
• AWS Certifications (e.g., Developer Associate, Solutions Architect)
• Bachelor’s or Master’s degree in Computer Science or a related field

Here is what we offer:

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:
✅Interview with Recruiter (45min) — ✅ Tech interview with Engineering Manager (1 hour) — Tech interview with Team Leader (1.5 hour) — ✅Reference check — ✅Offer

Dripify is a pioneering, remote-first IT product company specializing in outreach automation products. Our platform empowers businesses by revolutionizing hiring, sales, and marketing communication processes, making interactions more efficient and seamless.

Product — dripify.com

Dripify is entering a new stage of growth — and content is one of the core drivers of our brand, our demand generation, and our category creation.

We’re looking for a Head of Content who will architect and lead our entire content ecosystem: YouTube as a primary brand awareness + inbound lead generation channel, lead-gen webinars, and a unified content system that compounds over time.

This role is strategic + operational. You’ll set the vision, build the team, create systems, and run a high-output, high-quality content engine across multiple channels — while still being hands-on where needed. You will shape Dripify’s voice, define our narrative in the market, and partner closely with Growth, Product, and Sales to drive measurable impact.

This is a remote-first, high-impact role with cross-functional visibility and direct influence on pipeline, activation, and category leadership.

Requirements

- 5–7+ years of experience in content marketing/editorial/brand content roles.
- 2+ years in B2B SaaS (fast-growing and/or product-led is a strong advantage).
- 2+ years in a leadership/manager role (team lead, manager, head of content).
- Strong creativity-first mindset with the ability to develop fresh, standout concepts that cut through noise.
- Proven ability to build and execute content strategies that drive measurable outcomes (pipeline, activation, organic growth).
- Strong research and analytical skills to identify trends, build hypotheses, and optimize content.
- Hands-on experience with CMS platforms (e.g., WordPress): publishing workflows, content hygiene, basic on-page practices.
- Hands-on experience in building and optimizing the inbound lead generation flow (content → CTA → landing page → capture → nurture → SQL).
- Clear YouTube competence: series-based thinking, hooks, retention, packaging (title/thumbnail), production workflows, repurposing.
- Ability to lead and scale a hybrid content team (writers, designers, motion/video, agencies).
- Strong project management: cadence, prioritization, systems, quality gates, delivery without sacrificing creativity.
- Ability to supervise and mentor content creators, providing direct, constructive feedback and raising the bar.

Responsibilities

Content strategy & systems:
- Own Dripify’s end-to-end content strategy and execution roadmap aligned with marketing and product goals.
- Build a scalable content operating system: briefs, workflows, editorial standards, QA, planning cadence, and SOPs.

YouTube (brand awareness + lead gen):
- Lead YouTube as a growth channel: define pillars, formats, series, and production workflow.
- Own YouTube performance: packaging (titles/thumbnails), retention, watch time, CTR, and conversion into lead capture.

Webinars (lead generation engine):
- Launch and scale lead-gen webinars: topic selection, speaker strategy, landing pages, promotion, attendance, follow-up, sales handoff.
- Build repeatable webinar-to-content repurposing pipelines (clips, recap posts, email assets, sales collateral).

Inbound lead generation flow:
- Architect and optimize content-driven inbound journeys: content → LP → capture → nurture → MQL/SQL.
- Drive CTA strategy, landing page messaging, lead magnets, and nurture content.

Blog/SEO ecosystem:
- Partner with SEO and the current content specialist to build topic clusters, improve rankings, update content, and increase conversion quality (not just traffic).
- Connect SEO with YouTube and webinars via a unified topic strategy and systematic repurposing.

Team leadership & cross-functional collaboration:
- Manage and scale internal creators and external vendors (writers, designers, motion/video, agencies).
- Ensure brand voice, messaging, and tone are consistent, differentiated, and high-quality across all touchpoints.
- Collaborate with Sales to create and improve sales enablement content (case studies, one-pagers, sequences, battlecards).
- Work with Product to translate features into clear, compelling messaging across content channels.

Analytics & optimization:
- Build dashboards to track content performance and make data-driven decisions (double down vs deprioritize).
- Run content experiments: hypothesis → test → learn → scale.

Would be a plus

- Experience producing or directing live-action videos (shoot planning, on-camera direction, scripting for real people).
- Experience partnering with influencers/ambassadors/industry spokespeople for co-created content.
- Experience building automation workflows in Make.com, n8n, etc.
- Hands-on experience building AI-assisted content systems (LLMs, AI writing tools, AI research workflows) that increase output without sacrificing quality, brand voice, or factual accuracy.
- Experience working with HubSpot, GA4, Similarweb, Ahrefs, SpyFu (or equivalents).
- Strong interest in sales, growth, entrepreneurship, and creator-style content.
 

