Bigd

BigD is looking for a talented Customer Support Specialist to join our dynamic team.
BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.

Working Conditions

• Current shifts: 08:00–16:00, 16:00–00:00, 18:00–02:00, 00:00–08:00
• Main shift pattern: 4/2 (4 working days / 2 days off), with minor variations possible
• Shifts per month: 20–22
• Performance evaluated through KPIs and quality control of service within the team
• Opportunity for career growth within the team based on your performance and success as an agent
• Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses

Requirements

• Sociability and friendly communication
• Stress resilience and empathy
• Language skills (spoken and written): Spanish: C1–C2, English: B1–B2
• Multitasking skills
• Basic experience with CRM systems, customer databases or ticketing tools
• Time zone of residence: LATAM (GMT-4, GMT-5)
• Availability to regularly work any shift within a 24/7 schedule
• Ability to search for information and solve problems quickly
• Willingness to communicate with customers via voice (a phone channel may be added in the future)
• Communication channels: chat, messaging, email, IP telephony (in the future)
• Clear, understandable, and correct oral and written communication
• Fast typing skills

Tasks and Objectives

• Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)
• Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)
• Prepare reports and analyses related to your responsibilities and current activities
• Mentor new team members during their onboarding and training period
• Keep the knowledge base and regulations up to date based on current processes
• Participate in the improvement of processes and service quality within the team

What we offer:

• Direct communication with the core TEAM.
• 28 calendar days of vacation.
• Paid sick leave.
• Sports compensation.
• Training and course compensation.
• Birthday day off.
• Flexible working hours.
• Regular salary reviews.
• Favorable salary payment terms.
• A non-toxic, bureaucracy-free work environment.
• Stable salary payments.

Join a fast-growing team at the forefront of online gaming, where your expertise will directly contribute to the company’s growth and success.

BigD is seeking a passionate Email Marketing & Deliverability Specialist to join our team. In this hybrid role, you’ll set up and maintain our email infrastructure to ensure top deliverability while also creating and executing effective marketing campaigns.

What You’ll Do:

Communication (sms, Email, app etc) Deliverability & Infrastructure

• Development and implementation of retention marketing strategies (email, SMS, push).
• Optimization of Customer Journey Map to increase customer engagement.
• A/B testing to improve the effectiveness of email and SMS campaigns.
• Analysis of LTV, AOV, and Retention Rate, with developing strategies for their growth.
• Collaboration with the CRM team to create high-quality content.
• Competitors research
   

Email Marketing

• Review and audit the current email infrastructure setup.
• Develop and execute campaigns (newsletters, triggers, automated flows).
• Ensure compliance with GDPR, CAN-SPAM, and other global email regulations.
• Analyze performance (open rate, CTR, conversions) and optimize campaigns.
• Configure and monitor SPF/DKIM/DMARC records, manage IP/domain reputation, and handle warm-ups.
• Troubleshoot deliverability issues (blacklists, spam traps, bounce handling).
• Track inbox placement, spam complaints, and other key deliverability metrics.

What We’re Looking For:

• 2+ years of experience in gambling industry.
• 2+ years of experience in email deliverability and/or marketing.
  Strong analytical thinking: working with data, identifying growth opportunities, and optimizing processes.
• Solid knowledge of email authentication protocols (SPF, DKIM, DMARC), feedback loops, and sender reputation management.
• Basic HTML/CSS skills for troubleshooting email templates.
• Understanding of multi-channel marketing (SMS, push, WhatsApp).
• Hands-on experience running and optimizing large-scale email campaigns (10k–1M+ sends).
• Upper-Intermediate English with strong written and verbal communication skills.
• Proactive, independent, and detail-oriented mindset.
  
  Working conditions:
• Direct communication with the core TEAM
• 28 calendar days of vacation
• Paid sick leave
• Sports compensation
• Compensation for courses and training
• Day off for birthday
• Flexible work schedule
• Regular salary reviews
• Salary paid at a favorable rate
• Non-toxic work environment, free of bureaucracy
• Stable salary payment

BigD is seeking a passionate Senior Email Specialist (iGaming) to join our team. In this hybrid role, you’ll set up and maintain our email infrastructure to ensure top deliverability while also creating and executing effective marketing campaigns.

Location: Remote/Flexible (Serving a top-tier LATAM iGaming Brand)

Are you an Email Marketing Technologist obsessed with deliverability, infrastructure, and automation? Do you thrive on optimizing complex systems to ensure every message lands in the inbox?

We're a leading iGaming operator in the LATAM market, and we're looking for a highly skilled and passionate Senior Email Specialist to own the technical backbone of our retention strategy. This role is crucial for maximizing the reach and effectiveness of our large-scale marketing communications.

