Jobs Customer/Technical Support

We are looking for a Customer Support Agent to provide exceptional support to our Spanish-speaking players across LATAM markets. The ideal candidate is customer-oriented, proactive, and capable of delivering a high-quality support experience in a fast-paced iGaming environment.

You will serve as the first point of contact for our players, helping resolve issues, answering questions, and ensuring a smooth customer experience across all communication channels.

Key Responsibilities:

• Provide customer support via live chat, email, and other communication channels
• Assist players with account-related, payment-related, and technical inquiries
• Investigate and resolve customer issues in a timely and professional manner
• Escalate complex cases to relevant internal teams when necessary
• Maintain accurate records of customer interactions
• Follow established support procedures and service standards
• Identify recurring customer issues and report them to management
• Contribute to a positive customer experience and player retention

Requirements:

• Previous experience in Customer Support, preferably within iGaming
• Native or fluent Spanish
• Intermediate English or higher
• Strong communication and interpersonal skills
• Ability to multitask and manage multiple conversations simultaneously
• Problem-solving mindset and attention to detail
• Comfortable working in a fast-paced environment
• Basic understanding of online casino products and player journeys

Nice to Have:

• Previous experience supporting LATAM markets
• Experience with Zendesk, Intercom, LiveChat, Freshdesk, or similar platforms
• Experience handling payment-related inquiries
• Experience working in shift-based environments
• Portuguese language skills

Personal Qualities:

• Customer-oriented mindset
• Empathy and patience
• Strong communication skills
• Attention to detail
• Reliability and responsibility
• Ability to remain professional under pressure
• Positive attitude and willingness to help others
• Team player mentality

🎯 Role Overview

As a Payment Monitoring Specialist, you will be responsible for monitoring payment systems, providers, and transaction flows to ensure stable and efficient payment operations. You will quickly identify and respond to incidents, coordinate with internal teams and payment partners, and help minimize disruptions while maintaining optimal payment performance.

⚙️ Your Tasks:
 

• Monitor payment providers, transaction flows, and system statuses across platforms in real-time;
• React promptly to automated alerts and triggers if a payment provider goes down, becomes unstable, or if Approval Ratio (AR) drops;
• Promptly notify relevant departments to disable or re-enable payment methods and adjust routing rules when required to minimize downtime;
• Track, analyze, and investigate payment incidents, delays, or abnormal behavior using analytics tools;
• Communicate directly with payment providers’ support teams and internal technical teams to identify root causes of issues;
• Escalate critical incidents to internal stakeholders and management when necessary;
• Maintain clear internal records of incidents, actions taken, and resolutions (incident logging);
• Follow established operational procedures and contribute to their continuous. improvement.

👤 Our criteria:
 

• 1+ years of experience in a similar role (Payment Monitoring, Payment Support, or Fraud/Risk Operations);
• Experience in iGaming, Forex, Crypto, or similar high-load industries is a strong plus;
• Good understanding of payment systems, transaction flows, and the difference between Card processing and APMs;
• Understanding of core payment metrics, especially Approval Ratio (AR) / Conversion;
• Experience with monitoring and analytics tools (e.g., Grafana, Kibana, Tableau, Excel) will be an advantage;
• Ability to stay calm, focused, and effective in incident-driven and high-pressure situations;
• Strong communication skills in English (both written and spoken) for communicating with international PSPs.
  
  💼 Our Offer:
   
• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.
   

🚀 Hi! Welcome to Megafair — an international startup provider in the skill-based and slot iGaming niche, where excitement meets intellectual challenge. We create high-quality, innovative gaming products that set new industry standards and captivate players worldwide.

With a truly global team, we work across multiple markets, blending creativity, technology, and expertise to deliver exceptional gaming experiences. Our vision is bold, and our plans are big — this is your chance to join us from the ground up and grow together with a fast-scaling startup.

If you’re ready to be part of a team where every idea matters, challenges inspire, and achievements are celebrated, Megafair is the place to make your mark.

