Jobs Customer Support

About SKyPRO

SKyPRO has been delivering Identity & Access Management (IAM) solutions for more than 38 years. While we have extensive experience with OpenText Identity Manager, we are continuously expanding into new markets with our own products and modern identity solutions.

One of our flagship products is ACDI (Audit, Compliance & Data Intelligence), a powerful platform that helps organizations collect, analyze, and audit identity-related data across multiple systems.

We're looking for a technically minded person who enjoys working directly with customers, solving problems, and helping improve our product. This is an excellent opportunity for someone who likes combining technical work with customer interaction.

Your Mission

As a Technical Consultant for ACDI, you will support customers throughout the product lifecycle—from demonstrations and installations to troubleshooting and continuous improvements.

Your responsibilities will include:

• Delivering product demonstrations and technical presentations to customers and partners.
• Installing, configuring, and upgrading the ACDI solution in customer environments.
• Providing technical support and troubleshooting product issues.
• Investigating bugs and implementing small fixes or enhancements within the product.
• Assisting customers with integrating ACDI with various data sources, directories, and databases.
• Working closely with the development team to identify, reproduce, and resolve product issues.
• Creating and maintaining technical documentation when needed.
• Participating in customer projects and ensuring successful product deployments.
• Continuously learning new technologies and helping improve both the product and implementation processes.

What We're Looking For

Must have

• Spoken English at B1–B2 level or higher (you will work with international customers).
• 2+ years of experience in a technical IT role (technical support, implementation, consulting, systems engineering, software development, IAM, or similar).
• Experience working with databases, directories, APIs, or system integrations.
• Good troubleshooting and analytical skills.
• Basic to good programming or scripting experience (Java, JavaScript, PowerShell, Bash).
• Understanding of REST APIs, LDAP, SQL, or similar integration technologies.
• Good Linux knowledge.
• Strong communication skills and customer-oriented mindset.
• Ability to work independently and manage multiple tasks.
• Willingness to learn new technologies and grow with the company.
   

Nice to have

• Experience with Identity & Access Management (IAM) solutions.
• Familiarity with OpenText Identity Manager / NetIQ IDM.
• Experience with eDirectory/Active Directory or LDAP directories.
• Linux administration skills.
• Knowledge of Java.
• Experience with Docker or cloud environments.
• German language skills (B1+) are a plus.

What We Offer

• Remote work with flexible working hours.
• Competitive salary based on your experience.
• Personal development through expert coaching and technical training.
• Opportunity to work with innovative IAM technologies.
• An international, open-minded team working with customers worldwide.
• Immediate start.
• 24 calendar days of paid vacation plus paid sick leave.
• Long-term career growth in a company that values technical excellence and innovation.

We are looking for a customer-oriented and detail-focused Customer Support Аgent with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1+ year of experience in customer support 
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions

WHAT WE OFFER:

• Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
• Unlimited vacation and paid sick leave, because taking time to rest shouldn't feel like a luxury.
• Competitive compensation that reflects your skills, experience, and impact.
• Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
• 50% reimbursement for professional learning and development to help you keep growing.
• Employee referral bonuses and gifts to celebrate your special occasions.
• A supportive team culture built on trust, respect, and collaboration.
• Regular online and offline team events to connect beyond work.
• Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we’ve managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500−4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp strengthens its technical support expertise, we are looking for a Technical Customer Support Agent (English desk) to join an international B2B SaaS project. In this role, you will work with international customers, investigate technical issues, troubleshoot product behavior, and collaborate with engineering teams to ensure an excellent customer experience.

The working schedule is Monday-Friday, 09:00—18:00 CET or 13:00—22:00 CET, including a 1-hour break.

Your future responsibilities include:

• Handling and resolving technical customer inquiries via email, chat, and voice;
• Investigating and troubleshooting product-related issues, including email deliverability, automations, workflows, and analytics;
• Reproducing bugs step by step, gathering relevant technical information and logs, and preparing clear cases for engineering teams;
• Escalating complex technical issues to engineers and following cases through to resolution;

• Maintaining high support standards while meeting key performance indicators related to response time, resolution time, quality, and customer satisfaction.

