Jobs Account Manager

Devico is a hard-working and tight-knit team with first-rate experience in full-cycle Web and Mobile development. For over 15 years, we've been helping global clients by providing hard-to-find technology resources in software development, QA, UI/UX, and product. Our strengths lie in custom software platforms, test automation, mobile development, and modern technologies like JavaScript (and its frameworks), Java, Python, .Net, and more.

As part of our ongoing growth, we are looking for a Customer Success Manager to join our team full-time. This role is key to ensuring our clients get the maximum value from our cooperation, maintaining long-term relationships, and keeping communication smooth, transparent, and effective.

Responsibilities:

• Build and maintain close relationships with international clients across multiple time zones.
• Ensure clients are satisfied and get full value from the services provided by Devico teams.
• Oversee onboarding and ongoing communication between the client and internal delivery teams.
• Track project satisfaction, anticipate risks, and respond proactively to any issues or escalations.
  Coordinate client feedback with relevant departments (development, QA, recruitment, HR).
• Provide regular reporting and insights to both clients and internal stakeholders.
  Identify opportunities to expand cooperation and support account growth.

Requirements:

• 2+ years of experience in a Customer Success, Account Management, or client-facing role in an IT outsourcing or outstaffing company.
• Excellent interpersonal and communication skills with the ability to handle complex conversations with clarity and empathy.
  Strong organizational skills - ability to multitask and prioritize client needs.
• Deep understanding of IT project lifecycles and team dynamics.
• Fluent English (C1+) - both written and spoken.
• Experience working with CRM systems and communication tools like (Jira, HubSpot, Slack, etc.)
• A proactive, problem-solving mindset and a focus on client success.

We offer:

• Remote work;
• Flexible schedule and ability to manage your working hours;
• Competitive salary;
• Work with international clients and challenging projects.
• Opportunities for professional development.
• Supportive leadership and an open-door policy for new ideas
• Paid vacation and sick leave.
• Medical insurance provided

We are a Ukrainian outsourcing company Join.To.IT, founded in 2012, and delivering software solutions across diverse business domains.
We focus on building long-term partnerships with our clients and delivering solutions that create real business impact. Our team consists of experienced professionals who take ownership of their work, value clear communication, and are committed to high standards in everything they do.
At Join.To.IT, we create an environment where engineers can grow, influence technical decisions, and contribute to meaningful projects alongside a strong and supportive team.

Requirements:
1+ year experience as an Account Manager, Delivery Coordinator, or similar client-facing role in IT outsourcing/outstaffing
Experience managing multiple parallel projects or contractors (5–10+ simultaneously)
Strong client communication skills in English (Upper-Intermediate / B2+ or higher)
Practical understanding of Agile/Scrum workflows
Experience with CRM/ERP or project tracking systems
Ability to make decisions under uncertainty and manage competing priorities
Basic technical understanding of software development lifecycle (frontend, backend, mobile)
Strong organizational and time-management skills
Experience with Excel for operational or financial reporting
Basic team coordination or leadership experience
Experience working with Upwork or similar freelance platforms is a strong advantage

Responsibilities:
Build and maintain long-term relationships with clients across multiple concurrent projects
Manage client expectations, clarify priorities, and ensure alignment between business goals and delivery
Maintain communication through Upwork and other agreed channels, including milestone discussions and project updates
Coordinate project execution in collaboration with engineers, BA, designers, and BDM
Support Scrum processes including sprint planning alignment, progress tracking, and delivery follow-ups
Monitor workload distribution and team allocation across projects
Manage invoicing processes, milestone tracking, and payment follow-ups
Track project profitability, utilization, and delivery efficiency
Maintain reporting and operational tracking using Excel and internal tools
Coordinate engineers working in outstaff or hybrid delivery models
Monitor performance, engagement level, and project health
Contribute to improving internal delivery processes and operational standards
Participate in presale support when needed (scope clarification, estimations coordination)

