Jobs Business Analyst (BA)

At the core of the role

We are looking for a skilled Senior Business Analyst/Product Owner to join our team full-time for our client. Our client is a leading multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus, and Italy. They build better lotteries that return more to good causes by focusing on innovation, technology, efficiency, and safety across a growing casual gaming entertainment portfolio.

As a Senior Business analyst/ Product owner will drive strategic business initiatives by analyzing complex business processes, eliciting requirements, and translating them into actionable solutions. You will work closely with cross-functional teams to facilitate change, optimize processes, and ensure our business solutions meet both operational and strategic goals.
 

Core skills you’ll bring

• 5+ years of experience on BA/Product related positions
• Proficient user of BPM
• Experience working on projects across different domains
• PMO-certified
• Solid understanding of the overall system architectural design and system dependencies (between different services/modules)
• Familiarity with backend-heavy platforms, APIs, system integrations, and complex technical dependencies
• Ability to draft a sequence diagram that outlines the process end-to-end and perform data mapping
• Experience in working on multiple and varied large-scale projects, delivering a variety of software applications
• Successful practical experience in establishing and complying to the change management process
• English ­- Upper-Intermediate or higher

Nice-to-have

• Experience in the iGaming Industry
• Ability to evaluate every possible edge-case scenario from a player standpoint
• Familiarity with backend architecture, transactional systems, and API integrations is considered a strong advantage

The impact you'll create

• Work with the stakeholders and product managers to analyze data and align product roadmap to strategic goals
• Make product decisions and define priorities based on business value
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies
• Develop scope documents and define Epics/User Stories that guide our CLS Software Development teams
• Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Define priorities for short-term delivery within sprints and also for longer-term delivery along with Product Managers and stakeholders
• Ensure that dependencies, risks, and stakeholders’ expectations are identified and managed
• Develop appropriately detailed specifications for product features so that they are clearly understood by the development team
• Develop and maintain an appropriately prioritized backlog of user stories for implementation
• Run refinement sessions with the development teams in order to articulate delivery goals, provide details, and refine stories
• Run iteration reviews or demo sessions with the help of QA engineers in order to present the iteration deliverables to stakeholders and receive feedback
• Work closely with key roles such as Tech Leads and Delivery Managers to ensure requirements clarity and technical excellence

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated Middle Business Analyst to join our team in Lviv!

What You'll get to do:

• Collaborate with various departments to ensure seamless integration of processes and systems.
• Analyze and define requirements for player bonus schemes, ensuring they align with business objectives and regulatory standards.
• Work closely with project stakeholders to gather and document requirements, and to develop effective business solutions.
• Facilitate communication between technical teams and other departments to ensure clear understanding and implementation of requirements.
• Create and maintain detailed project documentation, including process flows, functional specifications, and user stories.
• Participate in the development and refinement of business processes and system improvements.
• Assist in the monitoring and reporting of project progress, and in addressing any issues that may arise.

What you need to know:

• At least 4 years of experience as a Business Analyst, preferably in the iGaming industry or a related field.
• Experience in managing projects related to system integrations and player bonus systems.
• Strong ability to create and interpret UML diagrams and wireframes.
• Proven ability to create and interpret BPMN diagrams, process flowcharts, and process mapping documentation.
• Experience with AI-driven process automation and optimization.
• Ability to lead the design of new business processes.
• Experience facilitating discovery meetings and workshops with subject matter experts and stakeholders across departments.
• Ability to interpret complex data and business metrics and communicate insights to relevant stakeholders.
• Experience creating and maintaining detailed process documentation, including process flows, procedures, and policies.
• Proficiency in preparing and delivering presentations.
• Solid understanding of business process and system requirements methodologies.
• Excellent analytical, problem-solving, and communication skills.
• Fluency in English, both written and spoken.
• Ability to work effectively in a team and independently.
   

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• 3 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Hybrid work schedule is available after the first three months of employment with 80/20 office/home format until the end of 2026. Starting from 2027, the policy will transition to primarily office-based work, with up to 10 work-from-home days per year with manager approval.
• Benefit from two Free Fridays each year, limited to one per quarter.
• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance.
• Corporate English lessons.
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

PLEASE NOTE that we are searching for candidates who are located in Lviv and are able to visit office in Lviv.

