Cloudfresh

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Google Chrome Enterprise Partner, Zendesk Advanced Partner, Asana Platinum Solutions Partner, GitLab Select Partner, HubSpot Diamond Partner, Miro Solution Partner, Okta Activate Partner, Cloudflare Powered+ Partner, JumpCloud Platinum Partner, and Microsoft Partner.

We’re on the mission to #GenerateTheReal✨ for people and organizations. Real growth happens when technology truly supports people – not the other way around. That’s why we focus on empowering teams with leading cloud ecosystems and certified experts, helping companies move faster across AI, Data, Cybersecurity, and beyond.

We are looking for a Customer Support Lead to build, improve, and scale Customer Support processes, shape Customer Experience strategy, and foster a high-performance support culture. Ensure high customer satisfaction and continuously exceed customer expectations. Additionally, establish and maintain processes for monitoring vendor service changes and vendor-related incidents, ensuring timely communication and proactive updates to customers.

Requirements:

• Experience: 2+ years in the same role.
• Experience with Google Workspace, Google Cloud and other cloud vendors support cooperation
• Proficiency in ITIL methodology
• Hands-on experience with IT Support management systems (Zendesk, Hubspot ServiceHub, Jira Service Management)
• English on Upper-Intermediate level

Responsibilities:

• Conduct a full audit of current client requests and support processes
• Define and implement a Single Point of Contact (SPOC) model for all client requests
• Establish clear escalation paths and SLAs
• Build relationships with key technical contacts from partner vendors
• Implement and track customer satisfaction metrics (e.g., CSAT, NPS)
• Identify process bottlenecks and develop improvement plans
• Create playbooks for handling major and critical support cases
• Build a fully structured and scalable Customer Support function with all required processes, tools, and data in place
• Automate key support workflows, including request intake and ticket lifecycle management
• Design and implement support model (support tiers, shifts, schedules, and support types such as on-call, business hours, follow-the-sun)

Work conditions:

• Flexible Work Format: Work remotely with flexible hours, allowing you to balance your professional and personal life efficiently.
• Freedom to Innovate: Utilize multiple channels and approaches for sales, allowing you the freedom to find the best strategies for success.
• Training with Leading Cloud Products: Access in-depth training on cutting-edge cloud solutions, enhancing your expertise and equipping you with the tools to succeed in an ever-evolving industry.
• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry. Expand your expertise by engaging with international markets across the EMEA and CEE regions.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth, creating opportunities for you to advance in your career.
• When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
• Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes. You can withdraw this consent at any time.

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Hubspot Platinum Partner, Okta Activate Partner, and Microsoft Partner.

Since 2017, we’ve been specializing in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions. Our products focus on cutting-edge cloud computing, advanced location and mapping, seamless collaboration from anywhere, unparalleled customer service, and innovative DevSecOps.

We are looking for an experienced and proactive GitLab / DevOps Expert to strengthen our team. If you have deep knowledge of GitLab, are fluent in English and Polish, and have experience with DevOps solutions, we invite you to join us!

Requirements

• Experience: Minimum 2+ years of hands-on experience working with GitLab (Self-Managed and/or SaaS) in an engineering, consulting, architect, or similar role.
   
• Deep DevOps Understanding: Proven experience with various DevOps tools and practices (CI/CD, containerization, orchestration, monitoring, infrastructure as code, etc.).
   
• Technical Expertise: Excellent practical knowledge of GitLab functionalities, including CI/CD, Git, Registry, Security Scanning, Kubernetes Integration, and more.
   
• Communication Skills: Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to diverse audiences.
   
• English Proficiency: Fluent in English (Upper-Intermediate and above) is essential for effective communication with GitLab representatives and international clients.
   
• Polish Proficiency: Fluent in Polish (Upper-Intermediate and above) is essential for effective communication with GitLab representatives and international clients.
   
• Proactivity & Analytical Thinking: Ability to independently solve complex problems, quickly learn new technologies, and propose innovative solutions.

Responsibilities

• Pre-sales & Technical Consulting: Conduct technical demonstrations of GitLab, presentations, and consultations for potential clients. Help identify their unique needs and propose optimal GitLab-based solutions.
   
• Architectural Design & Planning: Develop and propose robust architectural solutions based on GitLab for complex client projects.
   
• Technical Support: Provide high-quality technical support and consultation to existing clients on GitLab usage, configuration, and optimization.
   
• Training & Education: Develop and deliver engaging training sessions for client teams on GitLab functionalities and DevOps best practices.
   
• Integration & Migration: Participate in projects involving GitLab integration with other tools and secure data migration for clients.
   
• Technical Documentation: Create clear and comprehensive technical descriptions, case studies, instructions, and other relevant materials.
   
• Sales Team Collaboration: Work closely with the sales department to ensure successful client engagement and a seamless sales process.

Would be a plus

• Prior experience in a client-facing role, including conducting negotiations or technical presentations.
   
• Familiarity with other cloud platforms (AWS, Azure, GCP) and their integration with GitLab.
   
• Relevant DevOps certifications.

Work conditions

• Growth Opportunities: Work with a leading product in the DevOps space and continuously enhance your skills.
   
