Jobs at Djinni

Project Description:

As a Senior Backend Developer, you augment a high-profile team of business analysts, solution architects and developers working on a strategic project for Group Accumulation Management.


You will take the responsibility to design and implement the integration solution based on the business requirements throughout the entire project lifecycle. You have a sound knowledge in agile software development, data modelling and a vast interest to deepen your domain knowledge in Commercial Insurance, Risk & Accumulation Management business.

Responsibilities:

As a Senior Backend Developer your main accountabilities will involve:
- Work with IT Solution Architect to clarify business requirements and estimate development efforts
- Manage the task break-down and perform the implementation of user stories
- Work with Quality Assurance Team on issue reporting, resolution, and change control
- Assist other teams with troubleshooting problems that may arise from applications or integration of various components

Mandatory Skills Description:

Mandatory Technical Competencies
.NET / C#
• Strong hands-on experience with C# and modern .NET (.NET 6/7/8)
• Experience building Web APIs and backend services (ASP.NET Core)
• Solid understanding of dependency injection, middleware, and configuration management
• Experience with RESTful services and API design best practices
• Understanding of authentication and authorization mechanisms (OAuth2 / JWT)
Cloud Technologies (Mandatory)
• Practical experience with at least one major cloud platform:
o Azure (preferred) / AWS / GCP
• Experience with:
o Cloud-native application design
o PaaS services (App Services, Azure Functions, etc.)
o Containerization (Docker)
o CI/CD pipelines
• Understanding of:
o Microservices architecture
o Observability (logging, monitoring, tracing)
o Configuration and secrets management in cloud environments
MS SQL Server (Mandatory)
• Strong experience with Microsoft SQL Server
• Database design and schema optimization
• Writing complex T-SQL queries, stored procedures, and functions
• Performance tuning and query optimization
• Indexing strategies and execution plan analysis
• Experience with data migration and transformation
Experience
• 4-6+ years of professional C#/.NET development
• Proven experience delivering cloud-based solutions
• Hands-on experience working with MS SQL in enterprise environments
• Strong Python experience and knowledge

Languages:

English: B2 Upper Intermediate

We are a rapidly developing product company operating in the dynamic iGaming sphere. Our team consists of professionals who value speed, results, and an absence of bureaucracy.

We are currently looking for an ambitious and proactive Affiliate Manager to strengthen our team, help scale traffic volumes, and build long-term relationships with partners in global markets.

If you understand metrics, know how to negotiate favorable terms, and have experience in the Gambling/Betting niche, we definitely have something to talk about.

Our Ideal Candidate (Requirements):

• Experience: 1+ year of experience in an Affiliate Manager position, mandatorily within the Gambling or Betting niche.
• Market Knowledge: Deep understanding of affiliate marketing principles, cooperation models (CPA, RevShare, Hybrid), and key metrics (ROI, LTV, Conversion Rate, etc.).
• English: B2 level (Upper-Intermediate) or higher — for fluent communication with international partners and conducting negotiations.
• Analytical Mindset: Ability to work with large volumes of data, analyze traffic, and make decisions based on numbers.
• Technical Knowledge: Experience with tracking platforms, understanding of postback setup and integrations.

• Will be a plus: Having your own database of active partners/webmasters.

   

Your Key Tasks and Responsibilities:

• Spearhead the hunt for new affiliate partners across key channels (SEO sites, Twitch/Kick streamers, etc.) through proactive market research.
• Increasing volumes of quality traffic from current partners and constantly searching for new sources (GEOs/sources).
• Build and maintain a clean, organized CRM database of all prospective leads.
• Drive top-of-funnel engagement by executing persistent follow-ups until leads are warmed up for negotiations.
• Track and analyze lead generation KPIs (status, conversion rates), providing regular reports with actionable insights for improvement.

• Provide ad-hoc support to Affiliate Managers to ensure team success.

   

  We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We need a detail-oriented analyst and a proactive communicator who will ensure seamless transaction flows, optimize conversion rates, and manage relationships with payment service providers (PSPs) across diverse global markets.

