Jobs Customer Support

We seek a highly motivated and dedicated Customer Service Representative (CSR) to join our dynamic shared team. The ideal candidate will provide exceptional support across six diverse projects, ensuring high-quality service 24/7 through various communication channels, including chats, emails, calls etc. Our projects range from an online English teaching platform to an online email template editor to full-service temperature monitoring devices.

Requirements:

- Proficiency in English (B2 level or higher), with excellent spoken skills.

- Strong empathy and the ability to understand customer needs.

- Quick learning ability and adaptability to new workflows and tools.

- Basic technical skills and logical thinking for troubleshooting.

- Strong team collaboration skills.

- High resistance to stress and the ability to maintain various communication channels simultaneously.

- Availability to work in a 24/7 environment, including nights, weekends, and holidays.

- Experience with incoming calls, Intercom and Zendesk would be an advantage.

Responsibilities:

- Provide timely and accurate customer support across multiple channels (chats, emails, tickets, calls, Slack, and Telegram alerts).

- Keep established metrics in the sufficient range.

- Doing some research on the platforms provided by clients, making some changes there, and providing the customers with instructions regarding the platforms’ work principles.

- Handle and resolve customer inquiries and issues for six different projects, each with unique requirements.

- Identify and escalate priority issues to the appropriate team members or departments.

- Develop a deep understanding of each project to provide specialized support.

- Utilize basic technical skills to assist customers with technical issues.

- Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices.

- Exhibit empathy and patience in all customer interactions, ensuring a positive customer experience.

- Collaborate with team members to ensure seamless support coverage and knowledge sharing.

- Maintain composure and efficiency in high-stress situations, providing calm and effective solutions.

Working terms:

Remote work.

The probation period is two months.

2 non-fixed days off per week.

Work shifts per week: Morning 8:00-16:00, Day 14:00-22:00, Night 00:00-8:00.

Night shifts are mandatory (two per week) with an additional bonus.

Rate 4.02$, around 850$ with bonuses

German, fast-growing e-commerce brand specializing in high-quality basics, including socks, underwear, and apparel. Known for its innovative approach and meticulous attention to detail, the company has established a strong presence in the fashion market and continues to expand its international reach. The company values creativity, agility, and a modern mindset, making it an exciting place to grow professionally.

Requirements:

➖Customer-oriented approach

➖Previous experience in customer support is an advantage

➖Analytical and strong problem-solving skills, with attention to detail

➖Ability to multitask, handle pressure effectively, and adapt to flexible schedules

➖Readiness for constant changes and innovation

Responsibilities:

-Respond to customer inquiries via ticketing system and chats in a timely, professional, and empathetic manner

-Investigate and resolve issues related to orders, returns, product information, or account-related questions

-Collaborate with internal teams (logistics, warehouse, product, etc.) to find solutions and ensure smooth customer experiences

-Follow internal guidelines and workflows to ensure consistency and accuracy in responses

-Identify recurring customer issues and report them to the relevant teams to help improve our processes and customer experience

Would be a plus:

- Experience in E-commerce

Working terms:

➖Start with standard working hours: 10 AM - 7 PM for the first month during training and onboarding.

➖Switch to a flexible schedule once performance metrics are consistently met.

➖Mandatory coverage of one Saturday and one Sunday per month, with a flexible day off on weekdays

➖ Overtime (a few hours a week) might be needed during sales events (paid with a bonus)

We are looking for a Fintech Support Manager who will deliver a high-quality customer experience, support business clients throughout their journey, and coordinate the resolution of requests across internal teams.

 Key Responsibilities:

• Provide professional support to B2B clients through multiple communication channels, including the BankStore platform, email, messengers, and phone calls.
• Assist prospective and registered clients with platform registration and onboarding.
• Guide clients through platform functionality, corporate profile completion, document uploads, and the next steps of their customer journey.
• Collaborate with Compliance, Onboarding, Operations, Sales, and Product/Technology teams to resolve client inquiries efficiently.
• Manage complex customer requests, escalate issues to the appropriate teams, and follow up until resolution.
• Maintain accurate records of customer inquiries and communication history in internal systems.
• Ensure timely responses, follow-ups, and consistent client communication.
• Identify recurring issues, collect customer feedback, and suggest improvements to customer support processes and platform functionality.