We Offer:
Office-based or hybrid work format (near Vasylkivska metro station with shelter, Starlink, and uninterrupted power supply)
Parking for cars and bicycles
Medical insurance
Free gym next to the office
Compensation for English courses and professional development
Opportunity to influence department growth and implement new ideas
Supportive and friendly team environment

Strim Duo is a creative digital studio based in Limassol, Cyprus. We specialize in social game development, product engineering, UX/UI design, custom software solutions, mobile apps, and post-launch product support.
Our mission is to build products that work seamlessly across devices, delivering engaging experiences for millions of users worldwide.

The expertise we’re looking for

• 1+ year of work experience as B2B Account manager in IT or/and IGaming industry;
• Analytical mindset;
• Highly developed social and communication skills;
• Ability to cope with a high-pace, complex and changing environment;
• Strong drive for achieving and exceeding targets;
• Desire to learn and to research;
• To work as a team member;
• Experience with Jira/CRM/Google;
• Knowledge of English;
• Fluent English — spoken and written.

Your position will include

• Act as the main point of contact and develop a trusted advisor relationship with existing customers;
• Ensure games launch, marketing and promotional activities across brands;
• Problem resolution of technical/management/financial/business issues on a regular basis;
• Attend and represent the company at events and exhibitions;
• Provide Account Team Lead with monthly / quarterly reports on the work results;
• Conducting a regular analysis of the iGaming market.

What we offer

• Corporate psychologist;
• Gifts for significant occasions;
• Legal support;
• Flexible working hours;
• Direct access to C-level and opportunity to suggest new business ideas and drive changes.

If you are ready to work in a dynamic team, passionate about the product, technology, and the world of entertainment, we’re waiting for your CV and portfolio to schedule an online/offline meeting and get to know each other better!

Your CV will be carefully reviewed by our TA department, and if it meets the requirements of the position, we will contact you within 3 business days to discuss the possibility of scheduling an interview.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

     📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.
  
  🧭 What makes you a great match:
• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat/messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Russian / Ukrainian;

• Schedule: 5 days on / 2 days off, with rotating days off.
  Three shifts: 15:00–00:00 / 11:00–20:00 / 08:00–17:00.

  
  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We’re looking for a Senior Account Manager — someone who understands that in B2B iGaming, great relationships are built on sharp business acumen, speed, and strategic influence. As we prepare to launch our slot portfolio to the market, you will be the driving commercial force behind our footprint. You won’t just manage accounts; you’ll pave the way, open doors with major operators, and turn our games into top-performing assets across partner platforms.

What you’ll do

• Drive commercial success: Take full ownership of B2B sales and account expansion during our market launch phase;
• Build and execute pipeline: Identify, negotiate with, and onboard key iGaming operators, aggregators, and platforms;
• Become a strategic partner: Work closely with operator casino managers to secure optimal lobby positioning, prominent game placement, and targeted promotional campaigns;
• Align product with performance: Analyze performance data (GGR, NGR, bets, active players) to spot growth opportunities and feed market insights back to product and leadership teams;
• Represent the brand: Be the face of the company at major industry events, expos, and client meetings, building long-term trust and high-value industry connections;
• Shape commercial processes: Help build our sales playbook, commercial terms, and account management framework as we scale.

What you bring

• Proven track record: 4+ years of B2B Sales / Account Management experience within a slot provider, aggregator, or top-tier iGaming ecosystem;
• Established network: Strong, active contacts with casino operators, CRM heads, and platform decision-makers;
• Launch mindset: Experience taking a product or portfolio to market from scratch (or driving massive growth in an early-stage environment);
• Data-driven & business-smart: Deep understanding of key industry metrics (GGR, NGR, RTP impact, lobby visibility, promotion ROI) and how to negotiate win-win commercial deals;
• Product passion: You genuinely understand slot mechanics, player preferences, and what makes a game perform in different markets;
• Exceptional communication: Confident, persuasive, and adept at negotiating complex deals with both operational teams and C-level stakeholders;
• Autonomy & drive: You thrive in high-ownership environments where you set your own pace and take pride in closing deals;
• Fluent English (additional languages like Spanish, German, or Portuguese are a major plus).