   

Needed experience & skills:

• 6+ months of hands-on Technical Support experience with a B2B product;
• English B2+, both written and spoken;
• Experience working with helpdesk, CRM, or ticketing systems;
• Basic understanding of web technologies and technical troubleshooting;
• Ability to reproduce technical issues step by step and clearly document them for engineering teams;
• Ability to understand and work with basic technical information and logs;
• Strong problem-solving skills and genuine interest in investigating issues and getting to the root cause;
• Excellent communication skills and a customer-oriented mindset;
• Strong attention to detail, ownership, and ability to work independently;
• Proactive approach and willingness to continuously learn the technical aspects of a product.
•  

Nice to have:

• Previous experience supporting a B2B SaaS product;
• Basic understanding of APIs and webhooks;
• Experience working with CRM and ticketing platforms.
•  

Work with EverHelp is about:

• 20+ vacation days and 10 paid sick leaves;
• Hybrid collaboration with a remote-first approach, with occasional presence in Warsaw when required by the project;
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities that foster continuous learning and development both within the team and on an individual level;
• Opportunity for career growth, including potential development from Technical Support Agent to Senior Technical Support Agent, Quality Control, or Team Lead roles. 32% of our teammates obtained a new role during their first year of work in our company, and 86% of our Team Leads have been our Customer Support Agents in the past.
•  

Submit your resume and join our team!

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00 — 15:00 
Evening: 15:00 — 23:00 
Night: 23:00 — 07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

ThingsBoard, Inc. was founded in 2016. We develop software products for IoT (Internet of Things). Our Private Cloud department runs dedicated ThingsBoard environments for 40+ enterprise customers on AWS, GCP, Azure and StackIT, including some of the largest IoT deployments on the platform.
We are looking for a technical Customer Success Manager to own our largest enterprise accounts: making sure they get value fast, their environments stay up to date, and their teams bring new use cases to production faster. This is not a sales role: pricing, contracts and renewals are handled by Sales.

Requirements:
— 4+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, Customer Success Engineer, Implementation Engineer).
— Hands-on experience with IoT or data platforms: you have built or integrated solutions yourself.
— Good understanding of IoT protocols (MQTT, HTTP, CoAP), REST APIs and JSON.
— Scripting skills in JavaScript or Python. Basic SQL.
— Understanding of cloud infrastructure: Kubernetes, managed databases, load balancers.
— Experience working with enterprise stakeholders, from engineers to management.
— Strong English skills (C1).
— A proactive and structured approach.

Responsibilities:
— Be the main point of contact for 2 strategic enterprise customers at the start, growing to 4–6.
— Advise customer engineers on mapping use cases onto ThingsBoard: device profiles, rule chains, integrations, dashboards, alarms, multi-tenancy.
— Review customer solutions and recommend best practices for performance and scale.
— Build quick proofs of concept and examples that unblock customer teams.
— Plan and control upgrades and maintenance of customer environments together with our Reliability Engineers.
— Work on security and compliance questionnaires together with the engineering team.
— Demo new ThingsBoard features (Trendz, Edge, mobile app) and drive adoption.
— Collect customer feedback and run regular business reviews.

Key Challenges for the First Year:
1. Enterprise Account Ownership: Took ownership of 2 strategic enterprise accounts, becoming their primary point of contact and technical advisor. Retained both accounts throughout the year.
2. Customer Success & Adoption: Helped each customer bring at least one new use case into production faster through technical guidance, architecture reviews, or proof of concept (PoC) development.
3. Proactive Maintenance & Communication: Ensured 100% of planned upgrades and maintenance activities were communicated to customers at least 2 weeks in advance, with no unexpected disruptions.
4. Account Health & Business Reviews: Conducted quarterly business reviews for every account and kept CRM account health records consistently up to date.
5. Revenue Growth & Portfolio Expansion: Increased recurring revenue from these customers (plans, instances, and add-ons) by at least 6% year over year and expanded the portfolio to 4–6 enterprise accounts.

Will be a plus:
— Experience with ThingsBoard.
— German language.
— Experience with security questionnaires and enterprise procurement.

What We Offer:
— Working on an open-source IoT platform with thousands of installations globally.
— Work with the largest enterprise IoT deployments on the platform.
— Competitive salary plus annual performance bonuses.
— Office in Kyiv, hybrid format, flexible hours.
— An experienced team without bureaucratic overhead.
— Career growth and regular salary reviews.
— Medical insurance, complimentary English classes.
— Team-building and corporate events.

By submitting your CV, you consent to ThingsBoard Inc collecting and processing your personal data for recruitment purposes in accordance with our Privacy Policy and ISO 27001 requirements. Your data will be retained for 12 months from the date of submission and securely deleted thereafter unless you are hired. You may withdraw consent at any time by contacting us.

