Jobs

We’re looking for a creative person who can help us produce short-form ai video content for marketing and social media.

This role is for someone with a good visual eye, a feel for modern content, and an interest in using new tools — including AI — as part of the creative process.

About us

TICKETS is a travel-tech product built by the bxnda.com team.

We create and grow flight ticket aggregators across 80+ countries.

We work with international audiences and test a lot of content across different formats and markets. We’re looking for someone who can help us make better short-form content for growth and brand visibility.

What you’ll do

• Create short-form video content for social media and marketing
• Turn ideas into simple, strong visual formats
• Edit and adapt content for different platforms
• Work with scripts, hooks, pacing, and visual presentation
• Use AI tools where they help improve speed or creative output
• Experiment with new formats, styles, and approaches
• Work with the team on content ideas and execution

What we’re looking for

• Good taste and a feel for short-form video
• Interest in content creation, editing, internet culture, and trends
• Basic experience in video/content creation is a plus
• Experience with AI tools is a plus
• Ability to work fast, learn fast, and try different approaches
• English for work communication

Nice to have

• Experience with TikTok, Instagram Reels, UGC, or ad creatives
• Experience with CapCut, Runway, Kling, Pika, Midjourney, HeyGen, or similar tools
• Understanding of hooks, pacing, and what makes content watchable
• Interest in travel or startup environments

What we offer

• Salary: $1500–$2000, depending on level
• Office in Kyiv or in Warsaw
• Access to modern AI and creative tools
• Direct work with founders
• Fast feedback and real room to grow

How to apply

Please send:

• 2–3 examples of videos or content you made

  (it does not matter whether they were posted publicly or made for yourself / freelance / tests)

• a few words about the tools you use

We are looking for a highly skilled specialist at the intersection of management, development and product logic for an international IT project. We need someone who can take charge of product development, manage a team and build a CRM system using modern technologies, including AI/ML.
 

Responsibilities:

• Managing the development team (developers, analysts)
• Full cycle of CRM system launch and development
• Designing product architecture and logic
• Setting tasks and monitoring their completion
• Managing the project from both a technical and product perspective
• Participating in the implementation of machine learning and AI-based solutions
• Optimising processes and improving team efficiency
• Liaising with the business side and participating in decision-making
   

Requirements:

• At least 3 years’ experience in team management (Team Lead / Tech Lead / Head)
• Experience in developing CRM systems or complex B2B products from scratch, involving large volumes of structured data (registers, complex filtering, reporting) Proficiency in Python 
• Understanding of machine learning and AI principles (practical experience would be an advantage)
• Experience working with complex system architecture
• English level — B2+
• Ability to independently lead a project and make decisions
   

Would be an advantage:

• Experience with product analytics or scoring
• Experience in FinTech / high-load systems
• Experience launching products from scratch

Conditions:

• Relocation to Cyprus (relocation support)
• Competitive salary Influence on the product and key decisions
• International team

• Long-term project

   

Boosteroid is one of the world’s Top-3 cloud gaming services, alongside Microsoft and NVIDIA.
Our platform allows users to play top-tier PC games on any device: laptops, smartphones, tablets, or Smart TVs.
Boosteroid operates its own GPU infrastructure across 27 data centres on three continents.

We are currently looking for Middle C++ Developer.

Responsibilities:

• Design and implementation of network-oriented cross-platform Qt/QML native applications (Linux/MacOS/Windows, userspace)
• Emphasis on generic design with careful memory and processing considerations.
• Design and implement new modules and features, as well as evolve existing ones.
• Regular communication with the remote team.

Requirements:

• 3+ years of professional C++/Qt/QML experience, with at least one shipped cross-platform desktop product.
• Strong knowledge and experience in C++ development, confidently use C++17 as a baseline, and be comfortable reading and borrowing C++20 features.
•  Solid Qt/QML/QtQuick (UI, resources/qrc, translations, platform conditionals, QSettings, QApplication lifecycle).
•  Graphics/media basics: OpenGL probing, ffmpeg/H.26x decoder usage, platform-specific GPU paths (DX9/11, VAAPI/VDPAU, ANGLE).
•  Solid understanding and experience with multithreading.
•  Networking familiarity (WebSockets/HTTP).
•  Knowledge of shell scripting and Python

 Will be a plus:
Experience with Android OS and Android TV.