Benefits

• 21 vacation days + 5 extra day-offs annually;
• 12 paid sick days;
• Fully remote format — work from anywhere you feel productive;
• Flexible schedule: start your day anytime between 08:00–11:00 CET;
• Fixed budget for health insurance and gym/fitness;
• Provided all required work equipment;
• Zero bureaucracy and direct communication with founders and C-level;
• Minimal meetings, async-friendly workflow;
• Startup energy: fast motion, creativity, and tight-knit communication;
• Business trips and team meetups several times per year;
• Multiple salary payout options (flexible formats);
• …And many more perks unlocked after we hit break-even.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in iGaming industry.
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.
 

What you’ll drive:

Strategy & Business Growth

• Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.
• Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.
• Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.

Client Advocacy & Discovery

• Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.
• Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.
• Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.

Delivery & Operational Excellence

• Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.
• Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.
• Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.

Cross-Team Leadership & Expertise Transfer

• Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.
• Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.
   

What makes you a GR8 fit:

Must-Have

• 3+ years of experience on the B2B Platform Provider side in iGaming (either as an Account Manager or in a similar client-facing platform role).
• Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.
• Fluency in Russian or Ukrainian; English proficiency at B2 level or higher.
• Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.
• Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.
• Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).
• Resilience and empathy in communication.
• A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems.
• Excellent time management skills and ability to prioritize effectively.
   

Nice-to-Have

• Experience training or mentoring junior Account Managers.
• Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).
• A strong network of existing operator contacts in the iGaming industry.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

We are Formula Spin, an ambitious team specializing in the development of slot games.

Our mission is to create innovative, engaging, and high-quality games that set new standards in the industry.

Formula Spin’s work is guided by principles that unite us and make our company not only successful but also a comfortable place for all employees. 

We are looking for an ambitious and experienced Account Manager 

Format: Remote.

Requirements:

• Experience: 1+ years of experience as an Account Manager at a Slot Provider 
• Fluent spoken English (B2+).
• Proactive, energetic, and highly driven approach to managing accounts and initiative-taking.
• Ability to multitask, prioritize effectively, and handle multiple (20+) clients simultaneously.
• Excellent interpersonal, negotiation, and conflict resolution skills to foster strong client partnerships.

Responsibilities:

•  Account management of existing partners (no cold outreach / new business acquisition).
• Project control, performance tracking, and account analytics.
• Drive GGR growth across client projects by identifying opportunities to scale performance and maximize revenue.
• Monitor the availability and proper performance of our games across client platforms, coordinating with internal and partner technical teams to resolve any issues.
• Management of content placement and marketing assets. (Ensure optimal game placement and hight visibility across partner projects.
• Implement and optimize promotional tools across client projects, including tournaments, daily promotions, free spins, and other engagement campaigns.
• Coordinate new game releases with partners, ensuring timely launches, monitoring go-live status, and overseeing the addition of the full game portfolio to client project following successful integration.
• Work closely with Product, Marketing, BI, and Technical teams to deliver partner requests and maximize account performance.
• Relationship building within existing client accounts through regular calls and check-ins.
• Attending industry expos and networking events to meet partners in person. 

Will be a plus:

• Extensive network of contacts in the iGaming industry.
• Pre-existing contact base with major casino operators.

Why join us?

• Work in an international iGaming company with a growing
  partner portfolio
• Competitive salary fixed in $
• Full accounting support and benefits package
• Remote work with a convenient schedule
• Open culture, no bureaucracy, quick feedback loops
• A friendly and supportive team of professionals.
• Space for professional growth and development of your ideas.