We are seeking enthusiastic Customer Service Representatives (CSRs) to join our team. This position involves handling customer inquiries and support for 7 distinct projects, SaaS mostly and 1 e-commerce project. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to manage multiple tasks effectively.
 
Requirements:
- Excellent verbal and written communication skills
- Flexibility to work various shifts
- Strong problem-solving abilities and attention to detail
- English knowledge (B2.2+)
 
Responsibilities:
- Provide exceptional customer service through various channels (phone, email, chat).
- Assist customers with their inquiries.
- Troubleshoot and resolve issues.
- Identify and escalate priority issues to the appropriate team members or departments.
- Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices.
- Enter data about customer interactions to the project reports.
 
Working terms:
24-7 
2 types of shifts: morning (from 7 AM till 3 PM Kyiv time) and day (from 3 PM till 11 PM Kyiv time)
3.27$ * 174 hrs + up to 50$ QA bonus

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

HOW YOU WILL MAKE AN IMPACT

• Process customer withdrawals accurately and within SLA timelines
• Monitor payment queues and ensure timely transaction handling
• Verify transactions according to internal procedures and compliance requirements
• Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
• Work closely with Risk, Anti-Fraud, Support, and Payments teams
• Handle high-volume transaction workflows efficiently
• Maintain high standards of accuracy and operational quality
• Report recurring issues and suggest process improvements
• Follow AML, KYC, and fraud prevention procedures
• Adapt quickly to changing priorities and operational demands

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in Payments, Gaming, Fintech, or related industries
• Basic understanding of payment systems, payment providers, and transaction flows
• Familiarity with AML, KYC, and fraud prevention principles
• Experience processing withdrawals and handling payment operations
• Strong attention to detail and ability to follow procedures consistently
• Analytical mindset with the ability to identify irregularities and suspicious behavior
• Good communication and teamwork skills
• Ability to work under pressure in a high-volume environment
• Experience working in shift-based or 24/7 operations is a plus
• English level: Upper-Intermediate or higher

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships

Chern & Co Ltd, is a growing European corporate services company with approximately nine years of experience. The company specialises in company formation, accounting, tax registration, and corporate compliance services in Ireland, with plans to expand into the UK.

Chern & Co supports international entrepreneurs, startups, SMEs, and e-commerce businesses in establishing and managing companies across Europe.

🔥 About the Role

We are looking for an organized and detail-oriented Documentation & Client Case Specialist to manage client documentation and support cases from the initial request through completion.

This is primarily a documentation and case-processing position, rather than a traditional customer support or sales role.

Your daily work will include collecting and checking client information, completing forms, requesting missing documents, updating case records, monitoring deadlines, and coordinating with internal teams and external service providers.

You will also keep clients informed throughout the process and recommend additional services when they are relevant to the client’s needs.

Full onboarding and training in Irish company formation, accounting, tax, and compliance procedures will be provided.

💫 Key Responsibilities

• Manage multiple client cases from onboarding through completion.
• Collect, prepare, review, and organize client documentation.
• Check personal, identification, financial, and company information for completeness and accuracy.
• Complete forms and ensure that all required information is submitted correctly.
• Identify missing or incorrect information and follow up with clients.
• Track case statuses, deadlines, outstanding documents, and next actions.
• Maintain accurate client records, notes, and communication history in CRM.
• Coordinate company formation, accounting, tax registration, and compliance requests.
• Communicate with internal departments, external partners, and relevant service providers.
• Keep clients informed about progress, requirements, and deadlines.
• Prepare quotations, proposals, and other client documents.
• Identify appropriate cross-selling and upselling opportunities.
• Resolve client issues while following established procedures.

💥 Requirements

• At least two years of experience in document-based case management, client onboarding, administration, compliance support, legal support, accounting support, banking operations, insurance, immigration, property transactions, or a similar field.
• Hands-on experience preparing, completing, collecting, reviewing, or verifying client documents.
• Experience working with personal, identification, financial, or confidential information.
• Experience managing several cases simultaneously and tracking each case until completion.
• Strong written and spoken English at C1 level.
• Experience using CRM or case-management systems such as HubSpot, Zoho, Bitrix24, Salesforce, or similar.
• Strong attention to detail and the ability to identify missing or incorrect information.
• Excellent organization, follow-up, and deadline-management skills.
• Comfortable performing repetitive, process-based administrative work.
• Ability to follow established procedures accurately and consistently.
• Strong client communication skills and a professional approach.
• Comfortable working in a KPI-driven environment.
• Reliable employment history and interest in a stable, long-term role.