💡The Core Focus: Technical Email Infrastructure & Deliverability

This role is the technical guardian of our entire email ecosystem. You'll ensure peak performance for millions of sends, directly impacting customer engagement and Lifetime Value (LTV).

What You'll Master:

• Email Infrastructure Ownership: Conduct a thorough technical audit of our current setup. Configure, maintain, and monitor essential protocols including SPF, DKIM, and DMARC records to secure high sender trust.
• Deliverability & Reputation Management: Develop and execute strategies for IP/Domain reputation management and targeted warm-up plans. Relentlessly troubleshoot and resolve complex deliverability issues, including managing blacklists, spam traps, and bounce handling.
• Automation & Campaign Execution: Develop, deploy, and manage sophisticated triggered and automated email flows alongside large-scale newsletters. Utilize basic HTML/CSS skills for quick template troubleshooting and optimization.
• Compliance & Monitoring: Guarantee strict adherence to global email regulations like GDPR and CAN-SPAM. Track and analyze key technical metrics: inbox placement, spam complaints, bounce rates, and overall system health.
• Retention Strategy Tech: Collaborate on the development of multi-channel retention strategies (email, SMS, push) and apply A/B testing methodologies to technically optimize Customer Journey Maps.

✅What You'll Bring to the Table:

• 2+ years of dedicated experience in email deliverability and marketing at scale.
• Solid expertise in technical email authentication protocols: SPF, DKIM, DMARC, and a deep understanding of feedback loops and sender reputation.
• Proven hands-on experience running and optimizing large-scale email campaigns (100k–1M+ sends).
• Experience in the gambling/iGaming industry is a must -have
• Basic to intermediate HTML/CSS skills for template management and troubleshooting.
• A strong analytical mindset for working with deliverability data, identifying system weak points, and implementing technical fixes.
• Understanding of the technical requirements for multi-channel marketing systems (SMS, push, WhatsApp).
• Business-level English and Ukrainian with excellent written and verbal communication skills.

• Problem solving approach

   

✨Your Rewards & Environment:

Join a highly engaged, ambitious team that values technical expertise and operates with minimal bureaucracy.

• Competitive remuneration and a comprehensive benefits package.
• 28 calendar days of annual leave and paid sick leave.
• Compensation for courses, training, and personal development.
• Flexible cooperation schedule and regular remuneration reviews.

If you're ready to put your technical email marketing skills to work in a dynamic, high-growth iGaming environment, we want to hear from you!🧡

We’re looking for a creative and data-driven SMM Manager to strengthen our brand presence across key social media platforms (with a focus on Instagram, Telegram) in the iGaming field.

Requirements

• 1–2+ years of proven SMM experience, preferably in iGaming / digital / affiliate industries; Working with LATAM markets will be a plus.
• Experience with managing Instagram, Telegram; Youtube, Facebook, Twitter will be a plus.
• Proven ability to produce 20+ high-quality posts monthly — from concept to final visuals and copy.
• Confident with photo/video tools and basic design principles (composition, typography, color).
• Data-driven approach to performance tracking and campaign optimization.
• Ability to quickly adapt and localize social trends for niche audiences.
• Excellent communication and teamwork.
• English — Upper-Intermediate or higher; Spanish will be a plus.

Responsibilities

• Develop and execute a social media strategy to grow brand awareness and engagement in the iGaming niche.
• Plan, create, and manage a content calendar (posts, stories, reels, interactive formats) aligned with marketing and product goals.
• Manage and grow social channels — primarily Instagram, Telegram, plus Youtube, Facebook, Twitter (X)
• Collaborate with designers, copywriters, and marketing teams to deliver engaging, on-brand visuals and copy.
• Track and analyze performance metrics, prepare reports, and optimize campaigns based on data.
• Identify and adapt new trends and formats to enhance audience engagement and visibility.
• Drive community interaction through creative campaigns — giveaways, tournaments, collaborations, and other initiatives.
• Coordinate with Product, CRM, and Design teams for timely and aligned content delivery.
  