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
 

We are looking for a passionate and dedicated Middle Business Analyst join our team in Lviv!

What You'll get to do:

• Partner with Configuration, Account Management, Vendor Management, Development, Product, and Operations teams to ensure seamless process and system integration.
• Define requirements for iGaming configuration solutions: game registration, vendor settings, restrictions, jurisdictions, releases, bonuses, jackpots, free spins, and operator-specific rules.
• Elicit, document, validate, and refine requirements, translating business needs into implementable solutions.
• Map end-to-end configuration workflows, system dependencies, and data flows across integrated platforms.
• Bridge business and technical teams to clarify requirements, dependencies, and expected system behavior.
• Produce functional specs, user stories, acceptance criteria, BPMN/UML diagrams, and configuration documentation.
• Shape new product/system functionality: MVP scope, business rules, field behavior, validation logic, and default values.
• Identify inefficiencies in configuration and operational processes; drive standardization and automation.
• Support workflow automation initiatives: automated task creation, notifications, and system integrations.
• Identify and analyze opportunities for AI-driven automation and process improvements based on business and team requirements.
• Evaluate where and how AI can be effectively applied to existing processes and workflows.
• Track operational KPIs, backlog, and delivery progress; contribute to reporting and continuous improvement.

What You need to know:

• 2+ years as a Business Analyst, ideally in iGaming or a related field.
• Strong requirements elicitation, analysis, documentation, and validation skills.
• Proficiency in UML/BPMN diagrams, process flows, and wireframes.
• Solid grasp of business process and system requirement methodologies.
• Experience with complex business rules, configurations, and cross-functional integrations.
• Good understanding of AI technologies and their practical application in business processes and workflow automation.
• Hands-on experience with AI tools and the ability to identify and evaluate opportunities for AI-driven process improvement and automation.
• Strong analytical, problem-solving, stakeholder management, and communication skills.
• Fluent English (written and spoken).
• Comfortable working independently and within a team.

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• 3 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Hybrid work schedule is available after the first three months of employment with 80/20 office/home format until the end of 2026. Starting from 2027, the policy will transition to primarily office-based work, with up to 10 work-from-home days per year with manager approval.
• Benefit from two Free Fridays each year, limited to one per quarter.
• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business or O’Reilly, and a budget for external training.
• Gym allowance.
• Corporate English lessons.
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

We’re looking for a Product Owner / Business Analyst to take ownership of a humanitarian transparency platform. This is a hybrid role: you’ll shape product direction and priorities, and you’ll also own the requirements behind every feature, from stakeholder workshops to detailed PRDs the team builds from.

🌍 About the Product

A web platform that helps a humanitarian organization in Ukraine manage its projects, beneficiary data and finances transparently, with AI-powered features built in. The product is in active development, and you’ll join a running Scrum team. 
 

🧙‍♂️ In This Role You Will

• Own the product backlog and prioritize it based on user and business value.
• Shape the product roadmap together with the Tech Lead and client stakeholders.
• Act as the Product Owner in Scrum: drive refinement, set sprint goals, accept delivered work.
• Run workshops and interviews with stakeholders to understand their processes, goals and pain points.
• Write PRDs, user stories and acceptance criteria detailed enough for the team to build from directly.
• Gather and document functional and non-functional requirements.
• Model business processes such as workflows, approvals, roles and permissions.
• Balance scope, value and effort, and communicate trade-offs clearly to stakeholders.
• Work with design to validate solutions, and with the AI team on requirements for AI-powered features.
• Collect feedback from demos and user testing and turn it into product decisions.
• Keep product documentation structured, current and traceable to decisions.
  
   

🎯 You May Be Interested If

• You enjoy both deciding what to build and working out exactly how it should work.
• You want real ownership of a product, not just a backlog to maintain.
• You can join an existing product and get productive quickly.
• You like untangling complex business logic into clear, usable solutions.
• You want your work to have visible real-world impact.
  
  
   

👌 Role Requirements

• 3+ years as a Product Owner, Business Analyst or in a combined PO/BA role on software products.
• Strong hands-on experience as a PO in Scrum.
• Proven experience writing PRDs, user stories and acceptance criteria.
• Strong requirements gathering and documentation skills.
• Ability to prioritize a backlog and make product decisions under constraints.
• Experience with complex business processes such as workflows, approvals and role-based access.
• Confidence facilitating stakeholder workshops, including with senior client stakeholders.
• Process and data modeling skills (BPMN or similar, user flows, basic data models).
• Enough technical understanding to discuss APIs, integrations and data with engineers.
• Experience with Jira and Confluence.
• English at B2 level or higher.
   

