Jobs Business Analyst (BA)

bill_line is a technology platform providing financial solutions for online businesses.
We help clients simplify complex financial processes and scale their businesses.

Our product is a flexible platform that we adapt to the needs of each client. We take on part of the technological and financial processes so that companies can focus on growth and operate more efficiently.

We apply the same approach within our team:
flexibility, responsibility, and focus on results.
If this sounds like you — we’d be happy to get to know you.

Why bill_line?

We create solutions that work like a “Swiss army knife” in the fintech world 🌍
for businesses that accept payments worldwide.

Our approach includes:

• full client support: from the initial request to integration and transaction processing
• close collaboration between bizdev, support, legal, and finance teams
• deep understanding of the client’s business, not just service delivery

We are proud of our results, but our main value is people.
We have a strong, professional team with whom it is exciting to work, grow, and achieve ambitious goals together.
 

Daily responsibilities:

— analysis of the company’s accounting business processes;

— familiarization with current processes, searching for ways of optimization, reorganization, and automation;

— gathering requirements from stakeholders;

— conducting interviews with users, systematization and documentation of requirements;

— participation in agreeing planned changes to the configuration and preparation of technical specifications (TS), task assignment in Jira;

— coordination of development;

— testing of solutions;

— support of solution launch into production environment;

— training and support of users;

— user support, creation of instructions in Confluence;

— documentation of business processes;

— building diagrams, regulations, technical descriptions;

— identification and fixing of errors in the existing accounting system.
 

We expect from the candidate:

— BA experience of 3+ years;

— experience with 1C and/or BAF platform products;

— basic knowledge of management accounting.
 

💡 What we offer:

🌐 Comfortable offices
A modern office in Kyiv (Zvirynetska metro station) 

👨‍💻 Everything for efficient work
Top-tier equipment, necessary services, and tools — so you can focus on results, not routine

⚡ Flexible work format
Hybrid: 3 days in the office (Mon/Wed/Fri)
An office that remains comfortable even during blackouts: stable internet, autonomous power supply, heating, gym area, shower, and even a place to rest

🏖️ Work-life balance
24 days of paid vacation + compensation for unused days

💊 Health care
Paid sick leave + medical insurance
Mental health support (sessions with a psychologist)

🥗 Daily comfort
Corporate lunches based on your preferences

🎁 Nice bonuses
Gifts for birthdays and work anniversaries

How we spend time together

😄 A team you enjoy not only working with
We are more than just colleagues — we genuinely enjoy spending time together. We hold regular events and corporate gatherings. Various formats — such as local team buildings, group hiking trips, or even surfing.

Culture💙 People care — not just words We support each other, respect everyone’s expertise, and create an environment where it is comfortable to grow.

📚 Learning and development
We cover courses, training, and seminars.
We attend international fintech, e-commerce, and crypto conferences.
We support learning English and other languages, especially for expansion into new markets.

Languages:

🇬🇧 English — B1+
🇺🇦 Ukrainian — fluent

Hi guys! We are The WhyKingz, an IT company committed to growth and innovation. As we expand our team, we’re on the lookout for a Middle/Senior Business Analyst.

What we’re looking for:
- 3+ years of experience as a Business Analyst in IT (preferably SaaS, affiliate marketing, CRM platforms);
- Ability to decompose business needs into clear functional and non-functional requirements;
- Strong analytical skills and attention to detail;
- Product-oriented mindset (focus on product logic, not just tasks);
- Ability to create detailed and structured tasks for design and development teams;
- Strong prioritization skills with the ability to assess timelines, dependencies, and risks;
- Ability to understand problems end-to-end and suggest practical solutions;
- Strong teamwork and cross-functional collaboration skills;
- Upper-Intermediate English.