REQUIREMENTS

• 2+ years of experience in iGaming integrations or a similar technical role;
• Experience on the provider side, working with operators, aggregators, and platforms;
• Strong understanding of API, integration protocols, network basics, logs, and troubleshooting;
• End-to-end integration experience (from setup to go-live);
• Understanding of game flows (rounds, transactions, game logic);
• Experience with documentation, admin/reporting tools, and basic fraud checks;
• Experience with Jira or similar tools;

• English level B2+. 

   

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote, options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from and every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;

• Professional Growth: emphasis on internal promotions for career advancement.

   

RESPONSIBILITIES

• Manage integrations with partners; 
• Provide technical support during and after integration;
• Monitor integration progress and timelines;
• Communicate with external partners and internal teams;

• Ensure stable launches and smooth go-live processes.

   

CANDIDATE JOURNEY

Interview with Recruiter - Interview with Manager - Interview C-level

PLEASE NOTE that we are searching for candidates who are located in Lviv and are able to visit office in Lviv.

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated Trainee Technical Support Engineer to join our team in Lviv!

What You'll get to do:

• Validate deployments and monitor release activities across different environments
• Assist with CI/CD-related tasks and basic troubleshooting of deployment issues
• Perform game and integration verification after releases
• Analyze application logs and collect technical information for troubleshooting
• Work with REST APIs, Postman, JSON payloads, and configuration files
• Verify launch URLs, domains, and environment-specific configurations
• Assist QA teams and operators with technical investigations and issue resolution
• Collect and analyze HAR logs and browser network traces
• Perform basic database checks using SQL queries
• Escalate complex issues to developers or the TechOps Team Lead engineers when required
• Participate in continuous improvement of operational processes and monitoring practices

What You need to know:

Technical Skills

• Web & Network Basics
• Knowledge of HTTP methods
• API Testing & Data Structures
• Web Troubleshooting & Browser Console(DevTools)
• Environments & Deployment Process
• Basic knowledge of MySQL
• English B1/B2Soft

Soft Skills:

• Analytical Thinking & Problem Solving
• Multitasking & Fast Pace
• Communication & Fast Learning
• Attention to details

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• 3 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Hybrid work schedule is available after the first three months of employment with 80/20 office/home format until the end of 2026. Starting from 2027, the policy will transition to primarily office-based work, with up to 10 work-from-home days per year with manager approval.
• Benefit from two Free Fridays each year, limited to one per quarter.
• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance.
• Corporate English lessons.
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

• Experience with Linux
• Intermediate English level (writing and speaking)
• Basic network protocol knowledge
• Understanding how the Internet works
• Ability to accumulate information and create conclusions

Bonus points for:

• Git experience
• Grafana and Prometheus experience
• Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)
• Understanding of containers
• Understanding of CI/CD and
• Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuck available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

-Experience with Linux

-Intermediate English level (writing)

-Understanding of networking principles and protocols

-Ability to accumulate information and make conclusions

Bonus points for:

- Git experience

- Grafana and Prometheus experience

- System administration experience

- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)

- Understanding of containers

- Understanding of CI/CD and Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuck available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

An international company is looking for a Junior Retention manager to strengthen the team that works with the African markets. Our company is a team of ambitious and creative experts who are continuously progressing and attaining remarkable feats. Join us if you want to enjoy your work!

What We Are Looking For:

• Experience in writing SMS/push/email/post texts is a mandatory requirement;
• English language proficiency at B2 level;
• Experience in copywriting will be an advantage;
• Previous work experience in sports industry will be advantageous for the retention manager position.

Responsibilities:

• Writing and sending promotional SMS manually (for sporting events, promotions, etc.);
• Writing and sending push notifications to browsers and applications;
• Creating automated SMS and push notification chains using CRM, Customer IO, and similar tools;
• Reporting and analytics of mass promotional mailings using CRM and Google Analytics 4;
• Writing, editing, and updating sales scripts for telesales;
• Segmenting the call base and assigning tasks to telesales;
• Creating a content plan for all promotional mailings (SMS, push, email).

