Access Softek

Industry leader in mobile and online banking technology seeks Junior Technical Support Specialist with a great attitude. This person 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position.

Working hours: Rotational shifts — 2 days on 1st shift  – 9 AM – 9 PM (CST), 2 days on 2nd shift 9 PM – 9 AM (CST), 4 days on backup, with regular days off between rotations. 

Primary Responsibilities

-Understanding our banking software and apps in-depth

-Coordinating with software technicians, technical support, and developers as needed

-Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project

-Handling technical processes and the ability to explain such processes to less-technical people

Requirements

-Excellent written and spoken English

-Ability to establish good working relationship with customers

-Solid troubleshooting ability

-Ability to learn technical skills quickly

-In-depth learning and understanding of our mobile and online banking products

-Coordination with developers to investigate and diagnose issues

-Ability to manage a dynamic work load with many concurrent tasks

-Managing, monitoring, and improving the quality of the tech support process

As Plus

-Experience in banking live-chat would be a huge asset

-Experience in technical support

-Experience with a Dialogflow

-Experience with various mobile phone platforms, especially iOS and Android

-Project management experience

-Working directly with US-based customer

-Knowledge of US banking system

Our Benefits

-Fully remote work

-Long-term employment

-Competitive salary

-Internal medical insurance policy

-Community of practice, regular knowledge sharing among colleagues

-Internet compensation (50$ per month)

-Friendly and easy-going international team and colleagues.