Jobs Customer Support

Diya is experiencing sustainable growth and we are currently looking for new team members to join our technician team. This job opening has arisen due to the rapid promotions of our existing specialists.

If you are enthusiastic about technical things and possess theoretical and hands-on skills, even if you do not have any prior work experience, we encourage you to send us your resume. We require that you have a strong desire to work in this field, and communication and written English skills at least at the B1 level.

We are a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for a Technical Support Engineer for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us.

The position is for our first level of support working directly with end-users to resolve technology issues remotely for our nationwide client base. An engineer will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service. There is a paid trial period of 3 months for this position.

Responsibilities for Technical Support include but are not limited to the following:

Provide expert remote desktop support and basic server administration with a focus on:

• Client satisfaction.
• Service delivery quality.
• Technical excellence.

Qualifications:

• Experience with Windows operating systems and office applications.
• Excellent troubleshooting skills.
• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Readiness to different time shifts (our operations are 24/7).
• Detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English (both spoken and written).
• Experience with the Microsoft 365 platform would be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Responsibilities

• Be a point of contact for Mid-tier viewers and broadcasters
• Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
• Fulfill a workload of 15 tickets per hour with a 5 min first response time SLA
• Record the issues users are experiencing in a task tracking tool (JIRA)
• Gather feedback and propose improvements to user experience
• Achieving good results in personal KPIs and helping teammates do the same.

Requirements

• Prior experience in customer service (1+ years)
• Exceptional English (B2+) with professional tone in written communication
• A desperate urge to help and teach, ability to empathise with customers.
• Competent speech, the ability to make yourself understood
• A responsible team player

• Multi-tasker and performer able to show and report results

   

As a plus:

• Knowledge of additional languages (Arabic, Turkish, Spanish) will be a plus
• Prior experience with helpdesk systems (Zendesk, Intercom, etc) is a plus
• Experience with task tracking tools (Jira, YouTrack, Confluence) is a plus
• Prior experience and success as a live streaming broadcaster is a huge plus!

What we offer:

• International company with several offices in different locations: Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social package, including sports coverage, elite medical insurance for you and family;
• 20 working days paid vacation and 100% sick leave coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team building, and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

HOW YOU WILL MAKE AN IMPACT

• Process customer withdrawals accurately and within SLA timelines
• Monitor payment queues and ensure timely transaction handling
• Verify transactions according to internal procedures and compliance requirements
• Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
• Work closely with Risk, Anti-Fraud, Support, and Payments teams
• Handle high-volume transaction workflows efficiently
• Maintain high standards of accuracy and operational quality
• Report recurring issues and suggest process improvements
• Follow AML, KYC, and fraud prevention procedures
• Adapt quickly to changing priorities and operational demands

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in Payments, Gaming, Fintech, or related industries
• Basic understanding of payment systems, payment providers, and transaction flows
• Familiarity with AML, KYC, and fraud prevention principles
• Experience processing withdrawals and handling payment operations
• Strong attention to detail and ability to follow procedures consistently
• Analytical mindset with the ability to identify irregularities and suspicious behavior
• Good communication and teamwork skills
• Ability to work under pressure in a high-volume environment
• Experience working in shift-based or 24/7 operations is a plus
• English level: Upper-Intermediate or higher

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships

About the role

We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.

Requirements:

• Advanced (C1) spoken and written English
• 1+ year of experience in Customer Support/Customer Care, with mandatory phone-based communication experience
• Proven ability to confidently and clearly communicate with customers in real-time via phone calls
• Client-oriented mindset
• Ability to handle stressful situations calmly and professionally 
• High attention to detail
• Working evening shifts (15:00–24:00 Ukrainian time)

Key Responsibilities:

• Communicating with customers via phone, chat, and email
• Managing support tickets and ensuring timely resolution
• Handling calls with customers and vendors
• Providing high-quality service and maintaining customer satisfaction
• Collaborating closely with the US Customer Care team

We offer:

• A full-time job
• Paid vacation and sick leave
• Managing your taxes and accounting
• Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy

About us:

WiserBrand is a rapidly growing US-UA web development company providing full-cycle services all over the globe. The main direction of our company is e-Commerce, but we also have expertise in other domains.We started 10 years ago as a small project providing digital marketing services.

Therefore the project grew into an outsourcing & outstaffing company that provides web development, digital marketing, customer support, and outstaffing projects for clients all over the globe.
Headquarters based in New York City. Also, we have development and support offices in Kharkiv and Buenos Aires with about 150 people in total.
The differentiator in the relationship we value with our employees is our open, fair, and respectful people practices and our positive work environment. Our people are the foundation of our success.