Job Description:

• Focus on building strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;
• Serve as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;
• Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;
• Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;
• Work with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;
• Ensure all interactions with VIP customers comply with gaming regulations and company policies;
  
   

Experience:

• 2+ years of experience in Account Management, Customer Relationship roles, in the iGaming industry;
• Strong understanding of the iGaming and Sports betting market for Latam market;
• Proficiency in using customer relationship management (CRM) software, communication software and other related tools;
• Regulatory compliance knowledge would be a plus as we work with sensitive information;
• Knowledge of English language on lvl B2
   

About us
Cikumas GmbH, based in Kilchberg (Canton of Zurich, Switzerland), builds ClassOwl — an all-in-one school-management platform that replaces the patchwork of disconnected tools most schools run on today. Instead of re-entering the same student data into five or six separate systems (admissions, gradebook, invoicing, timetabling, government reporting), ClassOwl combines a Student Information System (SIS), Learning Management System (LMS) and Enterprise Resource Planning (ERP) into one white-label platform, tailored to each school's own processes and branded as their own.
 

Who We're Looking For

We are hiring a Technical Account Manager. You will own the relationship for a portfolio of schools end to end: understanding what each school actually needs (often beyond what they initially ask for), translating that into clear requirements for the development team, following the work through to delivery, and confirming with the school that it solves their problem. Your work directly determines how deeply a school adopts ClassOwl and, ultimately, whether they're able to retire their old patchwork of tools for good.

Responsibilities

• serve as the main point of contact between your assigned schools and the development team, working directly with school leadership, administrators and staff
• conduct business analysis: write user stories, requirements, mock-ups and wireframes based on school input
• use ClassOwl's full module set (SIS, LMS, ERP) to identify where a school could get more value
• manage school relationships with a focus on retention and deepening ClassOwl adoption (the long-term goal is for schools to retire competing systems in favor of ClassOwl)
• prioritize requests across multiple schools independently
• run regular check-ins with schools to track satisfaction and surface new needs
• confirm client acceptance once a request is deployed
  
  
  What we expect
• strong communication skills and genuine motivation
• fluent English
• experience in the education sector is a bonus
• German at B2 or higher is a strong bonus
• business analysis experience is a plus
  
  
  Benefits
• regular trips to Switzerland (approximately twice per semester) to meet schools in person
• we offer two cooperation formats to choose from ФОП (standard) and ФОП+ (an extended package with paid vacation, bonuses, and additional compensations); details of each format are discussed during the interview
• flexible schedule and a fully remote team — work from wherever suits you, as long as you can meet with schools during their working hours
• budget for learning and professional development

💡About Epom:

We are an ecosystem of ad tech solutions built for meaningful advertising. Our brand is an early adopter of programmatic and ad tech innovations. We entered the industry at its dawn and honed an ad serving technology to perfection.

Today, we produce solid pieces of ad technology to empower brands, agencies, and networks. We make ad tech accessible, transparent, and effective for our clients. On the other side, we are flexible, friendly, and value the human approach to the business.

📈Your Responsibilities:

• Increasing clients’ profitability (helping them spend more and earn more);
• Onboarding clients (teaching them about new functionality and product updates);
• Conducting platform demos for potential clients as needed;
• Data analysis, inventory management, and assistance in campaign launches;
• Upselling clients as needed;
• Handling critical/complex/high-priority issues, and making independent decisions regarding team issues;
• Obtaining, aggregating, and communicating customer feedback to product and business teams (measuring customer satisfaction and expectations of working with the product).

🪄Your Experience & Skills:

• Fluent English skills;
• Experience in launching advertising campaigns and working with self-serve traffic buying platforms, as well as experience in traffic buying on the side of a direct advertiser (product owner) would be a plus;
• Experience in account management and upselling;
• Experience in conducting monthly calls with clients and the finance department;
• Ability/willingness to work independently;
• Using common sense and a sense of urgency in the decision-making process when assessing problems/situations;
• Ability to communicate effectively with clients, show empathy, help the client, and teach them (since our goal is to build trusting relationships with the client and be confident that our product truly helps their business).