💡 Highly Relevant Experience

Experience in one or more of the following areas will be a strong advantage:

• Corporate services or company formation;
• KYC/KYB, AML, or client onboarding;
• Legal, accounting, tax, or compliance administration;
• Government forms, official portals, or company registries;
• Banking, mortgage, insurance, or financial-services operations;
• Immigration or visa case management;
• Conveyancing or property transaction coordination;
• International B2B client services;
• Cross-selling or recommending additional professional services;
• Additional languages such as German, Spanish, Chinese, French, or Italian.

💼 What We Offer

• Gross monthly salary of €1,100–€1,300.
• Higher compensation may be considered for candidates with directly relevant corporate services or compliance experience.
• Quarterly performance bonus based on cross-selling and upselling results.
• Full-time, permanent remote position.
• Independent contractor agreement.
• 20 paid vacation days, increasing to 30 days after one year.
• Professional development budget of up to €500 per year after six months.
• Full onboarding and professional training.
• Mentorship from experienced specialists.
• Career development within a growing international company.
• International remote team and long-term employment opportunity.

📌 Important

This position is best suited to someone who enjoys structured, detail-oriented work and is comfortable spending a significant part of the day completing forms, reviewing documentation, requesting missing information, updating systems, and following cases through to completion.
 

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: English language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

About the Role

We're looking for a Admin / Support Specialist to assist team members with day-to-day work questions and keep internal data and reporting accurate and up to date. The position is based in our Prague office and follows a rotating shift schedule, including night shifts.

Responsibilities:

• Support team members and help resolve work-related issues
• Collaborate with internal product teams
• Maintain spreadsheets and internal reports

• Verify and update data

   

Requirements:

• Russian: fluent
• English: B2-C1
• Confident user of Excel / Google Sheets
• Analytical mindset and strong attention to detail
• Fast learner, responsible and self-driven
• Willingness to work all shifts, including night shifts

• No prior experience required (experience is a plus)

   

What We Offer:

• Office-based work in Prague
• 5/2 schedule with 9-hour shifts: 06:00-15:00, 14:00-23:00, or 23:00-08:00. Shifts rotate weekly or by arrangement with your manager
• Breaks: 1-hour lunch and 3 x 15-minute breaks
• Salary up to $1,700 (the exact amount is determined after the interview)
• Official cooperation under a contract (sole proprietor / individual entrepreneur), with payments made to your bank account

About the role
We are looking for a Team Lead to build and grow our Customer Support function. In the first phase, you will work hands-on with user inquiries to get to know the product, internal processes, and our audience. After the onboarding period, you will form a dedicated Customer Support team and lead its development.

What you'll do

• Handle user requests personally during the initial phase to master the product and processes
• Build, manage, and develop the Customer Support team
• Distribute workload, monitor quality, review errors, and give regular feedback
• Handle complex, escalated, and VIP cases
• Create and improve guidelines, processes, and scripts
• Prepare analytics and reports on team performance

• Work closely with Payments, Fraud/Risk, KYC, Product, and CRM teams

   

Requirements

• 6+ months of experience as a Team Lead / Supervisor in Customer Support within iGaming, online casino, or sweepstakes casino
• Solid understanding of the gambling industry and Customer Support processes
• Russian and English at C1 level (fluent written and spoken)
• Team management experience: workload distribution, quality control, error analysis, and feedback
• Experience with complex and conflict cases and VIP players
• Knowledge of casino products: bonuses, deposits, withdrawals, KYC, Responsible Gaming, account restrictions, and common user issues
• Experience creating and improving documentation, processes, and scripts
• Analytical skills and reporting experience

Independence, accountability, and readiness to make decisions

Working conditions

• Location: Prague office or remote
• Salary: up to $2,000, depending on interview results
• Cooperation format: the company operates officially; cooperation is formalized by contract (sole proprietor / self-employed), with payments made officially to your bank account
• Schedule: 5/2, 9-hour shifts, rotating. Available shifts: 06:00–15:00, 14:00–23:00, 23:00–08:00. Shifts may change weekly or be agreed with management based on team needs
• Days off do not always fall on Saturday and Sunday and may fall on weekdays
• Breaks: remote: 30-minute lunch + 3 × 15-minute breaks. 
  Prague office: 1-hour lunch + 3 × 15-minute breaks
  
  Important: the candidate must be ready to work all three shifts, including night shifts.

