Work format: Remote
Employment: Full-time
Markets: Europe & UK
About the Role
We are looking for an Onboarding Manager to join an international financial institution working with partners across Europe and the UK.
This role combines documentation, partner communication, and coordination. You will prepare document packages, fill out application forms, communicate with service providers, coordinate requests, and keep track of payments and deadlines.
We’re looking for someone attentive, proactive, and comfortable working with details - someone who can organize information, communicate clearly, and make sure tasks are completed accurately and on time.
What You Will Do
- Prepare document packages for partner onboarding, ensuring all required information is complete and accurate.
- Fill out application forms and questionnaires, collect the necessary information, and follow up on missing documents.
- Communicate with PSPs and external service providers to clarify requirements, coordinate requests, and follow up on outstanding tasks.
- Coordinate orders for external services, prepare task briefs, communicate requirements, and track deadlines.
- Monitor payment statuses and coordinate with relevant parties to ensure timely processing.
- Edit, format, and update documents and supporting materials, paying attention to both content and presentation.
- Keep documentation organized and maintain visibility over ongoing requests, deadlines, and pending actions.
What We’re Looking For
- Experience in onboarding - understanding of onboarding processes, documentation requirements, and coordination with external partners.
- Document management skills - experience preparing, filling out, editing, and formatting document packages, application forms, and questionnaires.
- Adobe Photoshop and Figma - practical experience using these tools.
- Strong attention to detail - ability to spot inconsistencies, verify information, and ensure documents are accurate and properly formatted.
- Communication skills - confidence in communicating with external partners and service providers, clarifying requirements, and following up on pending tasks.
- Organizational skills - ability to manage multiple requests, track deadlines, and coordinate tasks efficiently.
- Proactive approach - willingness to take ownership of tasks, solve routine issues independently, and keep processes moving.
- English proficiency - sufficient for written communication with international partners.
Why This Role
- Fully remote, full-time work.
- Compensation: $1,700 during the probation period, increasing to $2,800 after successful completion of probation.
- Crypto payments.
- 24 days of paid annual leave.
- Paid sick leave.
- Hands-on experience working with international partners across Europe and the UK.
- Opportunity to develop expertise in PSP onboarding and international payment operations.
- Career growth opportunities: potential to progress into a Key Account Manager or Business Development role, with the opportunity to take on broader responsibilities within approximately three months, depending on performance and business needs.