We offer:
• Fast career growth in an international tech company;
• Competitive compensation package;
• Performance-based bonuses;
• Flexible and comfortable working environment;
• Paid vacation and sick leave.
 

We’re looking for a Part-Time Farmer FB accounts (Dating Vertical)
 

We’re seeking a specialist to build and maintain a stable, secure, and scalable Facebook account infrastructure for advertising in a fast-growing dating project - on a project-based / part-time basis.

If you understand Meta from the inside, enjoy the farming process, and know how to avoid bans while scaling safely, we’d be happy to meet you 😎
 

Why you’ll like working with us

• Fully remote - work from anywhere.
• Flexible schedule - focus on results, not hours.
• Minimal bureaucracy - full ownership of your tasks.
• A live, fast-scaling product in the dating niche.

• Competitive compensation + project-based bonuses for stability and successful scaling.

   

What you’ll do (project-based / part-time)

• Farm and warm up FB accounts, Business Managers, and Ads Accounts.
• Build and maintain stable infrastructure: BMs, roles, payment methods, limits, fan pages, pixels.
• Launch safe warm-up campaigns and gradually increase spend and load.
• Handle moderation, verifications, and appeals.
• Build decentralized setups: backup accounts, backup BMs, and fallback schemes.
• Buy, rent, recover, and manage accounts from various sources.
• Work with pixels and conversions: creation, setup, audience transfer, backups.
• React quickly to bans and switch to backup infrastructure.

• Adapt processes to Meta policy updates and platform changes.

   

Requirements

• Experience in dating vertical is mandatory.
• 1–2+ years of experience in account farming / warming.
• Deep understanding of warm-up mechanics and real-user behavioral patterns.
• Ability to build proper account and BM “legends” and clean structures.
• Hands-on experience with moderation, appeals, whitelists / allow-lists.
• Skills in safe scaling and minimizing chain bans.
• Experience with pixels, conversions, and audiences.
• High level of autonomy and fast reaction to account blocks.

• Solid understanding of Meta policies and ability to adapt quickly.

   

Nice to have

• Proactive mindset spotting risks before they become problems.
• Genuine interest in farming and maintaining “live” accounts.

• Strong system thinking and focus on scalability.

   

⚡ Part-time / project-based format only: high autonomy and fast response to account issues are essential.

If you’re looking for new challenges, enjoy complex infrastructure tasks, and want to grow together with a fast-scaling dating product, we’d love to hear from you 🙂

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

The future of Web3 starts with you — join us as an Business Development Manager!

Requirements:

— Proven experience in business development, sales, or partnerships.
— Experience in fintech, cryptocurrency, or B2B is highly preferred.
— Strong negotiation and closing skills with experience engaging decision-makers and executives.
— Solid understanding of the European market, including experience working with marketplaces and retailers.
— Ability to develop and implement scalable business models and adapt strategies based on market changes.
— Excellent communication, presentation, and relationship-building skills.

Responsibilities:

— Identify and develop new business opportunities through networking, outreach, and industry connections.
— Build and manage your own sales pipeline.
— Recruit, onboard, and manage your own Sales Development Representative (SDR*)* team to scale prospecting efforts.
— Develop and implement sales strategies to achieve revenue targets and business growth objectives.
— Identify new partnership opportunities with marketplaces and strategic partners across Europe.
— Build and maintain strong relationships with existing and prospective clients.
— Manage negotiations and close partnership agreements at the decision-maker level.
— Conduct market research to identify industry trends, the competitive landscape, and new growth opportunities.
— Monitor market dynamics and adjust strategies accordingly.
— Prepare business proposals, sales presentations, and partnership agreements.
— Lead contract negotiations and ensure successful deal closure.
— Work closely with marketing, product, and operations teams to ensure a seamless client experience.
— Align internal stakeholders around business development initiatives.
— Track sales metrics and pipeline performance.
— Analyze sales data and report progress to senior management.
— Represent the company at industry events, conferences, and networking opportunities to strengthen brand visibility and build strategic relationships.

We offer:

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
 

Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 22 business days of paid leave.
— Additional days off for national holidays.
— Health insurance.

WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.

