Jobs

We are supporting a large-scale digital banking transformation programme and are looking for an experienced Solutions Architect to lead the architecture of modern mobile and omnichannel banking platforms.

Location

We are primarily considering candidates based in:

• Spain
• Portugal
• Eastern Europe

Key Responsibilities

• Define and lead the solution architecture for digital banking platforms, including mobile and omnichannel services
• Produce and maintain High-Level Design (HLD) and Low-Level Design (LLD) documentation
• Design and guide microservices-based architectures for scalable, high-availability systems
• Work closely with engineering teams to ensure architectural designs are properly implemented
• Collaborate with product, security, and infrastructure teams to align architecture with functional and non-functional requirements
• Ensure solutions comply with Open Banking standards, banking security practices, and regulatory requirements
• Support API-driven architectures and integrations across digital banking ecosystems
• Communicate architectural decisions clearly to technical and non-technical stakeholders
• Contribute to architecture governance within a multi-vendor enterprise programme

Requirements

• 15+ years of experience in IT, including 7+ years as a Solutions Architect
• Strong experience designing architectures for digital banking platforms (mobile or omnichannel preferred)
• Proven expertise in microservices architecture
• Experience with Java-based backend ecosystems
• Familiarity with React-based digital platforms
• Hands-on experience with Microsoft Azure cloud architecture
• Knowledge of Open Banking frameworks and banking application security
• Experience designing high-performance, high-availability distributed systems
• Ability to produce clear HLD and LLD architecture documentation
• Experience using architecture modeling tools such as UML, Draw.io, or PlantUML
• Strong stakeholder management and collaboration skills
• English level C1 or higher

Nice to Have

• Experience working on large-scale digital banking transformation programmes
• Experience supporting mobile banking platforms
• Strong background in API-first architecture within financial services

Working Model

• First month: On-site in Dublin, Ireland, to collaborate with key stakeholders and align on the architectural foundations of the programme.
• After the initial month: The role will transition to fully remote work.

All travel and accommodation for the Dublin visit will be fully arranged and covered by the company.

Playson 🤘 is a leading online gaming supplier founded in 2012 that has developed worldwide recognition in the industry.

Our promotional features team is seeking a Senior Backend Engineer with a strong background in Node.js. This role is focused on developing and optimizing promotional features for our gaming platforms, where performance, scalability, and cutting-edge solutions are paramount.
If you’re a product-passionate person, your mind is keen to solve deep tech engineering problems, and you have a fast “PoC first” approach with a deep sense of ownership, we would love to hear from you.

To succeed in the role, you will have:

• A degree in Computer Science or related field
• Strong development experience in Node.js/TypeScript 5+ years
• Strong understanding of Async approaches
• Experience with Messaging systems like Kafka, RabbitMQ
• Experience in distributed systems
• Experience with RDBMs (MySQL, PostgreSQL etc.), CDBMs (Redshift, ClickHouse etc.), NoSQL (DynamoDB, MongoDB, etc)
• Experience in writing e2e & unit tests
• Experience with development production-ready solutions
• Hands-on product experience with Kubernetes

Would be beneficial to know:

• Understanding of enterprise development patterns
• Experienced with large-scale microservices architecture
• Experience with cloud providers (AWS, GCP, etc.)
• Active performance observation
• Gambling domain experience
• Understanding of application security and industry standards, its best practices

What will you be doing?

• Develop and maintain robust backend systems for our promotional features.
• Optimize existing systems for enhanced performance and scalability.
• Lead technical decisions and contribute to our SaaS solutions.
• Collaborate with distributed teams to innovate and implement new features.
• Ensure code and architectural excellence through reviews.
• Address complex technical challenges with innovative solutions.

What you get in return:

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Flexible Schedule: We offer a flexible work schedule to accommodate your needs
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
• Professional Development: Get reimbursement for professional development courses and training

Join us today!

Who We Are

DevOut Labs is a white-label development team delivering websites for US-based marketing agencies. More info: devoutlabs.com
 

Position Overview

We’re looking for a WordPress Developer to join our remote team.