We offer you:

• Flexible schedule and remote work;
• Support from Team Lead on various tasks;
• 20 working-days paid annual leave, 5 days paid sick leave, UA national holidays;
• High salary growth potential. Competitive compensation depending on success of your work and your results;
• A unique work environment where you can be a part of creating a new and innovative product.

An international company is looking for a Retention manager to strengthen the team that works with the African markets. Our company is a team of ambitious and creative experts who are continuously progressing and attaining remarkable feats. Join us if you want to enjoy your work!

What We Are Looking For:

• Experience in writing and sending SMS/push/email/post texts using CRM is a mandatory requirement;
• English language proficiency at B2 level;
• Experience in copywriting will be an advantage;
• Previous work experience in sports industry will be advantageous for the retention manager position.

• Writing and sending promotional SMS manually (for sporting events, promotions, etc.);
• Writing and sending push notifications to browsers and applications;
• Creating automated SMS and push notification chains using CRM, Customer IO, and similar tools;
• Reporting and analytics of mass promotional mailings using CRM and Google Analytics 4;
• Writing, editing, and updating sales scripts for telesales;
• Segmenting the call base and assigning tasks to telesales;
• Creating a content plan for all promotional mailings (SMS, push, email).

• Stable schedule and remote work;
• Support from Team Lead on various tasks;
• 20 working-days paid annual leave, 5 days paid sick leave, UA national holidays;
• High salary growth potential. Competitive compensation depending on success of your work and your results;
• A unique work environment where you can be a part of creating a new and innovative product.

An international company is looking for Support Manager to strengthen the team that works with the African markets. Our company is a team of ambitious and creative professionals who are constantly developing and achieving high results. You can become a part of our team.

Our expectations:

◉ Level of English language - B1 and above, knowledge of French language will be a plus;

◉ Ability to work with CRM services for customer support, the ability to configure them;

◉ Experience as a Support Manager will be a plus;

◉ Work in the betting industry will be an advantage.

Personal qualities that will help in the work:

◉ Attention to details;

◉ Responsibility;

Responsibilities:

◉ Customer support for technical issues of various kinds;

◉ Communication with payment systems and work with the product team; 

◉ Close interaction with the security service.

We offer:

◉ Remote work with a flexible schedule;

◉ Vacation - 20 working days;

◉ 5 days of paid sick leave;

◉ Competitive salary and the opportunity for career growth;

◉ Work in a friendly team, where everyone is an expert in his sphere and ready to help.

Send your Telegram @username and we will contact you faster!

• Project Description:

  Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment. Will work closely with developers, business analysts and infrastructure team members as well as with portfolio managers and traders.
  The candidate will participate in the release process, ensuring quality software is delivered in a timely manner.

• Responsibilities:

  Principal Responsibilities
  
  • Solve technical trading-related issues, independently where possible or leveraging teammates as necessary. Escalate to application and/or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders regarding issue/resolution.
  • Build working relationships with trading groups in both US and UK.
  • Trading Infrastructure/Platform Status Communications - responsible for disseminating messages to the appropriate trading staff regarding trading infrastructure/platform issues, exchange updates, etc.
  • Assist with automating processes to achieve efficiency and streamlined trade support.
  • Document and create new knowledge base to provide the most effective solutions to trading issues.
  • Deployment of, support of, and monitoring of the firm's internal trading systems.
  • Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested.
  • Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases.

• Mandatory Skills Description:

  • Must understand the financial markets with strong equities background.
  • Understanding of the trade lifecycle, back-office, and settlement processes
  • Hands-on technical experience in an application support
  • Has 3 years experience in a support role within
  • Strong communication skills and the ability to work in a demanding environment.
  • Well organized, detail-oriented, and able to focus and prioritize multiple tasks in a dynamic environment
  • Aptitude to learn
  • Understanding of ITIL methodology
  • English - Advanced
  • Working hours - EST time zone shift (9 AM - 5 PM ET/EST)
  
  • Proficient writing SQL\PLSQL
  • Hands-on experience with Unix/Linux like platform
  • Good experience with Unix/Linux command line
  • Understanding of XML/FpML etc data formats
  • Know how to work with source-code (ability to read and understand logic)
  . Experience in BUILDING CHECKS (and monitoring) IN GENEOS. This would also entail some decent scripting skills preferably using python or perl for building geneos checks.