🎯 Key Responsibilities

• Relationship Management: Serve as the primary point of contact for connected PSPs. Handle day-to-day communications, resolve operational queries, and push for better service terms.
• Onboarding & Integration: Support all stages of PSP onboarding — from the initial intro and gathering technical documentation to the final "go-live" phase.
• Performance Analytics:  Monitor provider dashboards and transaction reports to compare performance.
  • Analyze payment conversion rates (Click-to-Deposit) and identify root causes for failed or pending transactions.
  • Interpret data to spot discrepancies and suggest actionable improvements.
• Operational Excellence:
  • Process internal tickets from Business Development and translate them into clear technical tasks for the Integration/Product teams.
  • Conduct competitive analysis of payment solutions in target regions, identifying new local methods and integration channels.

• Cross-department Collaboration: Work closely with Finance, Legal, Product, and Business Development teams to align payment strategies with global business goals.

  ✅Requirements
  - Experience: 1+ year of relevant experience in iGaming (Betting/Gambling), with a primary focus on European markets such as Italy, Portugal, Czech Republic, Poland, Greece, and the Netherlands.
  - Tier-1 Market Expertise: Proven track record working with Tier-1 European countries and a deep understanding of their payment ecosystems.
  - Payment Systems Knowledge: Strong grasp of Card processing and European Alternative Payment Methods (APMs), including experience with systems such as Blik, iDEAL, MbWay, and similar regional solutions.
  - Technical Skills: Hands-on experience with Payment Service Provider (PSP) admin panels and reporting tools.
  - Analytical Competence: Ability to  effectively communicate with the analytics team, read and interpret dashboards, and generate actionable insights and recommendations based on the data.
  - Languages: Upper-Intermediate (B2+) English proficiency, both written and verbal, for efficient communication with international partners.
  🧠 Soft Skills

• Detail-Oriented: You notice the small things in transaction logs that others might miss.
• Stress Resilient: Comfortable working in a high-pressure, fast-growing global company.
• Assertive: Not afraid to push your position and hold providers accountable for their performance.
• Organized: Ability to manage multiple onboarding processes and tickets simultaneously without losing focus.
• ⭐️ We Offer:
• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for an ambitious leader who "breathes" sports, understands bettor psychology, and is ready to take ownership of the monetization and engagement of our sportsbook player base across key markets: Italy, Portugal, and the Netherlands.

Your Main Mission: To build from scratch or elevate our retention system specifically for "Sports" category players. Your goal is to ensure that a player who places their first bet stays with us long-term, bets more frequently, and generates higher GGR.

Key Responsibilities:

• Strategy & Calendar:
  • Develop and maintain an up-to-date sporting events calendar relevant to our target GEOs (local leagues in Italy/Portugal/Netherlands + top global events).
  • Synchronize all retention activities with this calendar to maximize situational marketing.
• Bonus Policy & Product:
  • Create and implement unique bonus mechanics tailored for sports bettors (freebets, bet insurance, cashbacks on specific leagues, prediction tournaments).
  • Formulate and optimize the Sports Welcome Pack for new players.
• Communications & CRM:
  • Build automated communication flows (Customer Journeys) for various segments (onboarding, activation, reactivation, VIP).
  • Manage omnichannel campaigns: Email, SMS, WhatsApp, Push notifications, and Web-push.
• Cross-functional Collaboration:
  • Provide clear briefs to the creative team and copywriters to design banners, landing pages, and emails that truly "hook" sports fans.
  • Sync with the product team to improve the sportsbook product based on player feedback.
• Analytics & Performance:
  • Continuously analyze the performance of campaigns and database segments.
  • Take responsibility for the steady growth of the sports GGR share in the company's total revenue.

Your Primary KPI: 🎯 Growth in base engagement (Average deposits per sports user).

Our Ideal Candidate:

• Experience: 3+ years in CRM/Retention within the iGaming sector, strictly with a Sportsbook focus. Experience with Italian, Portuguese, or aggressive international markets (ROW) is a massive plus.
• Sports Knowledge: You really "know your stuff." You understand the difference between an English Premier League bettor and a table tennis bettor. You know exactly when the Champions League final is and when the Primeira Liga kicks off.
• Background (Ideal): Experience in large-scale betting companies with aggressive marketing strategies (e.g., 22bet, 1xBet, or similar) — this is exactly the pace and approach we are looking for.

• Hard Skills: Strong proficiency with CRM tools (customer.io, smartico, etc.), hands-on experience with communication channels (SMS/Email/Messengers), and solid analytical skills (Excel, BI systems).