You’ll be responsible for developing and maintaining WordPress websites, working closely with designers and other developers to deliver high-quality builds.
 

Responsibilities

• Develop and maintain WordPress websites
• Work with ACF to structure CMS fields and flexible content
• Ensure responsive layouts across devices
• Optimize website performance and loading speed
• Debug issues and implement fixes when needed
 

Requirements

• 3+ years of experience with WordPress development
• B2 English level
• Experience with ACF and custom theme development
• Good knowledge of HTML, CSS, JavaScript, and PHP
• Ability to work independently in a remote environment
 

Nice to Have

• Experience with page builders (Elementor or similar)
• Basic understanding of SEO best practices
 

What You Will Get

• Exposure to interesting and technically challenging projects
• Minimal bureaucracy and fast decision-making
• Transparent and fast communication with the team
• Opportunity to grow into React development and AI-related projects
• Salary reviews and career growth based on strong performance and achievements
 

Recruitment Process

1. Initial Interview — up to 20 minutes
2. Test Task
3. Final Interview
4. Offer

For our partner, we are looking for a Head of Sales Operations & Quality (Web3 / FinTech) 

Who They Are: 

The company is a fully confidential cryptocurrency wallet designed for businesses. They help companies operate with crypto securely, efficiently, and privately. Their team is building a product that combines cutting-edge technology, high security standards, and a seamless user experience.

They don’t need a simple "sales administrator." They need a system architect who will build an environment where the sales team thrives and closing high-value deals becomes an inevitable result of the process.

The candidate won’t be closing deals personally — they will be building the engine that makes sales seamless, scalable, and data-driven. They are scaling their next-gen crypto-processing infrastructure, and the mission is to ensure the sales force operates with surgical precision.
 

Your scope of responsibility:

• Design and implement a world-class onboarding system. The goal is to drastically reduce the "Time-to-ramp" for new team members.
• Monitor calls, chats, and negotiations to directly influence and improve the quality of client interactions.
• Master HubSpot. Optimize the funnel, automate routine tasks, and maintain data hygiene to ensure total pipeline transparency.
• Lead workshops on value-based selling and the specifics of the Web3 market. You don’t just point out mistakes; you provide the tools to fix them.
• Monitor CAC, LTV, and conversion rates at every stage. You provide the CBDO with a "health report" of the department through clear, actionable dashboards.
   

Who they’re looking for:

• 5+ years in Sales Ops, Enablement, or Quality Management within FinTech, Banking, or Crypto.
• You understand the crypto-landscape (custody, liquidity, compliance) and don’t need a dictionary to explain what a fiat on-ramp is.
• A track record of mentoring teams. You know how to turn a newcomer into a top-performer through structured coaching.
• You live by metrics. You don’t "feel" the team is doing well — you know it because the data says so.
• You hate chaos. When you see a bottleneck, your first instinct is to build a system to automate or eliminate the problem.
   

Why Join Them:

• Join a global FinTech product that’s truly reshaping the market landscape.
• Work with smart minds on complex challenges — they’re not “playing startup,” they’re building the infrastructure of the future.
• Be part of a team free from toxicity — only open dialogue, mutual respect, and real professionalism.
• Receive fair compensation — clear structure, results-driven rewards, and flexible reviews.
• Grow with them — clear goals, transparent career paths, no unnecessary bureaucracy.
• Enjoy support — English classes, continuous learning, gym benefits, and family bonuses.
• Key specialists get relocation support to Cyprus.
• Fast-tracked application process — because time matters.
   

Smart people. Big challenges. A business that builds the industry.

Light Apps Studio is seeking for experienced PPC Specialist to boost the team’s performance 🚀 If you already have experience, understand how things work, and are eager to grow — we’d love to have you on our team.

With Light Apps, you could be responsible for a portfolio of over 500 mobile products that already show positive economics, so you’ll never get bored.
 