• Nice-to-Have Skills Description:

  • Scripting - Python\JS\ etc
  • Knowledge of databases and associated structures
  • Experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, and Visio
  • Knowledge of Fix Messaging protocol and setting up FIX connections
  • Front office Applications (Bloomberg, TradeWeb, MarketAxess), Trader Support will be a good benefit
  • Experience in supporting order flow management between the trading desk and brokers
  • Experience with Javascript will be a huge advantage
  • Java applications support background
  • Experience with Cloud (AWS) platform

• Languages:
  • English: C2 Proficient

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 25+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 

Dripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless.

We are looking for a detail-oriented Customer Support Representative to join our international support team. The ideal candidate will provide timely and effective customer service via live chat and email. You’ll onboard and support users, troubleshoot technical issues, and collaborate with our product and engineering teams to ensure the best customer experience.
 

Requirements

— Advanced proficiency in English (Written).
— Minimum of 1 year of experience in customer support.
— Basic knowledge of ticketing systems (e.g., Intercom, Zendesk, JIRA, Salesforce, etc.).
— Previous experience in a SaaS business environment is highly desirable.
— Strong organizational skills, ability to manage multiple issues/projects, and exceptional communication skills.
— Working hours: 2 PM – 10 PM (UA time) from Monday to Friday.
— Performing on weekends by internal agreement.

Responsibilities

— Respond to customer inquiries via live chat and email.
— Resolve technical issues and escalate bugs or complex problems to relevant teams.
— Successfully onboard new users, conduct troubleshooting/onboarding calls with clients (occasional outbound calls) and ensure they are getting the most out of our platform.
— Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings.
— Maintain high standards of customer service by providing outstanding assistance.

Would be a plus

— Additional language would be nice (French/German)
— Previous experience with LinkedIn automation tools would be perfect

Work conditions

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:
✅Call with Recruiter — ✅Test task — ✅Interview with Customer Support Team Lead — ✅Reference check— ✅Offer

Langate is a trusted technology partner delivering digital solutions for business, healthcare, and education clients, with strong collaboration across the U.S. market. We value clear communication, ownership, and teamwork, and we’re looking for someone who can strengthen support processes and work effectively across teams. For this role, we’re seeking a candidate with solid experience in support or customer service leadership, process improvement, ticketing platforms, and service quality metrics. 

About the project: a healthcare technology company focused on simplifying insurance eligibility verification, coverage tracking, and payer communication for healthcare providers. Our platform helps billing teams, admissions staff, and revenue cycle leaders reduce delays, prevent denials, and improve reimbursement accuracy. We work with skilled nursing facilities, billing companies, and healthcare organizations that manage high volumes of patient coverage checks and payer communication. 

Requirements:  

• 5+ years of experience in a support or customer service role, preferably in a technology services company
• Experience with Freshdesk or similar ticketing/help desk platforms, including SLA setup, automation, and workflow optimization
• Ability to build and structure a knowledge base and improve support documentation
• Experience with client onboarding process improvement and service quality metrics
• Strong problem-solving skills and ability to handle L2/L3 support tickets independently
• Leadership mindset with the ability to coordinate support processes and improve team performance  

Responsibilities:

• Analyze the current support setup and restructure the support department processes
• Configure and optimize Freshdesk, including SLA rules, automation, and AI-based features
• Build and maintain a knowledge base for internal and client-facing support needs
• Improve and standardize the client onboarding process
• Handle L2/L3 support tickets and ensure high-quality issue resolution
• Coordinate support workflows and contribute to better team performance and accountability
• Define and track key support quality metrics such as CSAT, NPS, SLA compliance, and onboarding efficiency 

Team: 1 Team Lead, 2 Senior .NET Full Stack dev, 2 Middle .NET Full stack devs, 1 Senior Front-end dev, 2PMs, 3QAs, 1 DB developer, 2 BAs, 3 DevOPS engineers. You will be inside a Support team – 3 people.         