Key responsibilities:
- Manage product features from concept to release;
- Gather, analyze, trace, and validate requirements;
- Write clear and detailed specifications, user stories, and acceptance criteria;
- Own the product backlog: planning, prioritization, refinement;
- Develop, own, and drive the product roadmap, aligning it with business goals, priorities, and delivery capacity;
- Define feature logic, edge cases, and system behavior;
- Work closely with developers and QA during implementation, providing necessary support;
- Validate delivered functionality and ensure it meets requirements;
- Identify inconsistencies, risks, and gaps in requirements;
- Communicate with stakeholders and align expectations.

Nice to have:
- Experience in affiliate marketing platforms or similar domains;
- Experience working on system migration or rebuilding legacy systems;
- Understanding of APIs and system integrations (request/response structure, endpoints, data exchange).

What we offer:

• Fully remote work;
• We value outcomes over hours worked;
• Competitive compensation;
• Minimal bureaucracy and micromanagement;
• 100% sick-day pay & 17 working days of vacation;
• Regular team-building events to strengthen our community.
  
  Hiring process:
• HR interview;
• Technical interview.

We're looking for an experienced Business Analyst to work with stakeholders, product, and delivery teams — turning business needs into clear requirements and effective software solutions in a regulated healthcare environment.

  This is a fully remote role.

  Responsibilities

  - Gather and clarify requirements using interviews, workshops, document analysis, and other elicitation techniques.

  - Analyze business processes and data, and translate needs into functional and non-functional requirements.

  - Create and maintain epics, use cases, user stories, and acceptance criteria.

  - Identify gaps, dependencies, risks, and inconsistencies in requirements.

  - Collaborate with stakeholders, SMEs, designers, developers, and QA.

  - Create process flows and system diagrams using UML, BPMN, or similar.

  - Manage requirements scope and support solution validation and user acceptance testing.

  - Help ensure requirements account for healthcare compliance and data privacy (e.g., HIPAA/PHI).

  Requirements

  - At least 2 years of professional Business Analyst experience on software projects.

  - Experience in the healthcare domain (health tech, payers/claims, clinical/EHR, life sciences, or similar).

  - Strong knowledge of requirements elicitation, analysis, documentation, and management.

  - Understanding of AI-powered products or Agentic AI solutions.

  - Practical experience with Agile (Scrum or Kanban).

  - Experience creating diagrams using UML, BPMN, or similar notation.

  - Strong facilitation, analytical, and communication skills.

  - Comfortable working in a fully remote, distributed team, with excellent written and verbal English.

  Nice to Have

  - Familiarity with healthcare compliance (e.g., HIPAA) or claims/payer workflows.

  - SQL experience.

  - Business Analysis, Scrum Master, or Product Owner certification.

  - Experience with Jira and Confluence.

We are looking for a proactive and detail-oriented Business Analyst to join our team.
 

Requirements

- 2+ years of experience as a Business Analyst in IT projects

- Strong skills in gathering, analyzing, and documenting business requirements

- Experience creating BRDs, FRDs, user stories, use cases, and process flows

- Knowledge of Agile/Scrum methodologies

- Experience working with Jira, Confluence, Miro, or similar tools

- Strong communication and stakeholder management skills

- Upper-Intermediate English or higher
 

Responsibilities

- Gather and analyze business requirements from stakeholders

- Translate business needs into clear functional requirements

- Create and maintain project documentation

- Work closely with developers, designers, QA engineers, and product managers

- Participate in backlog grooming, sprint planning, and other Agile ceremonies

- Support the team throughout the software development lifecycle
 

Nice to Have

- Experience in SaaS products

- Knowledge of BPMN, UML, or process modeling techniques

- Experience working with APIs and integrations

- Technical background or understanding of software architecture

We are expanding our Business Analysis team and are looking for a Business Analyst with  eCommerce expertise who wants to move beyond execution and operate closer to business, architecture, and delivery decisions.
 