Location: Warsaw. Office / Hybrid

Format: Full-time

Seniority: Middle+, Senior
 

What we're looking for

• 2+ years of experience as PPC/UA Manager
• Experience of working with web funnels for mobile apps
• Proficiency in Google Ads (search/display/pMax), Google Analytics and related tools
• Experience of full cycle managing PPC campaigns: launch, analysis, optimization, scale
• Experience of managing big budgets
• Understanding of the marketing funnel and the main metrics (CTR, IR, CPC, CPA, CR, LTV, ROAS)
• Proficiency in Google Sheets / Microsoft Excel
• English level — Intermediate
• Strong analytical skills with a focus on data-driven decision
• Experience of working on multiple projects
   

Nice to have

• Practical experience in any other media source (ex. Meta Ads, Bing Ads, Twitter, ASA, TikTok etc)
• Understand the workflow of mobile analytics systems (Google Firebase, Appsflyer)
• Experience of working with BI systems
   

What we offer

• A fast-growing environment with minimal bureaucracy
• Support for professional development
• 15 paid vacation days
• 15 paid sick days
• 5 paid days off
• Benefit bar

Light Apps Group is looking for an experienced ASO & ASA Specialist to lead growth across a portfolio of mobile apps utility products. 🚀 You’ll own the full cycle of store optimization and Apple Search Ads, driving installs and scaling visibility across diverse verticals!

Location: Warsaw. Office / Hybrid

Format: Full-time

Seniority: Middle+, Senior
 

What you'll do

• Optimize app store presence (metadata, visuals, keywords) for multiple iOS and Android apps
• Plan and run A/B tests to boost conversion rates
• Manage and scale ASA campaigns, including CPP usage
• Analyze performance (CPI, ROAS, LTV, retention) and report insights
• Conduct competitor and keyword research
• Work cross-functionally with marketing, product, and design teams
• Monitor trends, maintain compliance, and test new strategies
   

What we're looking for

• 3+ years of experience in ASO and ASA
• Proven track record optimizing app listings and paid campaigns
• Experience with CPP (iOS) and CSL (Google Play)
• Strong data skills and familiarity with analytics/attribution tools
• Ability to manage multiple apps in different markets
   

What we offer

• A fast-growing environment with minimal bureaucracy
• Support for professional development
• 15 paid vacation days
• 15 paid sick days
• 5 paid days off
• Benefit bar

Light Apps have launched and are scaling new Growth Department, which will essentially function as R&D within our company ecosystem. It will focus on discovering and building new sources and geos, testing hypotheses, and generating ideas. 
There is a wide scope for action here — everything depends on you!

Location: Warsaw. Office / Hybrid 
Format: Full-time 
Seniority: Middle+, Senior
 

What you'll do

• You will be responsible for finding new high-performing creatives, funnels/combinations, geos, and approaches — possibly even entirely new niches
• Continuous test launches
• Planning, launching, and optimizing advertising campaigns to attract new users
• Analyzing campaign results and optimizing performance based on key metrics (CPA, ROAS, CTR, etc.)
• Assigning tasks and requesting creatives from designers and copywriters, testing new hypotheses and creative approaches
• Monitoring competitors’ advertising campaigns and their creative strategies
   

What we're looking for

• Proven experience as a Media Buyer for mobile apps or a similar role
• Hands-on experience with multiple traffic sources (Meta, Google, TikTok, in-app, DSP networks, etc.)
• Strong skills in setting up, optimizing, and scaling advertising campaigns
• Ability to collect and interpret performance data, as well as adjust campaigns accordingly
• Experience working with large budgets will be a plus
• Creative thinking and experience in testing various advertising approaches and formats
   

What we offer

• A fast-growing environment with minimal bureaucracy
• Support for professional development
• 15 paid vacation days
• 15 paid sick days
• 5 paid days off
• Benefit bar

We are looking for an experienced Embedded Engineer to join a long-term project focused on the development of a high-end Software Defined Radio (SDR) product that has already entered commercial production and is being sold in hundreds of units. The candidate must have a strong RF orientation, preferably with hands-on experience in Software Defined Radio (SDR).