⭐ Nice to Have:

• Experience on projects involving data platforms, reporting, or dashboards.
• Familiarity with NGO, humanitarian, or grant-funded project environments.
• Experience writing technical documentation or API specs alongside developers.
• Knowledge of UX/UI principles for requirements validation.
  
   

💻 Working Conditions:

• Employment Type: Full-Time
• This is a fully remote position with the entire team across Ukraine.
• 20 working days of paid vacation per year.
• The team collaboratively defines deadlines, ensuring a balanced and manageable workload. The focus is on delivering commitments on time.
• Flexible working hours to promote a healthy work-life balance.

Join Our Team as a System/Business Analyst!

At Banza, we want you to feel comfortable from your very first interview, know how you can grow, and build trust through openness and honest communication. We show we care through our actions, the support we offer, and the way we treat one another — creating an environment where people enjoy working together and achieving great results.
 

What We’re Looking For:

✔ Experience in implementing and enhancing IT products, especially for external clients.
✔ Ability to develop automation concepts for business processes from scratch.
✔ Strong skills in gathering and structuring client requirements.
✔ Experience in creating technical documentation.
✔ Ability to conduct training sessions and presentations for users and stakeholders.
 

Nice to Have:

✔ Experience working with Creatio (BPM/CRM system).
✔ Automation of business processes.
✔ Understanding of SQL and working with databases.
✔ Fluent English at B2 level.

✔ Willingness to travel for business purposes.

What You’ll Be Doing:

✔ Conducting interviews with clients to identify business needs and offer optimal solutions.
✔ Developing and aligning system implementation concepts and technical designs.
✔ Preparing technical tasks for developers and ensuring high-quality implementation.
✔ Configuring system interfaces.
✔ Presenting completed solutions to clients and providing support.
✔ Conducting training sessions for clients on effective system usage.

What We Offer:

✔ Flexible Work Environment: Choose between working from our modern office in Unit.City, Kyiv, or fully remote.

✔ Clear Career Path: A transparent professional development plan to guide your growth.

✔ Boost Your English: Free corporate English lessons twice a week with professional teachers, plus engaging Speaking Clubs.

✔ Tools for Success: We provide all the necessary tools and resources for your work.

✔ Meaningful Impact: Opportunities to participate in volunteer projects and initiatives.

✔ Grow with Experts: Work alongside a team of strong professionals from whom you’ll learn a great deal.

✔ Supportive Culture: Enjoy progressive management, a friendly atmosphere, and a corporate culture built on open communication.

Position overview
Domain: Banking / FinTech

We are looking for a Senior Business Analyst to support complex IT delivery initiatives for a large banking client. The role requires strong banking domain knowledge, enterprise IT experience, and practical use of AI tools to improve business analysis, requirements management, documentation, and stakeholder communication.

Responsibilities

• Gather, analyze, and document business, functional, and non-functional requirements.
• Use AI tools to accelerate requirements analysis, documentation, meeting summaries, backlog preparation, process analysis, and research.
• Facilitate workshops, interviews, backlog refinement, and requirement clarification sessions with business and technical stakeholders.
• Translate business needs into clear user stories, acceptance criteria, process flows, use cases, and specification documents.
• Analyze banking processes, identify gaps, dependencies, risks, business rules, and improvement opportunities.
• Support solution design by clarifying data flows, integrations, system behavior, and operational scenarios.
• Maintain and prioritize product backlog together with product owners and delivery teams.
• Support UAT planning, test scenario preparation, defect clarification, and business validation.
• Ensure requirements are aligned with banking regulations, audit expectations, security standards, and internal governance.
• Apply AI responsibly, respecting confidentiality, data privacy, compliance, and internal banking policies.
  