💎We offer:

🔹 Great team ready to assist and give feedback on any stage to celebrate great results together;

🔹 Ongoing opportunities and personal growth in a leading ad tech company;

🔹 Flexible working hours (start your day between 9:00 and 11:00);

🔹 Wellbeing program;

🔹 PE accounting support;

🔹 Paid vacation and sick leaves;

🔹 Social events;

🔹 Good salary in USD that matches your skills and experience.

📌Interview stages:

🔸 Introduction to Epom (30 minutes): We’ll meet on Google Meet, get to know each other, and of course, discuss your experience and skills.

🔸 Interview with the Head of Sales and Team Lead (1 — 1.5 hours): We’ll meet on Google Meet / in our office for a detailed discussion about the position. We’ll discuss any questions you may have, and there will be a few case studies from the Head of Sales.

🔸 Job Offer: We’ll make you an offer that’s impossible to refuse, and we’ll be eagerly waiting to welcome you to our Epom team😎.

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

– Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
– Presenting promotions, bonuses, and special offers tailored to client needs.
– Collecting and analyzing client feedback regarding product and service quality.
– Handling incoming requests via email and other communication channels.
– Providing consultations and support to clients, resolving issues and answering questions.
– Ensuring sufficient coverage of the active client base.
– Developing clients and converting active users into the VIP segment.
– Building long-term relationships and increasing client loyalty through a personalized approach.
– Handling objections and complex client cases effectively.
– Collaborating with internal teams to improve client experience.
– Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

– Fluent German (C1 or higher) — this is a must.
– Strong communication skills and confidence in client interactions.
– Ability to listen carefully and deeply understand client needs.
– High level of empathy and a client-oriented mindset.
– Ability to handle objections and complex cases.
– Experience working with European markets is a plus.
– Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

– Background in sales or client-facing roles.
– Experience in call centers or working with clients on weekends.

What we offer:

– Schedule: 5/2 from 12:00 to 21:00, with a future transition option to 3/4 from 12:00 to 22:00.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive and friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Team buildings, birthday greetings, and real human connection beyond work.
– Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀

We are looking for a proactive and strategic Account Manager to join Dinarys GmbH and drive long-term client success. In this role, you will own client relationships end-to-end during the delivery phase, ensuring transparency, growth, and high-quality service.

You’ll act as the key bridge between clients, delivery teams, and internal stakeholders—balancing operational excellence with strategic account development.

Key Responsibilities

• Own and manage client relationships during the delivery phase
• Ensure clear and structured reporting to stakeholders
• Handle escalations and resolve issues in a timely manner
• Identify and drive upsell opportunities within existing accounts
• Develop account growth plans, highlighting risks and blockers
• Collaborate closely with Solution/Delivery teams to ensure alignment
• Contribute to and execute account strategy
• Maintain strong proactive communication with clients
• Manage legal and contractual processes:
  • Preparation and coordination of documentation
  • Ownership of signatures and approvals
  • Responsibility for Statements of Work (SoW) and contracts during delivery
• Support marketing initiatives:
  • Work with clients to collect testimonials and reviews on platforms

  • Strengthen client advocacy and brand presence

     

Requirements

• Proven experience as an Account Manager / Customer Success Manager / Project Manager in IT or digital services
• Strong experience managing clients during delivery phases
• Experience with contracts, SoW, and legal documentation processes
• Demonstrated ability to upsell and grow accounts
• Strong stakeholder management and communication skills

• High level of proactivity and ownership

   

Languages:

• English — B2+

   

Nice to Have

• Experience working with distributed teams

• Background in eCommerce / digital product development

   

What We Offer

• Opportunity to work with international clients and complex digital products
• High level of ownership and impact on business growth
• Collaborative and transparent work environment

🏢 About the company

We are a company with over 7 years of experience developing our own private label brands in the cosmetics and supplements niches.