We are the creators of a new fintech era!
Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,200 professionals united by a shared vision of shaping the Web3 future.
We are building our own blockchain ecosystem, ensuring maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT, and VISA.

The future of Web3 starts with you — join us as a Sales Development Representative
 

Requirements:

— 3–5 years of experience in lead generation, SDR, sales, or customer-facing roles
— Experience in fintech, SaaS, payments, financial services, or iGaming is preferred
— Bachelor’s degree or equivalent practical experience
— Strong written and verbal communication skills
— Confidence in cold outreach and objection handling
— Ability to quickly understand complex fintech products and solutions
— Analytical mindset with strong attention to detail
— Strong time management and self-motivation in a high-activity environment
— Experience with CRM systems (Pipedrive or similar) and outreach automation tools is preferred

Responsibilities:

— Identify and research potential customers
— Conduct prospecting and outreach campaigns via LinkedIn and other social networks, phone, email and various digital channels
— Maintain consistent activity to meet outreach and pipeline targets
— Qualify prospects, understand prospect pain points related to payment operations, banking, or compliance
— Identify decision-makers and financial flows in the target client category
— Schedule meetings or demos with sales qualified leads for Business Development Manager
— Accurately update CRM systems (PipeDrive): Maintain clean lead data and detailed qualification notes
— Meet or exceed monthly/quarterly SQL (Sales Qualified Lead) targets
— Work closely with Business Development Manager to ensure smooth lead handoff
— Provide context on prospect needs, urgency, and stakeholders
— Collaborate with marketing on campaign feedback and lead quality
— Accurately represent product capabilities and licensing scope

We offer:

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
 

Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 22 business days of paid leave.
— Additional days off for national holidays.
— Health insurance.

WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re deepening relationships.

That’s where you come in.

We’re looking for a Head of Customer Support who doesn’t just manage tickets — you design systems that reflect care, calm, and clarity at every customer touchpoint. You know that behind every inquiry is a human being, and behind every world-class brand is a world-class support operation.

Now – who are we looking for?

You’re a people-first, process-driven leader. You can zoom out to design scalable systems and zoom in to resolve a delicate issue with nuance and empathy. You know how to build teams, train for tone, and turn everyday conversations into brand loyalty.

What You’ll Be Doing

• Lead and evolve our customer support strategy, systems, and team as we scale across markets
• Own and optimize support operations, including SLAs, workflows, ticket routing, and knowledge management
• Design and implement feedback loops that turn customer insight into product, policy, and experience improvements
• Track and report on core CX metrics (CSAT, response time, resolution rate, etc.) to inform team performance and company decisions
• Oversee our support platforms and ensure tool usage is efficient, integrated, and evolving
• Build and nurture a high-performing team — from hiring to training to coaching
• Partner with Marketing, Product, and Ops to ensure seamless communication and aligned customer touchpoints
• Lead crisis response, escalations, and sensitive communications with clarity and care

What You Bring

• Proven experience leading customer support or CX teams in a high-growth DTC or e-commerce environment
• Strong command of support platforms (e.g., Zendesk, Shopify, Klaviyo) and automation tools
• Operational mindset: you love process design, SOPs, and scalable systems
• Deep understanding of CX metrics and the ability to use data to drive continuous improvement
• Experience managing remote teams across multiple time zones
• A calm, proactive, solutions-first approach to customer challenges

Nice-to-Haves

• Familiarity with U.S. consumer expectations and CX best practices
• Experience with health & wellness, lifestyle, or mission-driven brands
• Background in customer lifecycle, retention, or post-purchase engagement strategy

Why Work With Us

We don’t treat customer support as an afterthought — it’s central to our brand and business.

You’ll help shape how we show up in the world: consistently, compassionately, and with conviction.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you believe great customer support is about connection, consistency, and care — and you're ready to build something that truly matters — we’d love to hear from you.

Let’s make things worth remembering.

About Yanarchy

Yanarchy is a Los Angeles–based talent management agency working with media creators and digital talents as scalable businesses. We focus on sustainable growth, strong monetization models, and long-term value by combining creativity with disciplined financial and operational execution.

At Yanarchy, audience relationships are managed as structured revenue systems — where CRM, lifecycle communication, and data-driven decisions play a key role in long-term monetization.

The Role

We are looking for a Lead CRM Manager who will own and scale our CRM and subscriber lifecycle strategy with a strong focus on revenue generation.