  Requirements
• 6+ years of experience as a Business Analyst, System Analyst, Product Analyst, or similar role.
• Strong experience with requirement collection, documentation, stakeholder management, and process analysis.
• Hands-on experience writing user stories, acceptance criteria, BRDs, FRDs, process flows, use cases, and data mapping documents.
• Good understanding of software delivery lifecycle, Agile/Scrum, and enterprise IT delivery.
• Ability to communicate effectively with both business and technical stakeholders.
• Strong analytical thinking, structured documentation, facilitation, and problem-solving skills.
• Experience with tools such as Azure DevOps, Jira, Confluence, Visio, Miro, SharePoint, Excel, and PowerPoint.
• Practical experience using AI tools such as Microsoft Copilot, ChatGPT Enterprise, Azure OpenAI, or similar for business analysis tasks.
• Understanding of AI limitations, prompt quality, human review, confidentiality, and responsible AI usage in regulated environments.
• Upper-intermediate or advanced English.
  
  
  
   

The team is looking for a System Analyst with strong Oracle APEX, SQL, and PL/SQL expertise to analyze existing Oracle APEX dashboards and the Oracle procedures supporting their functionality, as well as prepare detailed technical specifications for developers.

As a System Analyst, you will analyze the structure and configuration of Oracle APEX applications and dashboards, investigate the underlying Oracle database logic, and translate business and system requirements into clear technical specifications for development.

The overall technology stack is Oracle PL/SQL / SQL + Oracle APEX.
 

Key Responsibilities:

• Analyze the structure of Oracle APEX applications, pages, and dashboards.
• Review the configuration of regions, reports, charts, interactive grids/tables, filters, and metrics.
• Analyze data sources, SQL queries, and conditions used to generate information.
• Review processes, calculations, validations, dynamic actions, and navigation between pages.
• Analyze user roles, access permissions, and conditions controlling the visibility of elements.
• Verify the correctness of data display and data updates.
• Identify duplicated logic, configuration issues, inefficiencies, and potential system risks.
   

Technical Specification & Requirements:

• Clarify business requirements and expected outcomes.
• Prepare detailed technical specifications describing required system changes.
• Define Oracle APEX components and Oracle database objects that need to be created or modified.
• Describe algorithms, data-processing rules, and user scenarios.
• Define requirements for UI elements, filters, reports, charts, and metrics.
• Specify user roles and access permissions.
• Define acceptance criteria for implemented changes.
• Provide developers with the necessary explanations and consultations during implementation.
   

Requirements Must have:

• Hands-on knowledge of Oracle APEX and principles of dashboard development.
• Strong SQL and PL/SQL skills.
• Understanding of Oracle database structure and relationships between database objects.
• Experience analyzing Oracle procedures, functions, packages, triggers, and SQL queries.
• Ability to analyze business logic, data sources, and system performance.
• Experience preparing technical documentation and detailed technical specifications for developers.
• Understanding of software testing principles and the ability to define acceptance criteria for changes.

We are looking for a Business Analyst who is interested in working with healthtech projects and passionate about learning new things. Your role will be participating in pre-sales activities, discovery phases, initiating new projects, and helping on the existing ones. You will be responsible for building and maintaining long-term relationships with clients and translating business needs into technical requirements for projects in Health tech and Life Sciences domains.

*Please note that this position is open to candidates from Lviv.

What we expect

• 3+ years as a Business Analyst in software development projects, including at least one healthcare or health tech product (EHR/EMR, patient portal, telehealth, practice management, remote monitoring or similar)
• Hands-on experience across the full BA cycle on at least one project, from elicitation through delivery and acceptance
• Experience gathering and documenting requirements for workflows with several user roles and turning them into user stories with clear acceptance criteria
• Working knowledge of healthcare privacy and security regulations, mainly HIPAA and GDPR, and the ability to turn them into concrete requirements
• Basic understanding of healthcare interoperability, what FHIR and HL7 are for
• Experience writing business and technical documentation: PRD, user stories, BPMN/UML diagrams, data flows, integration descriptions
• Experience with Jira, Confluence and a diagramming or prototyping tool 
• Experience with LLM and AI tools (especially Claude) for project context management, routine task automation, and use on different agentic SDLC stages
• Experience working in Agile teams and a solid understanding of software development processes and roles
• Strong analytical skills, especially spotting gaps, contradictions and edge cases in requirements
• Ability to run interviews, workshops, and walkthroughs with both technical and non-technical stakeholders
• Attention to detail, plus the ability to see how a feature fits the wider product and the client’s system landscape
• Ability to own a workstream on your own, with guidance from a Senior BA
• Real interest in the healthcare domain and willingness to learn its terminology, standards and regulations quickly

