Jobs Customer Support

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor or Team Leader.
• Experience with SoftSwiss and/or similar admin panel and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

Your future responsibilities include:

• Communicate with users and handle feedback and complaints via email;
• Handle multiple requests simultaneously with equal dedication;
• Provide empathetic and responsive service to meet the needs of our users;
• Advise company clients on products, their operation, and functionality via social media.

Working Schedule:

• 5 days / week, floating;
• shifts 08:00–17:00 / 15:00–00:00 / 23:00–08:00; ~2 night shifts / month

Needed experience & skills:

• Advanced/Fluent level of English: possess proficient written and spoken language skills;
• Excellent communication skills: able to resolve customer complaints politely, professionally, and in a timely manner;
• Able to work independently as well as part of various teams;
• Detail-oriented, persistent, and solution-focused;
• Flexible with working hours (may need to work night shifts and weekends);
• Strong work ethic and quick to adapt to changes in a dynamic business environment.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Ability to work fully remotely,
• A professional team of specialists who are ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past,
• Сorporate discounts for gym membership and for other different services like medical services, language schools, etc.

We are looking for a Support Engineer to keep Kyivstar's Big Data platform and data products running reliably every day. You will own the full incident lifecycle - from the first alert and triage to root-cause analysis, permanent fix and prevention - across our data pipelines, cloud and on-premises environments.

Requirements:

- 0,5+ years of experience as a Support Engineer.

- Basic knowledge of Linux

- Experience with git

- Experience with sh/bash

- Experience with diagnostic tools (curl, telnet, dig, etc.)

- Experience with monitoring and alerting systems like Prometheus, Grafana or others;

Will be a plus:

- Experience using configuration management software (Ansible, Terraform)

- Experience working with scripting languages experience (Python preferred).

- Experience with Docker, Kubernetes,

- Experience with CI/CD tools like Gitlab CI  or others.

- Experience with ELK stack

- Infrastructure as a code, GitOps principles understanding

- Experience working with Cloud (AWS preferred) 

- Experience with relational databases such as PostgeSQL, or others.

Responsibility:

- Incident management

- Maintaining environments and applications (AWS, on-prem servers, K8s clusters, etc.)

- Support development and BA teams

- Configuring and maintaining monitoring systems

- Opportunity to growth as devops

We are looking for a Model Success Manager who will become the main point of contact for our models and help them successfully grow their profiles on the platform.

This role combines communication, process coordination, model support, and collaboration with the internal team. We are looking for someone who knows how to build trust, enjoys bringing structure to processes, and is genuinely focused on results.

Key Responsibilities

• Support models throughout all stages of their collaboration with the company.
• Build and maintain strong, long-term relationships with models.
• Ensure photo and video materials are provided on time.
• Assign and communicate content creation tasks to models.
• Follow up on requests, deliverables, and deadlines.
• Conduct onboarding for new models.
• Answer models’ questions and help resolve day-to-day operational issues.
• Coordinate communication between models and the internal team.
• Monitor profile activity and identify opportunities for further growth and development.
• Maintain spreadsheets and internal documentation.
• Identify ways to improve processes and increase models’ overall performance and efficiency.

Who We Are Looking For

We are looking for someone who:

• easily connects and builds rapport with different people;
• is responsible and well-organized;
• is comfortable taking initiative and ownership;
• values structure and well-organized processes;
• can effectively manage multiple tasks and priorities at the same time;
• has strong attention to detail;
• focuses on outcomes rather than simply completing tasks;
• feels comfortable working in a fast-paced and dynamic environment.

Requirements

Must Have

• At least 1 year of experience in one of the following or a similar role: Account Manager, Customer Success Manager, Project Manager, Recruiter, or Operations Manager.
• Excellent communication and interpersonal skills.
• Experience working with Google Sheets and Google Docs.
• Ability to work effectively with large volumes of information.
• Strong sense of ownership, independence, and responsibility.
• Excellent self-organization and time-management skills.
• Strong written Ukrainian and English skills.

Will Be a Plus

• Previous experience working with dating agencies or within the Social Discovery industry.

We are looking for a Model Success Manager who will become the main point of contact for our models and help them successfully grow their profiles on the platform.

This role combines communication, process coordination, model support, and collaboration with the internal team. We are looking for someone who knows how to build trust, enjoys bringing structure to processes, and is genuinely focused on results.

