Working Hours: UK Time
Primary Option
Monday to Friday, 8:00 AM – 5:00 PM
Alternative Flexible Options
- Monday to Friday, 12:00 PM – 9:00 PM
- Weekend shifts (flexible arrangement)
We’re happy to discuss the most suitable schedule for the right candidate.
About Bike Bubl
Bike Bubl is a London-based window and exterior cleaning company providing window cleaning, gutter cleaning, pressure washing, and related services. We focus on reliable service, clear communication, and excellent customer experience.
Role Overview
We are looking for a Customer Support & Sales Assistant to help manage customer enquiries, bookings, quotes, follow-ups, and day-to-day support.
This role is a mix of customer service, sales support, booking coordination, and admin. You will communicate with customers through phone, email, WhatsApp, and chat, making sure every customer receives a fast, clear, and professional response.
Key Responsibilities
- Respond to customer enquiries via phone, email, WhatsApp, and chat.
- Provide information about services, prices, availability, and the cleaning process.
- Schedule appointments and coordinate booking details with the cleaning team.
- Handle cancellations, rescheduling requests, and customer account updates.
- Prepare quotes and follow up with potential customers.
- Support customers in choosing the right service, including regular window cleaning.
- Follow up with customers after service to ensure satisfaction.
- Maintain accurate customer records in the CRM.
- Respond to customer reviews and feedback when required.
- Help resolve small customer issues and escalate complex complaints when needed.
- Support billing queries, invoices, and payment follow-ups when necessary.
- Assist the sales team with customer queries and lead follow-ups.
Requirements
- Advanced English, written and spoken.
- Experience in customer support, sales support, or a similar customer-facing role.
- Strong communication and organisation skills.
- Confident working with customers by phone and message.
- Good attention to detail and ability to follow processes.
- Experience using CRM systems, email, WhatsApp, and spreadsheets.
- Ability to manage multiple conversations and tasks at the same time.
- Friendly, reliable, and customer-focused attitude.
- Basic sales skills and confidence following up with leads.
Preferred Experience
- B2C customer support or sales experience.
- Experience in home services, cleaning, logistics, or field operations.
- Experience preparing quotes, managing bookings, or working with CRM tools.
Required Skills
Customer support, sales support, CRM, lead follow-up, booking coordination, communication skills, attention to detail, problem-solving, English (Advanced) C1+, teamwork.
Why Join Us?
You will join a growing London service company where your work directly improves customer experience, sales performance, and daily operations. We are looking for someone reliable, motivated, and ready to grow with the team.