• Upper-Intermediate English (B2+) or higher

   

Nice to have

• Hands-on experience with FHIR R4 resources or FHIR-native platforms (e.g. Medplum), or with EHR integrations (Epic, Oracle Health, athenahealth)
• Familiarity with US revenue cycle concepts: insurance eligibility, claims, CPT/ICD-10 coding, clearinghouses
• Experience in specific health tech subdomains, such as patient engagement, telehealth, women’s health or mental health
• Pre-sales experience: preparing scope breakdowns for estimates, discovery plans or solution proposals
• Background in healthcare (clinical or administrative), QA or project management

• Claude Certified Associate – Foundations certification or Architect level ones

   

Responsibilities

• Gather, analyse and document business, user and solution requirements for health tech products, including clinical and administrative workflows
• Map current and target workflows for every user role, and identify where the product sits among the client’s existing systems
• Turn regulatory and privacy constraints into requirements, and keep them traceable through the backlog
• Define integration and data requirements with the tech team
• Take an active part in discovery phases: prepare and co-facilitate workshops and stakeholder interviews, then consolidate the findings
• Conduct market, competitor and domain research, and contribute to the unit’s subdomain overviews
• Develop and maintain the product backlog: epics, user stories, acceptance criteria, priorities
• Support estimation by breaking scope down into epics and features as input for WBS
• Set up and maintain the project knowledge base

• Contribute to the Health Tech unit’s knowledge base by sharing project learnings and taking part in internal sessions

   

OUR BENEFITS:

• Opportunity to work with international clients
• Work from anywhere (fully remotely or in our office)
• Paid vacations and sick-leaves, additional days-off, relocation bonus
• Wellness: Medical insurance / sport compensation / health check-up + flu vaccination at your choice
• Education: regular tech-talks, educational courses, paid certifications, English classes
• Fun: own football team, budget for team-lunches, branded gifts
• One of the best IT employers in Lviv (or IT service companies in Ukraine) based on DOU rating

*Some elements of our recruitment process are supported by AI tools, while all candidate evaluations remain the responsibility of our recruitment team. 

About the Engagement:

A large international organization is setting up a new Strategic Initiatives team. C-level stakeholders give it specific questions, and the team analyzes data quickly to form a clear point of view. For example, two large programmes that run separately today (such as IT change and risk remediation) may need a recommendation on how they should work together.

The starting team is 2 Business Analysts and 2 Data Analysts. They work side by side and with senior stakeholders, often in live war-room sessions.

Work Format:

Location: Krakow, Poland. Hybrid, with 3 days a week in the client’s office (mandatory)

Who You Are:

Credible and at ease with C-level stakeholders

Does the work yourself, not only manages others doing it

Learns quickly and takes direct, candid feedback well

Delivers at pace without lowering quality

Works openly with the client and team in a live, fast-moving setting

Note: this is not an IT/requirements Business Analyst role. There are no user stories or backlog work. The role is about strategy and finance: you answer executive questions with financially grounded analysis and recommendations. A background in consulting, corporate strategy or FP&A fits best.

We are looking for a skillful Senior Business Analyst to join our team.

About the project

As a Senior Business Analyst, you will be at the forefront of the business transformation and expansion, working with multiple work streams and stakeholders. This is a tremendous opportunity to prove yourself and unlock the new growth frontiers.

Responsibilities

Captures requirements from business stakeholders and prepares user stories with detailed acceptance criteria.

Drive an MVP mindset across the team to ensure that the definition of minimum value and user-testable team outputs.

Work closely with the technology team to ensure the delivery of User Value in line with User Story goals.

Support a shared understanding of User Stories across the team, particularly why they are valuable/prioritised.

Ensure the roadmap is aligned with backlog priorities.

Requirements

Solid understanding of the MVP mindset, understanding the value of short-term planning

At least 3 years of experience working in an Agile environment (Scrum / Kanban / SAFe / LeSS).

Experience with writing User Stories, and decomposing work to drive prioritisation.

Strong communication skills with the ability to communicate complex messages and trade-offs, telling a compelling story.

Comfortable with processes/ technology/IT to understand and help solve problems with the technical team(s), addressing their concerns.

