Bigd

Joined in 2025

BigD is an iGaming operator focused on Tier 1-3 Geos (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

  • · 46 views · 9 applications · 13d

    Customer Support Specialist (Spanish desk)

    Full Remote · Worldwide · Product · 1 year of experience · B2 - Upper Intermediate
    BigD is looking for a talented Customer Support Specialist to join our dynamic team. BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment...

    BigD is looking for a talented Customer Support Specialist to join our dynamic team.
    BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.

    Working Conditions

    • Current shifts: 08:00–16:00, 16:00–00:00, 18:00–02:00, 00:00–08:00
    • Main shift pattern: 4/2 (4 working days / 2 days off), with minor variations possible
    • Shifts per month: 20–22
    • Performance evaluated through KPIs and quality control of service within the team
    • Opportunity for career growth within the team based on your performance and success as an agent
    • Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses

    Requirements

    • Sociability and friendly communication
    • Stress resilience and empathy
    • Language skills (spoken and written): Spanish: C1–C2, English: B1–B2
    • Multitasking skills
    • Basic experience with CRM systems, customer databases or ticketing tools
    • Time zone of residence: LATAM (GMT-4, GMT-5)
    • Availability to regularly work any shift within a 24/7 schedule
    • Ability to search for information and solve problems quickly
    • Willingness to communicate with customers via voice (a phone channel may be added in the future)
    • Communication channels: chat, messaging, email, IP telephony (in the future)
    • Clear, understandable, and correct oral and written communication
    • Fast typing skills

    Tasks and Objectives

    • Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)
    • Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)
    • Prepare reports and analyses related to your responsibilities and current activities
    • Mentor new team members during their onboarding and training period
    • Keep the knowledge base and regulations up to date based on current processes
    • Participate in the improvement of processes and service quality within the team

    What we offer:

    • Direct communication with the core TEAM.
    • 28 calendar days of vacation.
    • Paid sick leave.
    • Sports compensation.
    • Training and course compensation.
    • Birthday day off.
    • Flexible working hours.
    • Regular salary reviews.
    • Favorable salary payment terms.
    • A non-toxic, bureaucracy-free work environment.
    • Stable salary payments.

    Join a fast-growing team at the forefront of online gaming, where your expertise will directly contribute to the company’s growth and success.

    More
  • · 120 views · 32 applications · 28d

    SEO Specialist

    Full Remote · Worldwide · Product · 3 years of experience · B1 - Intermediate
    BigD is seeking a talented SEO Specialist to join our dynamic team. BigD is an iGaming operator focused on the LATAM (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition...

    BigD is seeking a talented SEO Specialist to join our dynamic team. BigD is an iGaming operator focused on the LATAM (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

    What to do:

    • SEO Promotion and Strategy Implementation for Projects
    • Conducted technical SEO audits, identified issues, and implemented fixes to optimize site performance.
    • Assist the link-building department in building and maintaining a high-quality backlink profile through proven link-building practices.
    • Optimize website content for search engines while adhering to industry regulations and compliance guidelines.
    • Collaborate with content writers to create engaging, keyword-rich, and conversion-focused content.
    • Monitor, analyze, and report on website performance using advanced SEO tools.
    • Stay ahead of industry trends, algorithm updates, and market competition to refine strategies.

    We are looking for:

    • At least 4 years of experience in SEO, within the iGaming industry.
    • Expertise in SEO tools such as Ahrefs, SEMrush, Majestic, and Screaming Frog.
    • Strong knowledge of on-page, off-page, and technical SEO for large-scale websites.
    • Understating search engines ranking factors and staying up-to date with their changes
    • A track record of improving rankings and driving organic growth, with examples of successful SEO campaigns in competitive markets.
    • Solid understanding of affiliate marketing and its role in the gambling/gaming sector.
    • Analytical mindset with experience in using Google Analytics, Search Console, and similar tools.
    • Experience working with PBN (Private Blog Network) websites is an advantage.
    • Understanding of Both White Hat and Black Hat SEO Methods

    Will be a plus:

    • Experience working with Latin America

    Working conditions:

    • Direct communication with the core TEAM
    • 28 calendar days of vacation
    • Paid sick leave
    • Sports compensation
    • Compensation for courses and training
    • Day off for a birthday
    • Flexible work schedule
    • Regular salary reviews
    • Salary paid at a favorable rate
    • Non-toxic work environment, free of bureaucracy
    • Stable salary payment

    Join a fast-growing team at the forefront of the iGaming industry, where your expertise will directly contribute to the company's growth and success.