The product is a complex embedded system combining RF, FPGA, NXP processors, and high-performance networking components. You will work on core system software responsible for real-time data processing, control planes, and high-speed data paths.

This is a long-term project with no location restrictions — candidates from Ukraine and other regions are welcome.

Responsibilities

• Design and develop embedded software for an SDR platform based on NXP processors
• Implement user-space and kernel-space software components
• Build and maintain high-speed data paths inside the SDR and between external devices (PC, cloud)
• Develop and operate control planes (internal SDR logic and external integrations)
• Work on real-time software with strict performance and latency requirements
• Implement data processing pipelines using UDP/TCP/DPDK
• Ensure secure data handling (VPNs, encryption, ciphering activation)
• Collaborate within a system that includes FPGA-based processing (FPGA coding not required)
• Debug complex real-time and high-performance systems
• Participate in system-level design and optimization

Requirements

• Strong experience with embedded Linux and NXP processors
• Solid understanding of real-time software development and highly efficient C/C++ code
• Deep knowledge of networking protocols and data transport
• Hands-on experience with DPDK, UDP/TCP, and high-throughput networking
• Experience working with complex embedded systems and real-time processing
• Strong debugging skills in real-time and low-level environments
• Proficiency in C / C++, with working knowledge of Python
• Understanding of software lifecycle management, including:
  • Secure software images
  • Field-deployed software upgrades
  • Monitoring and maintenance
• Good level of English for technical communication

Nice to Have

• Knowledge of RF systems and RF signals
• Understanding of time synchronization technologies (GNSS, IEEE 1588, clock synchronization)
• Experience with security-related networking features

ATN corporation, the US industry Leader in the Intelligent Sports and Profesional Optics with Headquarters in Miami, FL is currently looking for an ambitious Junior C++ Developer (Embedded / Linux) to join our international team.

Required Technical Skills:
— Good knowledge of C++ (C++11 and newer standards)
— Understanding of core OOP principles
— Basic knowledge of STL containers and algorithms
— Comfortable working in a Linux environment (terminal, basic system tools)
— Experience using Git
— Basic understanding of build systems (CMake or Make)
— Basic understanding of multithreading concepts (mutexes, race conditions, atomics)
— Understanding of memory management concepts (stack vs heap, RAII, smart pointers)
— Basic understanding of embedded systems and digital electronics fundamentals
— Experience using AI tools (e.g., code assistants) as part of the development workflow
— English level: Intermediate (B1) or higher

Nice to Have:
— Experience with embedded Linux systems
— Experience debugging with gdb
— Familiarity with Valgrind or sanitizers
— Experience writing unit tests
— Understanding of performance considerations in resource-constrained systems

Soft Skills:
— Strong analytical and problem-solving skills
— Motivation to learn and grow in embedded development
— Responsibility and good self-organization
— Ability to work in a team and communicate clearly

We offer:

— Work in well-organized team of professionals
— Interesting and challenging tasks, opportunities for self-realization and career growth
-Paid vacation / sick leave
— Health Insurance
— Comfortable working conditions, office in the city center in Odesa|
— Flexible working hours
— Team buildings, snacks and fruits in the office
— Relocation bonus to Odesa or Sofia, Bulgaria

If you are a good fit for this position, please send your CV in English along with your salary requirements.

The position is open with a large product iGaming company that has created 100 cutting edge products, operating in 20 different markets, employing 1,300 people.

We're looking for an experienced Team Lead Developer with strong technical expertise in Node.js & React and a solid background in leadership, to join our growing fintech development team in  Lisbon, Portugal. You will lead a cross-functional team working on a payment integration platform, contributing directly to architecture, delivery, and team growth.

👉 Who are we looking for?

