Diamond Partners

About us
We are building our CRM function from scratch within a fast-growing iGaming company. That’s why we are looking for a proactive CRM Manager to design player retention strategies, launch automated journeys, and set up a campaign calendar that drives engagement and growth. This is a hands-on role with a lot of freedom and the opportunity to shape how CRM works in our business.
Key Responsibilities:
 

• Develop and implement CRM strategies to retain and reactivate players (Email, SMS, Push, On-site, In-app).
• Segment the player base according to activity, behavior, and lifecycle (RFM analysis, VIP levels, LTV groups).
• Build automated communication flows (welcome journeys, reactivation, up-sell).
• Manage the CRM campaign calendar (promotions, tournaments, cashback, seasonal events).
• Analyze campaign performance (Open rate, CTR, CR, ARPU, ROMI) and prepare reports.
• Collaborate with Marketing, Product, and VIP teams to align CRM initiatives.

Requirements
 

• 2+ years of experience as a CRM / Retention Manager in iGaming.
• Strong understanding of player lifecycle and retention KPIs.
• Hands-on experience with CRM platforms (Smartico, Optimove, Emarsys, Braze, or similar).
• Solid knowledge of segmentation and automation workflows.
• English at Upper-Intermediate level (B2+) or higher. Additional languages (ES, DE, GR) are a plus.

Compensation & Benefits
 

• Performance-based bonuses after the probation period (linked to retention and NGR KPIs).
• Flexible location: Cyprus, Europe, or Ukraine (relocation to Cyprus possible but not required).

What We Offer
 

• Time Off. 21 working days of paid vacation, 25 paid sick leave days (no doctor’s note required), and 3 fully paid personal days per year.
• Learning & Development. $600 annual budget for courses, conferences, or mentorship — whatever helps you grow.
• Business Travel. Visits to our main office in Cyprus and international conferences — meet the team in person and stay on top of industry trends.
• Team Culture. Regular team buildings, offsites, and company events — we work hard but also celebrate together.
• Autonomy & Ownership. Transparent processes, no micromanagement — we trust you to take the lead and drive results.

We’re looking for a Mid–Senior Affiliate Manager to grow and scale our affiliate direction in iGaming. In this role, you’ll be responsible for bringing in new partners, onboarding and developing them, and driving performance to meet ambitious acquisition goals — with a strong focus on Tier-1 / Tier-2 GEOs.

What you’ll do:
 

• Source, attract, negotiate, and onboard new affiliates and partner networks (webmasters, media buyers, agencies, affiliate networks, etc.).
• Build and maintain strong long-term relationships with partners.
• Scale partners and bring them to target ROI through continuous optimization and performance management.
• Work with Tier-1 / Tier-2 GEOs (e.g., DE, GR, ES), with high-risk GEO experience as a plus.
• Analyze traffic quality and performance: monitor key KPIs, work with a wide range of metrics, and detect growth opportunities.
• Develop and test new growth / growth-hacking approaches to scale volumes and improve quality.
• Collaborate closely with Marketing, Analytics, Product, and Tech teams to improve traffic volume, conversion, and quality.
• Represent the company at industry events, conferences, and online/offline meetups to expand your network and bring in new partners.

What we’re looking for (Must-have):
 

• 1+ year of experience as an Affiliate Manager in iGaming / gambling.
• Strong analytical mindset and confidence working with numbers, KPIs, and performance metrics.
• Ownership and proactivity: you take responsibility, move fast, and drive outcomes.
• A “test-and-learn” mentality and genuine interest in continuous growth-hacking.
• English level B1 or higher (for partner communication).
• Seniority level: Mid–Senior (ability to operate independently and own a direction).

Nice to have:
 

• Your own network / partner base in Tier-1 / Tier-2, especially SEO, PPC, and influencer partners.
• Experience with True Label or SoftSwiss brands/platforms.
• Hands-on experience with Affilka or similar tracking tools.
• Experience working with high-risk GEOs.

Why join us:
 

• High-impact role with ownership over a core growth channel.
• Fast-paced environment where your ideas and experiments are encouraged.
• Cross-functional collaboration with Marketing, Analytics, Product, and Tech.
• Opportunity to grow into a strong leader within the team.