    More
  • · 330 views · 63 applications · 28d

    Payment Operations Manager

    Full Remote · Worldwide · Product · 3 years of experience · B1 - Intermediate
    BigD is seeking a talented Payment Operations Manager to join our dynamic team. BigD is an iGaming operator (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are...

    BigD is seeking a talented Payment Operations Manager to join our dynamic team. BigD is an iGaming operator (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

     

    Responsibilities:

    • Performing analysis, measuring, and tracking payments performance;
    • Relationship management with core current payment providers;
    • Maintenance and support of currently established payments flows, as well as collaboration with internal teams aimed at further improvement of conversion and reduction of users' friction;
    • Participation in reconciliations of operations with external payment service providers and payment reporting;
    • Participation in networking, passing compliance, and onboarding with any new payment service providers;
    • Assisting in market analysis of local payment solutions that ensure success at scale;
    • Running initiatives to reduce the cost of payments, to optimize payment performance (acceptance rate) and funds flow;
    • Working together with internal technical teams aimed to ensure performance continuity and reduction of processing errors;
    • Assisting in resolving escalations or customer-impacting issues, and driving projects to improve the customer experience;
    • Participation in establishing or revising policy, enforcing and implementing compliance directives, reviewing system enhancements.

     

    Required Experience:

    • Advanced knowledge of global payment systems and region-specific rules and regulations;
    • Understanding of payments trends in LATAM;
    • Deep understanding of Compliance, OFAC/AML, Know Your Customer, and Risk Awareness;
    • Strong analytical acumen and ability to interpret and work with financial data;
    • Able to distill a data-driven course of action from complex and varied information sources;
    • Experience owning and solving complex iGaming payments problems;
    • Able to work in a fast-paced environment, leading strategic and tactical projects and prioritizing to effectively meet the needs of the business;
    • Knowledge of credit card chargeback case handling and risk mitigation;
    • Strong knowledge of SQL, Exel, tableau is a big advantage;

     

    Preferred Experience:

    • Experience and knowledge of cryptocurrencies and tokens is a plus;
    • Experience with GR8tech iGaming platform.
    • Experience in the gambling industry.
    • Experience within the LATAM market.

     

    Working conditions:

    • Direct communication with the core TEAM
    • 28 calendar days of vacation
    • Paid sick leave
    • Sports compensation
    • Compensation for courses and training
    • Day off for a birthday
    • Flexible work schedule
    • Regular salary reviews
    • Salary paid at a favorable rate
    • Non-toxic work environment, free of bureaucracy
    • Stable salary payment

     

    Join a fast-growing team at the forefront of the iGaming industry, where your expertise will directly contribute to the company's growth and success.

    More
  • · 66 views · 8 applications · 28d

    Media Buyer

    Full Remote · Worldwide · Product · 2 years of experience
    BigD is seeking a talented Media Buyer to join our dynamic team. BigD is an iGaming operator focused on the LATAM (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution....

    BigD is seeking a talented Media Buyer to join our dynamic team. BigD is an iGaming operator focused on the LATAM (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

     

    What to do:
     

    - Develop, launch, and optimize paid traffic campaigns (FB)

    - Identify and test new traffic sources

    - Monitor and analyze key performance metrics (CPI, CPA, CPM) 

     

    - Implement A/B testing strategies for ad creatives, targeting, and landing pages

     

    - Manage budgets efficiently to ensure profitability and scalability

     

    - Collaborate with the creative team to develop high-converting ad creatives

     

     

    - Stay up-to-date with trends in media buying

     

    We are looking for:

     

    - 3+ years in media buying, preferably in iGaming, betting

     

    - Strong understanding of the Spanish LATAM market 

     

    - Ability to track, analyze, and optimize performance metrics

     

    - Familiarity with tracking platforms (Voluum, KT, AppsFlyer, etc.)