 What We're Looking For:

• 2+ years of experience in Customer Support, Client Service, or a similar role, preferably working with corporate or international clients.
• English proficiency at C1 level, with strong written and verbal communication skills.
• Experience using CRM, Helpdesk, or other customer support management systems.
• Ability to communicate professionally across multiple customer support channels.
• Strong problem-solving skills, including handling complex inquiries and coordinating escalations.
• Understanding of customer onboarding processes.
• Excellent attention to detail, organizational skills, and a customer-focused mindset.

 Nice to Have: 

• Experience in Fintech, Banking, Payments, or Financial Services.
• Previous experience supporting international B2B clients.
• Basic understanding of KYC/KYB requirements and corporate onboarding processes.
• Experience using AI tools and customer support automation.

Serve Freight is seeking a Carrier Sales Representative to own carrier capacity execution for customer freight in the North American market.

This role involves independently sourcing and vetting carriers, negotiating rates, protecting margins, and managing freight execution. The position focuses heavily on market analysis and data management: phone calls take up only 20–30% of the working time, while the rest is dedicated to platform work, data verification, and internal hub communication.

Key Responsibilities

• Source carriers and book freight across assigned lanes.
• Handle shipments across varying complexity levels: from standard Dry Van and Reefer FTL to specialized and project loads.
• Protect load margins while maintaining high service reliability and strong carrier relationships.
• Build and scale a network of dedicated carrier partners.
• Resolve service failures and transit issues quickly and professionally (delays at shippers/receivers, breakdowns, re-powering).
• Partner closely with internal teams (Customer Sales and Operations) to ensure seamless load execution.

• Maintain accurate records and ensure timely status updates within the TMS.

   

Tech Stack & Tools

• TMS & Communication: Turvo, Front
• Load Boards: DAT One, Truckstop, IVIA

• Onboarding & Compliance: Highway

   

Qualifications

• English Proficiency: B2 / C1 — strong spoken English for negotiations and polished written communication skills.
• Experience:
  • 1+ years of experience in Carrier Sales, dispatching, or US logistics is preferred.
  • We also consider candidates with no logistics experience who demonstrate high English fluency and rapid learning potential.
• Key Skills & Competencies:
  • Strong negotiation skills (Sales Mindset) and a focus on results.
  • Developed analytical thinking and a problem-solving attitude.
  • High stress resistance and the ability to perform well in a fast-paced environment.
  • Strong attention to detail and efficiency in processing structured information.

  • Flexibility, adaptability, and self-organization in multitasking workflows.

     

Compensation & Working Conditions

• Financial Compensation:
  • Candidates with experience: $1,200 base salary + 3% of the margin.
  • Candidates without experience: $500 base salary + 2.5% of the margin.
• Payout Method: B2B contract (Sole Proprietorship / PE) or digital wallet, with monthly compensation pegged to USD.
• Schedule: Monday to Friday, 2:00 PM – 11:00 PM Kyiv time (aligned with US business hours), with a 1-hour flexible break.
• Benefits Package: 10 days of paid vacation, 5 sick days, and 7 paid public holidays.
• Work Format: In-office position in Lviv (near Forum Lviv mall).
• Training & Onboarding:
  • For candidates without prior experience: comprehensive 1.5–2 month training period.
  • For experienced specialists: streamlined onboarding within 2–4 weeks.

  • Probationary period: 2 months (fully paid).

     

What We Offer

• Direct mentor guidance and a structured onboarding process from day one.
• Clear growth opportunities to Senior Carrier Sales or Team Lead roles as the team scales.
• A culture of ownership and execution without micromanagement, where autonomy and results are valued.
• No cap on earning potential through performance commissions.

About the Role

This position follows a fixed Wednesday—Sunday schedule.

We are looking for an experienced Technical Support Engineer to join a global technology company operating in the SaaS and fintech space.

In this role, you will work with complex technical systems, troubleshoot challenging issues, and support customers throughout their integration journey. You will collaborate closely with engineering, integration, and customer-facing teams to investigate technical problems, identify root causes, and deliver effective solutions.

This position is ideal for someone with strong networking fundamentals, hands-on debugging experience, and the ability to independently investigate complex technical issues.
 

Key Responsibilities:
 

• Take full ownership of customer-reported technical issues, from initial investigation through resolution, workaround, or escalation.
• Troubleshoot complex issues using tools such as cURL, Postman, and system logs.
• Trace requests across multiple systems and infrastructure components to identify root causes.
• Independently diagnose networking issues involving DNS, TCP/IP, routing, connectivity, timeouts, connection resets, and TLS/SSL handshakes.
• Investigate application behavior, analyze code, and collaborate with engineering teams to resolve product-related issues.
• Support customer integrations from initial setup through successful go-live.
• Act as the primary technical point of contact for customer engineering teams during integrations.
• Collaborate with internal engineering, integration, and account management teams to address customer requirements.
• Create and maintain technical documentation, troubleshooting guides, and internal runbooks.
• Prepare and deliver technical training sessions for customers.
• Ensure timely issue resolution while meeting established SLA and customer satisfaction targets.
   

