BITHIDE SOLUTION

We are leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.

Working Conditions

 Current shifts: 08:00–16:00, 16:00–00:00, 18:00–02:00, 00:00–08:00

 Main shift pattern: 4/2 (4 working days / 2 days off), with minor variations possible

 Shifts per month: 20–22

 Performance evaluated through KPIs and quality control of service within the team

 Opportunity for career growth within the team based on your performance and success as an agent

 Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses

Requirements

 Sociability and friendly communication

 Stress resilience and empathy

 Language skills (spoken and written): Spanish: C1–C2, English: B1–B2

 Multitasking skills

 Basic experience with CRM systems, customer databases or ticketing tools

 Time zone of residence: LATAM (GMT-4, GMT-5)

 Availability to regularly work any shift within a 24/7 schedule

 Ability to search for information and solve problems quickly

 Willingness to communicate with customers via voice (a phone channel may be added in the future)

 Communication channels: chat, messaging, email, IP telephony (in the future)

 Clear, understandable, and correct oral and written communication

 Fast typing skills

Tasks and Objectives

 Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)

 Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)

 Prepare reports and analyses related to your responsibilities and current activities

 Mentor new team members during their onboarding and training period

 Keep the knowledge base and regulations up to date based on current processes

 Participate in the improvement of processes and service quality within the team

What we offer:

 Direct communication with the core TEAM.

 28 calendar days of vacation.

 Paid sick leave.

 Sports compensation.

 Training and course compensation.

 Birthday day off.

 Flexible working hours.

 Regular salary reviews.

 Favorable salary payment terms.

 A non-toxic, bureaucracy-free work environment.

 Stable salary payments.

Join a fast-growing team at the forefront of online gaming, where your expertise will directly contribute to the company’s growth and success.

Proactive and results-driven Account Manager to manage and develop relationships with VIP players. The role focuses on retention, revenue and deposit growth, and delivering a high-quality, personalized customer experience.

Key Responsibilities

• Build and maintain strong relationships with VIP players
• Act as the main point of contact for assigned accounts
• Monitor player activity and proactively engage to increase retention and lifetime value (LTV)
• Identify player needs and provide tailored offers, bonuses, and experiences
• Execute and optimize VIP campaigns and promotions
• Track player behavior, segmentation, and performance metrics

Requirements

• Experience in VIP Account Management, VIP Management  in iGaming. 
• Strong communication and relationship-building skills
• Analytical mindset with the ability to interpret player data
• Experience working with CRM tools (e.g., Zendesk, Voiso)
• Ability to manage multiple accounts and prioritize effectively
• Fluent in Spanish (English are a plus)
• Flexibility to work in shifts if required

Key Skills

• Relationship management
• Negotiation and upselling
• Customer retention strategies
• Data-driven decision making
• Problem-solving and conflict resolution