     

    - Ability to work independently, make data-driven decisions, and scale successful campaigns

     

    Working conditions:

     

    • Direct communication with the core TEAM
    • 28 calendar days of vacation
    • Paid sick leave
    • Sports compensation
    • Compensation for courses and training
    • Day off for birthday
    • Flexible work schedule
    • Regular salary reviews
    • Salary paid at a favorable rate
    • Non-toxic work environment, free of bureaucracy
    • Stable salary payment
    More
  • · 150 views · 44 applications · 28d

    Graphic Designer (iGaming)

    Full Remote · Worldwide · Product · 4 years of experience · B2 - Upper Intermediate
    BigD is seeking a talented Graphic Designer to join our dynamic team. BigD is an iGaming operator focused on the LATAM (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition...

    BigD is seeking a talented Graphic Designer to join our dynamic team. BigD is an iGaming operator focused on the LATAM (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

    What to do:

    • Design and produce a variety of print and digital materials that align with brand identity and messaging.
    • Develop design concepts and execute them across multiple platforms, including print, digital, social media, and event materials.
    • Create engaging graphics for digital platforms like social media, websites, and advertising.
    • Prepare visuals and layouts based on creative ideas, finalizing them within set deadlines.
    • Participate in brainstorming sessions, providing expert design input and creative solutions.
    • Stay updated on design trends and best practices to ensure fresh, relevant designs.

       

      We are looking for:

    • 4+ years of professional experience as a graphic designer, with a strong portfolio showcasing creative design solutions.
    • Proven skills in creating visual communication materials, including graphics for social media, advertising, presentations, products, and event materials.
    • Ability to translate ideas into visually appealing designs, maintaining corporate style and developing the brand’s graphic assets.
    • Proficiency in Adobe Photoshop, Illustrator, InDesign, Figma (knowledge of After Effects is a plus).
    • Solid understanding of design principles and best practices.
    • Relevant education or design training.
      Will be a plus:
    • Ability to manage multiple tasks and meet deadlines.
    • Team-oriented with strong communication and collaboration skills.
    • Keen attention to detail, aesthetic sense, composition, and typography.
    • Flexibility to adapt to evolving design requir

      Working conditions:
    • Direct communication with the core TEAM
    • 28 calendar days of vacation
    • Paid sick leave
    • Sports compensation
    • Compensation for courses and training
    • Day off for birthday
    • Flexible work schedule
    • Regular salary reviews
    • Salary paid at a favorable rate
    • Non-toxic work environment, free of bureaucracy
    • Stable salary payment
    More
  • · 32 views · 5 applications · 28d

    Senior Email Specialist (iGaming)

    Full Remote · Countries of Europe or Ukraine · Product · 2 years of experience · B1 - Intermediate
    BigD is seeking a passionate Senior Email Specialist (iGaming) to join our team. In this hybrid role, you’ll set up and maintain our email infrastructure to ensure top deliverability while also creating and executing effective marketing campaigns. ...

    BigD is seeking a passionate Senior Email Specialist (iGaming) to join our team. In this hybrid role, you’ll set up and maintain our email infrastructure to ensure top deliverability while also creating and executing effective marketing campaigns.

     

    Location: Remote/Flexible (Serving a top-tier LATAM iGaming Brand)

    Are you an Email Marketing Technologist obsessed with deliverability, infrastructure, and automation? Do you thrive on optimizing complex systems to ensure every message lands in the inbox?

    We're a leading iGaming operator in the LATAM market, and we're looking for a highly skilled and passionate Senior Email Specialist to own the technical backbone of our retention strategy. This role is crucial for maximizing the reach and effectiveness of our large-scale marketing communications.

     

    💡The Core Focus: Technical Email Infrastructure & Deliverability

     

    This role is the technical guardian of our entire email ecosystem. You'll ensure peak performance for millions of sends, directly impacting customer engagement and Lifetime Value (LTV).