Key Responsibilities

• Support models throughout all stages of their collaboration with the company.
• Build and maintain strong, long-term relationships with models.
• Ensure photo and video materials are provided on time.
• Assign and communicate content creation tasks to models.
• Follow up on requests, deliverables, and deadlines.
• Conduct onboarding for new models.
• Answer models’ questions and help resolve day-to-day operational issues.
• Coordinate communication between models and the internal team.
• Monitor profile activity and identify opportunities for further growth and development.
• Maintain spreadsheets and internal documentation.
• Identify ways to improve processes and increase models’ overall performance and efficiency.

Who We Are Looking For

We are looking for someone who:

• easily connects and builds rapport with different people;
• is responsible and well-organized;
• is comfortable taking initiative and ownership;
• values structure and well-organized processes;
• can effectively manage multiple tasks and priorities at the same time;
• has strong attention to detail;
• focuses on outcomes rather than simply completing tasks;
• feels comfortable working in a fast-paced and dynamic environment.

Requirements

Must Have

• At least 1 year of experience in one of the following or a similar role: Account Manager, Customer Success Manager, Project Manager, Recruiter, or Operations Manager.
• Excellent communication and interpersonal skills.
• Experience working with Google Sheets and Google Docs.
• Ability to work effectively with large volumes of information.
• Strong sense of ownership, independence, and responsibility.
• Excellent self-organization and time-management skills.
• Strong written Ukrainian and English skills.

Will Be a Plus

• Previous experience working with dating agencies or within the Social Discovery industry.

   

Language Requirements

English: B1 – Intermediate

Spanish: B2+ 

We are looking for a VIP Manager to join an international iGaming project and manage an existing portfolio of VIP players.

This is a communication-intensive role with a strong focus on phone calls. It is important that you feel confident speaking with clients regularly, as the work is not limited to chats and messages.

You will work with an established client base and be responsible for player engagement, retention, reactivation, and financial performance.

Responsibilities

• Communicate with VIP players primarily by phone, as well as via messengers and email.
• Proactively make regular calls to maintain player engagement.
• Build strong, long-term relationships with clients.
• Retain and reactivate VIP players.
• Increase player activity, engagement, and deposits.
• Handle objections and challenging client situations during live conversations.
• Create personalized offers and select relevant bonus mechanics.
• Meet individual financial targets and KPIs.

• Analyze your client portfolio and identify opportunities to improve results.

   

Requirements

• Fluent Russian and strong verbal communication skills.
• Confidence in handling a high volume of daily phone conversations.
• Willingness to contact clients proactively rather than relying only on chats.
• At least 6 months of experience in VIP management, retention, sales, account management, or customer support.
• Experience in iGaming, gambling, or betting will be a strong advantage.
• Ability to build long-term relationships and handle objections.
• Empathy, charisma, energy, and the ability to communicate naturally without relying only on scripts.
• Strong focus on financial results and comfort with a performance-based compensation model.
• Ability to work independently and adapt your approach to each client.
   

We are also open to candidates from Forex, fintech, crypto, premium customer service, or call-center sales who have strong experience in client retention and phone-based communication.

English is not required.

Conditions

• Full-time, fully remote position.
• Schedule: 5/2.
• Initial training and ongoing support from a Supervisor.

If you enjoy active phone communication, know how to build trusted relationships with clients, and are motivated by measurable results, we would be happy to hear from you

We are looking for a technical support engineer in Bratislava.

Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide.
 

Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

We are looking for a motivated and detail-oriented Concierge to join our Customer Support team. The concierge (support) function for the Ascendix products covers client request triage, case management in Dynamics 365, product troubleshooting, bug reporting and escalation, and day-to-day client-facing support. 

Evening shifts only: 5:30 PM-2:30 AM (EET)

Requirements: 

• Strong spoken and written English—daily direct communication with US customers 
• Able to triage, troubleshoot, and manage a case queue independently after ramp-up 

• Clear technical communication—writes structured bug reports and client-facing responses 

   

Nice-to-have: 

• Support, helpdesk, or case management experience
• Salesforce experience (Administrator level or strong hands-on admin skills) 
• Experience with SaaS or CRM products 

• Commercial real estate or real estate domain familiarity 

   

Responsibilities: 

• Triage incoming client requests: categorize, resolve internally, or escalate to the appropriate team 
• Manage a typical queue of 20 to 30 active cases while maintaining quality and timely follow-up 
• Troubleshoot product issues across AscendixRE, Ascendix Search, Composer, Harvest, and AI Suite 
• Create clear bug reports and escalation briefs for Product and Dev handoffs 
• Maintain cases, tasks, and client records in Dynamics 365 
• Translate technical topics into broker-friendly language for non-technical customers

Ascendix offers you:

Healthcare:

• 20 paid vacation

• 5 paid sickness

   

Career and professional growth:

• B2B and remote cooperation
• Career development and professional growth
• Technical performance reviews and 360 Evaluation

• Collaboration with a personal Direct Manager, Technical leads, and mentors

   

Learning and Development:

• Opportunity for external event compensation

• Internal knowledge-sharing opportunities

   

Corporate spirit:

• Online and offline events & team-buildings
• Friendly and supportive atmosphere
• Open management

Job description

Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

As we scale, we’re looking for a Implementation Consultant.