Our project operates on Amazon US, CA, and AU, with 15–20 active SKUs and 8 unique products. We regularly develop our existing assortment and launch new products.

🚀 About the role

We are looking for an Amazon Marketplace Manager to take ownership of the account’s daily operational and technical management.

You will keep listings and the catalog up to date, coordinate content updates, improve conversion, resolve technical issues with Amazon, monitor advertising performance, coordinate product launches, and establish structured processes and reporting.

You will work closely with a PPC specialist, a designer, and a compliance specialist. You will have team support for new product launches, with an existing launch process already in place.

This role requires hands-on Seller Central experience, the ability to identify problems independently, propose solutions, and follow tasks through to completion.

❗ We are considering only candidates who speak Russian or Ukrainian for day-to-day team communication. 

💼 Working Conditions

🏡 Format: 100% remote.

⏳ Employment: Full-time.

🕒 Schedule: European working hours.

💰 Fixed salary: $2,000–2,500 per month.

🎯 Potential bonus: Based on achieving agreed KPIs.

🔍 Requirements

✅ At least 2 years of hands-on experience with Amazon Seller Central.

✅ Experience working with Amazon US.

✅ Experience independently managing listings and catalogs.

✅ A solid understanding of Amazon catalog structure.

✅ Experience creating and updating listings, variations, and A+ Content.

✅ Ability to work with flat files.

✅ Experience resolving technical issues through Seller Support.

✅ Understanding of the factors that influence CTR and conversion.

✅ Basic understanding of Amazon PPC.

✅ Ability to analyze data and turn insights into specific actions.

✅ Strong written English and intermediate spoken English for communicating with Amazon support.

✅ Strong attention to detail.

✅ Ability to prioritize independently.

✅ A proactive approach and the ability to follow tasks through to completion.

➕ Nice to have

🔹 Experience working on projects with 10 or more SKUs.

🔹 Experience with compliance-sensitive product categories.

🔹 Experience collaborating with compliance specialists.

🔹 Hands-on experience setting up Amazon PPC campaigns.

🔹 Practical experience in supply chain and inventory management.

🔹 Experience creating FBA shipments.

🔹 Experience communicating with suppliers, logistics providers, and 3PLs.

🔹 Experience with Helium 10, Pacvue, Data Dive, or similar tools.

🔹 Proficiency in Google Sheets and Excel.

🔹 Experience creating SOPs, checklists, and reporting systems.

🔹 Experience with Brand Analytics, Search Query Performance, and Manage Your Experiments.

🔹 Understanding of Amazon business unit economics.

⚙️ Responsibilities

📌 Seller Central and catalog management

❇️ Create and update listings.

❇️ Manage titles, bullet points, descriptions, backend search terms, and product attributes.

❇️ Upload and update images, videos, A+ Content, Premium A+, and Brand Story.

❇️ Create and edit parent-child variations.

❇️ Work with flat files and bulk catalog updates.

❇️ Resolve suppressed and inactive listing issues, as well as stranded inventory issues.

❇️ Resolve issues with categories, browse nodes, attributes, and variations.

❇️ Ensure information displays correctly on product detail pages.

❇️ Work with Brand Registry and other Amazon tools.

🎨 Listing content and conversion

❇️ Conduct regular listing audits.

❇️ Analyze competitors, their positioning, content, reviews, and competitive advantages.

❇️ Prepare clear design briefs for images, infographics, and A+ Content.

❇️ Create and update written content.

❇️ Ensure content complies with Amazon requirements.

❇️ Analyze CTR, Unit Session Percentage, conversion, returns, reviews, and Voice of the Customer.

❇️ Develop hypotheses for improving listings.

❇️ Run and analyze A/B tests through Manage Your Experiments.

❇️ Ensure agreed changes are implemented.

📞 Amazon support

❇️ Create and manage Seller Support cases and make support calls.