     

    What You'll Master:

     

    • Email Infrastructure Ownership: Conduct a thorough technical audit of our current setup. Configure, maintain, and monitor essential protocols including SPF, DKIM, and DMARC records to secure high sender trust.
    • Deliverability & Reputation Management: Develop and execute strategies for IP/Domain reputation management and targeted warm-up plans. Relentlessly troubleshoot and resolve complex deliverability issues, including managing blacklists, spam traps, and bounce handling.
    • Automation & Campaign Execution: Develop, deploy, and manage sophisticated triggered and automated email flows alongside large-scale newsletters. Utilize basic HTML/CSS skills for quick template troubleshooting and optimization.
    • Compliance & Monitoring: Guarantee strict adherence to global email regulations like GDPR and CAN-SPAM. Track and analyze key technical metrics: inbox placement, spam complaints, bounce rates, and overall system health.
    • Retention Strategy Tech: Collaborate on the development of multi-channel retention strategies (email, SMS, push) and apply A/B testing methodologies to technically optimize Customer Journey Maps.

     

    ✅What You'll Bring to the Table:

     

    • 2+ years of dedicated experience in email deliverability and marketing at scale.
    • Solid expertise in technical email authentication protocols: SPF, DKIM, DMARC, and a deep understanding of feedback loops and sender reputation.
    • Proven hands-on experience running and optimizing large-scale email campaigns (100k–1M+ sends).
    • Experience in the gambling/iGaming industry is a must -have
    • Basic to intermediate HTML/CSS skills for template management and troubleshooting.
    • A strong analytical mindset for working with deliverability data, identifying system weak points, and implementing technical fixes.
    • Understanding of the technical requirements for multi-channel marketing systems (SMS, push, WhatsApp).
    • Business-level English and Ukrainian with excellent written and verbal communication skills.
    • Problem solving approach

       

     

    ✨Your Rewards & Environment:

     

    Join a highly engaged, ambitious team that values technical expertise and operates with minimal bureaucracy.

    • Competitive remuneration and a comprehensive benefits package.
    • 28 calendar days of annual leave and paid sick leave.
    • Compensation for courses, training, and personal development.
    • Flexible cooperation schedule and regular remuneration reviews.

    If you're ready to put your technical email marketing skills to work in a dynamic, high-growth iGaming environment, we want to hear from you!🧡

    More
  • · 40 views · 9 applications · 22d

    Senior Affiliate Manager

    Full Remote · Worldwide · Product · 2 years of experience · B2 - Upper Intermediate
    BigD is seeking a talented Senior Affiliate Manager to join our dynamic team. BigD is an iGaming operator focused on the LATAM (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user...

    BigD is seeking a talented  Senior Affiliate Manager to join our dynamic team. BigD is an iGaming operator focused on the LATAM (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.
     

    What to do:

    • Develop, launch, and manage affiliate programs
    • Identify, engage, and manage relationships with patners, ensuring long-term partnerships
    • Analyze partners performance, providing actionable insights to optimize campaigns and maximize ROI
    • Collaborate with partners to design compelling promotions that align with company goals and brand guidelines
    • Negotiate and manage partners agreements, including RS, CPA, hybrid models
    • Manage budgets and targets.
    • Prepare and present performance reports.

       

    We are looking for:

    • 3+ years of experience managing affiliate partnerships in the iGaming
    • Strong analytical skills to track performance and optimize affiliate results
    • Excellent negotiation and relationship-building skills
    • Knowledge of Affiliate Tracking Platforms (GR8 will be plus)
    • English B2+
    • Experience with LATAM (must) 

    Working conditions:

    • Direct communication with the core TEAM
    • 28 calendar days of vacation
    • Paid sick leave
    • Sports compensation
    • Compensation for courses and training
    • Day off for birthday
    • Flexible work schedule
    • Regular salary reviews
    • Salary paid at a favorable rate
    • Non-toxic work environment, free of bureaucracy
    • Stable salary payment

       

    Join a fast-growing team at the forefront of the iGaming industry, where your expertise will directly contribute to the company's growth and success.