Hello! We are Proxy-Seller, a European web data collection product company specialising in providing proxy servers. We are looking for a Customer Support Representative to join our team, who will grow and develop with us

What do we offer?

• PTO: 21 vacation days + 12 paid days off + 7 sick days (more if needed);
• Remote, flexible schedule (there are also ~4 night shifts/month with extra pay);
• Internal growth & career development - many of our managers and team leads have grown into their leadership roles from within the company;
• Company-paid learning (English courses, tools);
• Employee referral program;
• Ability to influence processes: we are open to initiatives and improvements.
• KPI that depend on clients` positive review on sites (like TrustPilot)

• A smooth onboarding process (platforms with all the necessary information + regular meetings with the team lead) 

   

We expect that you:

• 6+ months in customer support (Intercom/Zendesk experience is a plus) 
• We have clients worldwide, so written B1-B2 English is a must for us; 
• The desire and ability for quick learning of technical info (with out help, of cource) 
• Result-driven: solve complex client cases effectively 
• AI-first mindset - we love team initiatives! If you know better tools or approaches, we'll test and implement them together.

• Multi-tasking - the ability to work with approximately 5-7 open chats simultaniously 

   

In terms of technical requirements we have the following ones:

1. PC/Laptop with uninterrupted power supply from 6-8 hours + uninterrupted internet supply; (mandatory)
2. RAM from 16 GB or more; (mandatory) 
3. Windows 10 or 11 operating system;

4. A headset for communication with the team.

    

Your responsibilities will include:

• Advising clients on sales/technical issues via online chat (Intercom);
• Interacting with other departments of the company to resolve customer issues. 

Hiring prosess: introductory meeting with recruiter > technical interview with Head of CS

If you want to work for an international company and have a desire to achieve good results, join the Proxy-Seller team! 😊 We will, of course, teach you all the work duties!

Responsibilities:

• Provide general administrative support, including managing correspondence, scheduling meetings, coordinating travel arrangements, and maintaining office supplies.
• Create and edit documents, reports, and presentations using Google Drive and Google Documents.
• Manage and organize digital files and folders, ensuring information is easily accessible and properly organized.
• Handle incoming and outgoing communications, including emails and other forms of correspondence.
• Assist with social media management, including posting updates, monitoring engagement, and responding to inquiries on platforms such as LinkedIn, Facebook, Twitter, and more.
• Conduct research and gather information as needed for various projects or assignments.
• Assist in coordinating events, meetings, and conferences, including logistical arrangements, attendee management, and documentation.
• Maintain confidentiality and handle sensitive information with discretion.
• Support the team with ad-hoc administrative tasks and projects as assigned.
• HR support services

Requirements:

• Excellent organizational and time management skills, with the ability to prioritise tasks effectively.
• Strong attention to detail and accuracy in completing administrative tasks.
• Proficiency in using Google Drive, Google Documents, Gmail, and other relevant Google Workspace applications.
• Familiarity with various social media platforms, including LinkedIn, Facebook, Twitter, and more.
• Ability to adapt to changes quickly and thrive in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Discretion in handling confidential and sensitive information.
• Strong problem-solving and decision-making abilities.

• High level of professionalism and a positive attitude.

   

If you are a highly organized and adaptable professional with proficiency in Google Drive, Google Documents, Gmail, and social media platforms, WIX design platform, we invite you to apply for this Administrative Assistant position. Join our team and contribute to our organization's success by providing essential administrative support.

We’re looking for a Technical (Python) Support Engineer to keep our production applications stable and fast during weekend shifts. You’ll handle incident triage, bug fixes, and small improvements while collaborating with the core team when escalation is needed.

Shift on Saturday & Sunday options (choose one):

• 07:00–13:00
• 13:00–19:00
• 19:00–01:00
• 01:00-07:00
   

What you’ll do

• Maintain and troubleshoot Python/Django web applications
• Debug and optimize database performance (PostgreSQL)
• Operate core AWS services (EC2, S3)
• Diagnose issues with cross-functional teams and implement quick fixes
• Keep code changes clean, documented, and secure
• Handle end-user requests and provide technical assistance

What we’re looking for:

• English: Upper-Intermediate or higher
• Experience: 6+ months with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (Python, Django, Databases, AWS)
  • Strong fundamentals (data types, HTTP/REST, Git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, internships) — GitHub links welcome
• Solid knowledge of PostgreSQL (or another relational DB)
• Basic familiarity with AWS (EC2, S3)
• Strong analytical and debugging skills
• Basic understanding of REST APIs and front-end basics (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and in a team

Nice to have

• Docker, Kubernetes, and CI/CD pipelines
• Web application security best practices
• Experience in an Agile environment
   

What we offer

• Paid part-time weekend shifts
• Flexible choice of shift blocks
• Supportive team and transparent processes
• Fast track to real production experience

We are looking for a Customer Support Specialist to join our team and help deliver excellent service to our clients. This role is ideal for candidates who are starting their career and want to gain professional experience in an international fintech company.
 