Work conditions

- 100% remote position, providing flexibility and work-life balance.
- Competitive salary reflecting your skills and expertise.
- 24 days of paid vacation per year to recharge and relax.
- 10 days of paid sick leave.
- Educational opportunities.
- Compensation budget for medical and hobby/sport expenses.
- Generous budget for birthdays and anniversaries.
- Online and offline team events.
- A collaborative and innovative work environment with passionate team members.

Hiring process:
✅Portfolio review — ✅Recruiter interview — ✅Test task — ✅Interview with CEO — ✅Reference check — ✅Offer

Dripify is a pioneering, remote-first IT product company specializing in outreach automation products. Our platform empowers businesses by revolutionizing hiring, sales, and marketing communication processes, making interactions more efficient and seamless.

Project — dripify.com

We’re looking for a Java Team Lead who will split their time between hands-on backend development (50%) and technical/team leadership (50%). You’ll lead a team of 5 engineers, ensure delivery quality, and own architectural decisions, while also contributing code and driving technical excellence.

Requirements

— 5+ years of hands-on Java development experience (Java 21+).
— 2+ years leading a development team.
— Deep practical experience with Spring Boot modules (Web, Security, Data, Messaging).
— Strong knowledge of Java concurrency, multithreading, and backend system design.
— Proficient in SQL databases (PostgreSQL preferred).
— Experience with REST APIs and asynchronous messaging (SNS/SQS).
— Skilled in CI/CD, code quality gates, and automated testing.
— Hands-on with Docker, Linux, and system-level debugging.
— Familiar with monitoring/logging tools (ELK, Prometheus, Grafana).
— Strong focus on security best practices: auth, validation, access control.
— Working knowledge of AWS: IAM, EC2, RDS, S3, CloudWatch, Secrets Manager.

Responsibilities

Development (50%)
— Build modular, secure, and maintainable backend systems using Java 21+ and Spring Boot.
— Design and implement RESTful APIs and event-driven services (SNS/SQS).
— Write tested, high-quality code with strong focus on unit/integration testing.
— Ensure CI/CD integration, monitoring, and production readiness.
— Drive system performance and scalability improvements.

Leadership & Delivery (50%).
— Lead a backend team: mentorship, code reviews, and engineering growth.
— Own delivery quality: scope planning, progress tracking, risk mitigation.
— Document and communicate architectural decisions.
— Coordinate cross-functionally with product managers, DevOps, and QA.
— Promote best practices in secure development and clean architecture.

Would be a plus

— Experience in designing and operating microservice-based architectures.
— Familiarity with Kubernetes (EKS or self-managed).
— Experience with Terraform and Infrastructure-as-Code.
— AWS Certifications (e.g., Developer Associate, Solutions Architect).
— Bachelor’s or Master’s in Computer Science or related field.

Work conditions

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process

✅Interview with Recruiter (45min) — ✅Tech interview with Teach Leader (1.5 hour) — ✅Interview with CTO (45min) — ✅Reference check — ✅Offer

Dripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless.

Project — dripify.com
Sales automation platform designed for marketers, business owners, and sales teams that allows automating cold-emailing and lead generation on LinkedIn.

We are looking for a proactive and independent Senior Manual QA Specialist who will own test coverage for complex product areas, work closely with development and product teams, and contribute to raising the quality bar across releases. This role is for for a hands-on professional who brings strong testing expertise, takes initiative, and thrives in a collaborative, process-driven environment.

Requirements:

— 5+ years of experience in software testing and quality assurance on SaaS or B2B web products
— Hands-on experience with functional, integration, end-to-end, and UI testing
— Knowledge and hands-on experience applying test design techniques — boundary values, equivalence partitioning, decision tables, pairwise testing, etc
— Maintaining test documentation at all stages of testing, from planning to reporting
— API testing experience using Postman or SoapUI
— Strong understanding of client-server architecture of web applications, web technologies and protocols: HTTP, RESTful APIs, JSON, cookies, and sessions
— Basic SQL knowledge
— Experience working in Agile/Scrum teams
— Upper-intermediate English proficiency or higher (mandatory)
— Strong communication, collaboration, and ownership skills

Responsibilities:

— Design and execute comprehensive test cases and test scenarios ensuring thorough coverage of functional, edge case, and business logic scenarios
— Perform various types of testing including smoke, regression, functional, exploratory, integration, and UI testing
— Identify and report defects and issues in product behavior
— Own test documentation across all stages — from test planning and execution to reporting and traceability
— Identify gaps in test coverage and propose improvements to QA processes and practices

Would be a plus:

— Comfortable using AI tools to support testing workflows
— Basic Git knowledge
— Experience with automated testing
— Record of working in a product-based environment
— Computer science degree or similar educational background

Work conditions:

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:
✅Interview with Recruiter (40min) — ✅ Tech interview with QA Lead (1 hour) — ✅ Test Task — ✅ Reference check(recommendations) — ✅Offer