   

What We Offer:

• Powerful Motivation: A highly competitive base salary (discussed individually based on market evaluation and interview results) + a transparent % of the sports GGR that you directly influence.
• Product Impact: The opportunity to build the sports retention strategy "your way" and directly drive business results.
• Freedom: Remote work setup and flexible working hours, 5/2 schedule.
• Culture: Zero bureaucracy, rapid approval processes, and direct communication with top management.
• Payments in USDT (white crypto);
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

Ukraine-based role

Stormotion is a React Native-focused agency. We build mobile products in IoT/BLE, EV & Mobility, Fitness, and HealthTech/Mental Wellbeing. Small teams, direct client communication.

Growth path
Start as a React Native developer. Over time you can add React (web) and grow to Full Stack with Hasura + PostgreSQL + Nest.js.

What you’ll do

• Build and ship React Native apps (TypeScript)
• Turn product goals into working solutions (not just “implement tickets”)
• Keep releases stable - test key flows in real conditions
• Make scope/architecture decisions that won’t block future scaling
• Code reviews, mentoring, workshops (everyone teaches, everyone learns)
• Join client calls: clarify requirements, explain trade-offs, drive discussions
   

Must have

• 1+ year commercial React Native experience
• Strong TypeScript
• Hooks + Context
• State management (Redux / MobX or similar)
• API integration (fetch / axios or similar)
• Spoken English Intermediate+: confident on calls, not only in chat
   

Nice to have

• GraphQL (Apollo Client / Relay / urql)
• Push notifications
• Firebase (Cloud Messaging, Analytics, Firestore, Storage, Authentication, Functions)
• React Navigation
• ESLint / Prettier
• Testing (TDD / Jest / Detox)
• CI/CD (Fastlane / GitLab CI/CD / GitHub Actions)
• Reanimated 3 / React Native Skia
• BLE integrations (react-native-ble-plx or similar)
• Ramda / Lodash / fp-ts or other FP libraries
   

Benefits

• 24 paid vacation days + 10 paid recharge days
• Birthday day-off + Donor day-off
• Remote-first, office option in Dnipro
• Professional study compensation (courses/meetups/webinars)
• Sport & Streamings budgets

24PLAY is a product company from Ukraine that has been developing and publishing mobile games since 2019. We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Bliezkrieg Assault, Street Dude, and more.

As a Diia City resident, we offer employee reservation starting from the first day of employment.
 

We are currently looking for a Playable Ads Developer to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.
   

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.

Main responsibilities:

• Create 2D and 3D playable ads and creatives to promote mobile games
• Develop gameplay mechanics, game logic, animations, and visual effects
  
  Nice to have:
• Experience working with MRAID and understanding of ad network technical requirements for playables
• Experience creating games on any technology/platform (Unity, Flash, etc.)
  
  Our ideal candidate:
• 0,5+ years of experience working with JavaScript
• Experience building web applications or games using 3D graphics libraries (Three.js, Babylon.js, etc.) or experience with 2D JavaScript libraries such as PixiJS or similar
• Experience with JavaScript physics libraries (Ammo.js, Cannon.js, or similar)
• Solid understanding of 2D/3D math (vectors, matrices, dot/cross product)

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.
• 35-Hour Work Week: Reduced working hours as a benefit for experienced employees.

24PLAY is a product company from Ukraine that has been developing and publishing mobile games since 2019. We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Bliezkrieg Assault, Street Dude, and more.

As a Diia City resident, we offer employee reservation starting from the first day of employment.
 

We are currently looking for a Junior Motion Designer to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.
   

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv;
   

Main responsibilities:

• Create advertising creatives based on gameplay recordings or in-game assets (including capturing gameplay footage in Unity when needed);
• Generate fresh and engaging ideas for creatives.
   

Our ideal candidate:

• Understanding of composition, editing principles and techniques, sense of rhythm, and ability to work with color;
• Ability to work with sound and basic knowledge of sound design
• Understanding of core animation principles;
• Basic understanding of advertising creative structure;
• Proficiency in Adobe software (After Effects, Photoshop, Premiere, Illustrator) but you’re also welcome to use any additional tools you’re comfortable with;
• Ability to work with vector web animation (SVG, TGS formats).
   