    More
  • · 45 views · 10 applications · 21d

    SMM Manager (iGaming/LatAm)

    Full Remote · Worldwide · Product · 2 years of experience · B2 - Upper Intermediate
    We’re looking for a creative and data-driven SMM Manager to strengthen our brand presence across key social media platforms (with a focus on Instagram, Telegram) in the iGaming field. Requirements 1–2+ years of proven SMM experience, preferably in...

    We’re looking for a creative and data-driven SMM Manager to strengthen our brand presence across key social media platforms (with a focus on Instagram, Telegram) in the iGaming field.

     

    Requirements

    • 1–2+ years of proven SMM experience, preferably in iGaming / digital / affiliate industries; Working with LATAM markets will be a plus.
    • Experience with managing Instagram, Telegram; Youtube, Facebook, Twitter will be a plus.
    • Proven ability to produce 20+ high-quality posts monthly — from concept to final visuals and copy.
    • Confident with photo/video tools and basic design principles (composition, typography, color).
    • Data-driven approach to performance tracking and campaign optimization.
    • Ability to quickly adapt and localize social trends for niche audiences.
    • Excellent communication and teamwork.
    • English — Upper-Intermediate or higher; Spanish will be a plus.

     

    Responsibilities

    • Develop and execute a social media strategy to grow brand awareness and engagement in the iGaming niche.
    • Plan, create, and manage a content calendar (posts, stories, reels, interactive formats) aligned with marketing and product goals.
    • Manage and grow social channels — primarily Instagram, Telegram, plus Youtube, Facebook, Twitter (X)
    • Collaborate with designers, copywriters, and marketing teams to deliver engaging, on-brand visuals and copy.
    • Track and analyze performance metrics, prepare reports, and optimize campaigns based on data.
    • Identify and adapt new trends and formats to enhance audience engagement and visibility.
    • Drive community interaction through creative campaigns — giveaways, tournaments, collaborations, and other initiatives.
    • Coordinate with Product, CRM, and Design teams for timely and aligned content delivery.

      Working conditions:
    • Direct communication with the core TEAM
    • 28 calendar days of vacation
    • Paid sick leave
    • Sports compensation
    • Compensation for courses and training
    • Day off for birthday
    • Flexible work schedule
    • Regular salary reviews
    • Salary paid at a favorable rate
    • Non-toxic work environment, free of bureaucracy
    • Stable salary payment
    More
  • · 20 views · 4 applications · 13d

    Customer Support Specialist (Spanish desk)

    Full Remote · Worldwide · Product · 1 year of experience · B2 - Upper Intermediate
    BigD is looking for a talented Customer Support Specialist to join our dynamic team. BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment...

    BigD is looking for a talented Customer Support Specialist to join our dynamic team.
    BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.

    Working Conditions

    • Current shifts: 08:00–16:00, 16:00–00:00, 18:00–02:00, 00:00–08:00
    • Main shift pattern: 4/2 (4 working days / 2 days off), with minor variations possible
    • Shifts per month: 20–22
    • Performance evaluated through KPIs and quality control of service within the team
    • Opportunity for career growth within the team based on your performance and success as an agent
    • Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses

    Requirements

    • Sociability and friendly communication
    • Stress resilience and empathy
    • Language skills (spoken and written): Spanish: C1–C2, English: B1–B2
    • Multitasking skills
    • Basic experience with CRM systems, customer databases or ticketing tools
    • Time zone of residence: LATAM (GMT-4, GMT-5)
    • Availability to regularly work any shift within a 24/7 schedule
    • Ability to search for information and solve problems quickly
    • Willingness to communicate with customers via voice (a phone channel may be added in the future)
    • Communication channels: chat, messaging, email, IP telephony (in the future)
    • Clear, understandable, and correct oral and written communication
    • Fast typing skills

    Tasks and Objectives

    • Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)
    • Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)
    • Prepare reports and analyses related to your responsibilities and current activities
    • Mentor new team members during their onboarding and training period
    • Keep the knowledge base and regulations up to date based on current processes
    • Participate in the improvement of processes and service quality within the team

    What we offer:

    • Direct communication with the core TEAM.
    • 28 calendar days of vacation.
    • Paid sick leave.
    • Sports compensation.
    • Training and course compensation.
    • Birthday day off.
    • Flexible working hours.
    • Regular salary reviews.
    • Favorable salary payment terms.
    • A non-toxic, bureaucracy-free work environment.
    • Stable salary payments.