🔑 What You Will Do:

• Lead discovery from initial client conversations to solution direction
• Translate business needs into scalable commerce solutions together with architects and delivery teams
• Identify opportunities to improve platforms, integrations, and customer journeys
• Support pre-sales through discovery workshops, scoping, and solution alignment
• Partner with Sales, Delivery, and Account teams to connect business value with execution
• Mentor Business Analysts and help evolve BA standards and practices
• Act as a trusted advisor helping clients make confident product and technology decisions

🧩 What We Expect:

• 3+ years of experience in Business Analysis, Product Discovery, or IT consulting
• Strong background in eCommerce and digital platforms
• Deep understanding of Shopify and/or Magento architectures and ecosystems
• Experience with integrations (ERP, PIM, CRM, payments, fulfillment systems)
• Understanding of performance optimization, data flows, and headless/composable approaches
• Experience supporting or participating in pre-sales engagements
• Ability to run discovery interviews and workshops with stakeholders
• Skill in structuring ambiguous inputs into clear roadmaps and solution directions
• Ability to explain technical decisions in terms of business value
• Experience in service-based environments where delivery and client impact both matter
• Advanced English (spoken and written)

Senior Business Analyst

About

Good software should make complicated things feel simple. 

That's what we do at ClassOwl: we take the everyday chaos of running a school and turn it into one clean platform that teachers, students, parents and admins actually love. Now we need a Business Analyst who sees a tangled process and wants to bring order to it.

We encourage you to apply if you are an agile, smart, proactive, and intellectually curious person who loves building complex systems while keeping them inherently simple.

You will work with our Business stakeholders and customers, collecting and refining requirements while still being able to make decisions independently. You will collaborate fluently in German and in English, and derive correct insights into user behavior.

Requirements

• At least 4 years in a Business Analyst role
• Extensive theoretical and working knowledge of BA methodologies and tools
• Be able to write very well-structured and detailed user stories in the rule-oriented format
• Possess strong interpersonal skills and comprehensive experience working in a team with a complex stakeholder structure
• Experience creating well-organized documentation and diagramming complex flows
• Familiarity with Relational Databases to be able to understand complex data structures and identify necessary changes
• Bachelor’s degree; Master’s degree preferred
• Experience supporting a diverse set of customers or stakeholders simultaneously
• Ability to use AI tools to work faster, without compromising the quality of requirements
• Fluent German; English

Would Be a Plus

• Experience as a Business Analyst in the Education domain is an advantage
• Familiarity with Mobile platforms

What Will You Do

• Proactively work with stakeholders to identify business, solution (functional, non-functional), transition requirements, and business rules
• Analyze the current state (As-Is) as well as impact analysis (To-Be) and identify gaps
• Based on the analysis, be able to come up and suggest different approaches to business decisions
• Thoroughly polish user stories to cover every little detail to minimize product defects
• Prepare or modify existing BPMN diagrams to supplement user stories, specifications, and change requests
• Prepare user stories / change requests, work with the Engineering team and Designer during the delivery process to clarify the goal, requirements, corner-case scenarios, relevant test cases, etc.
• Bring structure and clarity to an existing backlog; and document implemented features

We are looking for a Senior Business Analyst to join a large-scale business transformation and modernization initiative for a formal, structured financial institution. This is a deeply embedded, client-facing role: you will sit at the intersection of business stakeholders, the UX team, and multiple technical teams, translating stakeholder needs into feasible, well-scoped requirements.

Responsibilities

• Work directly with client stakeholders across many departments to elicit, understand, and document their needs.
• Define and map current state vs. future state processes as part of a major modernization effort.
• Plan and run workshops and working sessions with stakeholders, including on-site sessions.
• Liaise between business stakeholders and technical teams - including a third-party team responsible for maintaining and upgrading the back end and the in-house implementation team responsible for the front end - to validate that requested changes are feasible, within capability, and minimize changes to the back end.
• Assess, at a directional level, whether a requested change is likely to be a large or small technical lift, and communicate that to the technical teams for discussion.