• Close Collaboration with GitLab: Engage in direct collaboration with GitLab's teams, participating in knowledge sharing, joint events, and staying at the forefront of product development.
   
• Exciting Projects: Participate in diverse and challenging projects for international companies.
   
• Professional Development: Sufficient opportunities for GitLab certification and continuous learning to stay at the forefront of the industry.
   
• Supportive Team: Join a collaborative, professional, and friendly environment where your contributions are valued.
   
• Competitive Salary and performance-based bonuses.
  
  When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
  Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes. You can withdraw this consent at any time.

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Hubspot Platinum Partner, Okta Activate Partner, and Microsoft Partner.

Since 2017, we’ve been specializing in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions. Our products focus on cutting-edge cloud computing, advanced location and mapping, seamless collaboration from anywhere, unparalleled customer service, and innovative DevSecOps.

We are looking for an Operations Manager to build and maintain a high-performance operational ecosystem that ensures business scalability, seamless cross-departmental collaboration (BizDev, Finance, Marketing, Delivery), and maximized project profitability while maintaining a superior client experience.

Requirements:

• 3+ years of proven success in a similar role.
• Experience in international / multicultural companies (at least 3 countries).
• Deep knowledge of Operational processes in GTM teams (Sales/Marketing/CS/Tech).
• English level — at least C1; French/Spanish is a strong plus.
• Understanding of agentic AI tools in operations (automation, performance and process analytics).
• Experience of building and scaling Operations teams.
• Scaleability design (Architectural mindset) and systems thinking.
• Risk mitigation and business continuity.
• CMMI/ISO Framework Knowledge.
• Legal & Compliance (GDPR/Data Privacy).
• Experience with global vendors.
• Experience working with EU cultures.

Responsibilities:

• Standard Process Set: Establish a unified set of Standard Operating Procedures (SOPs) across all departments.
• CMMI L3 Achievement: Successfully transition to the defined level, where processes are standardized and institutionalized.
• Software Asset Management: Implement a system to eliminate waste in SaaS licensing and automate access management.
• Operational Efficiency: Achieve a 15% reduction in OPEX through process automation and elimination of redundancies.
• Resource Utilization: Deploy a capacity planning model that enables accurate hiring forecasts for 3–6 months.
• Operational Dashboard: Develop real-time reporting for key operational metrics and process health scores.
• Risk Management: Integrate a formal risk assessment and mitigation framework into daily operations.
• Implement a KPI/OKR system for the operations department aligned with the company’s financial goals.
• Reduce operational costs per service unit by 10-15% through automation of routine tasks.
• Develop a transparent resource planning system (utilization rate) for the technical engineering team
• Tools and Instruments: Optimize the use of internal tools (Asana, HubSpot, etc.).

Work conditions:

• Flexible Work Format: Work remotely with flexible hours, allowing you to balance your professional and personal life efficiently.
• Training with Leading Cloud Products: Access in-depth training on cutting-edge cloud solutions, enhancing your expertise and equipping you with the tools to succeed in an ever-evolving industry.
• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry. Expand your expertise by engaging with international markets across the EMEA and CEE regions.

• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth, creating opportunities for you to advance in your career.

   

   

  When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR). Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes. You can withdraw this consent at any time.

Cloudfresh is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Platinum Partner, GitLab Select Partner, Hubspot Diamond Partner, and JumpCloud Platinum Partner. Since 2017, we have specialized in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions.

At Cloudfresh, we don’t just sell software, we build the future of work. As an Asana Platinum Solutions Partner, we help companies move from chaos to clarity. We are looking for a unique hybrid: a Project Manager who lives for organization, and an Implementation Consultant who loves teaching others how to work better.

In this role, you will be the “architect” of our clients’ success, designing their workflows in Asana and ensuring our internal and customer-oriented projects run like clockwork.

Requirements:

• The Expert: 3+ years in Project Management, Operations, or Business Consulting.
• The Architect: You can look at a messy spreadsheet and see a streamlined process.
• The Communicator: You enjoy speaking to clients, leading workshops, and simplifying complex ideas. English B2+ is a must.
• The Power User: Deep experience with Asana (preferred) or similar platforms (Monday, Jira, ClickUp, Smartsheet).
• The “A-Player”: You take extreme ownership, you are proactive, and you don’t need a manager to tell you what to do next.

Responsibilities:

• Asana Implementation: Lead the full cycle of client onboarding – from discovery workshops and workflow design to technical setup and team training.
• Strategic Consulting: Audit existing business processes and provide expert recommendations on how to optimize them using Asana.
• Project Management: Act as the primary point of contact for delivery projects, ensuring timelines, resources, and client expectations are perfectly aligned.
• Presale Support: Join forces with the sales team to demonstrate how Asana can solve specific business challenges for prospective clients.
• Accountability: Maintain project documentation, track progress in (you guessed it!) Asana, and ensure high-quality delivery.

Work conditions:

• Expert Status: Become a certified Asana Professional with company-funded training.
• Global Reach: Work with diverse clients across EMEA and CEE regions.
• A-Player Environment: Join a high-ambition, low-drama team where your impact is visible and valued.
• Remote-First: Flexibility to work from anywhere while staying connected with a vibrant international team.