    Join a fast-growing team at the forefront of online gaming, where your expertise will directly contribute to the company’s growth and success.

    More
  • · 17 views · 3 applications · 13d

    Customer Support Specialist (Spanish desk)

    Full Remote · Worldwide · Product · 1 year of experience · B2 - Upper Intermediate
    BigD is looking for a talented Customer Support Specialist to join our dynamic team. BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment...

    BigD is looking for a talented Customer Support Specialist to join our dynamic team.
    BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.

    Working Conditions

    • Current shifts: 08:00–16:00, 16:00–00:00, 18:00–02:00, 00:00–08:00
    • Main shift pattern: 4/2 (4 working days / 2 days off), with minor variations possible
    • Shifts per month: 20–22
    • Performance evaluated through KPIs and quality control of service within the team
    • Opportunity for career growth within the team based on your performance and success as an agent
    • Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses

    Requirements

    • Sociability and friendly communication
    • Stress resilience and empathy
    • Language skills (spoken and written): Spanish: C1–C2, English: B1–B2
    • Multitasking skills
    • Basic experience with CRM systems, customer databases or ticketing tools
    • Time zone of residence: LATAM (GMT-4, GMT-5)
    • Availability to regularly work any shift within a 24/7 schedule
    • Ability to search for information and solve problems quickly
    • Willingness to communicate with customers via voice (a phone channel may be added in the future)
    • Communication channels: chat, messaging, email, IP telephony (in the future)
    • Clear, understandable, and correct oral and written communication
    • Fast typing skills

    Tasks and Objectives

    • Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)
    • Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)
    • Prepare reports and analyses related to your responsibilities and current activities
    • Mentor new team members during their onboarding and training period
    • Keep the knowledge base and regulations up to date based on current processes
    • Participate in the improvement of processes and service quality within the team

    What we offer:

    • Direct communication with the core TEAM.
    • 28 calendar days of vacation.
    • Paid sick leave.
    • Sports compensation.
    • Training and course compensation.
    • Birthday day off.
    • Flexible working hours.
    • Regular salary reviews.
    • Favorable salary payment terms.
    • A non-toxic, bureaucracy-free work environment.
    • Stable salary payments.

    Join a fast-growing team at the forefront of online gaming, where your expertise will directly contribute to the company’s growth and success.

    More
  • · 25 views · 4 applications · 13d

    Customer Support Specialist (Spanish desk)

    Full Remote · Worldwide · Product · 1 year of experience · B2 - Upper Intermediate
    BigD is looking for a talented Customer Support Specialist to join our dynamic team. BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment...

    BigD is looking for a talented Customer Support Specialist to join our dynamic team.
    BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.

    Working Conditions

    • Current shifts: 08:00–16:00, 16:00–00:00, 18:00–02:00, 00:00–08:00
    • Main shift pattern: 4/2 (4 working days / 2 days off), with minor variations possible
    • Shifts per month: 20–22
    • Performance evaluated through KPIs and quality control of service within the team
    • Opportunity for career growth within the team based on your performance and success as an agent
    • Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses

    Requirements

    • Sociability and friendly communication
    • Stress resilience and empathy
    • Language skills (spoken and written): Spanish: C1–C2, English: B1–B2
    • Multitasking skills
    • Basic experience with CRM systems, customer databases or ticketing tools
    • Time zone of residence: LATAM (GMT-4, GMT-5)
    • Availability to regularly work any shift within a 24/7 schedule
    • Ability to search for information and solve problems quickly
    • Willingness to communicate with customers via voice (a phone channel may be added in the future)
    • Communication channels: chat, messaging, email, IP telephony (in the future)
    • Clear, understandable, and correct oral and written communication
    • Fast typing skills

    Tasks and Objectives

    • Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)
    • Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)
    • Prepare reports and analyses related to your responsibilities and current activities
    • Mentor new team members during their onboarding and training period
    • Keep the knowledge base and regulations up to date based on current processes
    • Participate in the improvement of processes and service quality within the team

    What we offer:

    • Direct communication with the core TEAM.
    • 28 calendar days of vacation.
    • Paid sick leave.
    • Sports compensation.
    • Training and course compensation.
    • Birthday day off.
    • Flexible working hours.
    • Regular salary reviews.
    • Favorable salary payment terms.
    • A non-toxic, bureaucracy-free work environment.
    • Stable salary payments.