This role goes far beyond traditional email marketing. You will architect and operate a high-performance CRM sales engine designed to maximize subscriber monetization through targeted messaging, automation, and continuous experimentation.

Your success will be measured not by open rates, but by Revenue Per Subscriber (RPS), Conversion Rate, and Net Revenue generated through CRM channels.

What You Will Do

CRM Strategy & Lifecycle Management
Develop and execute a CRM roadmap focused on maximizing subscriber lifetime value (LTV) and long-term engagement.

High-Volume Monetization Campaigns
Plan, schedule, and optimize mass messaging campaigns promoting exclusive digital content (PPV).

Segmentation & Personalization
Segment the subscriber base based on behavioral signals, engagement patterns, and spending habits to deliver highly targeted offers.

A/B Testing & Optimization
Continuously test subject lines, hooks, media formats, pricing tiers, and campaign timing to identify high-converting approaches.

Funnel & Automation Development
Build and optimize lifecycle flows such as Welcome, onboarding, retention, and win-back sequences to reduce churn and reactivate dormant subscribers.

Performance Analytics
Track campaign performance and provide regular reporting on revenue, conversion rates, and ROI, turning insights into actionable improvements.

Candidate Expectations

• 3+ years of experience in CRM, lifecycle marketing, or retention marketing
• Strong data-driven mindset with experience working with revenue-focused KPIs
• Experience managing high-volume messaging campaigns and automated CRM flows
• Understanding of monetization funnels, subscriber behavior, and retention mechanics
• Ability to analyze performance data and translate insights into strategic actions
• Comfortable working with CRM tools, analytics dashboards, and automation systems
• English level B2+ for working in an international environment

Core KPIs

• Net Revenue generated through CRM channels
• Conversion Rate of subscribers purchasing PPV content
• Retention Rate and subscriber engagement over time
• Revenue Per Subscriber (RPS) and overall monetization efficiency
   

What We Offer

• Fully remote work in an international team
• Direct ownership of a key revenue channel
• A fast-paced environment focused on experimentation and optimization
• Performance-based bonuses tied to results
• Paid vacation, sick leave, and personal days off
• A culture that values initiative, clarity, and measurable outcomes

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.
This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.
Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

What we're looking for:
 

• Completed relevant PM courses or certifications
• Strong motivation to grow in project management and build a career in IT
• English level B2+
• Attention to detail and a structured, responsible approach to work
• Basic understanding of task prioritization and team communication
   

What you'll be doing:
 

• Supporting the PM team throughout the project lifecycle - from pre-sales to delivery
• Assisting with daily, weekly, and monthly planning under mentor guidance
• Working with technical documentation and helping keep it up to date
• Tracking tasks, deadlines, and workload across projects
• Preparing status updates and progress reports for the team and stakeholders

What We Offer:
 

• Working hours aligned with US time zones, typically 16:00–00:00 Kyiv time.
• English lessons to support clear and confident communication.
• Paid vacation and sick days.
• Fully remote work.
• Opportunities for professional growth within the team.
• Structured, personalized onboarding to help you ramp up effectively.

Hiring stages: Recruiter screening → Skills assessment interview → Final culture fit interview.

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency.
 

SAP Ecosystem Knowledge, AI:

Deep understanding of SAP SuccessFactors and other relevant SAP modules (e.g., SAP S/4HANA, SAP IBP, SAP Analytics Cloud).

Awareness of SAP’s AI offerings, including embedded AI features and integration options.

Experience with data analytics, predictive modeling, and data-driven decision-making.

Familiarity with SAP’s AI tools (e.g., SAP AI Core, SAP Business Technology Platform, SAP Data Intelligence).

Business Process Analysis:

Ability to map and analyze HR, supply chain, and other business processes to identify opportunities for AI-driven improvements.

Solution Architecture:

Skills in designing end-to-end solutions that integrate AI into business processes.

Understanding of cloud architectures, data integration, and security considerations.

Project Management & Strategy:

Experience in leading digital transformation or AI adoption projects.

Ability to develop ROI analyses for AI initiatives.

Stakeholder Management & Communication:

Strong communication skills

Ability to translate complex AI concepts into actionable business recommendations.