❇️ Prepare requests, supporting documents, and clear arguments.

❇️ Escalate unresolved issues.

❇️ Follow cases through to full resolution.

❇️ Resolve issues related to the catalog, content display, inbound inventory receiving, and lost inventory.

❇️ Maintain a knowledge base of cases and solutions for recurring issues.

🚀 New product launches

❇️ Maintain a launch checklist.

❇️ Create and prepare listings.

❇️ Coordinate copy, images, A+ Content, and other launch materials.

❇️ Assign tasks to the designer and other specialists.

❇️ Ensure products are ready to launch on Amazon.

❇️ Coordinate launches with the PPC specialist.

❇️ Oversee coupons, promotions, and other promotional tools.

❇️ Monitor post-launch results.

📈 PPC coordination

Independently managing advertising campaigns is not required.

❇️ Monitor overall advertising effectiveness.

❇️ Communicate regularly with the PPC specialist.

❇️ Analyze ACoS, TACoS, ROAS, CTR, CVR, spend, and sales.

❇️ Identify issues and assign tasks to the PPC specialist.

❇️ Track the implementation of agreed changes.

❇️ Assess advertising results alongside listing conversion, organic rankings, and inventory levels.

❇️ Contribute to promotion strategies for new and existing products.

📊 Analytics and reporting

❇️ Prepare weekly account performance reports.

❇️ Monitor sales, traffic, conversion, advertising, and inventory levels.

❇️ Maintain a list of issues, risks, and priorities.

❇️ Maintain a task board for ongoing work.

❇️ Prepare recommendations for product development and growth.

❇️ Evaluate the results of implemented changes.

Each report should include conclusions, priorities, and specific recommendations for next steps.

📦 Supply chain — an optional area of responsibility

Depending on your experience, your responsibilities may also include:

❇️ Monitoring FBA inventory levels.

❇️ Calculating inventory requirements.

❇️ Planning orders and replenishments.

❇️ Managing reorder points and safety stock.

❇️ Creating FBA shipments and shipping plans.

❇️ Preparing shipment labels and instructions.

❇️ Communicating with suppliers, logistics providers, 3PLs, and prep centers.

❇️ Tracking production, dispatch, delivery, and inventory receiving.

❇️ Resolving receiving discrepancies.

❇️ Preventing stockouts and excess inventory.

Supply chain expertise is not required, but it will be a significant advantage.

🎯 Expected results within the first three months

🔹 All active ASINs have been audited.

🔹 Identified issues have been documented and prioritized.

🔹 A backlog covering listings, content, and technical issues has been created.

🔹 All ongoing Seller Central tasks are under control.

🔹 A system for managing Seller Support cases is in place.

🔹 Clear weekly reporting has been established.

🔹 Improvement hypotheses for priority listings have been developed and implemented.

🔹 A new product launch checklist has been created.

🔹 Technical and operational Amazon work runs systematically without constant oversight.

📋 How we will evaluate performance

🔹 Meeting deadlines.

🔹 Speed and quality of technical issue resolution.

🔹 Catalog and listing quality.

🔹 Quality of briefs.

🔹 Number and quality of implemented improvements.

🔹 CTR and conversion trends for priority ASINs.

🔹 Reporting transparency.

🔹 Timely identification of risks.

🔹 Quality of team communication.

🔹 Independence and the ability to follow tasks through to completion.

Working terms

🎁 Benefits

🚀 An established project and product development

Work on an established Amazon project with the opportunity to influence products, content, and the development of the company’s own brands.

🤝 Direct communication and fast decisions

Direct interaction with business owners and fast decision-making without unnecessary bureaucracy.

🧠 Autonomy

A high level of independence in managing Amazon operations, with the opportunity to propose solutions and implement improvements.

📈 Professional growth

The opportunity to expand your role into an Amazon Operations Lead position.

🚀 If you have hands-on Amazon Seller Central experience, can independently manage a catalog, resolve technical issues, and implement improvements, we would love to hear from you.

