AIR Media-Tech

Who We Are:

AIR Media-Tech is a global IT company shaping the future of the creator economy. For over 15 years, we have been empowering digital creators worldwide by providing over 30 innovative tools and services to grow, monetize, and protect their content.

Our Mission:

To help creators thrive by offering tailored solutions, strategic insights, and unmatched support. We identify growth opportunities, expand market reach, and ensure creators succeed at every step of their journey.

We are looking for a specialist who will:

• Develop and implement cold email strategies for various audience segments (creators, brands, agencies).
• Create personalized email campaigns based on the pain points and motivations of the target audience.
• Build and segment email databases (including via LinkedIn, YouTube, and CRM data).
• Conduct A/B testing for subject lines, content, CTAs, and sending times.
• Monitor key metrics (OR, CR, CTR, reply rate, conversion rate, spam monitoring, IP/Domain Health) and optimize campaigns accordingly.
• Ensure high deliverability and compliance with GDPR/CAN-SPAM regulations.
• Coordinate with sales, marketing, and CRM teams to align campaign goals.

What are we looking for?

• At least 2 years of experience launching cold email campaigns (B2B or B2C).
• Proficiency with automation tools (e.g., Reply, Lemlist, Instantly, Woodpecker, Apollo).
• Understanding of deliverability principles, SPF/DKIM, and domain warm-up processes.
• Ability to write compelling, concise, and personalized messages.
• Experience working with CRM systems (HubSpot is a plus).
• Strong analytical thinking and the ability to make data-driven decisions.
• English proficiency at B1+ level.

Would be a plus:

• Experience in digital media, influencer marketing, FinTech, or SaaS industries.
• Basic knowledge of HTML/CSS.
• Understanding of the specifics of platforms like YouTube, TikTok, and others.

The Benefits: 

• High-quality health insurance.
• Remote work and flexible schedule with work-life balance.
• Corporate events for you and your family.
• Online and offline team building for your team. 
• Vacation leave of 18 work days.
• Paid sick leave.
• Corporate library, lectures, and webinars on various topics. 
• Opportunity to participate in volunteer and charitable projects.
• Gifts for birthdays and special occasions (weddings, Christmas, etc.)

Do you want to be involved in outstanding projects? Send us your resume.

We will contact you soon if we feel you could be a good fit!
 

MilX is the finance hub built for YouTube creators. We help bloggers, influencers, and creative entrepreneurs access their earnings faster, get funds in advance, and manage their income with ease. Think daily payouts, smart tools, and zero stress—designed for creators, not corporations.
 

Now, we’re looking for a Customer Support Manager to join our growing team and be the friendly, reliable guide for creators navigating the MilX universe.

What you'll be doing:
 

• Respond to creators via chat, email, or other channels, helping them resolve questions or issues with their MilX accounts.
• Guide new users through connecting their YouTube channel and getting started with MilX.
• Handle questions about features like Instant Payments, Active Funds, and P2P transfers—make finance feel simple.
• Escalate technical issues when needed and follow up to make sure they’re solved.
• Keep detailed, accurate records of customer interactions in our system.
• Share insights and common questions with the product team to help us improve the experience.
• Help build our Help Center content, templates, and FAQs.
• Meet customer service goals while keeping support warm, human, and creator-first.
   

What we're looking for:
 

• 2–3 years of experience in Customer Support, ideally within a SaaS or fintech product (bonus points if it's creator-focused).
• Fluent Ukrainian and English is must, Spanish ot Turkish language will be a plus.
• Excellent communication skills—you know how to explain things clearly and calmly.
• Fast learner with a tech-savvy mindset. You don’t wait for instructions—you take the lead.
• Detail-oriented, empathetic, and great at prioritizing tasks in a fast-moving remote environment.
• A love for supporting creatives and helping people feel confident using financial tools.
   

What we offer:
 

• A remote-first, flexible work setup.
• A mission-driven team building tools that truly empower creators.
• Competitive salary, official FOP setup.
• 18 paid vacation days + unlimited sick days.
• Private health insurance + online consultations with our corporate doctor.
• Paid training, online courses, and access to our internal knowledge hub.

Let’s MilX It Up Together.
If you’re ready to support creators and make finance feel easy and empowering—apply now and help us build what comes next.