Consulting Experience:

Prior experience in SAP consulting

Moon Active is one of the world's fastest-growing mobile game companies, providing top-quality gaming entertainment that is enjoyed by millions of players across the globe.

Over the past five years, we have grown from 100 team members to over 2,000. We’re looking for incredible people who have a desire to create, develop and deliver an out of this world game experience. Become a part of our talented and data-driven team, join the Fun side of the Moon!

We’re looking for a highly experienced, versatile and passionate Technical Artist to join our growing team. As a Technical Artist, you’ll work closely with our game design and development team to shape our production pipeline while creating innovative playable ads (responsive mini-games) that reach millions of users worldwide. 
 

Responsibilities

• Animate and integrate 2D/3D assets and visual effects into playable ads, ensuring they are both beautiful and performant.
• Build game mechanics and levels, focusing on the "juice" polish, feel, and visual feedback.
• Design and optimize workflows for exporting assets from creative tools (Photoshop, Blender) into the playable pipeline.
• Implement advanced optimization techniques (texture packing, draw call reduction, asset compression) to keep playables under strict 2MB–5MB limits.

Requirements

• Proven experience creating animations for mobile games, UI animations, visual effects and character animations.
• Experience working with media creation tools such as Adobe photoshop, After Effects and Blender.
• Experience leveraging AI tools (assets generation, code assistance, or automation) to accelerate the creative pipeline.
• Passion for solving problems.
• Self-organized, proactive and self-taught.
• Strong ownership of tasks and ability to work independently.
• Enthusiastic about new technologies, mobile in particular.

*** Please attach a portfolio with examples of your animation projects
 

Advantages

• Experience working in a web development environment (Node.js, Pixi.js, Three.js)
• Experience animating with on of: DoTween, Tween.js, GSAP
• Experience writing GLSL or working with custom shaders for web-based visual effects.

Benefits

Why join Moon Active? 

• Be part of a leading global mobile gaming company with a unique product enjoyed by millions;
• Thrive in an exceptional, innovative, and dynamic environment;
• Enjoy full transparency and open communication with talented colleagues across teams;
• Take advantage of tremendous opportunities for professional growth and career advancement within a rapidly expanding company;
• Influence and help build personalized product experiences that impact millions of users worldwide.

We offer

• Generous compensation; paid vacation and sick leave;
• Extensive medical and life insurance coverage for you and your family;
• CrossFit & running classes at the office and MultiSport card;  
• Comfortable and modern office located on Królewska 16 street in Warsaw;
• Free daily breakfasts and lunches, and a fully stocked kitchen with snacks and fruits;
• Latest tech equipment, including macOS devices;
• Training & Development/Tuition reimbursement;
• Friend Referral Program with generous bonuses;
• Fun and collaborative workplace culture with regular Friday Happy Hours and team gatherings;
• Relocation bonus for candidates moving to Warsaw;
• Bicycle and Car parking.

We Play to Win! We Play it Smart! We Play as a Team!

We are committed to investing in our employees and fostering a workplace that champions innovation, creativity, and collaboration. At Moon Active, we empower our team members to unleash their potential and achieve remarkable results every day. We encourage bold decision-making and believe that every individual has a significant impact on our success. Join us and level up your career in a supportive and high-achieving environment!

Affiliate Team Lead (Africa)
 

About the Role

We are looking for an experienced Affiliate Team Lead to drive and scale our affiliate program across African markets. You will own the regional strategy, lead a team of affiliate managers, and ensure sustainable growth through high-quality partnerships.
 

Responsibilities

• Own and execute the affiliate strategy across African markets.
• Lead, mentor, and develop a team of Affiliate Managers (hiring, onboarding, performance management).
• Scale partner acquisition: source, negotiate, and close high-value deals.
• Oversee key accounts and support the team in managing top-tier partners.
• Analyze partner performance (Power BI or аналогичные инструменты), identify growth opportunities, and optimize results.
• Define and improve commercial models (CPA, RevShare, Hybrid, Fixed).
• Ensure traffic quality and compliance with agreements.
• Work cross-functionally with marketing, product, content, and design teams.
• Build and expand a strong affiliate network in the region.
• Monitor market trends, competitors, and new opportunities in Africa.