We're looking for an experienced Team Lead Developer with strong technical expertise in Node.js & React and a solid background in leadership, to join our growing fintech development team in Limassol, Cyprus. You will lead a cross-functional team working on a payment integration platform, contributing directly to architecture, delivery, and team growth.
 

👉 Requirements:

✔️ At least 8+ years of professional experience in the IT field.

✔️ 3+ years of experience in leadership positions.

✔️ 3+ years of commercial experience with Node.js & React.

✔️ 5+ years of commercial experience in web development.

✔️ Knowledge of JavaScript and the ECMAScript 6 standards.

✔️ Commercial experience in implementing REST and WebSockets.

✔️ Experience with Git version control system.

✔️ Experience with commercial databases, MySQL.

✔️ Experience with RabbitMQ.

✔️ Experience with Redis.

✔️Advanced level of English.

✔️ Excellent technical, diagnostic, and troubleshooting skills.

✔️ Strong leadership and organizational abilities
 

👉 Responsibilities:

✔️ Being transparent with the team about challenges, failures, and successes.

✔️ Hiring and training technical personnel.

✔️ Determining project requirements and developing work schedules for the team.

✔️ Delegating tasks and achieving daily, weekly, and monthly goals.

✔️ Liaising with team members and management to ensure projects are completed to standard.

✔️ Motivating staff and creating a space where they can ask questions and voice their concerns.

✔️ Delegating work and assignments to team members.

✔️ Collaborating with their team to identify and fix technical problems.

✔️ Lead the development of our in-house fintech platform with a focus on performance, scalability, and security.

✔️ Build and manage complex payment API integrations with banks, PSPs, and third-party services.

✔️ Contribute to full-stack development, ensuring consistency and stability across the product.

✔️ Actively participate in developing new features from concept to production.

✔️ Collaborate with product managers, designers, and stakeholders in agile workflows to ensure technical feasibility and business alignment.

✔️ Support the evolution of the architecture towards modern patterns (microservices, messaging systems, and scalable infrastructure).
 

👉 The company offers:

🧑🏻‍💻 Learning and development opportunities and interesting, challenging tasks.

✈️ Relocation package (tickets, staying in a hotel for 2 weeks).

📚 Opportunity to develop language skills and partial compensation for the cost of language classes.

🎁 Birthday celebration present.

🏝 Time for proper rest and 24 working days of Annual Vacation.

Data Science UA is a service company with strong data science and AI expertise. Our journey began in 2016 with uniting top AI talents and organizing the first Data Science tech conference in Kyiv. Over the past 9 years, we have diligently fostered one of the largest Data Science & AI communities in Europe.

About the role: 
We're seeking a skilled C/C++ Embedded Engineer to take ownership of critical software components in client’s camera-based security devices. This role involves maintaining existing products through comprehensive debugging and bug fixing, as well as developing innovative new features.

Responsibilities:
- Design, develop, and maintain high-quality embedded software in C/C++ for camera-based security devices.
- Debug and resolve complex software, hardware, and network connectivity issues across the entire software stack.
- Develop new features and improve existing codebases for the product line.
- Optimize software performance for resource-constrained embedded environments.
- Conduct code reviews and provide technical mentorship to team members.
- Participate in architecture discussions and technical decision-making processes.
- Collaborate with QA teams to develop comprehensive testing strategies.
- Document software designs, APIs, libraries, and troubleshooting procedures.

Requirements:
- At least 5+ years of commercial experience in embedded development, with expertise in C/C++ (C++17 standard) and deep knowledge of RTOS and microcontroller architectures (ARM, RISC-V).
- Proficiency in the full SDLC, including professional engineering practices like Git, CMake, code reviews, and continuous integration.
- Solid understanding of network programming and experience with multithreading on multicore microcontrollers.
- Expertise in communication interfaces (I2C, SPI, UART, and Wi-Fi) and experience writing device drivers and libraries.
- Ability to work independently and take ownership of complex projects.
- Excellent communication skills for technical discussions and documentation, with a collaborative mindset for cross-functional team environments.
- At least an Intermediate level in both written and spoken English (B1).

