Amplify

[REMOTE OPP]

We're a growing e-commerce startup with a popular SaaS product, and we're looking for skilled frontend developers who know their way around Vue.js. This is a full-time fully-remote position for experienced engineers.

IMPORTANT: Please only apply if you reside in EU or Ukraine, GMT to GMT+3.

About this role

In this role, you’ll be working on the very heart of our product:

• Build new features for our core platform that handles product recommendations, pricing, discounts, business rule engine, and product subscriptions
• Design and develop workflows focused on boosting merchant revenue
• Get involved in shaping our cloud architecture
• Build powerful integrations with Shopify API and other e-commerce platforms
• Fine-tune the architecture and delivery pipelines of our SaaS

Requirements

• 5 years or more of software engineering experience
• 5 years or more of software engineering experience
• 2 years or more building web applications with Vue.js or React.js
• 1 year or more employed fully remotely by international companies

Bonus points - if you have experience with:

• Developing apps for Shopify, familiar with the platform concepts and API
• Full stack development with Node.js/Nest.js
• Using generative AI every day for effective development
• Digital nomads are welcome!

What we offer

• A competitive compensation package
• Opportunities for professional growth in a fast-growing startup
• A fully remote work environment with a flexible schedule
• A supportive and collaborative international team culture
• Access to world-class tools and resources to do your best work

Get a chance to work in a fully-remote, global startup during its most exciting early days. Shape a rapidly growing product with millions of users. Dive deep into the Shopify ecosystem and learn all about the e-commerce world. Be part of a team that practices continuous delivery to live production. 

We're a fully remote global team. We speak English, Ukrainian, Russian, and Hebrew. The engineering team is centered in Europe.

Stack

Our frontend is built with Vue.js 3 and TypeScript.

All new microservices are written using Nest.js and Prisma ORM, mostly with PostgreSQL.

Our servers run on AWS ECS and on Heroku.

Asynchronous task are orchestrated with Temporal.io.

Our lightweight agile processes and technical knowledge are managed in Notion.

We use GitHub, Sentry.io, SemaphoreCI, New Relic.

About This Role

We’re hiring a Customer-Facing Technical Engineer who blends technical problem-solving, Shopify ecosystem expertise, and strong communication. If you’re comfortable digging into JavaScript and CSS, translating complex issues into plain English, working directly with merchants, and collaborating with CS and product, you’ll fit right in. This role sits at the intersection of engineering, customer success, and merchant growth.

What You’ll Own

• Serve as the technical point of contact for merchants across pre- and post-installation workflows
• Troubleshoot issues related to theme conflicts, app integrations, Shopify APIs, performance, and data behavior
• Partner with Customer Success to diagnose problems, propose solutions, and guide implementation
• Translate technical issues into clear, actionable steps for merchants
• Collaborate with Product and Engineering to escalate bugs, validate fixes, and relay outcomes
• Participate in strategic business reviews to provide technical clarity and unlock additional value
• Identify upsell or expansion opportunities based on technical conversations
• Create and maintain technical documentation, playbooks, and repeatable workflows

What You Bring

• 2 to 5 years in a customer-facing technical role (Solutions Engineer, Technical Support, Technical Success, etc.)

• Strong understanding of the Shopify ecosystem, including:

• Liquid themes
• Checkout behaviour
• Store configuration and customization
• Experience working directly with e-commerce merchants or SaaS e-commerce tools
• A collaborative mindset and willingness to own problems end to end

Nice to Have

• Hands-on experience with HTML, CSS, JavaScript, or Shopify theme customization
• Familiarity with Shopify Plus environments and high-volume merchant needs
• Experience with SQL and browser developer tools
• Exposure to CRO or revenue optimization tools

Why Join Amplify

• Fully remote role
• Work directly with founders, product, and success teams on high-impact merchant problems
• Tight-knit team that values speed, clarity, and accountability
• Minimal red tape; if you see a solution, you can build or propose it
• Competitive compensation and the opportunity to shape our technical playbooks as we scale

About Amplify

At Amplify, we're enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products. Amplify is the first complete e-commerce upsell platform. It enables brands to upsell and cross-sell at every stage of the buyer’s journey.

Amplify helps e-commerce brands increase their revenue from every store visit by creating rich sales experiences. With the most advanced solution for product deals, discounts engine, and storefront API, Amplify enables brands to dramatically increase their average order value (AOV) and return on investment (ROI).

Role Overview

Amplify is looking for a detail-oriented and customer-focused Customer Support Representative to help deliver an excellent experience to our merchants. In this role, you will be on the front lines supporting Shopify store owners, answering questions, resolving issues, and helping customers get the most value from Amplify.

This is an entry-level role ideal for someone with strong English communication skills, a problem-solving mindset, and an interest in SaaS, e-commerce, and customer experience. You will work closely with our Customer Success, Product, and Engineering teams in a fast-paced, fully remote environment.

Key Responsibilities

• Respond to customer inquiries via chat and email in a timely, friendly, and professional manner

• Troubleshoot basic technical issues and product questions related to Amplify and Shopify

• Guide customers through setup, onboarding steps, and best practices

• Escalate bugs and complex issues clearly to the internal team with proper documentation

• Maintain accurate records of customer interactions in our support tools

• Identify common issues and proactively suggest improvements to help articles and workflows

• Represent Amplify’s voice and values in every customer interaction

• Support customer retention by ensuring a smooth, positive experience

Requirements

• Excellent written and spoken English with the ability to communicate clearly and professionally

• Strong attention to detail and ability to follow processes consistently
- Basic knowledge in HTML/CSS
- JavaScript knowledge is an advantage

• Comfortable working with web-based tools and learning new software quickly

• Customer-first mindset with patience and empathy

• Ability to manage multiple conversations and tasks at once

• Reliable internet connection and a quiet remote work environment

• Availability to work aligned with US business hours is a must

• Previous experience in customer support, SaaS, Shopify, or e-commerce is a plus but not required

What We Offer

• Competitive hourly compensation as a contractor

• Fully remote work with a flexible, supportive team

• Hands-on experience in a fast-growing SaaS company

• Clear processes, training, and room to grow into more advanced CS roles

• Exposure to Shopify, e-commerce, and modern customer support tools

How to Apply

Please submit your CV along with a short note explaining why you are interested in customer support and any relevant experience you have working with customers, SaaS tools, or e-commerce platforms.