    Join a fast-growing team at the forefront of online gaming, where your expertise will directly contribute to the company’s growth and success.

    More
  • · 46 views · 11 applications · 4d

    Junior Affiliate Manager

    Full Remote · Worldwide · Product · 1 year of experience · A2 - Elementary
    Junior Affiliate Manager (iGaming | LATAM та інші GEO) Локація: Віддалено / Гнучкий формат роботи Про компанію BigD — це швидкозростаючий iGaming-оператор із топовими брендами на ринках LATAM Ми керуємо масштабними афіліатними програмами,...

     

    Junior Affiliate Manager (iGaming | LATAM та інші GEO)


    Локація: Віддалено / Гнучкий формат роботи

     

    💼 Про компанію

    BigD — це швидкозростаючий iGaming-оператор із топовими брендами на ринках LATAM 
    Ми керуємо масштабними афіліатними програмами, забезпечуємо інтеграцію з провайдерами трафіку та розвиваємо довгострокові партнерські відносини з медіамережами.

    Ми цінуємо ініціативність, аналітичне мислення та професійний розвиток.

     Зараз ми шукаємо Junior Affiliate Manager, який готовий зробити перший серйозний крок у кар’єрі в афіліат-маркетингу iGaming-сфери.

    🚀 Основні обов’язки

    • Відкривати та вести чати з партнерами: підтримувати щоденну комунікацію, розвивати відносини, надавати підтримку та консультації.
    • Інтеграція з партнерами:
      • Створення чатів і презентація оферів BigD.
      • Координація всього циклу — від погодження угоди до налаштування інтеграції.
      • Налаштування та тестування постбеків, контроль трекінгу та передавання даних.
      • Генерація та видача партнерських посилань на наші продукти.
    • Робота з CRM (Graytec):
      • Реєстрація партнерів, оновлення даних, контроль статусів угод.
      • Моніторинг показників ефективності, підготовка звітів.
      • Досвід роботи з будь-якою CRM — обов’язковий.
    • Асистування старшим Affiliate Manager’ам в операційній діяльності, підготовці звітів та контролі виплат.
    • Аналіз трафіку та ключових метрик (FTD, ROI, CR) під супроводом наставника.
    • Підтримка маркетингових активностей: координація креативів, промо-матеріалів, участь у спеціальних кампаніях.

    🎯 Вимоги

    • Від 1 року досвіду в афіліатному або digital-маркетингу (досвід у iGaming буде перевагою)
    • Розуміння моделей CPA, RevShare, Hybrid
    • Аналітичне мислення, базові навички роботи з даними
    • Володіння Excel / Google Sheets; досвід роботи з Voluum, Keitaro, Affise — перевага
    • Досвід роботи з будь-якою CRM-системою (Graytec буде плюсом)
    • Вільна українська та добра англійська (усна й письмова)
    • Досвід роботи з LATAM GEO — суттєва перевага (досвід саме в Чилі не обов’язковий)
    • Власна база партнерів не потрібна — ми навчимо та забезпечимо лідами
    • Активність, уважність до деталей, готовність швидко розвиватися в динамічному середовищі

    💎 Ми пропонуємо

    • 🌍 Віддалений формат роботи та гнучкий графік
    • 💸 Стабільні виплати та прозору систему оцінки результатів
    • 🎓 Внутрішнє навчання та менторство від досвідчених Affiliate Manager’ів
    • 🌴 28 днів відпустки + 10 оплачуваних лікарняних
    • 🤝 Професійна команда без бюрократії
    • 🚀 Кар’єрний розвиток до рівня Affiliate Manager / Senior Affiliate Manager

    📩 Хочеш приєднатися до BigD?

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