Requirements

• Experience: 5+ years of Business Analyst experience on digital products or software delivery teams, with client-facing responsibilities - comfortable operating as an embedded resource on the client side.
• Corporate & financial background: Experience with formal, structured, corporate-style organizations - preferably a banking or financial institution - and at ease stepping into that kind of environment.
• Transformation experience: Hands-on work on modernization or business transformation initiatives involving complex enterprise software - including current-state/future-state definition and navigating multiple stakeholders and user archetypes.
• Technical fluency: Enough technical understanding to gauge whether a change is a large or small lift and to hold your own in conversations with engineering teams.
• Requirements mastery: You consistently produce requirements that reduce ambiguity and rework - clear stories, strong acceptance criteria, and well-documented rules and flows.
• Delivery fluency: Comfortable in Agile environments (Scrum/Kanban); experienced supporting refinement, sprint planning, demos, and iterative releases.
• Analytical mindset: Strong problem decomposition, structured thinking, and the ability to use data/metrics to clarify decisions and measure outcomes.
• English proficiency: Excellent written and spoken English - comfortable leading workshops, documenting decisions and requirements, and communicating delivery tradeoffs with senior stakeholders.
• Tooling familiarity: Jira and Confluence, AI and collaboration tools, comfort working alongside UX systems (e.g., Figma prototypes).
• Time zone alignment: Able to work with meaningful overlap in European & US hours.
• Travel: Willingness to travel to Jeddah, Saudi Arabia up to four times per year (roughly quarterly) for on-site workshops and sessions.

Strong Pluses / Nice to Have

• Experience with a multilateral development bank (MDB) or another financial institution.
• Prior consulting or professional services background (e.g., a formalized professional services firm).
• SAP exposure - experience on a project that was SAP-related or SAP-adjacent (the client environment involves SAP HANA and a Fiori front end, with a new front end being designed in React); direct hands-on SAP work is not required.
• Cultural familiarity with Saudi Arabia or the Middle East - through language, heritage, or past work experience in the region.
• Arabic language skills.

TodaPay is an international fintech company operating in the digital payments and financial infrastructure space across multiple jurisdictions. We support high-growth payment operations with multi-currency transactions, crypto payments, and complex corporate structures.
We are looking for a detail-oriented and proactive Accountant to join our Finance team and support core accounting operations, financial reporting, payroll processing, and coordination with external accountants and auditors across jurisdictions.

Requirements
Experience
• 3+ years in a Business Analyst or Systems Analyst role
• Required: experience in fintech, payment systems, or banking
• Experience with payment processes: acquiring, processing, PSP/PayFac — preferred
• Participation in Agile/Scrum teams: grooming, planning, retrospectives

Technical Knowledge
• Proficiency in BPMN 2.0, UML (Use Case Diagram, Sequence Diagram, Activity Diagram)
• Understanding of the transaction lifecycle: auth → capture → settlement → reconciliation
• Knowledge of dispute resolution and chargeback processes (Visa / Mastercard rules)
• Experience with REST API documentation: reading, writing, testing via Postman / Swagger
• Basic understanding of PCI DSS scope, AML/KYC requirements in the context of payment systems
• Proficiency with tools: Confluence, Notion, Jira/Linear, Miro/Lucidchart

Personal Qualities
• Systems thinking: sees the process as a whole, not just within the scope of a task
• High attention to detail in specifications and edge cases
• Proactive: asks the right questions, doesn't wait for a ready-made spec
• Clear written and verbal communication in English
• Comfortable at the intersection of business and technology; doesn't shy away from developer
conversations

Responsibilities
Requirements & Documentation
• Gathering business requirements from stakeholders: commercial, risk, compliance, merchants
• Writing functional specifications, user stories, and acceptance criteria (Definition of Done)
• Modeling business processes in BPMN 2.0 notation — AS-IS and TO-BE
• Maintaining and updating product documentation in Confluence / Notion

Payment Processes
• Describing and optimizing payment flows: authorization, clearing, settlement, refunds, chargebacks
• Analyzing and documenting transaction routing logic and waterfall strategies
• Gap analysis during platform consolidation and merchant migration
• Supporting integrations with acquirers and PSP providers via REST API / ISO 8583