In this role, you will communicate directly with clients, assist them with their requests, and develop practical skills in client communication, problem-solving, and fintech products. From your first day, you will receive full training, structured onboarding, and continuous support from experienced team members.
 

Responsibilities

• Provide client support in English through various communication channels in a timely and professional manner
• Assist clients with their questions and provide clear and accurate information
• Analyse client requests and provide effective and timely solutions
• Resolve client issues while ensuring a high level of customer satisfaction
• Follow internal procedures and quality standards
• Work with internal systems and collaborate with team members
   

Requirements

• Upper Intermediate or higher English proficiency in written and spoken communication
• Strong communication skills and ability to interact with clients professionally
• Basic computer literacy and ability to learn new tools quickly
• High level of responsibility and attention to detail
• Stable internet connection for remote work
   

We offer

• Opportunity to start your career in customer support in a global fintech company
• Full training and structured onboarding provided by experienced team members
• Remote work format
• 20 days of paid vacation per year
• 10 paid sick leave days per year
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)
• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be mixed shifts, from 14:00 to 22:30 Eastern European Time (EET) and from 22:00 to 6:30 Eastern European Time (EET)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

Why choose Galaktica:

• Minimal bureaucracy - we focus on results;
• Growth through coaching and structured learning;
• Opportunity to build products and launch startups;
• Personalized development paths;
• Flexible work format (remote / office / hybrid);
• Full equipment provided;
• Medical insurance or sports compensation;
• 15 days of paid vacation + unlimited sick leave and one-day offs;
• 70% compensation for foreign language learning;
• 4 corporate events per year;
• Sports activities and team events.
  
   

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

Location: Budapest (office, onsite, could be hybrid)

Employment Type: Full-time B2B with Polish entity 

Working hours: Standard European working hours (~ 9-18.00, flexible)

About the company: connected vehicle platform, serving automotive OEMs in Europe. Hungarian subsidiary

Office address: 1053 Budapest, Kossuth Lajos utca

Business travel: to Sweden, 2–4 times per year, 1–2 weeks per trip. Travel costs covered

Ideal start date: 1st June

About the Role: We are looking for a motivated Engineer to join our team. You will handle customer's connected car's incident ticket, troubleshooting basic network issues. 

This is a great opportunity for someone with a solid foundation who wants to grow in a supportive environment.

Main requirements:

 - 4G/5G network architecture knowledge

- connected vehicle/automotive OEM domain understanding

- fluent English (spoken + written) C1

- Jira experience

- Strong communication & presentation skills

- Customer-facing mindset.

Key Responsibilities: 

- Assist in diagnosing and resolving basic connected cars'network connectivity issues (e.g., 4G/5G Network, DNS, firewalls, routing, TCP/IP) for our customer. 

- Collaborate with senior engineers to deploy and monitor applications. Document code, configurations, and troubleshooting steps.

Required Qualifications：

- 2+ years of professional experience in a similar role (or equivalent practical experience)

- basic network knowledge: understand IP addressing, subnets, TCP/UDP,  HTTP/HTTPS, DNS

- common network troubleshooting tools (ping, traceroute, netstat, curl)

- basic 4G/5G Network knowledge (APN, DNN, Signalling flow)

- MySQL: basic knowledge of MySQL script (basic query command)

- familiarity with Linux command line (e.g., file system navigation, process management, log analysis)

- problem-solving skills and ability to work both independently and in a team

- customer-facing mindset.

English proficiency: B2-C1 or higher, able to read/write technical documentation and communicate clearly (spoken and written).

Nice to Have:

- knowledge of Tbox function is a plus

- knowledge of 4G/5G Mobile Network (Core/Radio Network Element, signalling)

- familiarity with REST APIs and JSON.

We Offer: 

- competitive salary and benefits

- mentorship and learning opportunities

- flexible working hours / remote options

- modern tech stack and collaborative culture.

Team in UA is looking for a Head of Support to own and lead a customer support and live operations team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for building, managing, and continuously improving a 24/7 support team that delivers world-class service to our customers and partners.

This is a hands-on leadership role. You'll set the strategy and standards for support operations while staying close enough to the work that you can step in during critical moments. You'll be the person accountable for meeting our support SLAs and ensuring that when live events are on the line, our team delivers. 