Schedule: 5/2, 8-hour working day (40 hr per week), Remote, Kyiv 15:00-00:00 (US overlap required).  

Hiring process: HR interview + tech specialists + Final interview with CEO 

We offer:  

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons    
• Flexible work schedule    
• Official holidays are non-working days  
• Paid courses and certifications    
• Сoach / psychologist consultation   
• Workshops    
• Career development plan
• Mentoring Education    
• Medical Health Insurance 

Awery invites Support Manager to join the team. We are an international company that has been successfully launching IT solutions for the aviation industry around the world for more than 15 years. Join a rapidly growing and developing team!

www.awery.aero 

Knowledge and skills

• Ability to plan and prioritize tasks;
• Ability to multitask and quickly change priorities;
• The ability to understand the specifics of the program without using technical documentation;
• Ability to work with the issue tracking system (Jira);
• Ability to select and describe programming methods for describing tickets for developers;
• Understand the principles and features of communication with developers and customers;
• Understanding the principles of client-server interaction;

• Knowledge of English at an Upper- intermediate level and above.       

  Functional responsibilities

• Providing support to customers of the system on working days, from Monday to Friday.
• Reception and processing of requirements and project requests from the client or CEO in the Awery support system, client chats, individual chats with individual managers representing the interests of the client;
• Response to the client about the timing of the application ;
• Distribution of applications for further processing of PM;
• Writing tickets indicating the method for the developer\tester\designer;
• Keep customers up to date with the request.
• The development of our colleagues is the success of the company, so we have created the most comfortable conditions:

1. Removed.
2. Work schedule Mon-Fri 10:00—18:30 (flexible schedule possible).-Working hours of the support department from 8.00 to 21.00. Shift schedule by agreement.
3. Official employment/FOP.
4. Paid vacation and sick days.
5.  

About AweryAwery is an international company building IT solutions for the aviation industry. We have been servicing clients all over the world for more than 15 years.

We help to manage aviation businesses with our ERP software platform. Our clients are Commercial Airlines, Cargo Airlines, Private Operators, Aviation Service Providers, Air Charter Brokers, Freight Forwarders & Cargo GSA, On Board Couriers, Cargo Handling Companies (https://awery.aero/customers) Awery aims at increasing productivity, reliability, and efficiency, reducing human intervention/errors, saving time and efforts, and boosting profitability.

Company website: https://awery.aero

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Our client is a pioneer in bringing together enterprise networking and security into a single, centralized global cloud service. It is led by an industry veteran with a strong background in founding and investing in leading cybersecurity companies. Its innovative technology helped inspire an entirely new product category that was later defined by Gartner as “SASE,” a market projected to reach $28.5 billion by 2028.

Required skills:

• Strong will and aspiration in making the first step in the Networking and Information Systems Security industry.
• Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
• CCNA Certification or equivalent knowledge level.
• Familiarity with VPNs, IPSEC, security protocols, and standards.
• Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments.
• Excellent oral and written communication skills with a passion for working with customers.
• Fluent English, both written and spoken - a must
• Ability to adapt and work efficiently in a rapidly changing, dynamic environment with a willingness to manage multiple simultaneous tasks.
• Ability to work effectively and thrive in a fast-paced environment.
• Ability to work with a globally dispersed, cross-cultural team
• Team player
• Commitment is required for a minimum of 5 shifts a week as well during weekends.
• Experience working with Cloud, SaaS technology provider- Advantage.
• Previous experience as a Support Engineer (Tier 1– security companies) will be a big advantage.

Scope of work:

• Provide technical support for Cato Networks customers around the world.
• Own and manage customer issues and see problems throughout resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive and “can-do” attitude.
• Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
• Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, sales, and finance.
• Track and monitor customer status and identify both areas of concern and growth opportunities.
• Be a part of building and expanding the company’s Global Support Services.