You will own the most critical stage of the customer lifecycle: the first 90 days. You will be directly responsible for leading the migration, system configuration, and process design to ensure a timely and successful Go-Live for our clients. 🌟

Responsibilities

Lead Client Implementation Projects:

• Own the Project Lifecycle: Act as the primary Project Manager for the implementation phase, taking clients from point-of-sale to a fully operational, live product.
• Scope & Design Workflows: Conduct deep-dive discovery sessions to map out the client's current procurement/financial processes and translate them into custom, optimized Precoro workflows.
• Data Migration Management: Manage timelines, deliverables, and technical alignment, helping clients map and migrate their existing data (vendor lists, budgets, item catalogs) into Precoro.
• Drive Go-Live Accountability: Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies.
   

Enablement & Change Management:

• Strategic Product Walkthroughs: Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently.
• Build Knowledge Assets: Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video воркфлоус) to standardize the implementation process.
• Feedback Loop: Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.
   

🎯 What You Bring (Requirements)

Must-Haves:

• Advanced English proficiency (both written and spoken) for daily complex business negotiations.
• Strong Project Management & Scoping skills: Proven ability to manage multiple concurrent projects, control deadlines, and mitigate scope creep.
• Technical & Analytical Aptitude: Experience working with Excel/Google Sheets on a high level to structure, validate, and map client metrics and data.
• Change Management Mindset: The ability to handle user resistance, simplify complex system logic, and guide corporate clients through process transformations.
• Problem-Solving Ownership: A natural curiosity to reverse-engineer technical issues and coordinate with engineering teams when complex setups (API/Integrations) require attention.
   

Nice-to-Haves:

• Experience running software implementation or onboarding for clients in the US, UK, or Europe.
• Solid understanding of core business operations (specifically finance, accounting, or procurement).
• Familiarity with B2B SaaS ecosystem, ERP systems (NetSuite, QuickBooks, Xero), or complex CRM platforms.
• Academic background in economics, finance, management, or related technical fields.
   

📈 What Success Looks Like:

• In 3 Months: Deeply master Precoro’s platform logic, configuration options, and current implementation framework. Establish solid bridges with internal Product and Sales teams, and independently lead at least 3 onboarding projects from kickoff to deployment.
• In 6 Months: Successfully drive at least 9 onboarding projects to a flawless Go-Live. Master the ability to identify client process gaps and proactively engineer workarounds. Create new, scalable deployment assets to speed up time-to-value for future accounts.
   

🎁 Why you’ll love working at Precoro:

• Trust-based management: No micromanagement — your ideas and initiatives are always encouraged.
• Supportive team culture: You’re not alone, our team is open, honest, and always ready to help.
• Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.
• Flexible hours: We care about results, not how long you sit at your desk.
• 26 days off annually (15 vacation days + 11 public holidays).
• Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.
• Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!
• Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.
   

📋 What to Expect:

1. Intro-call with our recruiter (45 minutes)
2. Interview with the hiring manager (60 minutes)

3. Test day

    

   The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩 We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.

We are looking for a System Support Engineer to join our client’s team and provide technical support and administration of their server infrastructure.

The role is focused primarily on Windows/Linux environments and the services built around them, with Active Directory, GPO, and RDP being key areas of expertise.

This is a hands-on technical role with a strong focus on troubleshooting, infrastructure support, and collaboration with internal and cross-functional teams.

What you will do

• Provide day-to-day support and administration of Windows and Linux servers.

• Manage and troubleshoot Active Directory (AD) and Group Policy (GPO).

• Support RDP / Remote Desktop Services (RDS) environments.

• Monitor server health and availability and respond to infrastructure alerts.

• Troubleshoot infrastructure issues and identify root causes.

• Support server-based applications from an infrastructure perspective.

• Manage and troubleshoot backup and restore processes.

• Perform server patching, maintenance, and system hardening.

• Provision and maintain virtual machines.

• Support gateway servers, RDS clusters, and related infrastructure.

• Automate routine administrative tasks using PowerShell and/or Ansible.