Team Collaboration
• Active participation in grooming, sprint planning, UAT, and demos
• Close collaboration with Product Owner, developers, and QA
• Communication with compliance/risk on regulatory requirements (PCI DSS, AML/KYC)
• Preparing training materials for operations teams and merchants

Nice to have
• Understanding of high-risk market specifics and regulatory constraints
• Knowledge of financial messaging protocols (ISO 8583/ISO 20022)
• Hands-on experience describing and automating rolling reserves and dispute management processes
• Participation in consolidation or re-platforming projects in fintech

We offer 

• Opportunity to work in a fast-growing international fintech company
• Professional growth opportunities alongside with company 
• 24  paid vacation days per year and 5 paid sick leave days per year
• 10 Public holidays days 
• An opportunity to work full remote or hybrid flexibility 
• Collaborative and friendly team 
• Professional education budget after 6 months working in the company 
• Birthday gift bonus for all our employees

Building products used by millions of people requires more than collecting requirements — it takes the ability to connect business goals, user needs, and technical solutions into a clear product vision. In this role, you’ll work closely with product managers, developers, designers, and stakeholders across the business, helping transform ideas into scalable product solutions. You'll play a key role in shaping product functionality, optimizing workflows, and ensuring that teams stay aligned throughout the entire development lifecycle.

In this role, you will

• Gather, analyze, and document business, product, and user requirements for new features and product improvements
• Collaborate with stakeholders to understand business objectives, identify opportunities, and align product initiatives with strategic goals
• Define and refine business processes, user journeys, workflows, user stories, and acceptance criteria
• Work closely with development teams throughout the delivery lifecycle to ensure requirements are clearly understood and implemented
• Coordinate feature delivery activities, support release planning, and facilitate communication between cross-functional teams
• Maintain product documentation, ensuring requirements, specifications, and business rules remain accurate and up to date
• Provide regular updates, insights, and recommendations regarding product progress, risks, and opportunities
• Support system integrations and participate in solution design discussions to ensure business needs are effectively addressed

It’s all about you

• 2+ years of experience as a Business Analyst or Product Owner within software development environments
• Strong understanding of business analysis practices, business process modeling, requirement management, and Agile methodologies
• Proven experience gathering, documenting, and managing functional and non-functional requirements
• Strong experience writing user stories, use cases, acceptance criteria, and product documentation
• Understanding of product metrics, A/B testing, and data-driven decision making
• Experience coordinating feature delivery, including cross-team communication, release planning participation, and requirement clarification
• Strong practical experience using AI tools to improve business analysis activities, requirement management, documentation, and productivity
• Proficiency with Jira, Confluence, or similar collaboration and project management tools
• Excellent communication and stakeholder management skills with the ability to work effectively with both technical and non-technical audiences
• Strong analytical thinking, attention to detail, and problem-solving skills
• Ability to manage multiple priorities and work effectively in a fast-paced product environment
• Proactive mindset with a strong sense of ownership and accountability

Would be a plus

• Practical experience working with third-party integrations, APIs, and external 
• Previous experience in QA, Technical Support, or Software Development roles
• Experience working with high-load consumer products, subscription-based services, social platforms, or digital products with large user bases

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Maternity Recovery Support Allowance
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Final  interview
• Reference check
• Offer

We are looking for a Business Analyst who will support the Project Manager by handling core analytical tasks: gathering requirements, translating business needs into clear specifications, validating tasks, and supporting integrations. You’ll prepare performance reports, analyze product results, and provide data-driven recommendations.
You will streamline processes by documenting workflows, optimizing the task pipeline, and consolidating information. Acting as a bridge between business and development, you’ll ensure clear requirements, transparent statuses, and smooth communication. The role also includes light product-management support across several products.