Requirements:
 

• 5+ years of experience as a Technical Support Engineer or in a similar technical support role.
• Hands-on experience supporting SaaS products.
• Strong software troubleshooting and root-cause analysis skills.
• Solid knowledge of Linux, HTTP, REST APIs, and proxies.
• Practical experience independently debugging network-related issues, including DNS, TCP/IP, routing, connectivity, and TLS/SSL.
• Ability to read, understand, and debug code in Python, Go, Java, or a similar programming language.
• Experience working with API testing and troubleshooting tools such as Postman and cURL.
• Ability to investigate complex technical problems independently and clearly communicate findings.
• English B2+, both written and spoken, with the ability to communicate technical information to customers and internal stakeholders.
• Strong communication, problem-solving, collaboration, and stakeholder management skills.
   

Nice to Have:
 

• Experience with Docker and AWS.
• Knowledge of payment processing, tokenization, cryptography, or security-related technologies.
• Experience supporting API-driven platforms or complex third-party integrations.
• Familiarity with fintech or payment infrastructure.
   

Benefits:
 

• A competitive salary and flexible compensation package
• Professional development tools (mentorship program, tech talks and trainings)
• Medical insurance
• Free corporate English classes and speaking clubs with a native speaker

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

We are seeking a highly qualified Customer Support Team Lead to join our fast‑growing iGaming startup. Our team combines deep industry expertise, many years of hands‑on experience, and a strong professional network - making us ambitious, highly capable, and ready to scale.

Key Responsibilities:

• Recruiting, onboarding, mentoring, and developing the support team.
• Developing and implementing processes, procedures, and quality standards.
• Monitoring team performance and ensuring adherence to key metrics (CSAT, response time, etc.).
• Managing support tools, and other platforms.
• Ensuring high customer service standards in a 24/7 dynamic environment.
• Collaborating with other departments to enhance the customer experience.
• Improving communication processes with clients Increased response speed and quality.
• Implementation of a service desk and control of task processing.

• Creation of reports and analytics for the department.

   

Requirements:

• Proven experience in a similar role within the iGaming industry.
• Strong understanding of Tier‑1 market specifics.
• Excellent leadership skills and experience managing teams.
• Outstanding communication and organizational abilities.
• Ability to analyze data and deliver detailed reports.
• English proficiency at B1+ level.

We offer:

• Work in an international Tier‑1 iGaming environment.
• Remote format with flexible schedule.
• Competitive compensation and performance bonuses.
• Opportunity to shape global marketing strategy and scale a Tier‑1 product.
• Collaborative, multicultural team atmosphere.

We are looking for an experienced Head of Customer Support to lead and scale support operations at our fast-growing iGaming startup. Founded by industry professionals with deep domain expertise and strong networks, we are positioned for rapid growth and looking for a strong leader to shape our customer experience.

Key Responsibilities

• Team Leadership & Development: Recruit, onboard, mentor, and build a high-performing 24/7 support team.
• Process & Quality Optimization: Establish operational workflows, quality standards, and service desk processes to optimize ticket handling, response times, and CSAT scores.
• Tools & Infrastructure Management: Oversee support platforms, software, and ticketing systems to drive efficiency.
• Analytics & Reporting: Track key performance metrics, build analytical reports, and deliver actionable insights to leadership.

• Cross-Functional Collaboration: Partner with internal teams to continuously refine the overall player journey and communication quality.

   

Requirements

• iGaming Experience: Proven track record in a similar leadership role within the iGaming sector.
• Market Expertise: Strong understanding of Tier-1 iGaming markets and customer dynamics.
• Leadership & Organization: Exceptional team management, organizational, and strategic planning skills.
• Data-Driven Mindset: Ability to analyze metrics, build reports, and make data-informed decisions.
• Language Skills: English proficiency at B1+ or higher.

We offer:

• Work in an international Tier‑1 iGaming environment.
• Remote format with flexible schedule.
• Competitive compensation and performance bonuses.
• Opportunity to shape global marketing strategy and scale a Tier‑1 product.
• Collaborative, multicultural team atmosphere.