Strong leadership and influencing skills, with confidence in explaining complex processes or technical details to diverse groups of people.

Strong problem solver who can lead the team and push the solution and progress.

It would be a big plus: experience in the Retail domain.

Polish fluent, Upper intermediate English level.

Ukrainian is nice to have.

We offer

A competitive salary and a good compensation package

Flexible and personalised career growth

Paid vacation days, sick leaves, and days off

Corporate events and team buildings

We are looking for a Senior Business Systems Analyst, ERP

About the Client
Our Client designs and manufactures sustainable temperature-controlled packaging for the perishable food and life sciences industries. We're a privately held, high-growth company of about 700 people. We're building the systems foundation to scale, including active Microsoft Dynamics 365 Business Central and SAP B1 implementations.

The Role
You'll be the bridge between how our business runs and how our systems support it. You'll work with manufacturing, procurement, finance, and order-to-cash teams to understand their processes and turn their needs into clear requirements. You'll configure and test solutions in Business Central/SAP B1 and our Microsoft stack. This is a hands-on role: you won't just document the work, you'll help deliver it. You'll also serve as backup coverage for our Technical Product Owner and Business Central developer.

What You'll Do

• Lead requirements sessions with business stakeholders. Map current- and future-state processes and identify gaps.
• Write user stories and acceptance criteria that developers can build from without rework.
• Configure Business Central/SAP B1 functionality and document the design decisions behind it.
• Own test planning and UAT, including test scripts, defect triage, and sign-off with business users.
• Analyze and map data using SQL for integrations, migrations, and reporting needs.
• Build and maintain low-code workflows in Power Automate and SharePoint.
• Triage production issues. Resolve configuration and data problems directly, and escalate code-level issues with clear diagnosis.
• Cover backlog management and stakeholder communication when the Technical Product Owner is out.
• Partner with BI & Analytics to make sure ERP data supports operational and financial reporting.

Requirments:

• 5+ years as a Business Systems Analyst, Business Analyst, or ERP functional consultant.
• Hands-on ERP experience across manufacturing, supply chain, or finance processes. Dynamics 365 Business Central or SAP B1 strongly preferred.
• Working knowledge of production BOMs, inventory costing, procurement, and order-to-cash flows.
• Strong SQL and data analysis skills.
• Experience writing requirements in an Agile environment using Jira or similar.
• Experience with Power Automate, SharePoint, or other low-code platforms.
• The ability to run a working session with operations or finance leaders and leave with decisions, not just notes.
• Clear, concise written communication.

Nice to Have:

• Experience in manufacturing or packaging.
• Familiarity with AL development concepts in Business Central (reading code, not writing it).
• Exposure to ITSM tools such as Freshservice.

About the Role

As a Senior Business Systems Analyst at Pearl, you’ll play a central role in enabling workflow and workforce AI transformation, with a strong emphasis on Agent Hub requirements analysis, platform support, and project coordination. This role blends classic BSA responsibilities with project management and practical AI fluency, supporting both Agent Hub product evolution and broader AI transformation initiatives across the organization.

You’ll help define and document requirements for complex AI opportunities, translate high-level ideas into actionable work, and coordinate across engineering, prompt engineering, and internal stakeholders. This is a hybrid role designed to support both requirements analysis and execution oversight for high-impact AI operations and transformation projects. You’ll be a heavy, daily user of AI tools, not just experimenting on the side, while also contributing directly to the development and improvement of AI tools and features, especially within Agent Hub and related AI transformation initiatives. This is a great opportunity for someone who wants to work at the center of a company’s AI transformation, with meaningful ownership across both platform evolution and broader AI operations, and the chance to help shape how AI enabled work gets defined, prioritized, and operationalized.