• Collaborate with internal and cross-functional technical teams to resolve complex issues.

• Identify opportunities to improve and automate existing support processes.

What we are looking for

• 5+ years of experience in System Administration, Infrastructure Support, or a similar role.

• Strong hands-on experience with Windows Server.

• Strong hands-on experience with Linux (Red Hat and/or Ubuntu).

• Solid experience with Active Directory and Group Policy (GPO).

• Practical experience supporting RDP / RDS environments.

• Strong troubleshooting and problem-solving skills.

• Experience with PowerShell and/or Ansible.

• Good understanding of networking fundamentals (L2/L3).

• Experience with virtualization technologies, particularly VMware, is a plus.

• Basic experience with Azure / Microsoft 365 is a plus.

• Experience with MFA/SSO solutions such as Okta, Duo, or Microsoft Authenticator is a plus.

• Strong communication and collaboration skills.

• Ability to work independently and effectively as part of a technical team.

Nice to have

• VMware vSphere / Horizon

• Intune

• Terraform

• Microsoft SQL Server infrastructure support

• SD-WAN

• Zabbix or other infrastructure monitoring tools

• Experience with infrastructure automation

Work schedule

• Working hours aligned with US business hours — approximately 2:00 AM–11:00 AM in the candidate’s local time zone

• 1 week of on-call rotation per month

• Monthly after-hours maintenance / patching window

Important: The primary focus of this role is Windows/Linux, Active Directory, GPO, RDP/RDS, and infrastructure troubleshooting. Networking and virtualization are secondary skills, while Azure/M365 and MFA/SSO experience are considered additional advantages.

Hi!
We're excited to introduce you to Softsich!
We are looking for an energetic and client-oriented VIP Customer Support Representative who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service — this role is for you!

Requirements

• At least 1 year of experience in Customer Support / VIP Support.
• Experience working across multiple communication channels: Live Chat, Tickets, and Messengers.
• English level: Upper-intermediate+ 
• Excellent communication skills and the ability to find an individual approach to users.
• High level of empathy and the ability to understand users’ needs and mood, adapting the communication style to the situation.
• Ability to work in a multitasking environment, effectively prioritize tasks, and handle multiple requests simultaneously.
• Strong stress-resistance and the ability to maintain a high level of service in challenging or conflict situations.
• Ability to respond quickly, make independent decisions, and find optimal solutions in non-standard situations.
• Strong critical thinking and the ability to analyze a situation before making a decision.
• Flexibility and the ability to quickly adapt to changes in processes, products, and internal procedures.
• Ability to work effectively as part of a team, openness to feedback, and willingness to share knowledge and experience with colleagues.
• Strong attention to detail and a high level of responsibility.

Responsibilities

• Provide high-quality and personalized support to VIP users via Live Chat, Tickets, and Messengers.
• Handle user requests promptly and follow up on complex cases until they are fully resolved.
• Maintain a high level of VIP service, personalizing communication based on users’ needs and history.
• Independently resolve non-standard situations and escalate cases requiring involvement from other teams in a timely manner.
• Handle multiple requests and communication channels simultaneously while maintaining established quality and response-time standards.
• Collaborate with other teams to ensure fast and high-quality resolution of VIP users’ requests.
• Follow internal processes, procedures, and communication standards.
• Stay up to date with product, process, and internal procedure updates and quickly adapt to changes.
• Proactively identify issues in the user experience and provide relevant feedback to the team.

Would be a plus

• Direct experience working with VIP / High-Value clients.
• Understanding of VIP customer experience, retention, and responsible communication principles.
• Experience working with CRM, HelpDesk, and Live Chat systems.
• Experience handling complex, conflict-related, or emotionally sensitive cases.
• Knowledge of platforms such as TrueLabel or Softwiss.

What we offer:

• Flexible work format: fully remote or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations — in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country — and we’re proud of that.

Send us your CV now to learn more!

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: English language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

We are looking for a Payment System Analyst to join our iGaming team.
 

What you’ll do

• Register on competitors’ iGaming platforms and test their products;
• Test available payment methods;
• Make real deposits and check how payments are processed;
• Test withdrawals and the overall payment journey;
• Check KYC, verification requirements and payment method restrictions;
• Test the gaming experience after making a deposit;
• Record results, errors and key findings;
• Collect screenshots and other relevant information;
• Compare payment solutions and user journeys across competitors;
• Prepare structured reports based on your findings.
   

Who we’re looking for

We are primarily interested in candidates with iGaming experience, especially from:

Customer Support, Payment Support, KYC & Verification, Casino Operations, Fraud & Risk, VIP or Retention.

