COCA Wallet

This is a technical roles with deep understanding of REST APIs and webhooks, who can work on real production integrations.

About the Role

We’re looking for an Integration Specialist to lead technical onboarding and ongoing support of B2B partners integrating with a crypto-fintech Banking-as-a-Service (BaaS) platform.

In this role, you’ll act as a bridge between partners and the platform’s technology, ensuring smooth integrations across REST APIs, webhooks, and on-chain (EVM) components.

Key Responsibilities:

- Lead the full integration process for new B2B partners, ensuring smooth onboarding and timely launches across both API and on-chain touchpoints

- Act as the primary technical point of contact for partners, supporting them with API documentation, smart wallet integrations, and blockchain-specific queries

- Conduct UAT and certification checks to validate transaction flows, wallet operations, and compliance requirements

- Identify, troubleshoot, and resolve technical issues during integration, including debugging API calls, webhook failures, and on-chain transaction errors

- Maintain, update, and continuously improve integration guides, API documentation, and technical runbooks

- Work closely with Engineering, Product, and Commercial teams to align technical delivery with business objectives

Requirements:

- 3+ years in technical support/engineering, integrations, or software engineering with strong API exposure
- Languages: Russian or Ukranian - must have 

- Strong understanding of REST APIs, JSON, and webhooks

- Hands-on experience with API testing tools (Postman/Insomnia or similar)

- Familiarity with blockchain concepts: wallets, transactions, EVM basics, and token standards (ERC-20)

- Experience with blockchain analyze via explorers

- Understanding of account abstraction, smart wallets/MPC wallet infrastructure

- Experience with stablecoins, payment rails, or fintech/crypto products background

- Experience using log management tools to investigate and debug issues

- Ability to explain complex technical concepts clearly to both technical and non-technical stakeholders

- Strong written and verbal communication skills in English (Upper-Intermediate or higher)

- Ownership mindset: you care about results and long-term partner success

- Ability to work independently, prioritize effectively, and stay focused on outcomes

Nice to Have:

- Basic to intermediate SQL querying skills

- Basic knowledge of Python / TypeScript / Go programming language

- Knowledge of KYC/AML compliance flows in crypto context

- Hands-on experience running technical demos

What We Offer:

- Opportunity to work at the intersection of traditional finance and blockchain technology

- Direct impact on partner success and platform growth

- Collaborative environment with experienced blockchain engineers and product teams

- Professional growth in the rapidly evolving Web3/fintech space

As a Customer Support Agent, you will be the frontline voice of COCA, ensuring our users have a smooth and delightful experience. You will resolve inquiries across chat, email, and our community forum, educate users on product functionality, and contribute to a growing knowledge base that empowers our customers to self‑serve.

About COCA Wallet

COCA is at the forefront of the financial revolution, seamlessly integrating blockchain technology with everyday financial transactions through its innovative non-custodial wallet and debit card solutions. With a clear vision to make cryptocurrency as straightforward and widely accepted as traditional fiat currency, COCA is paving the way for a new era in the financial industry.

Key Responsibilities

• Multichannel Support: Respond promptly and professionally to user inquiries via live chat, email, and community channels, maintaining a CSAT of 90% +.
• Complex Issue Resolution: Diagnose and resolve a wide range of issues related to feature usage, account management, transfers, debit cards, cryptocurrency transactions, and wallet operations.
• User Education: Provide clear, step‑by‑step guidance, empowering customers to navigate the platform and leverage advanced features.
• Knowledge Base Ownership: Draft and maintain self‑help articles, macros, and internal runbooks to boost first‑contact resolution and reduce ticket volume.
• Cross‑Team Collaboration: Escalate bugs and systemic issues to Product & Engineering via Jira, and relay customer insights that shape our roadmap.
• Process Improvement: Identify recurring pain points, propose workflow automations, and champion best practices that raise support efficiency.
  
  Qualifications
• 3 + years in a customer or technical support role within technology, neobanking, or financial services.
• Hands‑on experience with Freshdesk, Zendesk, or similar incident‑tracking tools, plus strong workflow knowledge of Atlassian Jira/Confluence.
• Solid understanding of cryptocurrency fundamentals (e.g., on‑chain transactions, gas fees, wallet security).
• Exceptional written and verbal English; able to translate technical jargon into plain‑language solutions.
• Proven customer‑centric mindset: empathy, patience, and a genuine desire to help.
  Nice to Have
• Experience supporting debit‑card products or KYC/AML processes
  
  Why COCA?
• Enhanced annual leave + Bank holidays
• 1 paid day off to celebrate your Birthday each year
• Annual training allowance
• Annual performance bonus pay
• Extensive opportunity to grow your career at an innovative FinTech
• Be at the forefront of crypto adoption in a high-growth, mission-driven company.
• Fully remote with flexible hours and bonus opportunities.
• Help shape the marketing tech stack and user engagement strategy from the ground up.