This is a full-time position requiring the successful candidate to work 5 days a week, 8 hours a day, from our Lviv office. 

Responsibilities

• Lead and manage the support organisation, including Support Shift Leads and Technical Support Agents
• Build, grow, and develop the support team with a focus on hiring, onboarding, coaching, and performance management
• Establish and maintain the shift rotation to ensure consistent 24/7 coverage
• Define, document, and enforce support processes, playbooks, and best practices
• Own platform and response time SLAs: tracking, reporting, and ensuring we meet our commitments
• Step in to cover shifts as needed during periods of high demand, incidents, or team gaps
• Work cross-functionally with engineering, integrations, and commercial teams to manage escalations and drive performance and process improvements
• Identify operational risks and opportunities, surfacing insights from support data to inform product and business decisions
• Establish feedback loops between support and engineering to address recurring issues and improve platform reliability

• Champion a culture of accountability, continuous improvement, and customer-first thinking

   

Requirements

• Proven experience leading a technical support or live operations team, ideally in a 24/7 environment
• Track record of building and scaling support functions including hiring, training, and developing team members
• Strong understanding of SLA management, including defining metrics, tracking performance, and driving accountability
• Comfortable with technical concepts and able to engage credibly on streaming, APIs, and integrations
• Excellent communication skills, able to represent support at a senior level internally and externally
• Highly organised with strong operational instincts and attention to detail

• Willingness to be hands-on when the situation demands it, including covering shifts

   

Nice to Have

• Experience working cross-functionally with engineering, product, and commercial teams
• Familiarity with support tooling, ticketing systems, and incident management platforms

• Background in platform-as-a-service or B2B2C business models

   

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Main responsibility: onboarding new merchants through Corefy and providing technical support after they go live.

Essential Experience and Skills

• 2+ years of experience in payments or fintech
• Hands-on experience with Corefy or a similar payment orchestration platform
• Strong understanding of payment infrastructure
• Experience configuring
• Technical customer support experience
• Ability to read API documentation, test endpoints, and inspect payloads
• Strong communication skills with merchants, providers, and internal teams
• Experience maintaining technical documentation

• Fluent English

   

Core Responsibilities

• Integrate acquirers and payment providers through Corefy
• Configure merchant accounts and issue credentials
• Advise merchants on the best integration method
• Provide technical support to live merchants

• Monitor integrations and resolve incidents

   

Success Metrics

• Fast merchant go-live (short time-to-live)
• Stable integrations
• Quick support ticket resolution
• Positive merchant and partner feedback

We are looking for a Support Manager to join our team and provide high-quality customer support to users across the LATAM region. In this role, you will be responsible for assisting customers via live chat, helping them navigate the platform, resolving inquiries efficiently, and ensuring a smooth and positive user experience.

You will collaborate closely with internal teams to escalate and resolve issues, as well as keep users informed about product updates, promotions, and key platform changes.
 

Key Responsibilities

• Provide real-time customer support via chat
• Assist users with platform navigation and product-related questions
• Resolve customer issues efficiently and professionally
• Collaborate with internal teams to ensure fast problem resolution
• Communicate updates, promotions, and offers to users
• Maintain high standards of customer satisfaction
   

Requirements

• 6+ months of experience in Customer Support (chat-based role preferred)
• Fluent Spanish and English (written communication)
• Experience with CRM or ticketing systems is a plus
• Fast typing skills (230+ characters per minute preferred)
• Confident PC user and familiarity with Google Docs / MS Office
• Ability to multitask in a fast-paced environment
• Excellent communication skills
• Stress resistance and ability to perform under pressure
   

What We Offer

• Opportunity to work in an international team
• Fast-paced and dynamic environment
• Growth opportunities within the company
• Remote work format - 2/2 
• Day shift - from 7am to 7pm Argentina time
• Night shift - from 7 pm to 7 am Argentina time

🇺🇸We're looking for Customer Support to join our team. As a Customer Support, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

💪Key Responsibilities:

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

🔥Skills & Competencies:

• Previous experience in Customer Support and IGaming/Sweepstake is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

⭐️ Nice to Have

• Experience in fast-scaling startups;
• Experience with US-facing iGaming/Sweepstake products;

🎁 What We Offer:

• Full remote work;
• Flexible working hours (start between 10:00 and 12:00 CET);
• 8-hour workday + break;
• 28 calendar days of paid vacation (after probation);
• 4 personal days off;
• 10 paid sick leave days;
• Healthy boxes and corporate gifts (including birthday gifts);
• Work with experienced leaders from top-tier companies;
• Company-provided equipment;
• Relocation support, if required.

If you see yourself in this role, let’s talk 💛