Nice to have:

• Experience working with Unity and understanding of its basic components;
• Experience with 3D graphics / Blender / Ability to set up 3D renders (lighting, materials);
• Experience creating store assets for App Store and Google Play
• Use of AI tools in daily workflows.
   

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.
   

We look forward to receiving your application!

Ajax Systems - is an international technology company, the largest developer and manufacturer of Ajax security systems with smart home capabilities in Europe. This ecosystem includes 180 devices, mobile and desktop applications, and server infrastructure. Every year, we demonstrate exponential growth in both the size of the team and the number of users worldwide. Currently, the company has more than 4,100 employees. Ajax sensors protect 3.5 million users in more than 187 countries around the world.

The System Department makes devices smart, turning them into full-fledged IoT. They created and developed OS Malevich (a modular RTOS for various hardware platforms) and the Ajax Cloud cloud service (Java 20 / Kotlin, AWS, Akka, NATS, Kafka, Mongo, MySQL). Applications for iOS (Objective-C, Swift), Android (Java, Kotlin), and Windows/macOS (Python / C++, QT, QML) have been developed for users, installers, and engineers of security companies to manage, maintain and monitor the system.

Required skills:

6+ years of experience in iOS development

Deep knowledge of Swift, Combine, and UIKit

Strong foundation in computer science principles, including memory management, concurrency, networking, data persistence, unit testing, performance profiling, and system design

Strong understanding of the full mobile development life cycle, Git, SOLID, OOP principles, and design patterns

Understanding of algorithms and data structures

Would be a plus:

Modular project organization knowledge (SPM, CocoaPods)

gRPC experience

Use the latest technologies and stay up to date with development trends

Passion for software engineering, learning, and continuous improvement

Tasks and Responsibilities:

Follow high standards of software quality established in the team

Design, build, and maintain high-performance, reusable, and reliable code

Collaborate with cross-functional teams to define, design, and ship new application featuresI

dentify options for potential solutions and assess them for both technical and business suitability

With us, you will enjoy:

Working with a team of people to build the future of an industry

Non-trivial challenges and various range of exciting tasks

Flexible working hours

Parking for cars and bicycles

Medical insurance

English classes

We are working to ensure people’s lives are calm and the world safe.Join the team that creates a smart and useful global product!

We’re looking for a QA Manual & Automation Engineer to ensure the quality, correctness, and reliability of our LLM-based conversational product—from UI flows and data connectors to reasoning and response validation. You’ll design test strategies that catch regressions in conversation behavior, verify data-grounded answers against datasets, and build automation to scale coverage.

This role blends manual QA, automation engineering, and AI conversational validation.

Responsibilities

• Own end-to-end QA for an LLM-driven conversational system: functional, regression, and exploratory testing.
• Build and maintain automated test suites in Python, with a strong focus on Playwright for UI and workflow automation.
• Design and execute AI conversational tests:
  • Create structured test prompts and multi-turn scenarios
  • Run queries over datasets and validate correctness of responses against expected ground truth
  • Detect and document hallucinations, inconsistencies, and reasoning failures
• Develop test scenarios to validate data correctness and reasoning validity, including edge cases and adversarial prompts (within product scope).
• Write and validate SQL queries to confirm the correctness of underlying data and outputs.
• Validate integrations and storage across MongoDB, MySQL, and SQLite.
• Define and improve QA processes: test plans, defect triage, release sign-off criteria, and reporting dashboards.

• Collaborate closely with Product, Engineering, and ML teams to improve testability, reliability, and release confidence.

   

Requirements (Must-have)

• Strong Python programming skills for test automation and tooling.
• Hands-on experience with Playwright for automated testing.
• Experience testing AI conversational systems, including:
  • Designing prompt suites over datasets
  • Verifying correctness/consistency of responses
  • Validating multi-turn behavior and context retention
• Strong manual QA ability for LLM-based conversational flows (UX + functional correctness).
• Ability to write and validate SQL queries for verification and debugging.
• Experience with databases: MongoDB, MySQL, SQLite.

• Strong test scenario design skills, especially for data correctness and reasoning validation.

   

Nice-to-have

• Experience with Elasticsearch (queries, relevance checks, troubleshooting).
• Familiarity with Cursor or similar AI coding assistants to speed up test development and debugging.

