AMER Bau

About the role

We are looking for a Middle Chargeback Specialist who is confident in chargeback processes and able to manage cases end-to-end without constant supervision. In this role, it’s important not just to “submit claims”, but to understand transaction logic, the quality of

evidence, and how your work impacts the final outcome.

You’ll work with real cases, banks, and payment systems, use modern tools (including AI), and directly influence results.

What you will do

• Independently select and analyse transactions for chargeback processing.
• Review and reconcile transaction, customer, and operational data.
• Prepare chargeback cases end-to-end, from data collection to final submission.
• Build strong, well-structured evidence packages.
• Work according to established workflows and standards, understanding the reasoning behind them.
• Use AI tools to speed up and improve the quality of case preparation.
• Collaborate with accounting, technical teams, and other stakeholders.
• Communicate with banks and customers within chargeback processes.
• Manage cases through all stages up to submission to payment systems.
• Maintain accurate case statuses and records in internal systems.

Independently manage your own case portfolio and prioritise tasks.

Area of responsibility

• Accuracy and reliability of data in chargeback claims.
• Completeness and strength of evidence provided.
• Compliance with submission deadlines and internal standards.
• Professional and accurate communication with banks.
• Up-to-date statuses and transparent processes.
• Achieving KPIs for both the volume and quality of resolved cases.

What we expect from you

• 1–2+ years of experience with chargebacks, transactions, or payment systems.
• English level – Intermediate or higher
• Solid understanding of chargeback logic and bank requirements.
• Ability to work with large volumes of data and documentation.
• Strong attention to detail and structured thinking.
• Independence and ability to manage your own workload.
• Confident use of spreadsheets and internal systems.
• Willingness to use AI tools in daily work.

Why you’ll feel comfortable with us

• Clear expectations.
• Real impact on outcomes and metrics.
• Opportunity to grow expertise in fintech and payment systems.
• A sensible team that values quality and accountability.