Nice to have:
- Understanding of security protocols and encryption methods
- Experience with Python for scripting and automation
- Experience using AI-powered tools to enhance productivity and code quality

The company offers:
- The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member
- Competitive compensation and perks. Annual performance review
- Gig-contract
- 21 paid vacation days per year, paid public holidays according to Ukrainian legislation
- Development opportunities like corporate courses, knowledge hubs, and free English classes, as well as educational leaves
- Medical insurance is provided from day one. Sick leaves and medical leaves are available
- Remote working mode is available within Ukraine only
- Free meals, fruits, and snacks when working in the office.

Data Science UA is a service company with strong data science and AI expertise. Our journey began in 2016 with uniting top AI talents and organizing the first Data Science tech conference in Kyiv. Over the past 9 years, we have diligently fostered one of the largest Data Science & AI communities in Europe.

About the client and role:
We are looking for an experienced Electronic Engineer to join a team and help develop and support innovative products and systems. In this role, you will work with a variety of teams that are involved in engineering, product development, implementation, and contract manufacturing. The ideal candidate is a specialist in low/medium power electronics (power supplies, converters, etc.) and analog circuit design.

Responsibilities:
- Development of battery powered devices, power models and highly efficient power supply systems
- Development of high-precision measurement systems
- Review and analyze digital and analog schematics, layouts, timings, signal integrity and consumption, carry out measurements and analyze results
- Research solutions to complex technical problems under specific constraints, recommend viable and cost-effective approaches
- Validate and troubleshoot devices through development and prepare related reports
- Work closely with other engineering groups (i.e. RF / Mechanical / Firmware engineering)
- Write required documentation

Requirements:
- BS degree or higher in Electronics or related field
- Proven experience in the field of electronic device development
- Deep knowledge of analog circuitry, experience in developing high-efficiency low-power power supplies
- Deep knowledge of the principles of building high-precision voltage measurement systems
- Deep understanding of electrical engineering standards and specifications
- Experience working with power harvesting, low power electronics, and battery powered electronics
- Design and troubleshooting skills for power electronics
- Good written and spoken English

Nice to have:
- Experience in developing microcontrollers based embedded systems, C (C++) programming
- Experience in developing projects using CAD Altium Designer

The company offers:
- The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member
- Competitive compensation and perks. Annual performance review
- Gig-contract
- 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation
- Development opportunities like corporate courses, knowledge hubs, and free English classes, as well as educational leaves
- Medical insurance is provided from day one. Sick leaves and medical leaves are available
- Remote working mode is available within Ukraine only
- Free meals, fruits, and snacks when working in the office.

About us:
 

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

Your impact:

• Drive product growth by optimizing key metrics across acquisition and activation flows.
• Conduct competitive research, analyze user feedback, and leverage funnel analytics to uncover insights.
• Identify growth opportunities and develop data-driven hypotheses for optimization experiments.
• Collaborate closely with marketing, design, analytics, and engineering teams to achieve impactful business results.
   

About you:

• 3+ years of experience in a growth-focused role (e.g., Growth Product Manager, Product Manager).
• Proficient in growth metrics, A/B testing, and data analytics.
• Strong understanding of design principles and copywriting strategies.
• Exceptional verbal and written communication skills.
• Proven experience working with cross-functional team.
• Upper-intermediate or higher proficiency in English.
   

Will be a plus:

• Experience working in B2C or subscription-based product.
• Hands-on experience conducting user interviews.
• Advanced knowledge of digital advertising principles.
   

What you get at BetterMe: 

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture. 
Support for sports events. We cover entry fees and encourage the team to compete and participate together.  
Modern equipment.We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.

Find more about us on social media platforms: Instagram, LinkedIn.

About the Project

The 303 Team is seeking a Level 1 SOC Analyst to join our growing Security Operations Center.