What You’ll Do

• Evaluate and document Agent Hub product requirements, including defining requirements for future platform capabilities such as next-generation meeting recap functionality
• Coordinate with the engineering team on features, bugs, and feedback to support ongoing platform improvement
• Manage and optimize the Agent Hub platform, including monitoring operational dashboards and directing follow-up actions where needed
• Test and evaluate new Agent Hub features and fixes
• Evaluate and document requirements for major AI transformation projects, such as an Analytics Deep Dive Assistant and other complex AI opportunities
• Coordinate with Prompt Engineering on the execution of AI transformation projects, from scoping through delivery
• Translate high-level, ambiguous AI ideas into clear, actionable requirements and documentation
• Use AI tools daily to support efficient execution across analysis, documentation, prioritization, and project coordination work

What We’re Looking For

• Excellent understanding of requirements development, documentation, and management (core BSA skills)
• Strong project management skills to self-manage and coordinate various activity streams
• Good understanding of Lean / Agile software development
• Strong stakeholder communication and coordination skills
• Excellent knowledge and use of AI tools and techniques across different types of work and tasks
• Ability to translate high-level, ambiguous ideas into structured, actionable requirements
• Comfort working cross-functionally with engineering, prompt engineering, and internal business stakeholders
• Strong attention to detail and ability to manage competing priorities in a fast-paced environment
• Curious, analytical mindset with a genuine interest in AI, automation, and business process improvement
• Experience monitoring operational dashboards and driving data-informed follow-up actions is a plus

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Senior Business Analyst!  

Requirements: 
- Exceptional core Business Analysis skills with a proven track record of eliciting, structuring, and writing clear, high-quality technical and functional requirements.
- Previous experience working in complicated, dynamic environments with a high level of uncertainty and complex cross-unit dependencies.
- Deep understanding of software development lifecycles (SDLC) and Agile methodologies.
- Proven experience drafting BRDs and decomposing them into backlog items — Epics, User Stories, and Acceptance Criteria.
- Solid knowledge of BPMN, UML, and system/block diagrams.
- Ability to communicate effectively with business stakeholders in terms of value and KPIs, and with tech teams on a technical level.
- Strong ability to break down complex business logic into actionable development tasks. 

Will be a plus: 
- Productive experience in the iGaming industry, specifically with casino games and slot mechanics.
- Knowledge of data analytics and familiarity with BI tools (Tableau, Power BI, Looker, etc.).
- Experience with API documentation.
- Familiarity with A/B testing and UX research principles.
- Knowledge of BABOK principles would be an advantage.

Responsibilities: 
- Drive the business analysis activities for launching a new domain, ensuring all product needs are accurately captured, structured, and documented.
- Act as the primary bridge and mediator between the Product team and the Technical team, translating product vision into detailed technical requirements.
- Translate business needs into actionable deliverables for development, including documentation, backlog items, epics, and user stories.
- Actively manage and groom the backlog, clarify complex logic for developers, and ensure the final technical delivery aligns with product expectations.
- Ensure business stakeholders have the required level of transparency on progress, priorities, and decisions throughout the product lifecycle.

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location 
 

About the Company 

Sales'Up is a leading Creatio implementation partner, helping enterprise clients across FMCG, Agro, Finance and Pharma transform their business processes. Over 8+ years, we've delivered 100+ successful CRM projects and built our own industry-specific products. 

Join us to work on complex, real-world enterprise challenges and grow together! 

Role 

We are looking for a Junior Business Systems Analyst to join our team and work at the intersection of business needs and system configuration. You'll help gather and clarify requirements from enterprise clients, work hands-on with the system, and dive into data and dashboards — growing step by step into a full business analyst role on projects for market leaders in FMCG, Agro and Finance. 

Main Responsibilities 

• Get familiar with existing system logic and handle simple to medium configuration tasks based on defined specs 
• Verify that configured scenarios actually work from the end-user's perspective 
• Help gather and clarify requirements from clients — ask the right follow-up questions when a task is underspecified 
• Understand the business problem behind each request and connect it to process, users, or expected outcome 
• Work with analytical data: navigate large data volumes, build and read dashboards 
• Provide realistic time estimates for tasks and own those estimates 
• Document what was done and flag open questions 
• Communicate calmly and clearly with clients and the internal team 

Requirements 

• Analytical thinking — experience working with large data volumes, ability to navigate and draw conclusions from data 
• Experience working with dashboards and analytics tools 
• Ability to give realistic estimates on tasks 
• Attention to detail and independence 
• Willingness to ask questions when something's unclear, rather than guessing 
• Basic technical background, ideally with some exposure to CRM configuration 
• Comfortable working directly with business users 

Nice to Have 

• Experience configuring CRM/BPM/ERP or low-code/no-code systems (Creatio/Terrasoft is a plus) 
• Background as a junior BA, functional consultant, CRM consultant, or implementation specialist 
• Understanding of sales, service, or document workflow processes 

We Offer 

• Professional development through internal and external training programs 
• Transparent model of professional and career growth 
• Option to work in the office or remotely 
• 24 days of paid vacation 
• English language courses 

For our partner, a company operating in the iGaming industry, we are looking for an experienced Senior iGaming Data Analyst with strong expertise in real-money online casino analytics and business performance.