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+) / French (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

About LuckyStart.com

LuckyStart.com is a leading online casino operating on the Softswiss platform, catering to high-value players in Tier 1 geographical regions. We pride ourselves on offering an exceptional gaming experience and personalized service to our VIP clientele.

Job Overview

We are seeking a dynamic and experienced VIP Manager to join our team. The VIP Manager will be responsible for managing relationships with our most valued players, ensuring they receive top-tier service and support. The ideal candidate will have a deep understanding of VIP player needs, excellent communication skills, and experience with customer engagement tools such as Customer.io, Intercom chat and more.

Key Responsibilities

• VIP Relationship Management: Develop and maintain strong relationships with VIP players to ensure a high level of satisfaction and loyalty.
• Player Retention: Develop and execute strategies to retain VIP players, including loyalty programs, special events, and personalized rewards.
• Analytics and Reporting: Monitor VIP activity and engagement, providing regular reports on VIP metrics and insights to the management team.
• Feedback Collection: Gather and analyze feedback from VIP players to identify areas for improvement and implement necessary changes.

• Collaboration: Work closely with the marketing, customer support, and product teams to ensure a seamless VIP experience.

   

Qualifications

• Experience: Minimum of 2 years of experience in a similar role within the online gaming industry.
• Softswiss experience is a big advantage.
• Communication Skills: Excellent verbal and written communication skills in English. Other lnaguages is a bonus.
• Analytical Skills: Strong analytical skills with the ability to interpret data and make informed decisions.
• Customer-Centric: A passion for delivering exceptional customer service and a deep understanding of VIP customer needs.
• Flexibility: Willingness to work flexible hours to accommodate VIP schedules and time zones.

• Team Player: Ability to work effectively within a team and collaborate with various departments.

   

Benefits

• Competitive salary and performance-based bonuses
• Flexible working hours and remote work options

• Opportunity to work with a dynamic and innovative team

   

We are looking for a Customer Support Specialist to assist players, respond to their inquiries, and provide a high level of customer service.
We are looking for a responsible and communicative person who can handle multiple conversations simultaneously, work efficiently under pressure, and remain calm when dealing with challenging situations.

Requirements:
Experience: Previous experience in Customer Support is required. At least 1 year of experience in the iGaming industry is preferred.
English: Intermediate level (B1) or higher, with the ability to communicate with players in chat and write clearly and accurately without relying on translation tools.
CRM and Support Tools: Experience working with CRM systems, live chat platforms, and ticketing systems.
Multitasking: Ability to handle multiple chats simultaneously, respond quickly to inquiries, and remain efficient during periods of high workload.
Communication Skills: Strong written communication skills and the ability to explain information clearly and politely.
Stress Resistance: Ability to remain calm and professional when dealing with dissatisfied or difficult players.
Attention to Detail: Accuracy, responsibility, and the ability to follow internal procedures and work guidelines.
Problem-Solving: Ability to find information independently, investigate issues, and make decisions within the scope of responsibilities.
Learning Ability: Willingness to learn quickly, process large amounts of information, and adapt to new procedures.
Shift Availability: Willingness to work rotating shifts, including night shifts.

Responsibilities:
Provide customer support to players via live chat.
Respond to player inquiries, requests, and complaints in a timely and professional manner.
Assist players with issues related to the platform.
Use CRM systems and support tools to manage customer inquiries.
Handle multiple conversations simultaneously while maintaining high service quality.
Investigate issues independently and collaborate with other departments when necessary.
Follow internal procedures, guidelines, and communication standards.
Ensure a positive customer experience and maintain a high level of customer satisfaction.

You are our ideal candidate if you:

• Have English proficiency at B1+ level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Handle complex requests from fleet partners and drivers, ensuring timely and accurate resolution;
• Collaborate with cross-functional teams (Technical Support, Billing, Customer Support, etc.) to investigate and resolve operational issues;
• Review driver and partner profiles, earnings, and account activity to identify discrepancies and support issue resolution;
• Attend meetings with fleet partners, document key outcomes, and follow up on action items;
• Maintain, update, and analyze operational reports to support the team's daily activities;
• Provide operational support to Fleet Specialists and assist with ad hoc projects and administrative tasks;
• Contribute to process improvements by identifying inefficiencies and suggesting practical solutions.
•  

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);

• Career growth opportunities (development within the project as well as in other structural departments of the company);

   

Manoris is a team of professionals helping companies around the world implement innovative digital solutions. We develop end-to-end IT solutions tailored to our clients’ unique business needs, including financial institutions, startups, e-commerce platforms, and companies across various industries, with a strong focus on security, compliance, scalability, and user experience.