What You Will Do:
1) Data Analytics

• Collect, analyze, and interpret product data;
• Prepare regular and ad-hoc reports on profitability, feature performance, and launches;
• Use Google Sheets and BI tools; help build and optimize dashboards.

2) Requirements Management

• Gather and clarify requirements, identify hidden needs;
• Prioritize incoming requests, assess feasibility and risks;
• Prepare clear documentation: user stories, acceptance criteria, use cases, specs.

3) Collaboration with Development

• Communicate requirements and support developers with clarifications;
• Keep documentation up to date and monitor task progress;
• Support integrations from the analytical side.

4) Process Optimization

• Analyze current workflows and identify bottlenecks;
• Implement improved processes for a growing team;
• Bring structure to task flows and information.

Requirements:
Must-Have:

• 2–4 years as BA or SA;
• iGaming experience;
• Understanding of web apps, APIs, integrations;
• Strong requirements-writing skills;
• English language (Intermediate level);
• Strong analytical mindset, independence, proactivity;
• Ability to handle high workload and switch contexts;
• Comfortable working with IT, PM, sales, operations;
• Comfortable with ambiguity; eager to grow.

Nice-to-Have:

• BI experience or willingness to learn;
• Basic SQL;
• Understanding of product analytics.

We need someone who:

• works independently and proactively;
• quickly adapts to new contexts;
• is curious, initiative-driven, and improvement-oriented;
• takes responsibility and can justify decisions;
• is flexible and ready for a wide range of tasks.

We offer:

• Convenient work schedule (8/9/10/11 — 17/18/19/20);
• 21 working days of vacation;
• 10 working days of sick leave;
• Extra days off for birthday, wedding, etc and for public holidays;
• Payment for training;
• Financial and intangible gifts from the company;
• Free communication, the ability to influence processes and implement your ideas;
• Comfortable and easy management, no tyranny.

How We Hire:
We’re not here to make you jump through flaming hoops (unless that’s your hobby — in which case, we’ll cheer you on). Our goal is to see if we’re a good match for each other — and to make sure you enjoy the ride.
1. Pre-Screen Call — 30 min
A quick hello with one of our recruiters. We’ll talk about your background, your goals, and what you’re looking for. In return, we’ll tell you more about ABXplay, the role, the team, and answer any burning questions.
2. Hard Skills Interview — 45–60 min
You’ll meet your potential manager. We’ll dive into the real stuff — your future responsibilities, the challenges ahead, and the kind of work you’d actually be doing (no mystery here).
3. The Offer Stage

 

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We’re looking for a sharp and driven Senior Business Analyst to join our team!

Requirements:

- 4+ years as a Business Analyst, preferably in the iGaming or payments industry.
- Experience working with Atlassian stack tools (Jira, Confluence).
- Ability to present information clearly, logically, and consistently.
- Analytical Thinking: Strong analytical and problem-solving skills, with a proven track record of delivering actionable insights and solutions.
- Understanding documentation standards.
- Proficiency in requirement gathering (in the form of user stories, use cases, and other relevant formats), process mapping(UML, BPMN), and documentation(including requirements specifications, user manuals, and maintenance guides).

Will be plus:

- Experience with payment method integrations and understanding of the payment process.
- Understanding REST API, JSON

Responsibilities:

- Analysis of the gathered requirements and expectations and creation of requirements specifications (in the form of a user story).
- Supporting needs in requirements management during the whole project life cycle.
- Interaction with key stakeholders to gather and analyze business requirements, consulting them on opportunities and risks.
- Providing information and consulting about products’ features, relations and interactions to any stakeholder on demand.
- Monitoring and analysis of projects implementation, delivery and operation with feedback for improvements.
- Review and approve the user stories in collaboration with project managers and key technical specialists.
- Presentation of the user stories to the team, their clarification of incomprehensible and controversial points, and their updating and change as a result of discussion with the team.
- Ownership and detailed understanding of the features and functions of products and applications from the area of ​​responsibility. This knowledge usage to identify opportunities and threats for new requirements.
- Development and maintenance of documentation in accordance with standards and requirements.