Hard skills

• English -Upper Intermediate/Advanced is a must, esp. business communication (business emails)
• MS Office (esp. Excel), Google Sheets, PP presentaion - confident user
• Business communication - strong skill
• Basic understanding of corporate structure & processes will be a plus

Soft skills

• Highlevel of self-discipline, ability to manage workload and schedule without supervision
• Goal-oriented, but with attention to detail
• Ability to prioritize and manage work pressure
• Strong team player, ready to help
• Quick learner motivated by new challenges
• Excellent communicator with ability to negotiate and handle conflicts
   

Job Responsibilities

• Coordinate resource allocations and time reports;
• Prepare and validate invoices and billing statements;
• Joining procedure (program level), conduct meetings with teams;
• Create drafts of project budget forecasts;
• Validate profitability reports;
• Coordinate shipment process;
• Create and maintain program-level documentation (process requirements, internal instructions etc.);
• Drive maintenance of internal management systems (dashboards, etc.) ensuring they are up-to-date;
• Provide support for visits organization (customers representatives visiting  company premises or vice versa) - optional;
• Provide support in organization of program-specific trainings and events - optional;
• Work with company’s internal departments (HR, recruiting, ES, travel, etc.) and with customers representatives on program management requests.

Department/Project Description

We are looking to add a strong player to our team. Vacancy of Program Coordinator would be perfect for a person who is intelligent, confident, likes order but is ready for challenging tasks; can be creative about routine tasks but not easily bored; is a strong team player but can work independently; high level of self-discipline is crucial for this position.

Previous experience of working in IT industry would be a plus but not mandatory.

We are seeking a Sales Manager with a strong sales-driven mindset and the ability to operate effectively across large and diverse client bases. This role requires agility in switching between priorities, handling multiple tasks simultaneously, and driving engagement without reliance on a fixed portfolio of customers. The successful candidate will excel at creating strong client attachment to the product itself, applying a results-oriented approach, and consistently delivering growth through proactive outreach, persuasive communication, and relentless focus on targets.

HOW YOU WILL MAKE AN IMPACT

• Client Outreach: Conduct outbound calls to the existing database with the goal of reactivation, upselling, and strengthening relationships.
• Bonus Sales: Actively promote and sell personalized bonus packages and promotions, ensuring offers align with customers' preferences and behavior.
• Performance Analysis: Monitor customers’ activity, analyze key sales and engagement metrics, and prepare reports to optimize strategies.
• Revenue Growth: Drive sales growth and increase clients’ retention through effective sales tactics and personalized communication.
• Collaboration: Work closely with a VIP team to coordinate campaigns and maximize conversion rates.
• Customer Focus: Ensure every interaction delivers a professional experience that builds trust and loyalty.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience in sales or account management (iGaming, betting, or entertainment industry preferred).
• Strong persuasive communication and negotiation skills.
• Analytical mindset with ability to work with numbers, KPIs, and sales metrics.
• Target-driven, self-motivated, and able to work under pressure.
• Fluency in English/ French.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are seeking a Sales Manager with a strong sales-driven mindset and the ability to operate effectively across large and diverse client bases. This role requires agility in switching between priorities, handling multiple tasks simultaneously, and driving engagement without reliance on a fixed portfolio of customers. The successful candidate will excel at creating strong client attachment to the product itself, applying a results-oriented approach, and consistently delivering growth through proactive outreach, persuasive communication, and relentless focus on targets.

HOW YOU WILL MAKE AN IMPACT

• Client Outreach: Conduct outbound calls to the existing database with the goal of reactivation, upselling, and strengthening relationships.
• Bonus Sales: Actively promote and sell personalized bonus packages and promotions, ensuring offers align with customers' preferences and behavior.
• Performance Analysis: Monitor customers’ activity, analyze key sales and engagement metrics, and prepare reports to optimize strategies.
• Revenue Growth: Drive sales growth and increase clients’ retention through effective sales tactics and personalized communication.
• Collaboration: Work closely with a VIP team to coordinate campaigns and maximize conversion rates.
• Customer Focus: Ensure every interaction delivers a professional experience that builds trust and loyalty.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience in sales or account management (iGaming, betting, or entertainment industry preferred).
• Strong persuasive communication and negotiation skills.
• Analytical mindset with ability to work with numbers, KPIs, and sales metrics.
• Target-driven, self-motivated, and able to work under pressure.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1+ year of experience in customer support within the iGaming industry (mandatory)
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.