Our solutions help businesses improve efficiency and gain a competitive advantage. At Manoris, we focus on the metrics that matter to every merchant: approval rates, uptime, and payment conversion.

Our team consists of 50+ professionals, including a CTO, Engineering Manager, Team Leads, Tech Leads, Backend and Frontend Engineers, QA Engineers, DevOps Engineers, Product Owners, Project Managers, UI/UX Designers, and a Technical Writer.

The main goal of the team is to collect financial data, process it, and build the logic and systems needed to work with it.
 

We’re looking for a Helpdesk Engineer to join our team and help us ensure smooth day-to-day IT operations, provide reliable technical support to employees, and maintain corporate devices, accounts, access, and domain-related infrastructure.
 

Key responsibilities:
🔹 Handle L1/L2 user support requests and resolve issues related to corporate devices, software, network connectivity, and internal services.
🔹 Administer corporate accounts, permissions, and access rights, and support onboarding/offboarding processes.
🔹 Prepare, configure, and maintain corporate hardware and workstations.
🔹 Work with Jira Service Management, maintain internal IT documentation, and collaborate with other teams on complex incidents.
🔹 Manage corporate domains, including registration, renewal, transfer, DNS configuration, verification, and communication with registrars and external providers.
🔹 Maintain centralized domain records, monitor expiration dates, and prepare registration and renewal information for the Finance team.
 

Our ideal candidate has:
🔸 2+ years of hands-on experience in IT Support, Helpdesk, or System Administration.
🔸 Strong knowledge of macOS, Windows, and common corporate IT services.
🔸 Hands-on experience administering Google Workspace or Microsoft 365.
🔸 Solid understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, domain management, and DNS records.
🔸 Experience with corporate ticketing systems and a good understanding of access management and information security principles.
🔸 English level B1 or higher.
 

Nice to have:
🔹 Experience with Jamf Pro, Jamf Protect, Jamf Connect, or Apple Business Manager.
🔹 Knowledge of Cloudflare DNS, Google Cloud DNS, SPF, DKIM, DMARC, and DNSSEC.
🔹 Experience with Snipe-IT, Confluence, or Ubiquiti UniFi.
🔹 Automation skills using Bash, PowerShell, Python, or n8n.

We create an environment where our specialists can work comfortably, achieve their goals, and enjoy what they do:
🔸 24 days of paid vacation.
🔸 Full support for your Ukrainian private entrepreneur (FOP) setup and accounting, including tax payments.
🔸 Corporate meal allowance.
🔸 Parking reimbursement.
🔸 Smartass fitness training sessions.
🔸 Corporate parties, team-building events, and stylish company merch.
🔸 Social benefits allowance.
🔸 Corporate football.
 

Benefits Café:
🔹 English language course reimbursement.
🔹 Sports and fitness reimbursement.
🔹 Training and conference reimbursement.
🔹 Premium medical insurance.
 

If you’re looking for a place where you can grow professionally, contribute to the development of a progressive product, and become part of a strong and ambitious team, send us your CV 🙌🏼

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.
 

Requirements:

• Experience in L1/L2 technical support or IT service desk roles
• Basic knowledge of Windows Server environments
• Basic MS SQL knowledge (user-level: queries, validation, data checks)
• Fundamental understanding of network technologies and protocols
• Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
• Confident in written and spoken English
• Independent, reliable, and detail-oriented working style
• Technical and solution-oriented mindset
• Strong interpersonal and communication skills
   

Responsibilities:

• Provide L1/L2 technical support via email, chat, and calls
• Troubleshoot Windows environment issues and basic network connectivity problems
• Perform basic MS SQL checks and validate measurement or system data
• Support configuration and deployment of IoT devices/data loggers following documented procedures
• Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
• Maintain accurate ticket documentation in CRM/helpdesk systems
• Follow internal workflows, SLAs, and quality standards
• Contribute to knowledge base creation and continuous process improvements
• Collaborate with Team Leaders, QA, Operations, and Engineering
   

Would be a plus:

• Experience with Zendesk and similar ticketing platforms
• Previous BPO / outsourcing experience
• Technical education or certifications
• Experience supporting SaaS or hardware-enabled products
• Familiarity with structured troubleshooting methodologies
   

Work conditions:

• Remote work;
• The probation period is 2 months;
• 2 non-fixed days off per week.
• 3 types of work shifts: morning 8:00−16:000, Day 16:00—0:00, night shift 0:00−8:00