We are looking for a hands-on analytical expert who can independently investigate complex business questions, identify performance drivers, and turn data into actionable recommendations.

In this role, you will work closely with the Chief Analytics Officer and collaborate with Product, Marketing, CRM, BI, and Data Engineering teams.

This is a senior individual contributor position with no people management responsibilities. The primary focus is on analytical expertise, independent problem-solving, and influencing business decisions through data.

Key Responsibilities

Casino Economics & Revenue Analytics

• Analyze key casino metrics, including GGR, NGR, turnover, real-money and bonus bets, winnings, adjustments, and forfeits.
• Investigate revenue fluctuations and identify the underlying business drivers.
• Evaluate revenue performance across GEOs, brands, VIP segments, promotions, and player lifecycle stages.
• Ensure accuracy and consistency of financial and gaming metrics.

Retention & Player Monetization

• Perform cohort analysis covering retention, redeposits, ARPU, ARPPU, and LTV.
• Analyze player behavior, deposit patterns, and lifecycle transitions.
• Identify opportunities to improve retention and player monetization.
• Distinguish genuine performance changes from statistical fluctuations and changes in player composition.

CRM, Bonuses & Product Analytics

• Evaluate CRM campaign performance, bonus effectiveness, promotional ROI, and incremental impact.
• Analyze player segmentation, RFM models, behavioral funnels, and scoring methodologies.
• Design and assess experiments to validate business hypotheses.
• Identify campaign cannibalization, selection bias, and misleading performance indicators.

Acquisition & Payments Analytics

• Analyze acquisition performance across SEO, PPC, and affiliate channels.
• Evaluate CAC, FTD-to-redeposit conversion, cohort ROI, and LTV.
• Investigate payment funnels, approval rates, failed transactions, and deposit friction.
• Detect anomalies and potential abuse patterns related to traffic, bonuses, and payments.

Advanced Analytics & Business Insights

• Lead complex ad hoc analyses and root-cause investigations.
• Develop reliable analytical frameworks and measurement methodologies.
• Partner with cross-functional teams to support data-driven business decisions.
• Present analytical findings and actionable recommendations to senior stakeholders.
• Challenge assumptions and ensure transparency around analytical limitations.

Requirements

• 5+ years of experience in Data Analytics, Product Analytics, or Business Analytics.
• Several years of hands-on experience in real-money iGaming, specifically within a B2C online casino operator.
• Strong understanding of casino economics, GGR/NGR, retention, monetization, player behavior, and revenue drivers.
• Advanced SQL skills, including complex joins, window functions, cohort calculations, and transactional data analysis.
• Solid knowledge of statistical analysis, experimentation, cohort analysis, and causal reasoning.
• Proven ability to investigate KPI fluctuations and identify their root causes.
• Experience working independently with raw data and delivering reliable, reproducible analytical findings.
• Strong business understanding and ability to communicate complex insights to senior stakeholders.
• Ability to take ownership of analytical tasks and work with minimal supervision.

Nice to Have

• Experience with BigQuery, ClickHouse, Tableau, GA4/GTM, Amplitude, Python, or Airflow.
• Experience analyzing multi-brand and multi-GEO iGaming operations.
• Advanced knowledge of CRM analytics, bonus mechanics, and player lifecycle management.
• Experience with payment funnel optimization and fraud/abuse analytics.
• Knowledge of LTV forecasting and marketing attribution.
• Experience with experimental and quasi-experimental methodologies.

What We Expect

During the first 2–3 months:

• Gain a deep understanding of the company's business metrics, data sources, and analytical processes.
• Independently investigate changes in key business KPIs.
• Identify opportunities to improve analytical approaches and business performance.

Within the first 6 months:

• Become a trusted analytical partner to the CAO and key business stakeholders.
• Support strategic decisions across retention, monetization, acquisition, and payments.
• Deliver measurable, actionable insights that contribute to business growth.