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided
- Paid vacations, sick leave, personal events days, days off
- Referral program — enjoy cooperation with your colleagues and get the bonus
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues
- Free internal English courses
- In-house Travel Service
- Multiple internal activities
- Other benefits could be added based on your location

POSITION DESCRIPTION: 

We are looking for a Business Analyst who will interact with stakeholders, development and quality assurance teams to elicit and analyze requirements, document them and create functional specifications. The candidate will contribute to every stage of the product lifecycle from research and discovery to iterative development and roll-out.
 

LOCATION: Ukraine (remote)
 

MINIMUM EXPERIENCE: 

6+ years of commercial experience in Business Analysis.
 

REQUIREMENTS: 

• Proven experience of working with external clients or handling outsourcing projects
• Solid expertise in the discovery stage of the project
• Experience and understanding of BA work on the pre-sale stage
• Basic understanding of product management/product ownership
• Understanding of business processes, optimization and automation
• Proven experience in gathering and eliciting requirements and successfully completing analytical assignments
• Knowledge of modelling notations: UML, BPMN, Data Flow
• Knowledge of API documentation and basic principles of relational databases such as MySQL
• Ability to influence stakeholders and closely collaborate with them to determine acceptable solutions
• Ability to translate business needs into software and operational requirements
• Readiness to work in dynamic environment with frequent project change
• Upper-Intermediate level of English
   

DUTIES: 

• Planning, conducting, facilitating discovery and pre-sale project workshops
• Elaborating business, functional and non-functional requirements
• Preparing and presenting discovery artifacts
• Gathering critical information from meetings with stakeholders
• Defining, translating, simplifying, and prioritizing requirements
• Creating business cases and user stories
• Creating conceptual prototypes and mock-ups
• Ensuring that designed solutions meet business needs and requirements
• Performing acceptance testing
• Creating detailed reports and giving presentations
   

NICE TO HAVE:

• Knowledge of artificial intelligence mechanics and how to work with prompts
• Experience with Power BI
• Experience in building JSON and XML documents and using them in functional specifications
• Exposure to engineering software (CAD/CAM, PDM/PLM, etc.)
   

COMPENSATION & BENEFITS:

• Competitive salary 
• Professional and friendly team 
• Flexible work schedule 
• Fully remote work mode
• Health insurance
• Paid vacation, sick leave, and other benefits 

We are seeking a structured and proactive Client Engagement Manager to serve as a vital support pillar for our pre-sales operations and customer engagement workflows.

In this role, you will manage pre-sale workstreams, coordinate cross-functional teams, and ensure every prospect receives a high-quality, professional, and well-organized discovery experience. Your primary goal is to ensure that every engagement follows a clear, structured process from initial contact to final proposal.
 

Key Responsibilities:

• Customer Engagement Scoring and Prioritization: Evaluate inbound opportunities using established criteria to ensure optimal resource allocation.
• Process Governance and Compliance: Ensure that pre-sales and discovery processes are strictly followed across the entire team.
• Information Management: Create and maintain structured shared folders for all engagement files, ensuring clear version control and easy access for all stakeholders.
• Pre-Sales Team Coordination: Act as the central point for pre-sales activities by scheduling meetings, coordinating between technical and sales teams, and tracking deliverables to ensure deadlines are met.
• Risk Identification and Escalation: Identify potential customer, commercial, or technical risks early in the pre-sales phase and escalate them to the Lead with clear context.
• Presentation and Proposal Development: Prepare clear, client-ready presentations and proposals while maintaining consistent branding, messaging, and formatting.
• Quote and Commercial Support: Assist in preparing quotes, verifying commercial assumptions, and ensuring financial accuracy within proposals.
   