Primary Duties and Responsibilities:

Process Seasonal Update and other tasks to ensure all internal data is current and communicated to the proper teams

Monitor online marketplace pricing and communicate updates to the proper team members

Complete ad-hoc tasks to assist with efficient inventory management actions

Qualifications, Skills & Requirements:

High School Diploma, GED or equivalent minimum education

1-3 years administrative or data processing experience

Advanced proficiency with MS Excel and other MS Office applications, email programs, and Internet browsers

Self-starter, efficient, reliable, and organized

Excellent attention to detail

Good English communication skills both oral and written

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.
 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.
 

Now we're looking for a Customer Support Manager to join an iGaming project and provide high-quality support to players across multiple communication channels. We are looking for a responsible, detail-oriented, and customer-focused professional who can handle different types of player requests, resolve issues efficiently, and stay calm and professional even in complex or sensitive situations.
 

📅 Your daily adventures include:

• Handle player inquiries via Live Chat, Helpdesk, email, and other approved communication channels;
• Verify players and review relevant account, transaction, and communication history;
• Categorize and prioritize inquiries according to established procedures;
• Resolve standard player inquiries independently within your area of responsibility;
• Provide accurate information regarding account access, deposits, withdrawals, KYC, bonuses, Free Bets, games, geographical restrictions, and technical issues;
• Perform basic troubleshooting before escalating payment, website, account, or game-related issues;
• Handle standard VIP inquiries and escalate exceptional cases, compensation requests, and high-risk disputes to the VIP team;
• Identify Responsible Gambling concerns, suspicious or unauthorized activity, possible account compromise, and other critical cases;
• Apply account restrictions or other actions when authorized by established procedures;
• Prepare clear and complete escalations with all relevant information, completed checks, and required actions;
• Keep players informed and maintain communication until the case is resolved or taken over by the responsible team;
• Accurately document actions taken and prepare shift handovers for unresolved, high-priority, and critical cases;
• Protect players’ personal, financial, and account information;
• Follow approved procedures and communication templates without providing unconfirmed information or making promises on behalf of other teams;
• Report recurring issues, system errors, and knowledge gaps to the Customer Support Team Lead;
• Participate in training, quality reviews, and coaching sessions.

🧭 What makes you a great match:

• Previous experience in Customer Support, preferably within iGaming, fintech, payments, or another high-volume digital environment;
• English proficiency at B1-B2 level;
• Strong written communication and customer service skills;
• Basic understanding of deposits, withdrawals, KYC, bonuses, account restrictions, and Responsible Gambling;
• Ability to follow procedures, decision trees, and escalation rules;
• Strong attention to detail and ability to handle several conversations simultaneously;
• Ability to remain calm, professional, and solution-oriented when dealing with complaints and sensitive cases;
• High level of responsibility, discipline, and ownership;
• Willingness to work 12-hour day and night shifts, including weekends and public holidays.

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;

UTECH — a SaaS product company, offering innovative technologies that empower industry-leading logistics and transportation companies the ability to support and maintain business growth. Among our projects, you can find, GPStab ELD, UTECH TMS, etc. UTECH is an exceptional well-established company with a team of professionals who are always eager to support you and now you have a great chance to join our family-type company with a friendly atmosphere because we’re currently looking for a Customer Support Representative.

Required Skills and Experience

• Fluent in English — Upper-Intermediate level and higher (B2+)
• Schedule: Day (8:00 am — 8:00 pm) and night (8:00 pm — 8:00 am) shifts and then two days off;
• Multitasking
• Ability to learn fast
• Ability to work in a high-paced environment
• Problems solving
• Team player
• Good diction
• Will be good if you have experience in the call center

Responsibilities

• Picking up calls
• Replying to emails
• Performing troubleshoot
• Consulting about the application

What will you get with UTECH?

• Health Coverage (gym, medical insurance, yoga, dentist, etc.)
• Technical Growth compensation (training, meet-up, conference, etc.)
• PTO and paid sick leave
• Life Event Bonuses
• Exciting team buildings
• Regular performance reviews
• Free English courses, which are paid for by the company
• Game & lounge zones (ping-pong, table football, etc.).
• Accounting as a service
• Memorable anniversary presents
• Ability to work in a successful company
• Convenient office location
• Experienced colleagues who are ready to share knowledge
• Friendly atmosphere, care for the comfort of specialists
• Tea, and coffee in the office, at the expense of the company

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)