Automat-it

Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner and Strategic Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

We’re looking for a Junior Customer Success Manager who will manage a portfolio of Automat-it's strategic customers in EMEA, from onboarding to assuring satisfaction while identifying business needs in the customer’s AWS environment. 

📍 Work location - remote from Ukraine

Responsibilities

• You will be responsible for maintaining and growing existing customers on their current AWS spending and looking for upsell opportunities for Professional Services.
• Oversee a large portfolio of assigned customers, develop new business from existing clients, and meet sales goals.
• Onboard new customers and guide them through onboarding, ensuring a smooth transition to our service. Provide resources to help them get started effectively.
• Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives, and proactively engage with them to understand their evolving needs, challenges, and goals. 
• Managing internal relationships and making sure that our teams are meeting customers' needs and timeframes.
• Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.
• Maintain and develop strategic vendor relations with AWS.

• Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it.

   

Requirements

• 1+ years of experience in Customer Engineering, or Account Management roles in a B2B SaaS company
•  1+ years of experience in sales of complex public cloud like AWS/GCP/Azure
• A proven, successful track record of generating revenue and closing business
• Experience working with or at startups/ISV companies
• Experience with selling and supporting AWS services
• Excellent written and verbal communication skills in English
• Excellent presentation and organizational skills
• Ability to work in a fast-paced environment and be a self-learner
• Working experience with Salesforce or Hubspot - advantage

• AWS cloud certification - advantage 

   

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – enjoy cooperation with your colleagues and get a bonus 
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• Wellbeing and professional coaching
• English classes

• Soft skills training

   

Country-specific benefits will be discussed during the hiring process.

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.

About The Position

Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner and Strategic Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

We seek an experienced Senior AI Engineer to join our team. You will work hands-on with innovative startups' Data Science and R&D teams and be in charge of various projects. You will develop robust MLOps pipelines, create cutting-edge Generative AI solutions, implement the latest technologies, and ensure the customers’ success by overseeing the project from inception to completion.

📍 Work location - remote from Ukraine

If you are interested in this opportunity, please submit your CV in English.

Responsibilities

• Developing backend Generative AI solutions and POCs, utilizing RAG pipelines, agent-based systems, and LLM-powered services
• Taking existing ML or customer-provided code and adapting it for training, fine-tuning, and production deployment using PyTorch
• Developing and optimizing fine-tuning workflows, model evaluation, benchmarking, and inference optimization
• Provision of ML AWS resources and infrastructure primarily using managed and cloud-native services
• Developing ML-oriented CI/CD pipelines using GitHub Actions, Bitbucket, or similar tools
• Deploying Machine Learning models in production and ensuring they are observable and monitorable
• Collaborating with Solution Architects and DevOps teams on scalable and cost-efficient AI infrastructure
• Learning new skills and technologies quickly to stay up to date with rapidly evolving GenAI tools
• Using and writing Terraform libraries for infrastructure deployment
• Maintaining infrastructures and environments of all types, from dev to production
• Security monitoring and administration

Requirements

• Excellent customer-facing skills to understand and address client needs effectively
• Ability to design and implement cloud solutions and to build GenAI pipelines on AWS
• Experience with one or more large language model frameworks like OpenAI SDK, Amazon Bedrock, LangChain, and LlamaIndex
• Fluency in Python, a good understanding of Linux, and mandatory hands-on production experience with PyTorch
• Ability to understand tools used by data scientists and experience with building Generative AI applications beyond notebooks or demos
• Good understanding of supervised and unsupervised learning, and deep learning concepts
• Fluent written and verbal communication skills in English
• Ability to work hands-on, independently, and deliver under real project constraints
• Bachelor’s or Master’s degree in AI-related fields - an advantage
• Working knowledge of some Vector Databases (OpenSearch, Qdrant, Weaviate, LanceDB, etc.) - an advantage
• Experience with Docker and Kubernetes - an advantage
• Experience with Azure or GCP (DevOps/MLOps) for ML or GenAI workloads - an advantage
• ML certification (AWS ML Specialty or similar) - an advantage

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – enjoy cooperation with your colleagues and get a bonus 
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• English classes
• Soft skills training

Country-specific benefits will be discussed during the hiring process.

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognising the value you bring to our team.

Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier and Strategic Partner, we deliver hands-on DevOps, FinOps, and GenAI support that drives real results.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

At Automat-it, we help companies take control of their cloud costs, and we’re looking for a Cloud Solution Analyst who will join our FinOps team. This is an opportunity to step into one of the most in-demand areas of cloud technology and work with innovative customers, helping them make smart decisions about their cloud usage. Your first month will be dedicated to learning the basics (including AWS Practitioner certification), and you’ll gradually take on more responsibility by managing customers and taking care of their complex projects from the FinOps side.

📍 Work location - remote from Lviv 

If you are interested in this opportunity, please submit your CV in English.

Responsibilities

• Guide our customers through AWS billing and usage data, helping them understand key insights and trends.
• Partner with customers to review their cloud consumption and highlight cost optimization opportunities.
• Use external and internal tools to guide customers, set budgets, monitor usage patterns, and detect spending anomalies.
• Turn cloud usage data into clear, actionable recommendations and follow up on the impact of those changes.
• Create and present easy-to-understand reports and dashboards

• Support the smooth onboarding of new customers into Automat-it’s FinOps services.

   

Requirements

• Customer-oriented and excellent communication skills
• Ability to learn AWS cloud architecture and services
• Fluent in written and verbal communication skills in English
• Excellent organizational and task management skills
• Comfortable working with spreadsheets, reporting, and task management systems
• Ability to work with data, spot trends, and draw practical conclusions
• Ability to translate reports into simple insights and actionable recommendations
• A degree in a relevant field, such as Computer Science, Engineering, Math, Finance, or Big Data - an advantage

• Understanding of cloud platforms (especially AWS) and basic architecture concepts - an advantage

   

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – enjoy cooperation with your colleagues and get a bonus 
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• English classes

• Soft skills training

   

Country-specific benefits will be discussed during the hiring process.

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.

Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

We are looking for a Support Engineer with hands-on AWS and Linux experience, strong troubleshooting skills, and the ability to monitor, support, and optimize customer environments in a 24/7 setting.

📍 Work location - Ukraine

Responsibilities

• Respond to incidents according to playbooks 
• Provide customer support in rotating 8-hour shifts to ensure 24/7 coverage
• Monitor and troubleshoot network, infrastructure, and application issues
• Analyze metrics, alerts, and incidents to fine-tune algorithms and thresholds
• Maintain and document monitoring solutions

• Contribute to infrastructure automation and internal Support tools development

  

Requirements

• At least 1 year of experience in a similar position such as NOC/Tech Support engineer or Junior DevOps
• Hands-on AWS cloud experience 
• Confident Linux OS knowledge
• Network troubleshooting and configuration
• GIT and scripting skills with either Python or Bash
• Web applications architecture understanding 
• Monitoring tools (Prometheus, Cloudwatch, etc.) and principles 
• Upper-intermediate English language proficiency
• Great customer service and confident business communication skills
• Strong troubleshooting and problem-solving skills, drive to prevent incidents
• Be innovative, learn new tools and best practices
• IaaC: CloudFormation, Terraform knowledge - advantage
• CI/CD: Jenkins, ArgoCD - advantage

• Containers orchestration: Docker, Kubernetes (EKS, GKE) - advantage

   

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – enjoy cooperation with your colleagues and get a bonus 
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• Wellbeing and professional coaching
• English classes

• Soft skills training

   

Country-specific benefits will be discussed during the hiring process.

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.