What we offer:
 

• Competitive salary. Performance-based bonuses tied to ROI and growth KPIs.
• 21 paid vacation days, 25 sick days, and 3 personal days per year.
• $600 annual L&D budget for courses, conferences, or mentorship.
• Business trips to our Cyprus HQ and international industry events.
• Team culture: regular offsites, team buildings, and company events.
• Transparent processes, no micromanagement — full ownership of your results.

We’re looking for an experienced Head of Casino to drive the growth of one of our key GEOs. You will own the market strategy end-to-end — from acquisition and retention to product localisation and partnership development. This role is ideal for someone who understands iGaming deeply, moves fast, and knows how to scale a market with high autonomy.

Key Responsibilities (Shortened & Prioritised):

• Build and execute the market growth strategy, covering acquisition, retention, and localisation.
• Own key performance metrics: FTDs, NGR, retention rate, ROAS, CPA/CPL.
• Develop and scale local acquisition channels: affiliates, influencers, SEO, paid traffic.
• Localise marketing materials and define market-specific product needs (payments, UX, promotions).
• Collaborate with Product, CRM, BI, and Operations to optimise player journeys and resolve GEO-specific issues.
• Manage partner relationships and represent the brand in the local market and at industry events.

• Provide regular performance reports and insights to senior management.

   

Requirements:

• 3+ years of experience in iGaming (online casino).
• Strong understanding of local market behavior, player psychology, and payment ecosystems.
• Background in affiliate marketing, performance marketing, or CRM/product within iGaming.
• Data-driven mindset with the ability to interpret funnel metrics and retention/performance reports.
• Excellent communication and negotiation skills.

• Fluent English.

   

What We Offer:

• Time Off. 21 working days of paid vacation, 25 paid sick leave days (no doctor’s note required), and 3 fully paid personal days per year;
• Learning & Development. $600 annual budget for courses, conferences, or mentorship — whatever helps you grow;
• Business Travel. Visits to our main office in Cyprus and international conferences — meet the team in person and stay on top of industry trends;
• Team Culture. Regular team buildings, offsites, and company events — we work hard but also celebrate together;
• Autonomy & Ownership. Transparent processes, no micromanagement — we trust you to take the lead and drive results.

We’re looking for a Web Analyst to help scale acquisition and retention through data — from clear channel performance insights to ensuring tracking and attribution are reliable. This is a cross-functional role at the intersection of Marketing and Product, with strong impact on growth decisions.

What you’ll do:

• Analyze marketing channels and campaigns (CPA/ROI/ROAS/LTV, retention).
• Build and maintain dashboards and recurring reporting for the marketing team.
• Identify insights across funnels/cohorts/player segments and propose optimizations.
• Ensure measurement accuracy: GA4/GTM setup, events, UTM hygiene, basic attribution.
• Help teams investigate metric discrepancies and improve data quality.

What we’re looking for:

• Experience in marketing/product analytics (ideally in a performance-driven environment).
• Strong SQL and solid understanding of core marketing metrics.
• Hands-on with GA4/GTM and BI tools (Looker/Power BI/Tableau/Metabase).
• Strong communication skills and experience working with Marketing/Product stakeholders.

Nice to have:

• iGaming / online casino experience.
• BigQuery / Amplitude / AppsFlyer (if mobile is relevant).
• Basic Python, server-side tracking/CAPI.
• Understanding of forecasting fundamentals (e.g., how LTV/churn/conversion forecasts are built).

Why join:

• Clear ownership and visible impact on growth (acquisition, retention, unit economics).
• End-to-end involvement: data → insight → action, not just reporting.
• Opportunity to shape marketing analytics and measurement practices.

What we offer:

• Competitive salary. Performance-based bonuses tied to ROI and growth KPIs.
• 21 paid vacation days, 25 sick days, and 3 personal days per year.
• $600 annual L&D budget for courses, conferences, or mentorship.
• Business trips to our Cyprus HQ and international industry events.
• Team culture: regular offsites, team buildings, and company events.
• Transparent processes, no micromanagement — full ownership of your results.