Previous experience as a Payment System Analyst is not required. 

What matters most is:

• Experience in iGaming;
• Understanding of deposits, withdrawals and KYC;
• Attention to detail and a systematic approach;
• Ability to follow scenarios carefully and document findings clearly.
   

What we offer

• Opportunity to move into an analytical role without previous Payment System Analyst experience;
• Hands-on experience with payment systems and real iGaming products;
• International iGaming environment;
• Professional growth in Payments and Analysis;
• Supportive team and clear onboarding process.

Bringg is on a mission to transform last-mile delivery into a powerful driver of growth, loyalty, and operational excellence. As an AI-powered SaaS platform, we help leading enterprises and Fortune 500 retailers and logistics providers orchestrate smarter, more efficient delivery operations - from same-day to scheduled delivery - streamlining operations and enhancing customer experience at scale.
 

What You'll Do

• Handle both customer-facing and deep technical support questions from Bringg's enterprise customers
• Investigate reported issues using logs, SQL queries, and API calls to find root cause, not just symptoms
• Use observability tools (e.g. OpenSearch, Kibana, Grafana, Splunk) to monitor system health, catch issues proactively, and speed up incident investigation
• Use AI-assisted tools to accelerate log analysis, pattern-match recurring issues, and surface likely root causes before manual digging
• Manage a queue of competing priorities, escalating the right issues to R&D with clear, actionable bug reports
• Own production incidents end-to-end, including communicating status to internal and external stakeholders
• Validate fixes through functional testing before they go back to customers
• Contribute to and improve a shared knowledge base, using AI tools to help identify gaps and keep documentation current
   

What You Bringg
Must-haves:

• 3+ years of experience in L2 or L3 technical or application support
• Proven experience using SQL at an intermediate level
• Proven track record working with REST APIs
• Strong hands-on experience with at least one modern observability platform (e.g., OpenSearch, Kibana, Grafana, Splunk or similar tools) including log analysis, monitoring, incident investigation, root cause analysis, and proactive detection of system health and performance issues
• High level of English (a must!) with both strong written and oral communication skills
   

Strong advantages:

• Experience with providing technical and application support for Web & Mobile platforms
• BS degree in Computer Science or related technical field
• Customer-facing experience
• Experience working in operationally critical environments in high-pressure situations

Note: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)
 

We care about our people!
Here's a glimpse of our benefit package:

• Home office setup: $500 home office equipment allowance
• Meal allowance: $100 monthly meal allowance
• Hybrid work: flexible hybrid work from home or office
• 20 days parental (non-birth) leave
• 2 vacation days + $250 gift when getting married
• A vacation day on your birthday
• Wellness budget: $100 monthly budget for wellness or a sports activity of your choice
• Health insurance provided after completing the trial period
• Support team members receive 2 extra days off per year, which can be taken at a time that works best for you

UTECH — a SaaS product company, offering innovative technologies that empower industry-leading logistics and transportation companies with the ability to support and maintain business growth. Among our projects, you can find, GPStab ELD, UTECH TMS, etc. UTECH is an exceptional, well-established company with a team of professionals who are always eager to support you and now you have a great chance to join our family-type company with a friendly atmosphere because we’re currently looking for a UNIQ TMS Support Specialist.

Required Skills and Experience

• Fluent in English — Upper-Intermediate level and higher (B2+)
• Schedule: Monday- Friday (16:00 — 01:00);
• Multitasking
• Ability to learn fast
• Ability to work in a high-paced environment
• Problems solving
• Team player
• Good diction
• It will be good if you have experience in a call center

Responsibilities

• Answering phone calls from clients daily;
• Entering information about the request to the FreshDesk dashboard with details and precision;
• Collecting valuable information from the customer during the call.
• Communicate crustal errors and bugs to the management team immediately.

What will you get with UTECH?

• Health Coverage (gym, medical insurance, yoga, dentist, etc.)
• Technical Growth compensation (training, meet-ups, conferences, etc.)
• PTO and paid sick leave
• Life Event Bonuses
• Exciting team building
• Regular performance reviews
• Free English courses, which are paid for by the company
• Game & lounge zones (ping-pong, table football, etc.).
• Accounting as a service
• Memorable anniversary presents
• Ability to work in a successful company
• Convenient office location
• Experienced colleagues who are ready to share knowledge
• Friendly atmosphere, care for the comfort of specialists
• Tea and coffee in the office, at the expense of the company
   

If you are interested in your job, please send your CV in English