The L1 SOC Analyst is an operational role focused on qualifying real-time security alerts and assisting with incident investigations across client infrastructures. As the front line of our defense, you will be responsible for monitoring system health and data feeds, gathering key forensic data, and resolving cases within your scope. You will work closely with Level 2 and Level 3 Security Engineers, escalating complex cases as necessary for Incident Response.

Beyond core monitoring, you will have the opportunity to contribute to penetration testing, automation, using AI/Machine Learning workflows.

Requirements:

• Strong understanding of network and systems security, security testing, and software security.
• Hands-on experience with Windows and *nix (Linux/Unix) platforms.
• Familiarity with scripting languages such as Python, Bash, Ruby, Perl, or PowerShell.
• Strong analytical and observational skills with the ability to "think outside the box" while following established SOC procedures.
• Excellent communication skills; a team player capable of functioning independently when required.
• Team player, able to function independently and as part of a team
• Ability to prioritize tasks in a fast-paced environment and a relentless drive to learn.
• Endless will to learn something new

Languages:

• Upper-intermediate (B2+) verbal and written English communication skills.

Nice to have:

• Prior experience or knowledge in Penetration Testing.
• Relevant industry certifications.
• Experience with Machine Learning/AI applications in security.
• Experience with Security Orchestration, Automation, and Response (SOAR).

Duties and Responsibilities:

• Follow Standard Operating Procedures (SOPs) for the intake of real-time security events and alarms.
• Monitor customer SIEM platforms to identify and triage potential security incidents.
• Gather and process forensic data related to alarm conditions.
• Respond to security incidents and events in a timely manner.
• Resolve and close cases based on defined security criteria.
• Create and deliver comprehensive security reports.

We offer:

• A low-hierarchy environment with an open-door policy and direct client cooperation.
• Long-term employer-employee partnership with a competitive salary and benefits package.
• Support with Information Security certifications from globally recognized organizations.
• Rapidly growing company with paths for career progression and personal development.
• Endless opportunities to work with cutting-edge tech and learn something new.

About the Project

We are developing an international online platform in the iGaming and entertainment industry, currently actively scaling in the Turkish market.

The project is in a rapid growth phase — the number of users and chats is increasing, and the support team is expanding.

We are looking for a Customer Support Team Lead who will manage the chat support team, build efficient processes, and ensure a high level of service for the Turkish GEO.

Your Responsibilities

Team Management

• Lead a team of Customer Support Operators (chat support).
• Create schedules, monitor attendance, and distribute workload.
• Onboard, train, and provide regular coaching to operators.
• Maintain team motivation and a healthy working atmosphere.

Quality & KPI

• Monitor and improve KPIs (CSAT, response time, FCR, quality).
• Review chats and provide structured feedback to operators.
• Work with mistakes and help develop operators’ soft skills.
• Collaborate with the QA team and participate in improving quality standards.

Operations & Escalations

• Handle escalations related to payments, verification, bonuses, and technical issues.
• Communicate with Payments, Product, Tech, and other teams.
• Optimize scripts, macros, and internal support processes.
• Participate in hiring operators for the Turkish market.

What We Expect From You

• Turkish — fluent (spoken and written) — mandatory.
• Ukrainian or English — confident level for internal communication.
• 2+ years of experience as a Team Lead / Supervisor in support, call center, or chat support.
• Understanding of support KPIs and metrics.
• Experience in iGaming / betting / online entertainment is a strong plus.
• Strong people management skills: coaching, feedback, conflict resolution.
• Willingness to work evening and night shifts aligned with Turkish time.
• Experience managing a remote team is a plus.

Support Team Lead / Supervisor experience — highly relevant.

iGaming / betting support experience — a strong advantage.

What We Offer

• Fully remote position — work from anywhere.
• Schedule: 5/2, shifts aligned with the Turkish time zone.
• Evening and night shifts.
• Paid onboarding and support during the adaptation period.
• Direct collaboration with Product, Payments, and QA teams.
• Opportunity to build and scale a team for a key market.
• Long-term cooperation and growth opportunities within the project.