About Yanarchy

Yanarchy is an LA-based talent agency that partners with bold, ambitious creators to help them scale their impact. We're not just an agency - we're building an ecosystem of tools and monetization products rooted in real creator-economy expertise.

About the Role

We’re hiring a Senior Client Success Manager to own the day-to-day health of a portfolio of high-value Talents. You will identify risks early, understand what is causing them, and coordinate Traffic, Sales, and Operations to resolve them.

This role is responsible for turning Talent feedback, performance signals, and delivery issues into clear actions: gathering the right people, defining owners and deadlines, following up on execution, and escalating when needed. You will also identify recurring issues and improve the processes behind them.

Your focus is Talent retention, satisfaction, capacity, and consistent content delivery — not simply passing messages between Talent and internal teams.

What You'll Own

Talent Relationship Strategy & Retention

• Own the health and retention of an assigned portfolio of Talents, with clear accountability for churn and satisfaction outcomes.
• Design and run a proactive check-in cadence that surfaces workload, morale, and capacity issues before they become problems.
• Build recovery and re-engagement plans for at-risk Talent, and track execution to close.

• Identify and act on early disengagement signals, even when Talent says "all good." Use behavioral patterns, delivery consistency, communication quality, workload, and performance data to assess the real health of the relationship.

   

Cross-Functional Leadership

• Own the cross-functional resolution of Talent-impacting issues. When internal departments’ decisions create risk for Talent satisfaction, performance, capacity, or retention, identify the root cause and drive the resolution.
• Convene the appropriate team leads, collect the necessary context and feedback, define a clear action plan with owners and deadlines, and track execution through resolution.
• Represent the voice of Talent in internal strategy conversations, balancing growth targets against Talent wellbeing and capacity.

• Challenge assumptions and escalate when needed. You are expected to bring a clear recommendation and drive a decision when priorities conflict across departments.

   

Communication & Operational Excellence

• Own how Talent stays informed — company updates, experiments, policy changes, best practices — and set the standard for how that communication is structured and timed.
• Set and enforce SLAs for response times and issue resolution across your portfolio.

• Drive clean, structured documentation: meeting summaries, decisions, owners, and deadlines tracked in ClickUp.

   

Content Activation & Delivery

• Own the briefing process end-to-end: goal, angle, format, length, deadline, and quality bar, with zero ambiguity for Talent or internal teams.

• Track delivery against plan and unblock issues before they become missed deadlines.

   

Conflict Resolution & Decision-Making

• Identify misalignment early and bring data-backed solutions to the table, not just problems.
• Facilitate decisions across stakeholders and define fallback plans when things don't go as expected. When an issue is recurring, identify the process failure behind it and initiate improvements to prevent it from happening again.

What You Bring

• 4+ years in Client Success, Talent/Creator Management, or a senior Personal Assistance/Executive Support role, with direct ownership of relationship outcomes.
• Fluent, polished English (written and spoken) with a strong command of US business communication norms — you know how to set expectations and hold a hard conversation without damaging trust.
• A track record of independently managing complex escalations across multiple teams: diagnosing root causes, aligning stakeholders, driving decisions, and holding owners accountable for execution.
• Sharp prioritization and structured execution: deadline management, checklist/systems thinking, and clean written communication.

• Working fluency with ClickUp and Google Workspace; comfortable reading dashboards and drawing conclusions from basic analytics.

   

Nice to Have

• Prior experience specifically in Talent or Creator Management.
• Familiarity with digital media, traffic acquisition, or sales processes.
• Understanding of influencer operations and content production workflows.

What We Offer

• Fully remote role on a lean, ambitious team with minimal red tape.
• Competitive, performance-based compensation with real room for growth.
• Paid vacation, sick leave, and personal days off.
• Direct influence over how the Client Success function is built and scaled.
• A fast feedback loop and genuine ownership over your ideas.