Requirements

• 4+ years of experience in Affiliate Marketing, including at least 1 year in a Lead / Senior role.
• Proven hands-on experience in African markets (mandatory).
• Strong existing network of affiliate partners in the region.
• Experience with platforms/tools: BetB2B, Slack, Jira, Power BI (or similar).
• Deep understanding of key metrics: CR, NGR, ARPU, LTV, FTD.
• Strong leadership and team management skills.
• Experience structuring and negotiating high-value deals.

Skills

• Strategic thinking with strong execution skills.
• Advanced analytical mindset and data-driven decision-making.
• Strong negotiation and stakeholder management skills.
• Ability to identify fraud risks and ensure traffic quality.
• Ability to operate in fast-paced and high-growth environments.

Key Objectives

• Achieve and exceed regional targets (FTDs, deposits, revenue).
• Scale and optimize the affiliate partner portfolio.
• Build and manage a high-performing affiliate team.
• Expand into new GEOs within Africa.

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group - a global award recognizing companies with strong cultures and outstanding workplace environments.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a Customer Support Representative who will help maintain high-quality service standards and provide fast, efficient support in a dynamic, high-load environment.

Work schedule:

• 2/2 working shifts;
• 12-hour shifts. Day shift: 7:00 AM - 7:00 PM. Night shift: 7:00 PM - 7:00 AM. Latvia time;
• Includes night shifts and weekends.
   

Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.

You will:

• Communicate with users via live chat (90%) and email (10%);
• Handle multiple chats simultaneously;
• Support users with account-related questions, payments, bonuses, and general platform usage;
• Resolve customer issues in a timely and efficient manner;
• Follow internal guidelines and quality standards.

About you:

• English level B2+ (C1 preferred);
• 6+ months of experience in Customer Support or other customer-facing roles;
• Typing speed 45+ WPM;
• Strong computer skills (fast navigation, multitasking, basic Excel);
• Ability to work in a fast-paced environment;
• Strong communication and problem-solving skills;
• Attention to detail and ability to learn quickly;
• Flexibility with schedule (night shifts and weekends required).

Working at EverHelp means:

• Opportunity to work with an international product;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Send us your CV and join EverHelp.

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

We support a multi-brand social gaming platform that delivers real-time entertainment across web and mobile channels. The system includes a RESTful API and WebSocket services for live game sessions, a complex back-end supporting concurrent users and high transaction volumes, and a dynamic front-end with frequent UI enhancements. Releases occur on a weekly or bi-weekly cadence, introducing new features, bug fixes, and integrations without downtime. Ensuring end-to-end quality and reliability is critical: production issues directly affect customer engagement and revenue. The platform’s scale and continuous delivery model create demanding technical and coordination challenges, making precise test automation essential.

About the Role:

As QA Automation Lead, you will establish and grow the automation function from the ground up. You will take full ownership of automation strategy, framework design, pipeline integration, and team hiring. In the first months, you will be hands-on—writing and reviewing test code, configuring CI/CD, and guiding defect triage—while building processes and standards that ensure high test coverage and fast feedback on every pull request. You will collaborate closely with engineers and product managers, translate requirements into test plans, and coach junior QA engineers. Your work will directly impact release quality, deployment velocity, and team efficiency in a fast-paced environment where production errors have significant cost.

Key Responsibilities:

• Design, implement, and maintain automated test frameworks for UI, API, and end-to-end scenarios.
• Integrate test suites into CI/CD pipelines (e.g., GitHub Actions, Jenkins) to enforce quality gates on pull requests.
• Lead a small team of QA engineers through hands-on guidance, code reviews, and daily direction.
• Define and enforce squad-level testing standards, processes, and documentation.
• Own test coverage for assigned product areas, identifying gaps and preventing regressions before production.
• Collaborate with developers and product managers to analyze requirements and develop comprehensive test plans.
• Manage defect triage and analyze test failures, coordinating fixes and verifying resolutions.
• Continuously optimize test reliability, execution speed, and scope; surface quality risks to engineering leads.
• Drive adoption of AI-assisted testing tools and modern technologies to accelerate framework development.
• Participate in recruiting and onboarding of additional automation engineers as the team scales.

