Automat-it

Automat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their cloud performance and costs.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

We're looking for a sharp, organized, and proactive GTM Project Manager (PMO) to support the execution engine behind our AWS Go-to-Market practice. You'll work alongside the Director of AWS GTM & Strategic Partnerships and the sales team to keep GTM projects on track, programs moving, and nothing falling through the cracks.

This is a high-impact operations role: you'll be the backbone that keeps our GTM machine running smoothly across dozens of customer engagements, AWS program submissions, and internal workflows.

📍 Work location: remote from Ukraine

If you are interested in this opportunity, please submit your CV in English.

Key Responsibilities

• AWS Programs Management :Track and manage customer participation across AWS programs including BOX, BOX AI, ISV Accelerate, credits, and MDF
• AWS Program Form Submissions:Own the end-to-end submission process for AWS program applications, nominations, and funding requests,ensuring accuracy, deadlines, and follow-ups
• Customer Project Follow-Ups:Monitor and drive progress across active GTM customer engagements — flag blockers, chase deliverables, and keep timelines on track
• SFDC Tracking & Reporting:Maintain Salesforce hygiene — update opportunities, track GTM pipeline, log activities, and generate reports for leadership
• Co-Sell Pipeline Operations: Support ACE pipeline management — ensure opportunities are registered, updated, and progressed in coordination with AWS field teams
• Marketplace Operations:Track Marketplace listing progress, transactable offer setup milestones, and Technology Partner onboarding status for customers
• Enablement Coordination: Organize and maintain GTM playbooks, templates, enablement materials, and internal knowledge bases
• Meeting & Stakeholder Coordination:Schedule and prepare for customer meetings, AWS alliance calls, and internal syncs — including agendas, notes, and action item tracking
• Reporting & Dashboards: Build and maintain operational dashboards tracking program status, customer progress, and team KPIs
• Event Support: Coordinate logistics for AWS events, webinars, and co-marketing activities

Requirements

• 2–4 years of experience in project management, operations, or PMO roles,preferably in tech, SaaS, or cloud environments
• Strong organizational skills:you can manage multiple workstreams simultaneously without dropping the ball
• Proficiency with project management tools (Jira, Asana, Notion, or similar)
• Excellent attention to detail: forms, submissions, and tracking require precision
• Strong communication skills:you can coordinate across internal teams, customers, and AWS stakeholders
• Self-starter mentality:you take ownership, anticipate needs, and don't wait to be told what to do
• Fluent in English (written and spoken)

Nice-to-Have:

• Familiarity with AWS Partner Programs, Marketplace, or Co-Sell (ACE)
• Experience with Salesforce (SFDC) — comfortable updating records, running reports, and maintaining data quality
• Experience with AWS Partner Central (APN) or Marketplace Management Portal (AMMP)
• Background in GTM operations, sales operations, or partner operations
• Experience with CRM reporting and dashboard creation
• Hebrew and/or Spanish language skills
• AWS Cloud Practitioner certification or willingness to obtain one

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – enjoy cooperation with your colleagues and get a bonus 
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• Wellbeing and professional coaching
• English classes
• Soft skills training

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.

Automat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their cloud performance and costs.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

We are looking for a Support Engineer with hands-on AWS and Linux experience, strong troubleshooting skills, and the ability to monitor, support, and optimize customer environments in a 24/7 setting.

📍 Work location - Ukraine

Responsibilities

• Respond to incidents according to playbooks 
• Provide customer support in rotating 8-hour shifts to ensure 24/7 coverage
• Monitor and troubleshoot network, infrastructure, and application issues
• Analyze metrics, alerts, and incidents to fine-tune algorithms and thresholds
• Maintain and document monitoring solutions

• Contribute to infrastructure automation and internal Support tools development

  

Requirements

• At least 1 year of experience in a similar position such as NOC/Tech Support engineer
• Hands-on AWS cloud experience 
• Confident Linux OS knowledge
• Network troubleshooting and configuration
• GIT and scripting skills with either Python or Bash
• Web applications architecture understanding 
• Monitoring tools (Prometheus, Cloudwatch, etc.) and principles 
• Upper-intermediate English language proficiency
• Great customer service and confident business communication skills
• Strong troubleshooting and problem-solving skills, drive to prevent incidents
• Be innovative, learn new tools and best practices
• IaaC: CloudFormation, Terraform knowledge - advantage
• CI/CD: Jenkins, ArgoCD - advantage

• Containers orchestration: Docker, Kubernetes (EKS, GKE) - advantage

   

What Success Looks Like in Year One

• You demonstrate a strong understanding of the AWS services and infrastructure components monitored across customer environments, including customer-specific dependencies, alerting logic, and operational context. You use this knowledge to perform efficient root cause analysis and reduce investigation time during incidents.
• You demonstrate confident hands-on experience with the core monitoring toolset, including Datadog, CloudWatch, Grafana, Zabbix, and PagerDuty. You can independently configure monitoring for a new customer from scratch, including alerting, dashboards, and escalation flows tailored to the customer’s infrastructure and operational requirements.
• You demonstrate strong Сustomer Obsession, critical thinking, and analytical skills by going beyond alert acknowledgment to analyse patterns across metrics, logs, and events. You apply logical reasoning to identify root causes, distinguish false positives from real issues, improve alerting quality based on your findings, and help translate this ownership mindset across the team.
• You take effective ownership of customer issues, coordinate confidently with internal and external stakeholders, including DevOps, FinOps, AWS Support, and AWS TAMs.
• You can confidently act as the main engineer on shift, support new team members during their ramp-up, and help your shift partner follow the team’s operational flow, communication standards, and escalation process.

• You have successfully achieved the AWS Certified Cloud Practitioner and AWS Certified Solutions Architect - Associate certifications, and continue developing your AWS expertise by preparing for additional certifications aligned with your professional growth path.

   

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – enjoy cooperation with your colleagues and get a bonus 
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• Wellbeing and professional coaching
• English classes

• Soft skills training

   

Country-specific benefits will be discussed during the hiring process.

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.