Requirements:

• Minimum 2+ years of experience in IT services delivery or project management.
• Previous experience as a Business Analyst (BA), Project Manager (PM), or Engagement Manager.
• Strong understanding of IT services delivery models and outsourcing engagement structures.
• Proficient in business English (written and verbal) with excellent professional communication skills.
• Superior organizational abilities and project management expertise.
• Analytical mindset with the ability to assess client needs and identify appropriate solutions.
• Proactive problem-solving skills with a focus on risk management.
   

Will be a plus:

• Background in Sales or Business Development.
• Hands-on experience with project management tools and CRM systems.
• Experience managing and preparing formal proposals (RFPs, estimates, high-level presentations).
• Familiarity with specialized proposal and presentation software.
   

Stages:

1. Call with Recruiter
2. Technical Interview
3. Final Interview with Co-founder

Requirements
 

🔹0,5+ years of commercial experience as a Business Analyst 

🔹Strong understanding of Agile software development methodologies

🔹Practical experience with key business analysis techniques and requirement management tools

🔹Proficiency in identifying and translating business needs into clearly defined requirements

🔹Experience in drafting functional / business / system requirement specifications

🔹Experience in working with stakeholders and requirements elicitation

🔹Excellent interpersonal and communication skills

🔹Upper-intermediate level of English (both written and spoken)
 

Will be a plus
 

🔹Knowledge of business process modelling (BPMN, UML)

🔹Experience in Business Intelligence systems and data analysis

🔹Ability to create UI wireframes supplementing project specifications

🔹Knowledge of the basics of project and product management

🔹Experience with the major task tracking systems (Trello, Jira, ClickUp, Asana)

🔹Technical background (QA, software development, or data engineering)

🔹Experience in using relational or NoSQL DBMS
 

We offer
 

🔹Personalized professional development plan to the Middle and Senior levels

🔹Your own career path to perfect your skills in the areas of BA / BI / PdM / PM

🔹Individual mentoring, continuous knowledge sharing, and BA team workshops

🔹Opportunity to work with the high-skilled engineering team on challenging projects

🔹Open environment that facilitates professional freedom and growth
 

Benefits
 

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals:
 

Professional
 

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK
 

Quality of life
 

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices
🔹There are other small things, like gym or massages

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest

🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠
 

Responsibilities
 

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analysing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Follow your passion, create exciting products inspired by industry experts, and work on complex business  solutions until they reach global market recognition. Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team!

Follow our social media -  Instagram, Facebook, Linkedin, YouTube

Required Skills

🔹Knowledge of the Business Analysis basics

🔹Strong critical thinking skills

🔹Superb communication skills

🔹Good organizational and leadership instincts

🔹Upper-intermediate English level (speaking and writing)

Personal qualities

🔹You are detailed-oriented and passionate about the quality of your results

🔹You are constantly learning new trends in IT business analysis and management

🔹You have high empathy and deep understanding of the needs of the people around you

🔹You are easygoing and professional: punctual, balanced, with good self-management abilities

Skills that will be an advantage

🔹Technical Background (QA, design, development, etc.)

🔹Management experience not related to IT

We offer

On the Internship (duration: up to 2-3 months - depends on your performance)

🔹Individual training conducted by a lead Business Analyst

🔹Course that covers all the bases and targets real-life scenarios

🔹Practical tasks with gradually increasing complexity on several projects

🔹Guided participation in a BA service interacting with clients and engineers

🔹Experience exchange practice to learn from other BA specialists
🔹Scholarship per every month of internship 

After the Internship

🔹The position of Junior Business Analyst in the company
🔹Personalized professional development plan to the Middle and Senior levels

🔹Continuous professional training focused at enhancing BA / BI / PdM / PM skills

🔹Further individual mentoring, continuous knowledge sharing, and BA workshops

🔹A variety of challenging projects and the highly-skilled engineering team

🔹Open environment that facilitates professional freedom and growth

Benefits

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals

Professional

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK

Quality of life

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest
🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠

Responsibilities

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analyzing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team! 

Follow our social media -  Instagram, Facebook, Linkedin, YouTube