  Working conditions:
• Direct communication with the core TEAM
• 28 calendar days of vacation
• Paid sick leave
• Sports compensation
• Compensation for courses and training
• Day off for birthday
• Flexible work schedule
• Regular salary reviews
• Salary paid at a favorable rate
• Non-toxic work environment, free of bureaucracy
• Stable salary payment

BigD is seeking a talented Media Buyer to join our dynamic team. BigD is an iGaming operator focused on the LATAM (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

What to do: 

• Develop, launch, and optimize paid traffic campaigns (Ad networks, Direct deals) 
• Identify and test new traffic sources 
• Monitor and analyze key performance metrics (CPA, CPR, CPC, CPM, ATPU, ROMI etc.) 
• Implement A/B testing strategies for ad creatives, targeting, and landing pages 
• Manage budgets efficiently to ensure profitability and scalability
• Collaborate with the creative team to develop high-converting ad creatives 
• Stay up-to-date with trends in media buying 
  
  We are looking for: 
   
• 3+ years in media buying, preferably in iGaming, betting 
• Experience of working with ad networks (Exoclick, TrafficStars, PropellerAds, TrafficJunky, MGID, etc) and formats Push, Pops, Native banner, Teaser etc. 
• Experience with Direct deals and Telegram ads will be a plus. 
• Strong understanding of the Spanish LATAM market 
• Ability to track, analyze, and optimize performance metrics
• Familiarity with tracking platforms (Keitaro, Voluum etc.) 
• Ability to work independently, make data-driven decisions, and scale successful campaigns
  
  Working conditions:

• Direct communication with the core TEAM
• 28 calendar days of vacation
• Paid sick leave
• Sports compensation
• Compensation for courses and training
• Day off for birthday
• Flexible work schedule
• Regular salary reviews
• Salary paid at a favorable rate
• Non-toxic work environment, free of bureaucracy
• Stable salary payment

BigD is seeking a talented Media Buyer to join our dynamic team. BigD is an iGaming operator focused on the LATAM (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

Key Responsibilities: 

-Develop and execute programmatic advertising campaigns in the betting and gambling industry; 

-Monitor and optimize campaigns to meet goals and KPIs; 

-Analyze campaign performance data and provide regular reporting;

-Work with creative teams to develop ad creative and landing pages;. 

-Stay up-to-date with industry trends and changes in programmatic advertising technology; 

-Build relationships with programmatic vendors and platforms to ensure campaign success; 

-Manage budgets and pacing across campaigns. 

Skills and Experience Needed: 

-Strong understanding of digital marketing fundamentals: media buying principles, placement selection, audience targeting, and campaign performance evaluation (CPM, CPC, CPV, CTR, VTR, reach/frequency, and conversion metrics); 

-Strong understanding of advertising technologies, programmatic buying; 

-Experience in working with programmatic platforms (for example working with any DSPs such as DV360, The Trade Desk, Adtarget, Admixer etc; 

-Experience in working and understanding tracking and ad serving systems such as Voluum, Keitaro etc. 

-Proficiency in data analysis and reporting tools is required. 

-Basic Excel and Google Sheets skills are also highly required. 

-Experience in working with Tableau could be an advantage;

Working conditions:

• Direct communication with the core TEAM
• 28 calendar days of vacation
• Paid sick leave
• Sports compensation
• Compensation for courses and training
• Day off for birthday
• Flexible work schedule
• Regular salary reviews
• Salary paid at a favorable rate
• Non-toxic work environment, free of bureaucracy
• Stable salary payment

BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.

Working Conditions

• Current shifts: 01:00–13:00, 13:00–01:00 (may vary in the future)
• Main shift pattern: 2/2 (2 working days / 2 days off), with minor variations possible
• Shifts per month: 16–18
• Performance evaluated through KPIs and quality control of service within the team
• Opportunity for growth as a specialist within the team based on your performance and success
• Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses

Requirements

• Personal experience: over 2 years in customer support, preferably in VIP service
• Experience in the iGaming or gambling industry (considered a plus)
• Sociability and friendly communication
• Stress resilience and empathy
• Language skills (spoken and written): Spanish: C1–C2, English: B1–B2 (mandatory)
• Multitasking skills
• High level of self-organization, autonomy, and decision-making ability
• Strong experience with CRM systems, customer databases, or ticketing tools
• Time zone of residence: LATAM (GMT-4, GMT-5)
• Availability to regularly work any shift within a 24/7 schedule
• Ability to search for information and solve problems quickly
• Willingness to communicate with customers via voice (a phone channel may be added in the future)
• Communication channels: chat, messaging, email, IP telephony (in the future)
• Clear, understandable, and correct oral and written communication
• Fast typing skills

Tasks and Objectives

• Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)
• Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)
• Prepare reports and analyses related to your responsibilities and current activities
• Mentor new team members during their onboarding and training period
• Keep the knowledge base and regulations up to date based on current processes
• Participate in process and service level improvements within the team
• Analyze the customer database to identify potential VIP candidates (based on defined metrics)
• Regularly review your current customer base, develop specific communication strategies, follow their preferences, and collect feedback to maximize their satisfaction