Required Competence and Skills:

• Minimum 5 years of hands-on QA automation experience owning a test automation codebase.
• Proficient with Playwright and TypeScript in a production automation framework; experience with Cypress or Selenium is acceptable.
• Strong JavaScript/TypeScript skills for developing and maintaining test scripts.
• Demonstrated experience integrating automated tests into CI/CD (e.g., GitHub Actions, Jenkins).
• Solid API testing background using tools like Postman or Supertest; experience with RESTful API and WebSocket testing.
• Deep understanding of Git workflows and agile software delivery practices.
• Proven leadership in mentoring engineers, conducting code reviews, and managing day-to-day QA operations.
• Familiarity with AI-driven testing tools and ability to evaluate their application in automation workflows.
• Excellent communication skills for articulating quality concerns to technical and non-technical stakeholders.

Nice to Have:

• Experience in gaming or entertainment software testing, especially in social or casino-style products.

Why Us:

- We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

- We provide full accounting and legal support in all countries we operate.

- We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

- We offer a highly competitive package with yearly performance and compensation reviews.

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We are looking for a Head of VIP Support!

Requirements:

• 3–5+ years of experience in client service management / VIP Support / Customer Success; experience in providing personalized support and working with VIP / Premium segments is a plus;
• Experience in the gambling industry;
• Proven team management experience (50+ people);
• Hands-on experience with KPIs, SLAs, CSAT, NPS, and other client metrics;
• Experience in developing and implementing operational standards and processes; must be able to write procedures and enforce them;
• Strong process management skills;
• Experience collaborating with cross-functional teams (Retention, Sales, Country Management, Product);
• Experience in support process automation and implementation of CRM / AI tools is a plus;
• Practical experience in achieving commercial targets: meeting sales plans, upsell/cross-sell, increasing LTV;
• Experience in planning and monitoring VIP segment sales;
• Skills in developing customer retention strategies (Ultra and above);
• Understanding of sales funnel and customer lifecycle;
• Ability to identify revenue growth opportunities within the existing portfolio;
• Risk management for churn and development of preventive measures;
• Quality control of client communications aimed at retention and reactivation;
• Willingness to work in Cyprus/Ukraine time zone;
• English B2+.

Will be plus

• Spanish language proficiency;
• Experience with concierge services.

Responsibilities:

1. Team Management and Coordination
– Organize and coordinate the VIP Support team to ensure stable and efficient operations;
– Oversee shift planning, workload distribution, discipline, and adherence to work procedures;
– Manage team headcount: participate in planning, optimize team structure;

2. Standards, Processes, and Quality Control
– Participate in the development and final approval of VIP Support service standards, procedures, and internal processes;
– Ensure compliance with established standards and processes;
– Initiate and implement improvements to enhance service quality;

3. KPIs, SLA, and Client Metrics
– Monitor and control key performance indicators (KPI, SLA, CSAT, etc.);
– Analyze deviations, risks, and factors affecting metrics;
– Prepare recommendations to improve metrics and client experience;

4. Root Cause Management and Corrective Actions
– Review root cause analyses prepared by the Project Coordinator;
– Approve corrective measures and monitor implementation;
– Evaluate the effectiveness of implemented changes and their impact on root causes.

5. Business Interaction and Sales Planning
– Align sales plans with Retention and Country Managers;
– Monitor plan execution, analyze risks and deviations;
– Ensure client service is aligned with business goals;

6. VIP Client Retention
– Ensure retention of Ultra and higher-tier clients;
– Collaborate with Retention and Country Managers on retention plans;
– Monitor achievement of client portfolio preservation goals and client status;

7. Complaints and Complex Cases
– Analyze complaints, feedback, and complex VIP client cases;
– Participate in resolving critical situations and escalations;
– Implement improvements based on client feedback;

8. Team Training and Development
– Oversee training and development of VIP Support staff;
– Conduct regular 1:1s and team sessions;
– Develop managerial and service competencies within the team;

9. Automation and Tools Development
– Initiate automation and optimization of support processes;
– Implement and develop solutions based on CRM, chat platforms, and AI tools;
– Increase team efficiency through technological improvements.

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided.
- Paid vacations, sick leave, personal events days, days off.
- Referral program — enjoy cooperation with your colleagues and get the bonus.
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
- Rewards program for mentoring and coaching colleagues.
- Free internal English courses.
- In-house Travel Service.
- Multiple internal activities.
- Other benefits could be added based on your location.